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I chose to stay here because of its charming atmosphere, and I was sure my husband would like it too. Before booking, I called to ask about the room amenities. The head chef handed the call over to a female staff member, but her tone felt a bit harsh, and for a moment I hesitated about staying. However, once we actually arrived, that impression completely changed. Everyone who assisted us during our stay was very warm and welcoming, with genuine hospitality, and there was nothing at all that concerned me. The property was spotless throughout, and the lounge was comfortable—I was able to relax at ease. Above all, the food was outstanding. Each dish was prepared with great care while considering harmony with soy sauce, and I could truly feel the craftsmanship, attention to detail, and passion behind the cooking. Although the dishes made excellent use of soy sauce flavors, they never left an overly salty aftertaste—even after finishing everything—and I enjoyed every bite until the end. Because dinner was so exceptional, I would have been even happier if breakfast had been a bit more substantial. Including not only the cuisine but also the atmosphere and overall comfort of the inn, it became a truly memorable stay. This is a place I would definitely like to return to.

Since my husband retired, we have made it a point to travel at least once a month. Thanks to the delicious meals and attentive service at this hotel, we were able to spend a wonderful and memorable anniversary in great comfort. Every dish was thoughtfully prepared by the head chef, and we enjoyed them all. At breakfast, the buffet area even had an adorable illustrated map showing where to find drinks, bread, and more—it was both convenient and charming, and it truly delighted us. What surprised us even more was seeing the General Manager personally greet every table equally during breakfast, and even proactively clear used dishes—something rarely seen. We were also impressed by how clean the large hot spring bath was, with meticulous attention paid even to the smallest details. We liked this hotel so much that we booked another stay for January 1 next year before heading home. Thank you very much for your hospitality. We look forward to visiting again.

Just looking out at the lake from our Room made me feel truly happy. Everything in the Hotel, starting with the Room, was so comfortable that I was really glad we chose to stay here. The portions were very generous and a bit too much for me, but both dinner and breakfast were delicious. Thank you very much. This is an Accommodation I definitely want to visit again. Next time, I’m planning to come by car with my husband, and I’m already looking forward to it. (I also loved the wonderful bath in our Room, but I wanted to see the Onsen building as well; I’m very sorry for the trouble caused regarding the lockers.)

We also used the lounge at the sister Hotel, and both lounges were great. At the station-front location, the salted squid and plum wine were delicious, and we went back for seconds several times. They also gave us a map showing where the nearest bus stop to the sister Hotel is and a bus timetable, which made it easy to use. There were many restaurants around the station-front location that all looked good, so it was hard to choose. The ramen shop next door always had a line as well, so I’d like to try it next time. The Room was spacious enough for three adults including my elderly mother to relax comfortably. We could only stay one night this time, but if we have another chance, we’d like to stay two nights. Since it was a hot season, it was also nice that there was Häagen-Dazs ice cream in the freezer. It was a bit disappointing that the washroom lighting felt slightly dim, but overall we were satisfied.

The complimentary treats like popcorn and shaved ice were especially great, and we also enjoyed fun extras such as the bubble bath. Since children stay free, it’s an excellent choice for families with kids. If I have a chance to visit Osaka again, I’d love to stay here. I highly recommend giving it a try.

Thanks to the Diamond member benefit, we received a Room upgrade. The moment we stepped inside, the space was so generous that I couldn’t help but say, “Wow.” The interior was consistently styled with a Kyoto-inspired Japanese aesthetic, creating a wonderfully calm atmosphere. The indirect lighting was thoughtfully designed, and the Room felt especially lovely at night. The tableware included beautiful, like-new pieces from Noritake and HARIO. My personal favorite was the bath salts—soaking in the tub while surrounded by natural aromas was truly relaxing. Breakfast was delicious, and having it delivered to our Room made everything feel effortless. Rather than a Hotel stay, it felt like relaxing in a private residence. This time we stayed for one night, but it’s an Accommodation where I’d love to enjoy a Multiple Night Stay at a slower pace. All staff were polite and kind, which made us feel at ease. I would definitely like to stay again. Thank you very much for your hospitality!

This was my second stay, and once again I chose the Plan with dinner and breakfast. As before, the meals were simply outstanding. With a full-course meal these days, I sometimes feel full before reaching the main dish, but here I was able to enjoy everything through dessert. There are many dishes, yet it all feels wonderfully light. Not only is the food delicious, but it also leaves you feeling comfortable afterward, allowing you to make the most of your evening—an extremely satisfying course. Breakfast was just as great as ever, and I was happy to have the freshly baked croissants again. Thank you very much.

We booked the Plan with dinner on a riverside dining platform, and not only was the meal excellent, but we also had a wonderful time chatting with a maiko, which became a great memory.\nThe in-house Facilities were also superb, and we especially enjoyed the Onsen twice.\nWe were truly moved by the warm hospitality of all the staff. Thank you very much for taking care of us.

I booked this ryokan for my in-laws’ trip, as I had previously given it to my mother as a gift and she absolutely loved it. They said everything was outstanding—the beautiful interior, the meals, and the baths. In particular, my parents-in-law live relatively nearby, but they were amazed to discover such a wonderful ryokan so close to home. We will definitely stay here again when visiting Shimane. Thank you once again for a truly wonderful time!

Thank you very much for accommodating our various requests. Thanks to all of you, the proposal was a success, and we had a wonderful experience. We look forward to staying with you again. Thank you again.

I stayed for one night to relax at the hot spring facilities and the hotel. The hot springs offered both lukewarm and hot baths, so I could soak in the lukewarm bath at a leisurely pace and truly unwind. From my room, I could see USJ, and it was fun to watch the staff at work and the roller coasters in motion without ever getting bored. The room was well soundproofed, making it pleasantly quiet. Thank you very much.

I stayed for two days, and I was truly impressed by the staff’s kind and attentive service. I have stayed at many Hotels across Japan, but I was once again struck by the meticulous hospitality at Hotel Okura Kyoto. Throughout my stay, their genuine desire to help guests feel as comfortable as possible came through naturally in many situations. During my stay, I dined at the French restaurant on the 17th floor and also used room service; both the food quality and service were impeccable. More than just its Facilities or location, I feel that the staff’s hospitality itself is one of this Hotel’s greatest attractions. It was a Hotel where I would definitely like to stay again.

This was my first stay here, and I felt thoughtful attention to detail throughout, making it a very comfortable experience. First of all, the location—right in front of Kyoto Station’s Hachijo Exit—is extremely convenient. Even with large luggage, getting around was easy, which was a huge help on this trip. Inside the Hotel, the lobby is spacious and there is also a guest-only lounge, which I really appreciated for relaxing. The lounge is accessed by tapping your Room key card, and there is a wide variety of drinks available—not only coffee but also options like matcha latte—free to enjoy. You can even take drinks back to your Room, and I was surprised that the lounge could be used even after check-out. It’s a wonderful service that lets you relax until the very end. And what I especially loved this time was the large public bath. It was kept very clean, with thorough cleaning and well-stocked amenities. During my stay I used it three times—in the evening, at night, and in the morning—and it was pleasant every time. You bring towels from your Room, but just in case you forget, spare towels were prepared at the entrance as well. I really appreciated this kind of consideration for those “small inconveniences.” I felt this is a Hotel that not only has excellent Facilities but also pays close attention to every detail so guests can enjoy their stay comfortably. I liked my stay so much that I would definitely like to stay here again when visiting Kyoto.

Unfortunately, it was raining, but towels were provided in front of the front desk, and I was impressed by how thoughtful that was. The hotel is close to the station, and the bath was great. After bathing, I enjoyed some ice cream while taking in the beautiful view. The late-night soba was excellent, and breakfast was also very delicious. I would love to stay again if I have the chance. Thank you for your hospitality.

Almost directly connected to Kitahama Station, and the front desk staff were exceptionally kind. The room type I stayed in had a separate bathtub that was very convenient—overall, I had an extremely comfortable stay. I sincerely appreciate everything. I would love to stay with you again next time. Thank you very much.

Considering the price, everything was acceptable. However, this isn’t the Hotel’s fault, but by 5 p.m. almost everything in the tourist area—including restaurants—was closed. The downside was that once it got dark, there was little choice but to spend time in the Room. I suppose there must be some kind of agreement among the local merchants.

I stayed here while sightseeing in Osaka. The hotel is conveniently located near the station, and the room was spacious and easy to use. The table and chairs in the room were very practical and made my stay even more comfortable. The amenities, welcome drink, and breakfast were simple but well taken care of, and I was very satisfied. The staff were kind as well, which made for a great trip. Thank you very much.

This was my third stay. The location is convenient, the rooms are well cleaned, and it was very comfortable. The breakfast had a wide variety of options and was delicious. The large public bath also seemed to be cleaned regularly, so I could relax comfortably. I would like to stay here again when I visit Kyoto.

From check-in to check-out, we received very attentive hospitality. The Room, bath, meals, and service were all excellent—an Accommodation we were truly satisfied with. We had such a meaningful stay that we didn’t want to return to reality. Thank you very much.

The room was clean, and it was a lovely property where I could relax and truly enjoy my stay. Dinner was very filling, and I was extremely satisfied. After dinner, there was an event where complimentary sake was served, so I enjoyed comparing different varieties. It was scary when three large centipedes appeared one after another at night, but when I called the front desk they responded immediately, which made me feel reassured. All of the staff were kind and had wonderful smiles, making this a truly enjoyable trip. I also enjoyed the large public bath, the in-room bath, and the courtyard garden—staying here was fantastic. Thank you very much.