ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 4หน้า

Whenever I travel to Okinawa, I always stay here. No matter when I visit, the staff’s warm hospitality makes me feel relaxed and at home. This time, we came for a family birthday, and it became a wonderful memory. It’s a Hotel where you can unwind with peace of mind, thanks to the consistently welcoming service that never changes in the best way. I’ve already made my next Reservation as well. I’m looking forward to staying again.

I stayed here for one night during the May holiday period. The room was very clean, which was great. From the 15th floor, I could only catch a brief view of the Northern Alps in the evening and early morning, but if I’m lucky enough to get clear weather next time, it would be an outstanding stay. Breakfast was delicious as well—these days many Hotels seem to be putting more effort into their food, and I really enjoyed it. Overall, this is a highly rated Hotel. I hear it will relaunch this autumn as an international luxury Hotel brand, and I’m very much looking forward to it.

We stayed for one night during the Obon holiday period. The front desk staff warmly welcomed us. The Room felt very new and was impeccably clean, so we had a very comfortable stay. It was great to have both yukata and pajamas available. They also quickly exchanged the yukata size for us, which was very helpful. We headed to the bath right away. The large public bath was very clean, and we loved that the shower kept running without having to press the button repeatedly! Bathing while looking at the castle was wonderful. The hair dryers in the changing area were ReFa. The muscat vinegar drink in the post-bath lounge was so delicious that even our children—who usually find fruit vinegar drinks too sour—went back for seconds. Since our Room included lounge access, we used the massage chair there, enjoyed some drinks, and felt refreshed. Also, the bed in our Room was incredibly comfortable—I may have slept better than I ever have while traveling. I think it’s a great fit for those who like pillows that are fluffy, soft, and low-profile. The next morning we had breakfast at Mimasaka Kitchen. We already knew it had a good reputation, but it exceeded our expectations—the lightly seasoned side dishes and wide variety of desserts that weren’t overly sweet were more than satisfying. Even better were the onigiri made by one of the staff members—perfectly light and fluffy—and our whole family couldn’t stop praising them. Overall, we were extremely satisfied with this Accommodation. Thank you very much for taking such good care of us during our stay.

We stayed with our children and grandchildren to celebrate my husband’s 60th birthday. Not only was the Facility beautiful and wonderful, but all of the staff were kind and greeted us with warm smiles, which made our stay very pleasant. Thank you very much. However, our grandchildren got extremely excited and were quite noisy during meals, so if we made other guests uncomfortable, we sincerely apologize… To everyone who stayed on the same day—sorry! Our grandchildren seemed to have a great time as well, and our whole family was very satisfied with our stay… We’re sorry—and thank you again. It was a Hotel we’d want to visit again and again.

Every summer vacation, we stay at this seaside Hotel. The Rooms in the East Wing and the amenities are truly wonderful, and we always look forward to them. One small disappointment was that last year there was a bottle of water by the sink in the bathroom, but this time it wasn’t provided. Also, the staff’s service was excellent. In the morning, when my child and I were swimming in the sea, I’m not sure if it was a staff member or a volunteer, but someone was carefully picking up litter on the beach. It was wonderful. Thanks to that, there wasn’t any trash at all on the beach in front of the Hotel, and we could swim comfortably. We’ll be back again next year. We hope it will be even more upgraded—haha.

This was our first time using Club Wing! The Room had an ocean view, and although four adults stayed, it was spacious enough for us to relax and take it easy. The lounge was the most comfortable of any Hotel we have stayed at so far. All of the staff were very friendly and spoke with us in many ways. They even taught us how to make bonito clear soup and “Kachashi,” so we tried making them at home right away. On our way back, a rainbow appeared over the sea—it was truly beautiful and unforgettable! Thank you very much for giving us such a wonderful summer vacation!

It was a very beautiful Hotel with great service, and I felt the staff’s hospitality and attentiveness were wonderful. The in-room open-air bath was also excellent! I think guests would be even happier if there were direct access from the shower room to the open-air bath. The distance is short, but I couldn’t help worrying about water dripping while moving around when wet, so with a little improvement it would be perfect. For guests, dining is also an important point, and it was very good! I also posted photos—late-night ramen was delicious, especially the tomato ramen recommended by the staff. It’s a Hotel that made me want to visit again after a long time. To all staff members (including makeup and bed-making), thank you very much for such a wonderful time.

We were completely satisfied with everything—the restaurant, the Room, and the large Onsen bath. Since we were traveling with my elderly parents, the staff kindly accommodated us by assigning a Room near the elevator. At the buffet restaurant as well, they immediately understood our request as soon as we sat down, and everything went smoothly. At the Japanese restaurant, there were many non-Japanese staff alongside experienced Japanese staff, and everyone was very polite, making our stay truly comfortable. The Room was spacious with an easy-to-live-in layout, which was great. The Onsen left our skin feeling wonderfully smooth.

We stayed in March last time, and this time we stayed again in August for my wife’s birthday. Our 4-year-old daughter fell in love with Suginoi Hotel during our previous stay, so this time we chose the seasonal Aqua Beat (pool) and stayed in the same building, Nijikan, as before. She was thrilled with Aqua Beat. It was crowded because of summer vacation, but we still had plenty of fun. The Facility and meals were also very satisfying. If I could ask for one thing, I’d be happy if raw eggs were available as well as Onsen eggs (I love rice with egg). We’ll most likely stay again for our daughter’s birthday trip next time. The cost is not cheap, but it makes for the best trip for our family (especially our daughter). When she gets older, we’d like to stay in a different building instead of Nijikan.

I was worried about the heat, but the temperature dropped at just the right time, making for a very pleasant stay. There was no mention of it at check-in, but it seems our Room was upgraded, and I was truly impressed by how spacious and beautiful it was. The afternoon tea and breakfast were also excellent, and we were very satisfied. All of the staff were extremely kind, so we could stay comfortably. I definitely want to stay here again. Thank you for taking care of us for two days. Thank you very much.

This was our first trip to Hokkaido with three generations of our family. We were more than satisfied with the breathtaking view of Mt. Yotei and the wonderful Room, which was spacious and allowed us to enjoy privacy as well. The staff were friendly and attentive, making our stay very comfortable. Thank you very much.

I stayed one night to explore Midagahara. Compared with the Murodo area, there were fewer people, and it was a very calm Hotel. I could enjoy walking around at my own pace, which was great. I also enjoyed the Hotel’s guided walks and stargazing. The meals were delicious, and the one-hour free-flow drinks option was a great value. I would love to visit again.

I have stayed here several times. This time, due to my Reservation, I had to change Rooms partway through my stay, but the staff kindly arranged everything to minimize any inconvenience. At the restaurant and in other situations as well, everyone was friendly and welcoming, so I had a very pleasant stay. There were also a pool, festival-style games, quizzes, and other events—my child was absolutely delighted. I also visited the rooftop for the first time this trip; the view was wonderful, and it made for a refreshing morning. Almost nothing to complain about! However, it would be even better if there were an ice machine on each floor.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a great help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this a wonderful trip. Thank you very much.

I stayed for a Multiple Night Stay. I was very happy to be upgraded to an available Room. Although the weather wasn’t great, I think the view from the balcony is the best at this Hotel. The staff were cheerful, and I had a wonderful stay. I would like to stay again next time.

This was our first trip to Okinawa as a family vacation. Although we decided to go ahead with the trip with a typhoon approaching, the services at this Hotel were excellent and truly helpful. Even on days when the weather was severe, we were able to spend meaningful time together with our daughter in the indoor pool and Onsen. In addition, you showed us thoughtful kindness in many ways for our daughter’s birthday, and as parents who chose this Hotel, we felt very proud. At breakfast, we enjoyed both Japanese and Western options from the buffet; in particular, the Japanese dishes offered daily rotating menus for guests on a Multiple Night Stay, which was very satisfying. I would like to take this opportunity to once again express my sincere gratitude to everyone at this Hotel for your kindness.

This Hotel feels like a private villa that always welcomes you home. There is no open-air bath, but the Onsen is quiet and relaxing. The tasteful design makes it easy to unwind. We’ve been having more meals and drinks in the living room, and it would be even more enjoyable with a bit more variety on the menu. The Shuttle Service from Odawara is very convenient.

We stayed with our dog, along with my parents—six of us and three dogs. From the warm welcome upon arrival, the staff’s service was outstanding, and we were overwhelmed by the magnificent exterior and luxurious lobby. We travel every year, and this is the first time I’ve written a Review for a Hotel. It was truly a 100% satisfying Hotel, and our whole family was able to spend a fun time together with smiles. It’s such a wonderful place that one night isn’t enough—we’re already planning to celebrate my parents’ 80th birthday here next year at Hotel Kawakyu. All of the staff were incredibly kind and helpful.

It was a family trip to celebrate our 25th wedding anniversary. The Room was stylish, and the open storage space made it easy to use. The large sofa and TV were very comfortable. The food in the lounge was also delicious. All the staff were kind, and it became a precious memory for us. Thank you very much.

We stayed for three nights during the Obon holiday. This was our third year in a row, and each time we feel truly refreshed and enjoy an amazing vacation. Although the weather was poor after the typhoon, it miraculously cleared up from the second day, and we were somehow able to see the Perseid meteor shower as well. The staff were wonderful, and there was nothing that made us feel uncomfortable; our children had a great time too. The only disappointment was that the Diamond benefit of early check-in is no longer available. Since check-in tends to take a little time each visit, that may be the one area for improvement. Thank you again for everything this time as well.