โคโคโน × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

The food was absolutely delicious. We were also very satisfied that the private Onsen bath was available 24 hours a day. The hostess kindly told us about nearby sightseeing spots, which made our trip even more enjoyable. We would love to visit again with my husband.

Our dog weighs around 10 kg, so we really appreciated being able to walk him on a leash. The building is spacious, so we were able to relax without running into many other dogs. Both dinner and breakfast were excellent. The meat and fish were very fresh, with a wide variety of dishes—we were completely satisfied. Every staff member was kind and welcoming. We would love to stay here again if we have the chance. Thank you very much.

This is my favorite Accommodation. The bath in the Room is very spacious, with plenty of hot water flowing 24 hours a day—this is truly an Onsen Accommodation! There are also a private family bath, an open-air bath, and separate large public baths for men and women (indoor and open-air), so you can enjoy an Onsen tour without leaving the Accommodation. The meals feature satoyama cuisine with carefully balanced seasoning—exactly to my taste. Thanks to the staff’s explanations and conversation, dinner was especially enjoyable. The futon bedding was clean and wonderfully fluffy; it felt so comfortable that I was already asleep by 9:00 PM. In the quiet middle of the night, I woke up and went back for another bath… it was pure Onsen bliss. I relaxed at a leisurely pace while admiring the fresh greenery from the Room window. The tatami mats were spotless, and amenities like the ReFa hair dryer and even the toilet were new and comfortable. After seeing photos of Kiyasuya in its winter scenery, I definitely want to visit again. Thank you very much.

At IKYU, it was categorized as casual, but we enjoyed a luxurious Onsen experience that felt like staying at a private villa. The Room had a spacious washroom, and the toilet being separate was also convenient. The heater in the Room was turned on in advance, so we stayed warm without needing to use the air conditioner. Various thoughtful touches were noticeable throughout, and I heard that adjustments are made regularly. It had such a pleasant atmosphere that made us wish to stay longer. Here are some points of concern: It would be helpful if spare foot mats were provided for the private bath so they can be replaced after use. The abundance of wash towels was very convenient. A single fresh flower in the Room would add charm since there were flowers in the dining area. During meal service, providing more details about local ingredients or cooking methods would be appreciated by travelers—it may require extra effort from staff but makes for enjoyable conversations while savoring meals. Having a menu list would also enhance the dining experience further.

We stayed in a detached annex. The website said “indoor bath type,” and there were no photos, so we expected a regular bath—but it pleasantly exceeded our expectations. I really think you should post photos of that bath on the website! We originally planned to use the open-air bath, but ended up using the in-room bath the whole time (lol). Also, I believe it was fully booked, yet while we were in our Room we couldn’t hear any voices or noise from other guests at all. You can definitely feel its age, but as a Ryokan it had everything we were looking for. Both dinner and breakfast were delicious and very generous in portion size. In particular, I made a Reservation for the half steamed chicken at dinner and it was quite an experience (in a good way). From the website photos I (wrongly) imagined a bone-in thigh, but it truly was “half.” It was very tasty, but you’ll need to save room in your stomach (especially women). When we asked, they even prepared the leftover steamed chicken so we could eat it in our Room! All staff members were wonderful—everyone was pleasant and welcoming. This quiet mountain Ryokan fulfilled everything I wanted: simply enjoying the Onsen and great food. Thank you very much.

I was able to relax and enjoy the bath several times. Both dinner and breakfast were delicious and healthy.

I stayed with my Chi-poo. The Room was clean, and it was great to have a private open-air bath. It would have been perfect if we could dine in the restaurant together with our dog. The on-site dog run is covered with wood chips, which is a thoughtful, dog-friendly touch. The staff were pleasant, and it was a wonderful Accommodation. At check-out, we also received a discount voucher for our next stay, which makes it easy to return.

We stayed at the property after climbing Mount Kuju. It was close to the Maki-no-toge trailhead, and after having tea at Shetani, we headed to Hanashinobu. We arrived at 4 PM and received a detailed explanation of the stay from the proprietress before heading straight to the onsen. The quality of the water was good, and there were various onsen options to choose from, which was very pleasant. Dinner was at 6 PM, which was perfect timing. The dinner was luxurious and very delicious. The room was warm, and we slept comfortably. Breakfast had a wide variety of dishes, and we were very satisfied. We would like to visit again. The owner and the proprietress were kind, and it was a warm property.

I debated for a long time whether to write a Review, but I decided to do so. The food was excellent, and I was satisfied with the bath. However, there were several shortcomings in how my comments entered at the time of Reservation via IKYU were handled, which left me disappointed.

We stayed as a family of three, and the front desk staff were kind and attentive. The meal was duck hot pot, and the portion was more than enough for three—we were completely full. After bathing, our skin felt smooth, which was great. Next time we stay, we would like to make a Reservation for a cottage.

I’ve stayed at many Accommodations, but both the baths and the meals felt like a completely new experience. The French & Italian cuisine was excellent, and I enjoyed visiting different baths. At Tenku-no-Yu, I could even hear the Onsen water gushing up naturally, which was truly impressive. On the way home, I parked at a free parking lot about 3 minutes downhill from the Accommodation by car and took a walk through an area where intense steam vents and residential homes coexist, fully enjoying the Waita Onsen area. I’d love to stay again.

I’ve stayed at this Accommodation quite a few times recently, and the Onsen after hiking really helped relieve my fatigue and left my skin smooth. I also enjoyed a proper morning bath—it was pure bliss. The accommodation fee is reasonable, and this was my first time choosing yakiniku for dinner; both the beef and pork were excellent. One thing I noticed was that the ventilation in the dining area felt a bit weak. For guests who aren’t eating yakiniku, having other dishes in that environment might be somewhat uncomfortable. That said, I really liked the Room and its atmosphere—it suits my taste, and I can relax and spend time at ease—so I’d love to stay again next time. I’d also like to try staying in a Room with an open-air bath inside! Thank you very much.

Bringing our two preschool grandchildren with us, choosing the detached Accommodation was the right decision. It was even the same Room my husband and I had stayed in before! It seemed to be their first time experiencing an open-air bath attached to the Room, and they were thrilled. Since it’s a standalone house, we could relax and enjoy ourselves without worrying about disturbing others even if they got a little noisy. Meals were served in a private dining room, and not only was the food excellent, but above all the service was outstanding. All of the staff were from overseas, but they welcomed us with wonderful smiles, making our meal truly pleasant.

The room was spacious and very clean. The Onsen was also very relaxing. The location was convenient for mountain climbing, which was helpful. We arrived a bit late and had some other troubles, so it felt a little rushed as the Onsen closed at 10 PM. (Haha) I would love to stay here again if I have the chance.

All the staff greeted us with warm smiles and made us feel very welcome, so we were able to relax and enjoy our stay. The meals were gently seasoned to bring out the quality of the ingredients, and everything—from the presentation and service to the location—was wonderful; we were truly impressed. The in-room bath was quite hot at first, but as we had been advised, we added cold water and adjusted it to our liking. The spring quality was excellent—I soaked four times. However, the bedroom had only a mattress laid directly on a wooden floor at the bottom of the stairs; tatami would have been fine, but with wooden flooring, a raised bed frame would have been more comfortable. Overall, we were extremely satisfied, and it has become our favorite Accommodation—we definitely want to return in another season.

Both the meals and the Onsen were excellent. During our one-night, two-day stay, we were able to relax and unwind. The carefully prepared meals were delicious, and the portions were just right—we finished everything without leaving any. The Onsen was available 24 hours a day, and the gentle water left our skin feeling smooth. It was an Accommodation we would love to visit again. The only reason I rated the Facility 4 out of 5 was that there weren’t enough power outlets in the Room, so we had to take turns charging our phones.

Dinner was very satisfying, featuring unique and delicious creative dishes and other tasty items made with local ingredients such as Oita beef. The bath was also wonderful, with a great view from the open-air bath that felt very relaxing.

I stayed with my parents upon their recommendation and was completely satisfied with everything. The delicious meals were more than enough, the building had a charming atmosphere, and the autumn leaves visible from the semi-open-air bath were breathtaking. It reminded me of my grandmother and brought a sense of warmth and relaxation. It was such a wonderful accommodation that I would love to stay again.

We stayed here on our way to Kumamoto, visiting places like Hita and Yume Otsuribashi. Upon arrival, the staff promptly helped us with our luggage. Since there were few guests staying, we were allowed to use the men's onsen as a private family bath. The outdoor onsen had a silky texture that felt like applying lotion to the skin. As our room only had a shower, this was a very appreciated service. The room featured elegant furnishings that must have been impressive when first opened. While some signs of aging were noticeable (like loose closet knobs), everything was kept clean and tidy. The TV was quite small—less than 20 inches—and we found ourselves standing close to watch it at times. Normally, we don't watch much TV during trips, but since the weather was bad and there wasn't much else to do outside, it became a way to pass time indoors. On clear nights, I imagine the stars would be stunningly visible. Dinner consisted of course meals and everything tasted delicious! Although I knew this when making my reservation, breakfast offered only one option: Western-style with fried eggs as the main dish. Since this is not a large hotel catering to many guests, having no buffet is understandable (and I personally don’t prefer buffets). However, I would have loved an option for Japanese-style breakfast. On October 19th during our stay, there was one tree within the property showing autumn colors already turning red. By November, you can likely enjoy vibrant red and yellow foliage. This accommodation is perfect for those looking forward to enjoying onsen and meals here—thank you very much!

I felt completely relaxed. If the private family bath was available, I could use it, so when I wanted to warm up a bit before bed, I went there. In the open-air bath, all I could hear was the sound of the stream, water falling from above, and the calls of frogs—it was incredibly quiet. I soaked absentmindedly for about an hour, then ate when I got hungry. During my Multiple Night Stay, both breakfast and dinner had different menus each day, and everything—including the rice and water—was delicious, so I ate too much. I came by bus instead of renting a car; the bus stop is right in front of the property. There are also places within walking distance in Bungo-Mori, such as a roundhouse museum, so I enjoyed sightseeing as well. I’d love to visit again. The proprietress’s thoughtful hospitality was wonderful—I truly felt at ease. Thank you very much.