อิโต × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 5หน้า

This time, I stayed in a corner Room (Type C) on the top floor (4th floor). Because it was a semi-open-air bath with 24-hour circulation, I could use it anytime without the hassle of filling the tub, which was great. I chose a Plan without meals, so I stocked up at a local supermarket before arriving, but the selection of frozen foods and boxed meals there was limited and overpriced—I wish I had shopped at Don Quijote across from Marine Town instead. The check-in process at the Accommodation is a bit unfriendly and may be confusing for first-time guests. You open the sliding window by the stairs on the 1st floor and operate via a touch-panel monitor, but you need to enter your Reservation Number or QR code. You also need to enter information for accompanying guests along with the Reserver’s details, so it would be better if this were explained in advance in the Reservation instructions. It also would have helped to know beforehand that you must pay a Hot Spring Tax of 300 yen per person at check-in. *Depending on the booking site, this information may have been provided. The Room was very clean, and unlike typical hotels, there are plenty of power outlets—so charging devices shouldn’t be an issue. There are also outlets by the bedside (upper area) along with lighting, which is convenient if you charge your phone while sleeping. Free Wi-Fi was available; with three other guest groups (judging by the number of cars in the parking lot), speeds were reasonably good. Getting to the Accommodation may take some effort due to rough road conditions. If you take the road marked “No entry except Minori Village personnel,” it works as a shortcut and you can reach it without problems; however, if you simply follow GPS directions, you may end up on narrow roads and taking a longer route—so checking in advance is recommended. If you’re lucky with other guests, it’s quiet and ideal for relaxing indoors at your own pace. If that concept suits you, I think it’s an excellent Accommodation.

We stayed here as a family. The pool and the Facility were clean, and the pool temperature was just right, so we had a great time. If I had to mention one thing, the convenience store is a bit far by car, and there are few streetlights at night, which makes driving difficult—so it would be perfect if drinks and alcohol were prepared in advance. We would love to stay again with our family if we have the chance.

I’m truly sorry for having to rush you due to our circumstances, but the meal was absolutely wonderful—everything from the tableware and presentation to the flavors. I only wish we could have enjoyed it more slowly. My son also said he definitely wants to visit again, so next time I hope we can invite my daughter and her husband and come together. We stayed in a Room on the 3rd floor. I can go up and down stairs normally now, but when my knees were bad, stairs were not possible for me. It may be a bit difficult for guests who need a cane.

My family of three stayed here recently. It was a last-minute trip, so we made our Reservation right before traveling. The Room we got was an 8-tatami Japanese-style room. I was a little disappointed at first, but once we checked in, I opened the door and found the entrance to the private bath right in front of us. A light at the entrance shows whether it’s in use, so whenever it was off, we could head straight in—such a convenient location. Best of all, the private bath is free, which was very appealing. The meals were also perfectly timed as a course menu, and everything was delicious! Both dinner and breakfast were exactly to our taste. It was a truly relaxing two days. This has become an Accommodation we’d love to visit again as a family soon.

The Room and bathroom were clean and very nice. The breakfast buffet had a great selection and was delicious. I would like to stay here again.

We used the Parent-and-Child Trip Plan and the 50+ & Weekday Plan. Our Room was a Japanese-modern suite with a Shigaraki-ware open-air bath (smoking allowed). Spacious and comfortable! The bed was great too! And with breakfast and dinner included, it was just over JPY 11,000 per person—such a good deal! I use e-cigarettes, but even though an ashtray was provided, the Room didn’t smell of smoke at all, so I felt bad and ended up smoking outside. There are ashtrays in several places within the Facility, which was helpful. There isn’t much around within walking distance, so we decided to enjoy our time at the Accommodation. The karaoke was busy, but we managed to get a one-hour slot (additional charge). The karaoke room is quite spacious. The baths do not allow tattoos. My daughter used the public bath while I used the tub in our Room. She said the public bath felt wonderful. The in-room bath was also very comfortable with a nice view. One thing to note: I couldn’t find a faucet for washing up by the bath—maybe there was one? Since there is a separate shower room, I washed there and then moved to the bath. The bathroom door has good soundproofing, so noise hardly reached the bedroom. I relaxed while playing music on my phone. One more thing... The bathroom is fully visible from the bedroom, so when my daughter wanted to use it, I went for a walk outside. A small screen or partition would be helpful. There were bathrobes, but only two small towels and no bath towels. I had brought my own and used that; if you hang it on a hanger it dries quickly. The tub is fairly large and deep—very comfortable. We often stay at Livemax when exploring around Izu, and this place also has great food. I like lively buffet atmospheres, so we enjoyed it here as well. All-you-can-eat salmon roe at both dinner and breakfast—this was amazing! Dinner items like meat and shrimp sashimi were great too, and breakfast breads and egg dishes were delicious. The shower head, hair dryer, and iron were all ReFa—my daughter was thrilled. They really are nice. From check-in to check-out, all staff provided excellent service. Service in the restaurant was also attentive, making our time very comfortable overall. Thanks to you all, my daughter and I had a wonderful trip. Thank you! *One small concern: When we entered the Room there were empty cans and some trash left in the bin. It seemed like something had been missed during cleaning—and I also wondered why someone would throw cans into that bin.

The Room did not have a private bath, but it was spacious, clean, and comfortable. Both the dinner and breakfast buffets had a wide variety of dishes, and everything tasted great. There were chairs in the smoking area as well, so I was able to relax comfortably. It was a Hotel I would like to visit again. Thank you very much.

With its high ceilings, the space felt open and truly luxurious. Both the bath and sauna were spacious, allowing you to relax at your own pace. The sauna also offers self-service löyly, so it heats up properly—an authentic setup that even sauna enthusiasts will be satisfied with. It was also impressive how the concept was consistently carried through to the smallest details, from pajamas and cooking utensils to lighting, reflecting the owner’s careful attention. From the large windows, we enjoyed panoramic views of lush greenery and Mt. Omuro, which were soothing both in the morning and at sunset. For breakfast, we grilled dried fish ourselves; it felt special in a way that’s different from a Ryokan experience, and it was delicious. The space, Facility offerings, and views were all outstanding—an Accommodation we’d love to visit again in a different season.

I have stayed here many times. At a typical Ryokan, I’m a light eater, so the meals served are often more than I can finish. For that reason, wherever I go, I stay without meals included. I eat at nearby restaurants and order only what I want and can finish. It’s cheaper and makes for a more relaxed trip. From that perspective, Kameya Rakkan is the best Hotel. Of course, the staff are kind as well, and I appreciate their attentive service. I will stay again.

Because the bath is in the Room, you can enjoy the Onsen without worrying about time. The meals were also visually appealing and delicious. However, because the property is located along a road, traffic noise was noticeable, and the bed springs pressed against my body and were painful while sleeping—these are the reasons I rated it 4.

As a middle-aged guest who loves Itoen Hotels, I had always wanted to stay at the main building in Ito. It turned out to be a wonderful experience. The biggest highlight was the Onsen. The free-flowing hot spring water felt like a luxury. Even in Ito Onsen, where the volume of hot spring water is abundant, I believe there are only a limited number of Accommodations that offer true free-flowing baths. The clear, gentle water was easy to soak in and warmed me through. Regarding the Room, mine was on the third floor up a staircase. As this is an older Hotel with many stairs, it may be challenging for guests with limited mobility, but it also gave me a chance to reflect on an era when things were likely less convenient than they are today. The riverside view from the Room I worked hard to reach was charming and atmospheric. As for meals and drinks, there may have been fewer options than at other Itoen group Hotels, but it was more than enough for me. The sashimi and local dishes were especially good. I also appreciated that they offered several types of sake. Another great feature of this Hotel is that guests can play the grand piano. Many Hotels have pianos but do not allow guests to touch them, so I was impressed by this service. Unfortunately, the available playing time was short and overlapped completely with dinner hours, so there was practically no time to play. To make matters worse, one male guest monopolized the piano all evening without leaving it once. It felt unfair to see many other guests lingering around the lobby who likely wanted to try it or take photos as well. Still, that issue lies with the guest rather than the Hotel—I hope they continue offering this service. I would love to stay again. Thank you very much.

Since we traveled by train, we really appreciated the Shuttle Service to Izu-Kogen Station. The Room was spacious, well cleaned, and very comfortable. The large public bath was also clean, and we were happy to enjoy the free-flowing Onsen. Both dinner and breakfast were buffet-style. The taste was average, but there was a good variety, and we enjoyed local specialties such as sashimi, simmered kinmedai (splendid alfonsino), and Shizuoka oden. The bread at breakfast was especially delicious. There were plenty of popular manga available at the front desk, which we could borrow and read in our Room. All staff were kind, and with thorough cleaning and well-stocked amenities, we felt their thoughtful attention to detail throughout our stay. We would like to stay again if we have the chance.

Thank you for allowing us to check in early. The Room was fantastic. Previously, the dinosaur-themed Room delighted our children, but this time the Room was very spacious, and they especially loved the net swing, taking turns to enjoy it. On the first day, since it was raining outside, we were able to relax and fully enjoy the guest room from check-in. We would love to stay again. Next time, we might try glamping!

Thank you very much for taking care of us during our stay. We stayed during the latter half of Golden Week, and the staff were working hard without a break. We were informed the day before that a Room was available and that we could be upgraded, which made us very happy—our children were thrilled as well. Thank you. About the building and Facility There may be mixed opinions due to aging, but for our family it was not an issue at all. The garden was also well maintained and wonderful. If you are concerned about older buildings, it might be better to choose a newer one. Meals Both dinner and breakfast are standard buffet-style meals. We have used other Accommodations in the same group as well, but here the food was replenished much faster than anywhere else, and the older female staff moved efficiently and did an excellent job. Baths Above all, being able to enjoy hot-spring hopping between two nearby buildings is fantastic. I forgot my ticket while doing the hot-spring hopping. I’m sorry for causing trouble at the main building, but they helped me without any unpleasantness, which I truly appreciated. Next time, I would like to stay at the main building as well. If you’re looking for great value for money, this Accommodation is definitely recommended.

We stayed with a total of seven guests—five adults and two young children—and everyone was able to relax comfortably throughout our stay. The luxurious, open layout was truly impressive, never once feeling cramped even with this many people. True to the “self auberge” concept, shopping for fresh local ingredients and taking our time cooking them over the lava stone hearth was an exceptional experience. It wasn’t just about cooking—we enjoyed a truly indulgent time gathered around the fire, relaxing and chatting at our own pace. The private sauna was also outstanding; after reaching peak relaxation, the panoramic view of the town from the elevated terrace was breathtaking. The interior design, amenities, and tableware were all thoughtfully curated down to the smallest details, making it feel like one night simply wasn’t enough. Both adults and children were completely satisfied, and we will definitely be back again.

We stayed here during our summer vacation. Even though it was the Obon holiday period, the price was very reasonable, so we didn’t have high expectations for the Accommodation—but it turned out to be a wonderful Hotel. The building is old, but the hallways and every area were kept very clean and well maintained. Many guests seem to travel with dogs (we did too), yet there was no noticeable odor at all; everything felt impressively clean, and we could really tell how much effort goes into maintaining it. We were honestly grateful to be able to stay somewhere like this at such an affordable rate. In particular, since we don’t have a car and were traveling by train with our dog, having a Shuttle Service to the Hotel was truly appreciated. Also, given the “hands-off” concept, we assumed there wouldn’t be much staff at the front desk—but in fact someone was properly available whenever we needed help or had questions, which made us feel reassured. At the same time, the level of “hands-off” service was very comfortable. Personally, if you’re someone who just wants a place to sleep with your dog, only needs a basic dog run and simple public bath facilities, this is an excellent value-for-money Hotel that I highly recommend. I’ve become a fan—and I will definitely return. Thank you very much for everything.

This time, we stayed for two nights with three adults and one dog. The place was very clean, and there was hardly any noticeable smell. We could see Omuroyama from the window, and we were able to relax very much. As expected from a condominium, the dishes and cooking utensils were well-equipped and clean enough to use with confidence. The refrigerator was not small at all, and it was large enough to fit everything we bought. The bathroom had a washing machine and dryer (with laundry detergent provided), so clothes that got wet in the rain could be dried quickly, which was very convenient. In the large public bath, there were baby baths and chairs for nursing care, which showed great consideration. A bit disappointing was that although there was a vending machine in the large public bath, the selection was limited, and it took more than 10 minutes by car to the nearest convenience store, so it would have been nice if there were more options. Also, perhaps the car navigation system was not up-to-date, as it stopped guiding us with "You are around your destination" in a place where the building was clearly not visible. We had to rely on the smartphone navigation system, going around the area with many narrow paths, and got lost every time we went out and returned to the property. However, overall, it was a very good location for visiting various facilities, and it was really comfortable even with a dog. I would like to use it again when going to Izu.

During a Multiple Night Stay, everything is perfect, from Room cleaning to Wi-Fi. The Room being old can’t really be helped. All the staff are kind and very friendly, so you never feel uncomfortable. The free parking is also appreciated. The location is ideal—there’s a supermarket, convenience store, Chinese restaurant, and izakaya nearby.

The entire Facility was spotless. The staff were very kind, and dinner was delicious with plenty of volume, including meat and seafood. Breakfast also exceeded our expectations, with lots of tasty bread. The in-Room coffee was authentic and freshly ground from beans, and cups and glasses were provided. The refrigerator had complimentary mineral water—two bottles per person. What impressed me most was that bathing amenities (towels, face masks, a brush, razor, body towel, slippers, etc.) were thoughtfully prepared to match each guest’s gender and age. I don’t think you often find a glamping Facility this well equipped. It also felt reassuring that staff seemed to patrol until quite late at night. If I had to mention one drawback: the toilets on the glamping side were unisex, and the door lock was a bit hard to secure. My husband had no issues at all, but I used the toilets in the separate Facility a short walk away. Still, there were play areas like wooden swings and a trampoline, and we could enjoy stargazing by the bonfire next to our Room. The kids loved it so much they said they want to come back—overall we were extremely satisfied! It’s a wonderful Facility where you can really feel the staff’s thoughtful attention. Our whole family had a great experience. Thank you very much.

We stayed for a Multiple Night Stay, and the meals were completely different each night; both were very elaborate and delicious. Even though it was just the two of us on the second day, we were delighted by the generous dishes and desserts. If I had to mention one thing, since dinner lasts an hour, the wooden chairs—though beautiful—are a bit hard, so having seat cushions would be appreciated.