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The Onsen was very relaxing, and since it happened to be the off-season, we were able to take our time. We were also very satisfied with the buffet; my daughter said the steak and desserts were the best! We’ll make another Reservation and visit again. The Hotel staff were also ve

Since meals were served in the Room, our dog barked a lot each time the staff brought the food, but they kindly knelt down to our dog’s eye level and helped him feel at ease. All of the staff greeted us with warm smiles, which made it very relaxing. We also had times when we coul

On top of that, the Hotel gifted us lounge invitation tickets. The matcha terrine-style cake in the lounge was truly, truly delicious—I sincerely hope you will sell it. We were able to enjoy a relaxed birthday celebration. Thank you so much. Every staff member was wonderful—atten

Stayed for one night on New Year's Day. This was my third visit. The staff's courteous and warm hospitality, their smiles, and thoughtful choice of words were truly exceptional. The meals were all delicious, showcasing the natural flavors of the ingredients. The comfort o

After arriving, I was able to relax with a welcome drink in the calm lounge; in addition to tea (which may vary by day), we were treated to delicious warabi mochi that day. All of the staff greeted us with smiles and took their time assisting us, which made me feel very at ease.

I would love to have it again on my next stay. I also have an ingredient I cannot eat, and they changed the appetizer for just one person. That alone would have been enough, but it was beautifully plated like a blooming flower, which truly impressed me. When I made a Reservation

The welcome drink and snack service were also delightful touches. The bath facilities allowed for relaxing soaks, and the changing area was clean and well-maintained. I personally appreciated that the showerhead and hairdryer were from ReFa! It was truly an excellent stay

It was also wonderful that we could choose three different desserts ourselves. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very co

Thank you for allowing me to spend some time at the entrance as I arrived a little earlier than the 3 PM check-in. Since it was a December stay, I was soothed by the Christmas decorations. Both the room bath and the large public bath were kept very clean. The meals were visua

The meals were lively both morning and evening, and we truly enjoyed the dishes from the tea fair—they were so delicious that time wasn’t enough (haha). We almost missed out because we didn’t notice the live kitchen at first. The financier we had for dessert was outstanding, and

Additionally, during my previous stay, my request written in the survey was promptly addressed, and I was deeply impressed by the high level of hospitality. The staff's service is also outstanding, allowing me to enjoy a blissful moment. I would love to visit again in the fut

The view was excellent, and we were able to relax while enjoying the scenery from the room and the open-air bath. The meal after a refreshing bath was also fantastic. Each dish had unique touches, and the staff provided tips on how to enjoy them best, making everything truly de

The buffet was among the best we’ve ever had—especially the seafood at dinner, which was excellent across the board. The breakfast also offered a wide variety of options, and we were very satisfied. The complimentary drinks in the lobby were a nice bonus, and the coffee was parti

The room and amenities were all sophisticated and exceeded my expectations. The public bath was very clean, and the other guests were pleasant, allowing for a relaxing experience. For meals, we chose teppanyaki, which delighted both children and adults with its consistently del

My family visits Hakone several times a year, and we usually change our regular Accommodation each time; this was our first stay here. The spacious, open dining area was very comfortable, and above all, the French course dinner was outstanding and truly satisfying. We also apprec

My recent stay was truly wonderful. From the moment I arrived, the staff warmly welcomed me, and their attentive service left a lasting impression. The check-in process was smooth and filled with thoughtful gestures. The guest room was clean and comfortable, and the Onsen provide

The Room had a calm atmosphere, and I was able to relax. The semi-open-air bath was also comfortable; after warming up, I cooled down on the terrace and felt refreshed. Both dinner and breakfast were very delicious. The staff’s service was well-timed, allowing me to enjoy the mea

Everyone provided very pleasant assistance, allowing for a relaxed and comfortable stay. The sweets were a bit hard to grab, but the buffet-style meals were delicious. Considering the rising accommodation costs everywhere, it was satisfactory in terms of cost performance as w

We stayed here to celebrate our wedding anniversary. The Room and the in-room bath were very clean, and we were able to relax and enjoy a wonderful time. Both dinner and breakfast were delicious—everything we tried was amazing. All of the staff were kind, and they greeted us ever

The meals featured plenty of seasonal and local ingredients, and every dish was delicious. The chef’s homemade hamburger steak prepared for our daughter was also outstanding. All of the staff were cheerful and kind, which made our stay even more pleasant. We would love to visit