อิกะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I sincerely apologize for my late thank-you. This was our second stay. The front desk location had changed since last time, so I was a little confused at first. After we arrived, you upgraded us from Room KOURAI 202 to Room NOMATSU 403, which was an unexpected and wonderful offer, and we were truly delighted. As it’s the most popular among the staff, it was very spacious, with a beautiful view of the garden from both the bath and the Room—an exceptionally comfortable and calming place to spend time. Both dinner and breakfast were delicious, and since there was only one other group besides us, we were able to dine in a relaxed atmosphere as well. We also enjoyed visiting nearby Japanese sweets shops—it was great fun. We were deeply moved by how beautifully you filled in our travel memory book too. Done—we will definitely be back again. Thank you very much for taking such great care of us.

We stayed as a couple for sightseeing. It was in a great location, within walking distance of Iga Ueno Castle. We chose the plan with dinner and breakfast included. Dinner was a Hanakago set meal with kama-meshi, but since I can’t eat chicken, I asked about it and was told it was chicken kama-meshi; they kindly prepared it without chicken, which was very helpful. The breakfast buffet was also delicious—especially the curry. The restaurant was spacious as well, so we could relax and enjoy our meal. If we have another opportunity, we’d like to stay again next time with our family.

The meals were delicious. The coffee service was also helpful. Although it is an artificial Onsen, it warmed my body and allowed me to relax.

Although it was on the way to Toba and Ise, we enjoyed Iga Ueno Castle and the ninja show for the first time. The Hotel was also convenient from Osaka via Route 163 with no expressway tolls. For some reason, at 3:00 pm the first parking lot was full, so we parked in the third parking lot. I wished there had been a priority area for guests. The bath was shared with day-use visitors, but it was relaxing. I also wanted to use the sauna in the morning. Meals were comfortable because seating was assigned. The service at the restaurant, front desk, and bath area was excellent, and we had a pleasant stay.

I stayed at Route Inn Iga Ueno for the first time, and everything was perfect. I enjoyed the large public bath and had a relaxing time. There was even cleansing oil in the bath area, which made me happy. Thank you for your kindness. The water temperature was just right, which was great. The Room had both regular slippers and disposable slippers available. The bed had a slightly high pillow, but I could sleep comfortably. You can adjust the Room temperature to your liking as well. Although I forgot my pajamas, there was a set of jinbei and pants provided that I could use as pajamas instead. It’s wonderful to travel with fewer belongings!