ฮาโกเน่ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 2หน้า

We had seen a Review saying the pool temperature was low, and since it was a chilly day we were worried, but it was comfortably warm. The first-floor flooring is also not slippery, so I think it’s dog-friendly. If possible, it would have been even better if the second-floor flooring were made of similarly non-slip materials. The quality of the free-flowing Onsen water was great as well, and it was a wonderful Accommodation that makes not only dogs but also people want to come back.

Stayed with my dog. Due to my mistake, I had made a Reservation for a different Room than intended, but they kindly helped me change it, which was a great relief. Both the Room and the in-room open-air bath were wonderful. The large public bath was spacious with excellent water quality, and I enjoyed it many times. The meals were excellent in both quality and quantity for both breakfast and dinner, and I thoroughly enjoyed them. It seems the owner will be changing, but I hope everything will continue just as it is now.

Being welcomed back with “Welcome home” always puts me at ease from the moment I arrive at the front desk. It was very crowded during the Silver Week holidays, but even so, the staff’s warm hospitality—such as wiping my rain-soaked suitcase with a spotless white towel—meant so much to me. The bath was just right, and as always, the meals were delicious and beautifully presented. Whether it was the food or the wine, I truly enjoyed a deeply satisfying time. I have an intense workload ahead through next year, but when I’m worn out again, I’d love to come back for some relaxation.

I gifted my mother a stay here for her 75th birthday. She’s a real foodie who’s always trying restaurants, and she came home excited, saying, “The restaurant was simply amazing!” and “Dinner was especially outstanding!” They even celebrated with a dessert plate, and I’m truly grateful to all the staff. She also thoroughly enjoyed the snacks placed around the property and the great variety of books—making it the perfect celebration. This isn’t the kind of place that serves flashy dishes or relies on lavish luxury ingredients, so I hesitated a bit about giving it to my elderly mother—but it turned out to be exactly right for her! She said, “I was tired of the typical meals you find everywhere, so this was really wonderful,” “I hope more people learn how special it is,” and “It makes total sense that there are many international guests. It’s a truly rare restaurant where you can genuinely experience Japanese culture.” Looks like my choice as her daughter was spot on (lol). *On the other hand, if it’s not your style, it really won’t be—so please keep that in mind if you’re giving this as a gift!!!

The tatami mats, wallpaper, and bathroom facilities were all new and spotless, and the room was very clean. The hot springs were wonderful—warming and good for the skin, with both hotter and milder baths. Dinner was just the right amount for me; at other places I’m often served more than I can finish and feel bad leaving food. The breakfast buffet was also delicious. The staff were kind and pleasant. I wondered what it would be like because it was inexpensive, but I was very satisfied. If I could suggest improvements, I’d like two room keys, and a slightly better hair dryer.

With the golf green right in front of the Room, you can relax at ease in a refreshing setting. The Onsen is also spacious and very soothing. Perfect for enjoying “doing nothing.”

The food was truly delicious! Not only dinner, but also the vegetables at breakfast were excellent. The restaurant where we enjoyed the welcome drink and the guests-only lounge were both very comfortable, and we had a wonderful time. The bath felt a little small, but it was clean and pleasant. We were impressed and would love to stay again.

Recently, I had been staying mostly at foreign-owned Resort Hotels, but I was truly impressed by the outstanding balance and high standards in every aspect—service, cuisine, Room quality, and the Onsen. It reminded me of the exceptional level of Japanese hospitality.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

It was my first visit in a while, and once again I had a very comfortable stay. At meals, you kindly accommodated ingredients I need to avoid for health reasons by removing them or substituting alternatives. I’m sure it was extra trouble, but the food was truly delicious. I also really enjoyed chatting with the staff. As last time, the service left a lasting impression. I would love to visit again.

We stay here every year in early summer. It’s quiet, and we can relax at our own pace while enjoying the in-room bath whenever we like. The property is close to the museum, and after checking out we always stop by the museum and then head home by walking down through Gora Park. As seniors, we’ve been eating less over time, but the portion sizes here are always just right, and above all, each dish is carefully prepared and truly delicious. The staff are always smiling, with very polite service and language, so we can enjoy our stay comfortably and with peace of mind. It’s probably busy during the autumn foliage season and around New Year’s holidays, but we’re thinking of trying it next time.

We stayed for one night to celebrate my girlfriend’s birthday. All the staff were always smiling, and their service was polite and attentive, so we had a very comfortable and enjoyable time. Upon arrival, we were shown to a private room next to the lobby, where we enjoyed some tea and sweets while choosing yukata. The lobby also had books and a souvenir shop. On the rooftop terrace there was a footbath, and we could truly relax while looking out over Lake Ashi and the surrounding mountains. We didn’t use them this time, but there was also a table tennis room (paid) and a kids’ room. The view from the open-air bath in our Room was amazing—I ended up soaking three times: on the first evening, at night, and again after breakfast on day two (haha). It seems they can also adjust the set temperature of the open-air bath upon request. In addition to the shower next to the open-air bath, there was also an indoor bathroom in the Room. I was happy that the hair dryer in the Room was ReFa. We had both dinner and breakfast during our stay. Both meals were served in the same private room we were shown to upon arrival. Dinner started at 18:00, and breakfast could be chosen between 8:30 or 9:00—great for someone like me who isn’t good at waking up early. Dinner included dishes such as salt-crusted grilled spiny lobster as well as lava-stone grilling of Kanagawa beef and Ashigara beef, which made it really fun. Both dinner and breakfast were truly excellent, and my girlfriend was very satisfied. The large public bath wasn’t very big, but it wasn’t crowded at all—we were able to bathe almost privately most of the time. The water was milky/opaque (nigoriyu), and my skin felt pleasantly soft afterward. I’ve been to Hakone several times, but it’s rare to find an Accommodation this good. We would definitely love to stay again. Thank you very much!

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

From the warm welcome on arrival to the heartfelt send-off at departure, it felt like a dream. The service was exceptionally attentive, and the food was truly delicious—we were completely satisfied. The hot spring was wonderful; we enjoyed a relaxing soak at night under the stars and in the morning while basking in the sunrise. We will definitely stay again. Thank you very much.

Each meal came with a note from the head chef, and both breakfast and dinner were delicious and beautifully presented—a real feast for the eyes as well. The late-night ramen was also excellent. There was a drink bar too, which we enjoyed before and after meals. Many of the staff were young, but everyone was kind and seemed well trained. Since we stayed multiple nights, we declined housekeeping, but we would have liked the towels to be replaced without having to ask. We are repeat guests and would definitely like to visit again.

We stayed here to coincide with my husband’s refresh leave for his 5-year work anniversary. Because it’s in a quiet location and has only a small number of rooms, it was the perfect place for us as a dual-income couple to escape our busy daily routine and enjoy truly luxurious time together. The in-room bath was very spacious, and we could relax comfortably as a couple. Above all, the hot spring water felt wonderful and left our skin silky smooth. Since it’s a semi-open-air bath, we found it especially comfortable. At many other inns, private open-air baths or in-room open-air baths often have the washing area outside as well, but here you can simply open the window to make it semi-open-air—so we didn’t end up shivering while washing. During our one-night stay, we used the bath five times; even at checkout, we wished we could soak one more time and were sad to leave. The washbasin area was also spacious, so we could both get ready slowly in the morning. The meals were beautifully presented and delicious: sashimi with carefully crafted sauces, many bite-sized seasonal dishes served in a basket arrangement, and seasonal chestnut rice cooked on the spot. Breakfast was also very filling—the grilled fish and tofu were especially good. Yukata were provided as loungewear, but since I tend to get a cold stomach easily, I thought it would be nice if there were pants-style options like samue. Also, since this trip fell during our wedding anniversary month, I felt an anniversary plan would be appreciated. It wouldn’t need to be elaborate—something simple like an celebratory message on a dessert plate or taking a photo and gifting it in a small frame would make for a lovely keepsake. All of the staff were courteous and warm-hearted in their hospitality, which made this trip extremely satisfying.

This was my first trip to Hakone, and I stayed at this Hotel. The phone support and the front desk service were both very pleasant. For dinner, we chose the French cuisine; the portions were just right, and everything—from the dishes to the dessert—was delicious. For breakfast, we had a Japanese meal, and the dishes made with plenty of local ingredients made for a wonderful start to the day. On our way back, it was raining and I was traveling with my elderly mother, so I waited in the lobby until the last minute for our mountain bus—and ended up missing it. The staff noticed we were in trouble right away and suggested several alternative options, which allowed us to catch our flight home safely. Thanks to your outstanding hospitality in every respect, we had a truly enjoyable trip. The only disappointment this time was the weather, but I would love to come back and try again. I will also recommend this Hotel to my friends. Thank you very much.

We made a last-minute reservation to celebrate a birthday. Due to worsening weather in Tokyo, we had to change our plans at the last minute, and while searching in Hakone we found this inn. Unlike many other places, there were many young yet highly capable staff members, and their service was truly pleasant. We couldn’t finish the celebratory fruit platter at dinner, and they kindly arranged for us to enjoy it in our room—we are very grateful. Thank you very much. The room was clean and quiet, and we would love to visit again!

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

As a returning guest, I’m impressed every time by the wonderful meals and the staff’s hospitality. I truly enjoyed the rich, flavorful cuisine, and I deeply appreciate the staff’s thoughtful care. This is an Accommodation I want to visit again and again. Thank you.