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I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

The guest room, Onsen, cuisine, and the staff’s hospitality—everything was perfect and beyond reproach. For the past four years, my spouse and I have been visiting Onsen Accommodations in Hakone and Izu once a month, but we have never stayed at an Accommodation as exceptionally well-rounded as this one. We will definitely return again. Thank you very much for taking such good care of us.

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

This Accommodation, Sagamiya, was a wonderful place where we could truly feel traditional Japanese hospitality. As soon as we arrived by car, the staff noticed us right away and came out to assist, kindly helping us park with ease. They guided us to our Room, and the attendant came to greet us and made tea for us. These days we often stay at more Western-style Hotels, so it was a pleasure to enjoy this Japanese-style hospitality again after a long time. We enjoyed a delicious in-room meal in the tatami Room with a lovely view. The open-air bath in the Room was also excellent, and even one night was enough to leave us feeling fully refreshed. All of the staff were very pleasant. We also appreciated the many thoughtful touches throughout our stay—it felt reassuring that experienced staff could make good judgments on the spot. We would love to visit again.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

I traveled with my 94-year-old mother. I was worried that her limited mobility might make things difficult, but the restroom was designed to be accessible by wheelchair, which was very convenient. The Hatsushima Room was very spacious, and the open-air Onsen bath in the Room had a wonderful location—we enjoyed soaking together many times while looking out at the sea. Listening to birdsong, we were able to relax and enjoy long conversations in the bath. Since meals were served in the Room, my mother didn’t have to move around much, which made it easy for her. Thank you for the celebratory champagne and wine. Everyone on staff was very kind, and we had a wonderful time. This is a great Accommodation that cherishes old things, and the furniture in the Room creates a calm, lovely atmosphere. It has become one of the Accommodations I would like to visit again.

I booked this stay because of the great Reviews, and it really caught my interest. After sightseeing at Kinomiya Shrine, we took a taxi there, and they warmly welcomed us at the entrance upon arrival. We were traveling with our 4-year-old and 1-year-old children, and everyone was so kind that the kids seemed to have a wonderful time. And above all, I was amazed at how incredibly delicious the food was. My husband and I weren’t very hungry when we went to dinner, but every dish was so good that before we knew it, we had finished everything. Even the appetizers were outstanding. We’ve traveled to many places before, but this was the first time we’ve had food this delicious. The children’s meal was also excellent, and even our child who usually eats very little seemed to eat a lot. Since our younger child is still small, my younger child and I used the in-Room bath, but it was spacious and spotless, so we enjoyed it more than enough. When we come to Atami again, I definitely want to stay here again!

We stayed here for the first time on his birthday, and everything was wonderful. He was delighted and said it was the best Accommodation he has ever stayed at! The teppanyaki meal was delicious, and the Onsen temperature was adjusted so it could be enjoyed even in summer, making it very comfortable and relaxing. Next time, I’d like to visit again with him in winter!

The building was new and very clean, and the Room was thoroughly cleaned down to every corner. It was spacious, and we had a very comfortable stay. The meals were also delicious. Although the staff were from overseas, they were kind and helpful—thank you very much. As it was our 13th wedding anniversary, we also received a surprise dessert plate—thank you very much.

Perfect for a family of four! The views are spectacular—no doubt about it! The owner is a true gentleman—no doubt about it! As others have mentioned, the Room has a stylish scent (maybe from an air freshener?), and some guests may feel differently about it. Sing karaoke, dance, enjoy the Onsen, have a BBQ, take in the night view and the morning view—and check-out is at 13:00. We had a wonderful time!

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.

The night view was beautiful, and we could see Atami Castle illuminated from our Room! The bath in the Room was also great, and breakfast was delicious! At first, we missed the road leading into the Ryokan and drove past it. Going back and taking the uphill road from the main street was a bit nerve-racking! The service was excellent, and we had a very comfortable stay!

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I had a very comfortable stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

What I enjoyed most was the food. Every dish in the full-course French dinner was captivating. From moray eel steak and conger eel baked with croutons to beef fillet paired with foie gras, I was thoroughly satisfied with the colors, flavors, and presentation. The hot sandwiches at breakfast were also excellent, featuring seafood and pâté and letting me fully enjoy local ingredients. Bathing while looking out at the sea from a guest room with a private Onsen felt like a special escape from everyday life. The room was impeccably clean, and the staff’s courteous service made me feel at ease. It’s an Accommodation well worth the price, and I’d love to return.

The Room was spacious and had a veranda-like deck called the Tsukimidai, with a nice view and the ocean visible in the distance. Meals were served in the Room, and every dish was delicious—we finished everything at both breakfast and dinner. However, it was disappointing that the drinks in the refrigerator were expensive. The Onsen also felt very open; while I did wonder if it might be visible from somewhere, I was still able to bathe comfortably. Another bath area was spacious, and the water in the roofed open-air bath left my skin feeling moisturized like lotion. Inside the building, it seems to have been expanded many times over the years, so some areas are a bit confusing, and many guests seemed to get lost. There were only a few souvenirs for sale, and there were no Facilities such as karaoke or table tennis, but it had an old-fashioned Ryokan atmosphere that we really enjoyed.

A family trip with two families to celebrate my mother’s 77th birthday and my nephew’s birthday. The surprise cake at dinner made it a wonderful family memory. They also accommodated our food allergies, so we could enjoy the delicious meals with peace of mind. Thank you for the outstanding hospitality.

I love the meals here and have returned several times. This time, I enjoyed the chef’s special kaiseki featuring splendid alfonsino, and truly savored it. Everything was delicious. The dishes were beautiful to look at as well, and I was reminded how Japanese cuisine lets you enjoy the seasons. I spent a relaxing, elegant holiday and felt completely recharged. Thank you to all the staff for your thoughtful hospitality.

We stayed in a Room with an open-air bath overlooking the ocean under the fireworks festival Plan. The staff were very attentive, the food was delicious, and we fully enjoyed the many private open-air baths. There is also a beach and a park nearby, so our children had a great time. We would love to stay again.

Searched for Accommodation with an open-air bath in the Room The Room was exactly what we wanted, and we had a wonderful holiday—no need to carry bath items or a change of clothes to the large public bath, and we could enjoy the Onsen whenever we liked. We chose a Plan with breakfast only. The dried horse mackerel was very delicious. For us, who can’t eat that much, it was just the right amount. Enjoying coffee in the lounge while taking in the lovely view overlooking the harbor was also wonderful. Although it felt like being nestled in the woods, we didn’t see any insects. It was a lovely Accommodation that we would like to use again.