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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

Thank you, as always, for a wonderful stay experience. With this visit, I have successfully completed my 8th stay, and have now completed two full rounds of all four venues included in the “Gastronomy Plan.” Compared to when I first stayed, the staff’s service feels even more composed, and I truly sense that an excellent environment has been established. The quality of the club lounge has also improved significantly, making my stay even more comfortable. I am scheduled to stay again next month and am very much looking forward to it. It is wonderful to see the General Manager and all staff members growing day by day as you aim to become one of Japan’s top Hotels. This is a Hotel I hope will continue striving for even greater heights. Reviewer FACT: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 720+ stars. Elite member across all three major airline alliances.

This was my first stay, and just as everyone says, it was a truly wonderful Accommodation. The food was delicious, the Onsen water was silky-smooth, the staff were great, everything in the fridge was free, and the price was reasonable. The view was beautiful and very relaxing. Also, since I love drinks, I was thrilled by the wide selection of rice shochu... Thank you very much! I’ll definitely visit again.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

This was our second stay. Since our third son (our beloved dog) joined our family five years ago, we only choose Accommodations where we can stay together, so we’ve stayed at many pet-friendly places around the Kanto area. With new Accommodations opening all the time, there are only a few we’ve ever revisited—but this one is exceptionally satisfying, so we returned during the Obon holiday period. With pet-friendly Accommodations, there’s often something you have to compromise on, but this place is almost perfect. The balcony of our guest Room had an open-air Onsen bath, a sauna, a cold plunge bath, and a relaxation area with a shower—plus an open-air bath for dogs. Inside the Room, there was a theater room with two massage chairs and a dining room where you can enjoy meals in your Room. The French cuisine served there is truly delicious. Recently, more and more Accommodations have excellent Facilities, but I don’t know any other place where you can enjoy food of this quality in your Room with your dog. Once again, everything was absolutely delicious. If you’re looking for the best Accommodation to stay with your dog, I highly recommend giving this place a try.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

Our adults-only family stay was wonderful. With spacious beds, a Room featuring an open-air Onsen bath, and a location overlooking Matsuyama Castle, we ended up spending a lot of time relaxing in the Room. The amenities were excellent, including the in-room hair dryer (it was a ReFa), and every detail was thoughtfully arranged to eliminate the little stresses that can come with traveling. Both dinner and breakfast were delicious and generously portioned, and we truly felt the warm hospitality throughout our stay. As a souvenir, we bought the diffuser that scented the property; its fresh citrus fragrance still brings back memories of our lovely time here even after returning home. Thank you very much. This is an Accommodation I would highly recommend to anyone planning to visit Dogo Onsen.

I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

This Hotel was truly wonderful, with breathtaking views of Hayama and the warm hospitality of the entire staff. In particular, the Misaki-caught longtooth grouper served at dinner was perfectly cooked by the chef and genuinely moving—its plump, tender white flesh and rich fat that melted in my mouth were unforgettable. With outstanding cuisine and exceptional service, it became a very special stay. Thank you very much.

Thank you very much for the Shuttle Service from the airport. I’m not familiar with the area and can’t drive, so it was a huge help. The Room had a calm, relaxing atmosphere, and the large sofa made it easy to unwind while enjoying the view. The meals were beautifully presented on lovely tableware, and they were served in perfect timing to match our pace—thank you so much. As expected of Otsuka Pharmaceutical, the hospitality was truly outstanding. I personally love Oronamin C and Fibe-Mini, so I was delighted by the complimentary drinks in the refrigerator. The Otsuka Pharmaceutical toner and serum provided in the bath felt wonderful to use, and I’m considering purchasing them. This is a truly wonderful Accommodation that I would love to visit again.

The Room, the meals, and the staff—everything was simply wonderful. The open-air bath with free-flowing natural hot spring water was amazing. Dinner was delicious, and breakfast while looking out at the ocean from our Room was lovely. Since it’s all-inclusive, we were able to relax in our Room and take it easy while ordering room service. Above all, we were most impressed by the attentive service from the staff. We would definitely love to visit again.

This is a truly wonderful Hotel. The service, the Room, and the breakfast are all exceptionally attentive, and there are delightful surprises everywhere. The art pieces throughout the Hotel are also fascinating. It’s fun just to walk around and look at them, and it’s especially nice that whenever I spoke to the staff, they gave thoughtful, well-informed answers. Thank you very much.

Every time we visit, we’re truly impressed, and this time again we were able to enjoy a blissful stay. Thank you very much. The food was genuinely delicious, and we enjoyed it with deep gratitude. It looks like it’s going to get very hot from here on—please take good care of yourselves and keep up the great work.

We stayed here overnight while traveling back home. My child loves cars, so seeing engines and car bodies everywhere was exciting in itself, and we were able to spend a fulfilling, luxurious time. As I was traveling with my mother who has difficulty walking, we ordered room service and enjoyed our meal at a relaxed pace on the balcony, feeling the pleasant breeze while watching the circuit.

My friend and I stayed for one night and two days. That morning, we joined a river kayaking tour, and since there were no changing facilities near the river, I asked if it would be okay to arrive still wearing our wet wetsuits. They kindly agreed, which I truly appreciated. We were dropped off by the tour staff, and the moment we arrived, the breathtaking view of a beautiful infinity pool under a clear blue sky spread out before us—I couldn’t help but shout, “Wow, amazing!” We were shown to seats by the poolside, and even before checking in my friend said, “Wow… I should’ve brought my laptop. Next time we have to bring our laptops and stay longer for a workcation.” We were then shown to our Room. When I tried to open my suitcase, it wouldn’t open—an unexpected mishap—but after speaking with the butler right away they prepared an adorable tracksuit that could be worn over swimwear and arranged a rental car for us. Thanks to that, we were able to get it opened at a local gas station we had found in advance. For dinner, they prepared a handmade welcome plate inspired by the kayaking experience and the sea turtle nesting observation tour we had done—it was moving from the moment we sat down. Every dish was something new to us and absolutely delicious; in particular, I loved the peach sorbet served by the pastry chef. We got so caught up in eating and chatting that we stayed late, yet the chef still came out with a smile to see us off all the way until we boarded the golf cart back to our Room. The next morning we joined a kokedama (moss ball) workshop and enjoyed making one while learning all kinds of things about plants. I’ve forgotten the plant’s name now, but when I mentioned that I like tea, they also wrapped large leaves that can be enjoyed as tea together with my kokedama. We were probably the noisiest guests during our stay as just two people, yet everyone treated us with kindness until the very end—I’m nothing but grateful. Next time, I plan to bring my laptop and come back for a longer workcation stay.

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

I chose “Garrya Nijo Castle Kyoto by Banyan Tree” as my Accommodation when visiting the Gion Matsuri (Saki Matsuri). I live in Nishinomiya, so it’s close enough for a day trip, but since it was the Gion Festival, I decided to stay overnight. After considering several options, I finally chose Garrya, which I’d been curious about for some time. I checked in in the evening, and as soon as I passed through the entrance and reached the lobby, I was breathless at the beautiful green garden framed by the large windows. I was even more moved by how the trees were reflected on the large stone table—it felt almost like being in an art museum. The calm atmosphere instantly eased my fatigue, and I truly felt glad I had chosen this place. My Room was on the third floor—Room 305 (Nijo Castle View Twin). The reflection of greenery even appeared above the window, creating an unexpectedly spacious feel that really impressed me. The use of stone flooring also gave it a wonderfully solid, luxurious presence. The raised area featured black tatami mats—something we Japanese guests especially appreciate. From the furniture and cushions to the bedding, every detail felt carefully considered, and I was completely satisfied. For breakfast, I chose their “Wellbeing” concept option—it was genuinely delicious and deeply impressive. The staff were flawless as well. Although it may seem like a high-end property at first glance, there were many younger staff members too, and their warm hospitality made me want to chat with them naturally. You’re sure to have a wonderful stay here.

All the staff had wonderful smiles, the art-filled space was relaxing, and the food was excellent—our child was smiling the whole time. We thought it would be even better if children could stay together in a wider variety of Rooms. It became a great summer memory.