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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

We enjoyed the pool for over two hours, and it was a very satisfying stay for our children. The Room had a calm interior, and we were able to relax. The all-inclusive drinks and light snacks were delicious, and this has become one of our favorite Accommodations. We would love to come back again.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

I was worried about the heat, but the temperature dropped at just the right time, making for a very pleasant stay. There was no mention of it at check-in, but it seems our Room was upgraded, and I was truly impressed by how spacious and beautiful it was. The afternoon tea and breakfast were also excellent, and we were very satisfied. All of the staff were extremely kind, so we could stay comfortably. I definitely want to stay here again. Thank you for taking care of us for two days. Thank you very much.

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

The guest rooms, the Hotel facilities, and the dining—everything is wonderfully artistic. Before dinner, I joined an in-house art tour, which was fantastic; I really enjoyed learning about the Hotel’s history, the renovation process, and behind-the-scenes stories leading up to its opening. Dinner was outstanding—each dish by Chef Katayama was delicate, beautiful, and absolutely delicious. I also enjoyed the lounge both before and after dinner, with great drinks and snacks; the beef jerky was exceptional, and I thoroughly enjoyed the wine and beer as well. Breakfast was a delicious Japanese meal made with ingredients from Gunma. This is a Hotel I would definitely love to visit again if I have the chance.

I always stay here to enjoy an extraordinary and special time away from everyday life. The cocktail-time dishes, carefully prepared right in front of us by the dedicated Club Lounge chef, are of outstanding quality and impress me every time. Also, on the second day, the executive chef came around to greet guests, and I was honored to meet them. All of the lounge staff always provide warm, personal service with a smile. Even after checkout, they kindly saw me off until I got into my taxi. Once again, I was truly soothed by the delicious food and exceptional hospitality. I am deeply grateful to all of the staff. I look forward to seeing you again.

Every staff member was attentive, the Hotel was spotless and dust-free, the Room air felt fresh and clean, and it was a quiet, comfortable space you wouldn’t expect in the city—an outstanding Hotel. Breakfast was also excellent: eel rice bowl, chirashi sushi, miso soup, melon, and more such as tsukudani and Toraya sweet bean paste—everything was thoughtfully selected down to the smallest details, so I could relax and enjoy it little by little. I’d love to stay again.

Our three-generation family stayed for two nights, and everyone was thoroughly satisfied—not only with the magnificent views from the lobby and our Room, but also with the wonderful hospitality and delicious meals. The staff’s attentive, warm service and smiles were especially memorable, and we felt a gentle, clear, comfortable atmosphere throughout the Hotel. Shizuoka has many sightseeing spots, including history museums that children can enjoy and Shizuoka Municipal Nihondaira Zoo (this zoo has many thoughtful touches and is truly recommended), making it enjoyable for all ages. After check-out, we also went to Shimizu Port to enjoy dining and shopping. We visited several attractions including Toshogu Shrine, but there was so much to see that next time we would like to stay at this Hotel again and take more time to fully enjoy the places we visited on this trip as well. Thank you very much for a wonderful time.

Everything—the people, the Room, the views, the dining, and the overall concept—was perfect. From the moment we checked in, we were welcomed by the Hotel staff’s wonderful smiles and warm, guest-focused hospitality, and I knew this would be an exceptional stay. Throughout our visit, their attentiveness and thoughtful care were outstanding, allowing our whole family to spend each day with a smile. They spoke to our children at eye level and kept them entertained as well, which truly warmed our hearts. I love Halekulani Okinawa! When we come back to Okinawa, we will definitely stay at Halekulani again!

I stayed in a garden-side suite with a friend to celebrate my birthday. From check-in, the staff welcomed us warmly, and they had champagne and flowers prepared in the Room, which truly moved me. We also received handwritten birthday cards from many staff members, and I am deeply grateful for their heartfelt hospitality. We relaxed in the club lounge and spa, then took an evening stroll through the illuminated gardens on our way to “Unakiku.” With the enchanting garden views and delicious meal, we were able to enjoy a truly luxurious time. The next morning, we could admire the beautiful Tokyo Sea of Clouds enveloping the gardens from our Room—it was such a wonderful view that made us forget we were in the city. Thanks to all the staff, I was able to spend an unforgettable birthday. I would love to visit again in a different season.

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

On a whim, I made a same-day Reservation and stayed for one night. The Room was spacious, spotless, and wonderful. I also enjoyed the breakfast, including delicious local specialties. The staff were very courteous, and I had a truly comfortable stay. It was my first time in Hakata, and it became a precious memory. I was deeply impressed by the outstanding hospitality. Thank you very much.

A family trip with two families to celebrate my mother’s 77th birthday and my nephew’s birthday. The surprise cake at dinner made it a wonderful family memory. They also accommodated our food allergies, so we could enjoy the delicious meals with peace of mind. Thank you for the outstanding hospitality.

The lobby and front desk staff always greeted us and were very polite and kind. The complimentary drink service and amenities were excellent. Our Room was on the top floor, with views of Tokyo Skytree and Tokyo Tower in the distance from the window. This is a quiet Hotel where you can relax at ease. The smart TV was also great. Breakfast offered a wide variety, and the omelet was especially delicious. The parking staff were also helpful, making it easy to use the parking facilities. We will come again.

Although I live in Osaka, I stayed at Patina Osaka, which is very close to my home. Above all, the hospitality was outstanding in every aspect from check-in to check-out, and even though it was a short one-night stay, it was an extremely satisfying Hotel stay. The meals (in-room dining) and breakfast were both delicious—I was impressed the entire time. The turndown service was also meticulous, with everything kept spotless; the service was truly attentive, making it the most comfortable Hotel I have ever stayed at. It is also very pet-first, so my family and I could relax with complete peace of mind. I will definitely be back again. My heartfelt thanks to all the hoteliers at Patina Osaka. Thank you so much!

This was a wonderful Hotel with great taste felt in every detail, and it made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe the fatigue of traveling. For breakfast, we had the Gymnasium Breakfast, and every item was a special menu that felt gentle on the body. The freshly pressed apple juice was also unbelievably delicious. We also enjoyed lunch at the Italian restaurant, and thanks to the staff’s warm kindness, my daughter and I had a truly pleasant time together. I would definitely recommend lunch at the Italian restaurant as well. I bought chocolates as souvenirs, and even after returning home, I continued to savor the wonderful memories of our time at Bulgari Hotel. I would love to stay again.