อิซุ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 2หน้า

The staff’s service was courteous and flawless from our arrival to our departure. The meals were generous, and we ended up eating too much. The bath in the Room was an Onsen where we could relax and soak for as long as we liked, so we didn’t mind the view outside the window. The road noise was a little loud, but it wasn’t noticeable inside the Room. One disappointment was that the bed was a narrow single, and I worried about falling off.

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

Although the building and in-room furnishings felt a bit dated, everything was thoroughly cleaned and very spotless. The amenities were also good, and my wife was satisfied. On the night of our arrival we went out to eat in Shimoda City, and even though the hotel’s shuttle bus to the station had already finished for the day, a staff member kindly drove us there. They were from Myanmar, and we are truly grateful for their thoughtful assistance. We stayed without meals, but we were thankful that a simple breakfast was also prepared on the second floor. Please continue welcoming guests with your warm hospitality.

As we entered the country that day from overseas and it was quite a distance, getting there was a bit challenging, but after actually staying there, we were truly satisfied. Our train was delayed and we missed the shuttle bus time, but you waited for us at the station, which really moved us. All of the staff were very kind and took care of us warmly and attentively throughout our stay. The food was delicious, the water in the large public bath was clean, and in the quiet, relaxing atmosphere we were able to unwind at our own pace. Our whole family had a comfortable and enjoyable time, and it became a wonderful memory. We would love to make time to visit again. Thank you very much for giving us such a lovely stay.

We had a wonderful time again. I was truly happy and pleasantly surprised when you brought out a birthday cake for me. The food, the baths, and the staff’s service were all excellent, and even after six years, I’m glad we chose to stay here. We would love to visit again!

Both the in-room meals and the Onsen enjoyed while gazing out at the sea felt truly extraordinary. We could also watch the fireworks festival from the Room window.

I stayed here during a temporary return to Japan from overseas. It’s a wonderful property surrounded by nature. The staff’s hospitality, the room, the bath, and the meals were all excellent, and I was able to truly relax for the first time in a while—it was a very comfortable stay. We even had a surprise visit from squirrels on the terrace. Highly recommended, and I’d love to visit again.

This is our third year in a row staying here, and thanks to you we were able to relax again this time. The delicious sweets and tea served upon arrival, the beautiful greenery of the trees visible throughout the property, the clean and comfortable Room, the spacious open-air bath in the Room, the large public baths and private baths—each with its own unique atmosphere—and the meals that were a delight to look at and, of course, tasted wonderful—everything was outstanding. We are also grateful to all of your staff for their consistently pleasant hospitality. We are already looking forward to our next visit.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

We were blessed with great weather this time, and the view from the in-room semi-open-air bath was wonderful. The Onsen may feel a little lukewarm, but it keeps you warm for a long time. We heard the meals had just been updated with new offerings, and everything was delicious. With all amenities provided, this Accommodation is truly appreciated for allowing us to visit lightly and casually. We would love to return again in different seasons. Thank you very much again for this stay.

I am an Onsen enthusiast who stays over 80 nights a year, mainly in Izu. I have stayed at Kameya Keian more than 30 nights in the past, and this year I stayed for 4 nights. The cuisine was artistic in presentation, and the flavor—especially the richness of the dashi—was something no other Hotel or Ryokan can match; it was absolutely outstanding. The Onsen water quality is excellent, as expected of the historic Izunagaoka Onsen, making this a top-rated Onsen Ryokan. I will visit again.

This was our fifth stay at UMI, and this time my spouse and I were able to relax and enjoy some delicious drinks on our own, without our children, who are now in their third year of working. Thank you for the towel with the Kaze no Kaori logo to commemorate our fifth visit. The dried horse mackerel for breakfast was as delicious as always, so we bought five to take home. Our children also said they would like to visit UMI again, so we plan to return next March as a family of four. We look forward to seeing all the staff again.

Thank you as always for your hospitality. We had another comfortable stay and look forward to staying with you again in the future.

This luxury Japanese-style Ryokan with views of Mt. Fuji offered exceptional service. The view from the Room was stunning, and the windows were polished to a shine, which showed true hospitality. Both the in-room bath and the large public bath were comfortable and deeply relaxing. The meals were also delicious. The attentive service made our children happy as well. This is an Accommodation we would love to visit again.

Stayed with my Yorkshire Terrier and mother. The interior has a European feel down to the details, creating a wonderful atmosphere. The room is spacious enough, and there was no unpleasant smell. The onsen in the room allows for easy access to a relaxing bath, which was very enjoyable. We only had breakfast during our stay, but the meal on the second day was very delicious. For dinner, please note that you need to choose such a plan or make a reservation in advance; ordering after arriving at the hotel seems difficult. Dinner costs 10,000 yen per person, which felt a bit expensive. However, there are no nearby places within walking distance for dining out easily, so please keep this in mind.

From arrival to departure, it was a truly satisfying trip. The food was not only delicious, but also beautifully presented for the eyes to enjoy. The Room was spacious and clean, and with various types of Rooms available, you can enjoy staying here again and again. Because Gyokusui’s cuisine is outstanding, I had been wanting to visit other Gyokusui locations as well. When I was told there is a Gyokusui in Kawazu, I received a brochure and would definitely like to visit next time.

Though it is a small inn, everything was perfectly arranged with nothing lacking—truly wonderful. The hot spring was always at the ideal temperature no matter when we entered; thank you to the bath attendant. Thank you as well for kindly accommodating our requests. The meals were excellent, and the attendant was experienced, making us feel comfortable leaving everything in their hands. We would love to return. Thank you very much.

I have stayed here several times, and it remains a wonderful Hotel. The staff are excellent, and the meals are outstanding and delicious. This time, I also enjoyed seasonal ingredients that felt like summer and was very satisfied. The Room is also lovely, with beautiful fittings and flooring. It is quiet and relaxing. Whenever I come here, I can spend my time slowly and peacefully, which I really appreciate. I would definitely like to stay again.

Thank you for taking care of us on October 8. After staying at Inutoyado in March and enjoying such a fun, happy time with our dog, we decided to stay at this sister hotel as well. It felt like a cottage in the woods, with a dog run nearby and the private open-air bath also close by. At this hotel, we could be with our dog not only during meals but even all the way to the changing area of the private open-air bath, so we never had to be apart for a moment. We had a chance to chat with other guests, and everyone truly cherished their dogs—the loving scenes we saw everywhere made us feel happy too. The facilities and surroundings were wonderful, the staff were incredibly kind, and the food was delicious—but what made us happiest was that this is a hotel where we can fully enjoy precious time with our beloved dog. That’s why we love this place.