ฮาโกเน่ × โรงแรม·เรียวกังที่มีการประเมินห้องพักและสิ่งอำนวยความสะดวกสูง - 2หน้า

This was our second repeat stay. Thank you very much for taking such good care of us. [Room] The staff member in charge of our room was the same person who looked after us so well last time, and we truly appreciated the thoughtful, attentive hospitality. Because I have trouble with my legs and found the floor chair in the room inconvenient, I asked whether a regular chair could be provided next time, and they listened carefully and sincerely to my request. [Meals] Once again, the explanations of each dish were very easy to understand. As each course arrived, everything was a delight for both the eyes and the palate—enjoyable and impressive throughout. Both breakfast and dinner conveyed how wholeheartedly the chefs strive to create their best dishes in harmony with the seasons. With details such as information about ingredients’ origins and small hands-on touches like grilling or grating at the table, every meal had variety and a wonderful sense of rhythm that never became monotonous. [A moment in the lobby] While waiting for our meal, we enjoyed tea in the lobby and had a pleasant conversation with a staff member from France who spoke fluent Japanese. We could also feel how brightly motivated—and seriously dedicated—the younger staff members were as they worked. There were many things we learned from everyone on staff. [Hot spring] We were extremely satisfied with both the view and tranquility of the private bath in our room. Soaking at leisure while watching scenery change over time truly feels luxurious. While bathing, I was able to rediscover not only nature’s beauty but also how precious time is—and even learn something new about myself. [Byakudan] Byakudan is a place where its people, cuisine, hot springs, and atmosphere gently welcome every guest. Next time, we hope to visit again in spring. I’d also like to try an esthetic treatment for the first time—so until then, I’ll do my best at work!

Because we had such a wonderful experience on our previous stay, we chose to stay here again. The hospitality of all the staff was excellent, and we thoroughly enjoyed the carefully prepared kaiseki dinners and breakfasts. The various hot spring baths were very relaxing, and we also appreciated the artwork by Masami Goma displayed throughout the property. We had a truly restful time and would love to return again.

We stay here every year in early summer. It’s quiet, and we can relax at our own pace while enjoying the in-room bath whenever we like. The property is close to the museum, and after checking out we always stop by the museum and then head home by walking down through Gora Park. As seniors, we’ve been eating less over time, but the portion sizes here are always just right, and above all, each dish is carefully prepared and truly delicious. The staff are always smiling, with very polite service and language, so we can enjoy our stay comfortably and with peace of mind. It’s probably busy during the autumn foliage season and around New Year’s holidays, but we’re thinking of trying it next time.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

The hot spring water is simply outstanding. Meeting the friendly and kind proprietress is also one of the highlights. I’ll be back again later this year. Thank you for everything!

We are always very satisfied with the pleasant hospitality, delicious meals, and relaxing Onsen. This time, we chose the teppanyaki dinner course for the first time, and it was delicious and very satisfying. It made us want to visit again right away, so as soon as we returned home, we promptly made our next Reservation. We look forward to staying with you again.

We usually travel as a couple a few times a year, mainly to Hakone, but this time we stayed one night at “Rinpo Kiryū” for our first family trip, including several celebrations. We have had the chance to visit many Accommodations, but we have never encountered one as wonderful as this—everything from start to finish was truly moving. We arrived about an hour before check-in time, yet we were warmly welcomed without hesitation. From the lovely commemorative photos for our celebration to the heartfelt message card with a photo, we were touched by the surprise hospitality and thoughtful care. We are genuinely grateful to have made so many unforgettable memories for our family trip. Thank you very much. Above all, what deserves special mention is the exceptional hospitality of the staff. From greeting us on arrival to seeing us off at the end, every moment was outstanding, and we were able to spend a truly relaxing time. Our assigned staff member was incredibly kind and always smiling; we enjoyed chatting with them, and our whole family was impressed by their attentive care down to the smallest details. The guidance around the property—like a paradise far removed from everyday life—was also thorough and considerate, and everyone we met greeted us with warm smiles that put us at ease. The Room was very spacious and kept beautifully clean. The bed was also ideal for us—comfortable without sinking in or feeling overly soft. (My wife is quite particular about beds and rarely says this at other Accommodations; I was surprised when she said she wanted to stay another night and didn’t want to go home yet.) During our stay, there was a private open-air Onsen bath exclusively for our Room with free-flowing water from 100% natural source spring water—no added water or heating—from the rare Dogashima Onsen source said to be “legendary,” so we could enjoy an Onsen soak anytime we liked. In addition, there is an indoor hinoki Onsen bath, a private sauna, and even a pool, which allowed our family to enjoy many different experiences together. Both dinner and breakfast were delicious; each dish was beautifully presented with great care and full of creative ideas from the chef. There were also many staff members on hand—the service felt perfect. In my experience so far, it’s rare to find an Accommodation where service is this attentive in every respect. More than anything else, being able to stay at “Rinpo Kiryū” became a wonderful experience for our family. Thank you again very much. We would love to visit again.

I gifted my mother a stay here for her 75th birthday. She’s a real foodie who’s always trying restaurants, and she came home excited, saying, “The restaurant was simply amazing!” and “Dinner was especially outstanding!” They even celebrated with a dessert plate, and I’m truly grateful to all the staff. She also thoroughly enjoyed the snacks placed around the property and the great variety of books—making it the perfect celebration. This isn’t the kind of place that serves flashy dishes or relies on lavish luxury ingredients, so I hesitated a bit about giving it to my elderly mother—but it turned out to be exactly right for her! She said, “I was tired of the typical meals you find everywhere, so this was really wonderful,” “I hope more people learn how special it is,” and “It makes total sense that there are many international guests. It’s a truly rare restaurant where you can genuinely experience Japanese culture.” Looks like my choice as her daughter was spot on (lol). *On the other hand, if it’s not your style, it really won’t be—so please keep that in mind if you’re giving this as a gift!!!

We reserved the Luxury D-type Room as a couple. We love traveling and visit great Accommodations all over Japan, and from the moment we arrived by car until we were seen off, we had a truly wonderful stay. First of all, the Accommodation was spotless. The staff’s greetings were excellent. Mainly during meals, international staff assisted us and did their best to explain each dish using challenging Japanese. The Room was also very clean—we were thrilled! Unfortunately it was cloudy, but even so, the view from the open-air bath was amazing. Including the large public bath and private baths, I can’t even count how many times we soaked in the baths... The dinner and breakfast were both delicious—we were completely full. Thank you for such a comfortable time. We would love to visit again.

We have stayed with our dog at many luxury hotels in Japan and abroad, and this was honestly one of the very best—easily competing for No.1 or No.2. If I were to compare it overseas, it’s hard to say which is better: this or the Manor at Capella Singapore. It was a truly outstanding detached villa suite that stands shoulder to shoulder with the world’s top luxury hotels. We stayed for two nights from 9/20 with three family members and our dog. Because a typhoon was approaching, we arrived early, but the staff handled everything politely and smoothly and kindly escorted us to our room about two hours earlier than usual. Before our stay, I read every review on Ikkyu, and it felt like many of the past concerns had been addressed. I was also impressed by how sincerely you seem to take guest feedback. Since this two-night stay cost around JPY 1,000,000, I was slightly worried about whether it would truly feel worth the price—but the sense of exclusivity in the detached villa (No.100) exceeded all expectations. A dedicated parking space, an approximately 300 m² private dog run, a two-story/two-bedroom layout, in-room dining available only for this villa, complimentary champagne and drinks in the refrigerator, private dining rooms when using the restaurant—every detail felt thoughtfully elevated in a way that made perfect sense. The meals were especially exceptional—clearly a step above any hotel we’ve stayed at before. The matsutake course and clay-pot rice were superb, and on our second night you prepared an entirely different menu from the first. To truly experience RETONA at its best (ideally in this villa suite), I strongly recommend staying at least two nights. (I’m sure other rooms are wonderful as well.) It became an unforgettable three days worthy of my daughter’s 12th birthday and our dog’s 6th birthday. We are deeply grateful to all staff members for your warm hospitality—including your attentive email communication even before arrival. If I may mention just one small point: there was a spider web on the ceiling above the sink area. We fully understand that insects are common given the natural surroundings—and it was minor enough for us to remove ourselves—but checking higher areas as well would make everything even more perfect. Next time we will definitely return as a family to stay in the same room again—perhaps in spring or summer—to enjoy seasonal dishes in another time of year. This has become one of my favorite luxury hotels; thank you very much for everything.

We stayed here to coincide with my husband’s refresh leave for his 5-year work anniversary. Because it’s in a quiet location and has only a small number of rooms, it was the perfect place for us as a dual-income couple to escape our busy daily routine and enjoy truly luxurious time together. The in-room bath was very spacious, and we could relax comfortably as a couple. Above all, the hot spring water felt wonderful and left our skin silky smooth. Since it’s a semi-open-air bath, we found it especially comfortable. At many other inns, private open-air baths or in-room open-air baths often have the washing area outside as well, but here you can simply open the window to make it semi-open-air—so we didn’t end up shivering while washing. During our one-night stay, we used the bath five times; even at checkout, we wished we could soak one more time and were sad to leave. The washbasin area was also spacious, so we could both get ready slowly in the morning. The meals were beautifully presented and delicious: sashimi with carefully crafted sauces, many bite-sized seasonal dishes served in a basket arrangement, and seasonal chestnut rice cooked on the spot. Breakfast was also very filling—the grilled fish and tofu were especially good. Yukata were provided as loungewear, but since I tend to get a cold stomach easily, I thought it would be nice if there were pants-style options like samue. Also, since this trip fell during our wedding anniversary month, I felt an anniversary plan would be appreciated. It wouldn’t need to be elaborate—something simple like an celebratory message on a dessert plate or taking a photo and gifting it in a small frame would make for a lovely keepsake. All of the staff were courteous and warm-hearted in their hospitality, which made this trip extremely satisfying.

It was a very comfortable stay. The French dinner was outstanding, and we were truly satisfied! The bread was also excellent. We hope you will maintain this level of quality. The bath and the room layout were well designed, and we felt thoughtful attention to detail from the guest’s perspective. We would love to visit again.

As a returning guest, I’m impressed every time by the wonderful meals and the staff’s hospitality. I truly enjoyed the rich, flavorful cuisine, and I deeply appreciate the staff’s thoughtful care. This is an Accommodation I want to visit again and again. Thank you.

We chose the Anniversary Plan as it coincided with my husband’s five-year service refresh leave and the month of our wedding anniversary. On this Hakone trip, we used the free pass and hadn’t realized the hotel was on higher ground, so we quickly arranged a taxi to get there. After the hassle of getting there, I briefly wondered if we’d chosen the wrong place—but that concern disappeared as soon as we arrived. From the large lobby windows, we had a clear view of Lake Ashi, and it was immediately obvious this is a hotel with an outstanding view—scenery you can only get from an elevated location. Our room’s balcony also faced Lake Ashi and had a comfortable table set and an open-air bath. There was a Nespresso machine in the room, so we made coffee right away and enjoyed it on the balcony with the complimentary fruit while relaxing together and taking in the lake view. There were two types of coffee. I appreciated that one was decaf—perfect for evening so caffeine wouldn’t affect sleep—while in the morning there was a richer option to help you wake up. It felt very thoughtful. The bathing setup was also excellent: there was an indoor shower room, so we didn’t have to worry about getting cold while washing up, and then we could simply enjoy soaking in the open-air bath out on the scenic balcony. The hot spring water felt wonderful; I soaked many times and my skin felt silky smooth. Every dish was carefully prepared and delicious, but especially memorable was the meat: thick yet incredibly tender, with enough fat to be flavorful while still tasting light. I honestly don’t think I’ve ever had meat that good before. The tableware was also beautifully chosen throughout, making each course visually enjoyable as well. The staff were all polite and attentive. One newer staff member seemed possibly mixed heritage; her explanations were sometimes a little hard to catch, but her sincere effort came through clearly and left a great impression. Although we only told them about our anniversary on check-in day, they not only prepared a celebratory message plate but also took photos for us at short notice and presented them to us at breakfast the next morning—it became a wonderful keepsake. The next morning, lake fog covered all of Lake Ashi’s surface, creating an incredibly beautiful, dreamlike scene. We made coffee again in our room and enjoyed it together on the balcony—it truly felt like a luxurious time.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

This was my first stay here. I happened to learn about Bansuiro on TV, and I was finally able to stay. At check-in, a staff member prepared matcha for me. It was very delicious. When I went out, just as I was about to put on my shoes, a staff member brought over a chair—I felt the service was truly attentive. The hot spring is an alkaline simple spring that left my skin smooth and felt wonderful. Dinner also reflected the chef’s dedication; it included matsutake mushroom dobin-mushi, which gave a real sense of the season, and everything was delicious. It was very quiet during my stay, and I could relax at ease. I would like to stay again.

We were satisfied with everything, including the food, hot springs, and service. However, the road from the main road to the main building was hard to find and very narrow, and at times it felt uncomfortably close even for pedestrians, which made us uneasy. Aside from that, it is an inn we would definitely like to visit again.

This was my third stay. Although it is your 6th anniversary, the entire facility felt very clean, and the changing room in particular was spotless. It was sparkling clean and very pleasant. The meals were also delicious. Last time I borrowed a magnifying mirror and a hair iron, and this time they had already been prepared for me—I was truly impressed by such attentive service. Next time, I would love to stay again and bring my daughter’s family as well.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

It was my first visit in a while, and once again I had a very comfortable stay. At meals, you kindly accommodated ingredients I need to avoid for health reasons by removing them or substituting alternatives. I’m sure it was extra trouble, but the food was truly delicious. I also really enjoyed chatting with the staff. As last time, the service left a lasting impression. I would love to visit again.