คาราซูมะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I visited Hiiragiya again. I had made a Reservation for a Room with a bath and toilet, but I was first shown to a Room without them. It was still very comfortable, but when I asked to Check Reservation, I was told there had been a mistake, and you kindly arranged for me to stay in the Room associated with author Yasunari Kawabata. Thank you for your thoughtful care. Once again, I enjoyed Kyoto’s summer flavors—chilled edamame soup topped with sea urchin, pike conger sashimi, grilled tilefish with crispy scales, jellied soft-shelled turtle broth, Kamo eggplant with sesame sauce, and more—then fully enjoyed Yoiyama and fell asleep thinking of Mr. Kawabata before continuing on to the Gion Festival. Kyoto is changing little by little, but this is the beauty of Japan—and the spirit of Japanese hospitality—that I hope will be passed on to future generations.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I really appreciated that the Room was ready before check-in and I was able to enter early. Since it was a single Room, it felt small and a bit dated, but the bathroom was new, clean, and very comfortable to use. I was slightly concerned that the Wi-Fi connection was unstable. The location was convenient, and it was a warm and refined Hotel unlike chain Hotels, making my stay very comfortable. The French toast at breakfast was also very delicious. The front desk staff were helpful as well. I will stay here again.

Despite being located in a lively part of town, the property felt like a different world—wrapped in serene tranquility. The cool breeze drifting through the reed doors and the pleasantly textured ajiro weaving, which I experienced for the first time, deeply moved me as part of Japan’s beautiful “summer setting.” Listening to the gentle sound of the shishi-odoshi echoing through the impeccably kept garden and spending time in the dignified tea room were truly luxurious moments that soothed my soul. The food and drinks were also exceptional—everything felt wonderfully satisfying to all five senses. Thank you sincerely for your thoughtful touches throughout. It became a wonderful summer memory, and my first visit back to Kyoto in a while was made even more special.

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.

The location and the Room were truly wonderful. The staff’s greetings and service were very attentive, and they interacted with us at just the right distance, so we had a comfortable two-day stay. While many Hotels are cutting back on amenities, I was happy that everything here is high quality and provided in the Room so guests can relax and enjoy their time. This time we had lunch at the Chinese restaurant Hisuien, and both the food and atmosphere were excellent. It’s a place I’d love to visit again. Breakfast at Amber Court was also delicious. I will definitely come back to stay again. Thank you very much.

I stayed for 2 nights with No Meals Included. I had a very comfortable stay. I was happy that the women’s large public bath had a ReFa shower head, and the Room amenities were well stocked, which was very helpful. There were also laundry facilities in several areas, making them easy to use.

We stayed from July 12 to 14. The staff were very welcoming, and my wife was also satisfied. We were especially impressed that our Room faced Shinmachi Street, allowing us to watch the first pulling of the Hoka-boko float from the Room. The festival music on the 12th was also wonderful and really enhanced the atmosphere of the Gion Festival. We would like to stay in the same Room again before the Gion Festival next time, and we appreciate your help when we do.

This was my third stay, and each time I visit, I’m reminded of how wonderful this Ryokan is. The staff’s warm smiles and thoughtful hospitality, the comfortable Room, the soothing Onsen, the breathtaking views from the guest rooms and rooftop terrace, and the beautifully crafted dishes served at the dining venue “Higashiyama”—everything made for a truly satisfying stay. The location is also very convenient. On the day of my stay, I was also able to enjoy seeing a Gion Festival mikoshi procession, which made it an unexpectedly lucky experience. I would love to visit again.

The Room, Onsen, and service were all excellent, and we had a very comfortable stay. Just one thing: the welcome drink was served on the rooftop terrace, which was a wonderful service. However, it was simply too hot during summer, so we would be even happier if it could also be offered in an indoor space.

This was my first time staying here. The Room was simple, but I was truly impressed by how delicious each dish was. I would love to stay again.

We made a Reservation because the bathroom has a washing area. The bathroom was so spacious that we could stretch out and relax in the tub. When we entered the Room, both the air conditioner and air purifier were already running, making our stay very comfortable. Thank you very much.

This was my 8th stay at the FAUCHON Hotel Kyoto—my absolute favorite in Kyoto, which I love so much. I was visiting Kyoto for a friend’s grand opening celebration, and at the perfect time I received a birthday coupon from the FAUCHON spa. So I decided, “Let’s treat myself to a special birthday FAUCHON hotel stay!” I planned it with excitement—booking the towel cake I’d seen on Instagram and in Reviews on IKYU.com for the first time, along with the spa’s pink bubble bath that had made me unbelievably happy before. It was my third time staying in an East Higashiyama-view FAUCHON Suite, but the sofa and table layout had changed. The moment I entered the room, I couldn’t help cheering at how adorable the towel cake was—I took tons of photos and enjoyed it to the fullest! The handwritten “Happy Birthday” message on my key card, and the illustrated birthday card placed with the towel cake, became precious keepsakes that I brought home as treasured memories. The cute hand-drawn illustrations on both the full-length mirror and bathroom mirror also made me feel endlessly happy every time I saw them. I’m truly glad I chose to spend my birthday hotel stay in a FAUCHON Suite! Since my Plan included lounge access, I spaced it out from my spa appointment and enjoyed an early dinner and drinks. Along with my favorite champagne and umeshu, after enjoying the Shigaraki-ware bathtub in my room once, I topped up fluids and sugar with cola and sweets before heading to the spa. Even for the pink bubble bath at the spa—which I had been looking forward to so much—they prepared another towel cake with a heart. After having my tired feet massaged, I returned straight to my bed in the room and instantly fell asleep—I was blissfully happy beyond words. The next morning, I woke naturally before 4:00 a.m., watched dawn during magic hour, wrote myself a birthday card using one of the room postcards (and mailed it at a postbox at the end of my trip), enjoyed tea and coffee, and savored that Higashiyama view from by-the-window table. The steamed breakfast served in bamboo steamers at restaurant breakfast, as well as a birthday message cake after checkout—and even iced tea brewed by Grandy Master—everything was delicious. It was simply amazing. After buying souvenirs, even tag message attached to tote bag when they stored luggage were adorable too. Until leaving The FAUCHON Hotel Kyoto at last , this is best lingering feeling remained; It was best-ever FAUCHON hotel stay of mine! Thank you so much for such an overwhelmingly happiness-filled time!

For the past several years, it has become my tradition to stay here alone for one night after finishing work in Kyoto every six months. After check-in, I head straight to the Premium Lounge to relax with a drink and enjoy some well-deserved “me time.” This time, the snacks to go with the drinks felt a little upgraded too... The breakfast buffet is another highlight. The many Kyoto-style obanzai dishes, neatly served in small plates, soothe me the next morning... It also feels like there were even more options than last time—what a treat! I take my time and enjoy a kind of luxury I can’t usually have in everyday life as a homemaker. Now, back to work—so I can look forward to this happiness again in six months!

Kyoto was experiencing extreme heat day after day, but the time I spent at the Hotel and ShinPuhKan was very comfortable, allowing me to enjoy my stay without overexerting myself. The breakfast in particular exceeded my expectations. Each dish was carefully prepared, and I could really taste the quality of the ingredients. Everything was delicious, and it became one of the highlights of my stay. The location integrated with ShinPuhKan was also very appealing. During the hottest hours, I relaxed at the Hotel, then took a walk around the area once it cooled down, which made for a truly pleasant experience. All of the staff were warm and welcoming as well. I would definitely like to stay here again when I visit Kyoto. Thank you very much.

Just before boarding the return Shinkansen from Kyoto Station, service was suspended due to an accident at Hamamatsu Station. With no indication of when operations would resume, I waited inside the station for over an hour, but eventually gave up and decided to stay one more night in Kyoto. This was my first time staying at this Hotel, and I chose it because it has a large public bath. Being able to stay here truly helped me out. The bath was spacious and clean, and I was able to relax my tired body at ease.

I stayed for three nights. During my stay, the front desk staff were very courteous, and I was able to spend my time comfortably. Thanks to them, I truly enjoyed a pleasant stay. Thank you very much. I used a twin Room, but because the TV is positioned slightly toward the front, it felt a bit difficult to pass through when moving to the bed at the back. This may be unavoidable due to the Room layout, but it was something I noticed. As for the bathroom, it was kept clean with no water stains, and I was able to use it comfortably. On the other hand, there was a small gap between the bathtub and the wall where water could easily get in, so I was slightly concerned about possible mold in the future. Sealing the gap with rubber caulking might help keep it cleaner. Overall, the staff were helpful and I had a comfortable stay. I would like to stay again if I have another opportunity.

We often stay at Hotel Monterey properties in Osaka, and Kyoto is another outstanding location after Okinawa. With a large public bath as well, this is definitely an excellent Hotel!

Right after arriving, we enjoyed tea time with Sadaharu Aoki petit cakes and macarons. Just as the Reviews said, everything was delicious. The champagne at cocktail time was excellent, and the selection of snacks and dishes was even better than the Reviews suggested. Not only was the breakfast omelet great, but the ochazuke was also delicious. We would definitely like to visit again.