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The welcome service offered plum wine, black vinegar, juice, sweets, and ice cream. We arrived early and were able to relax until dinner even after taking a bath. We stayed in a Room with an open-air bath, and with free-flowing natural hot spring water, we could enjoy the Onsen anytime. The Room was excellent. The food was buffet-style, featuring local vegetables and specialties, along with many delicious dishes made with health in mind. I don’t often get the chance to visit Akita, but this is an Accommodation I would definitely like to return to. Thank you very much.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

As mentioned in the reviews, the staff at the accommodation were very considerate, and the accommodation itself, with its 100-year history, provided a relaxing and leisurely experience. Meals were served in the room with a variety of dishes, all of which were delicious. My husband and I thoroughly enjoyed them. However, the "Sennin Bath" being mixed-gender made it uncomfortable for women to enter. As noted in reviews, there seemed to be men lingering near the entrance, which was disappointing. On the other hand, we appreciated being able to reserve a private bath that was spacious and enjoyable.

On a midsummer night, I arrived exhausted from the heat and work. As soon as I stepped into the new, refined entrance, it was cool, pleasantly scented, and calming—I felt relieved. After check-in, a staff member explained the Facility and amenities. Their gentle service was perfect for guests who just want to sleep peacefully. There were several types of bath salts available, and the basic skincare set was Sekkisei. When I entered the Room, I had a clear view from the window of the well-kept lawn in front of the station and passing trains. Watching the nighttime station area from a clean, cool Room gradually made me sleepy. I was also happy to find Chill Out and chocolate in the refrigerator. The shower head was ReFa, and the hair dryer was Dyson. I slept comfortably. This is a new, clean, modern Hotel where you can rest well in an urban setting. The staff were calm, gentle, and wonderful throughout my stay. I will definitely stay again.

Since my femur fracture, we’ve been staying in a Room with an open-air bath, and we’re completely satisfied with the meals, the Room, and the bath. The staff are wonderful as well, so we keep coming back. It’s a bit far away, but it’s our couple’s motto: “For birthdays, we come here.”

Thank you, as always, for a wonderful stay experience. With this visit, I have successfully completed my 8th stay, and have now completed two full rounds of all four venues included in the “Gastronomy Plan.” Compared to when I first stayed, the staff’s service feels even more composed, and I truly sense that an excellent environment has been established. The quality of the club lounge has also improved significantly, making my stay even more comfortable. I am scheduled to stay again next month and am very much looking forward to it. It is wonderful to see the General Manager and all staff members growing day by day as you aim to become one of Japan’s top Hotels. This is a Hotel I hope will continue striving for even greater heights. Reviewer FACT: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 720+ stars. Elite member across all three major airline alliances.

We stayed in the largest Room with five people! It was comfortable, with private spaces as well. We were impressed to find three toilets and a sauna. The stylish space, well-stocked amenities, and spotless cleanliness throughout made our stay very comfortable. Thank you to all the staff for your help. We would love to stay again.

We stayed here with our family again after a long time, and we felt the service had improved even more. All the staff were very courteous, and we were truly happy that they remembered our previous stay. The meals were excellent—not only dinner, but especially breakfast, which offered an impressive variety and was delicious. We were also surprised to see the owner personally serving guests at breakfast. This is an Accommodation we would love to visit again. Highly recommended!!

The staff’s hospitality was outstanding. The Room was clean, and the bath was very relaxing. There were plenty of drinks and snacks provided, which was a nice touch. Breakfast was also delicious, especially the rice-based dishes.

A well-balanced breakfast gave me the energy to head to work, and the large bath helped me unwind after a long day. Despite the clean Room and convenient location, the price is reasonable. There are no excessive amenities, but all necessary services are well provided, making my business trip comfortable. They also handled taxi arrangements with great care, and I felt it was a Hotel where I could stay with peace of mind. I was also satisfied with the user-friendly in-Room features such as a TV that shows how crowded the dining area and large public bath are, as well as an air purifier.

This was my second stay, following last year. The lobby, Room, and large public bath are clean, spacious, and comfortable. The large public bath is excellent. The Onsen leaves your skin feeling smooth, and I especially liked the open-air bath with a very hot option. Breakfast featured many Chichibu specialties and was healthy, so I could eat plenty without feeling heavy—while still offering hearty options for those who want a more filling meal. I’d love to stay here again when I visit Chichibu.

Thank you as always for your hospitality. I was able to enjoy another comfortable stay. Although the temperature was high, the cold towel service was excellent. I look forward to staying with you again.

Unfortunately, it was raining, but towels were provided in front of the front desk, and I was impressed by how thoughtful that was. The hotel is close to the station, and the bath was great. After bathing, I enjoyed some ice cream while taking in the beautiful view. The late-night soba was excellent, and breakfast was also very delicious. I would love to stay again if I have the chance. Thank you for your hospitality.

It’s within walking distance of the Bikan Historical Quarter, and the location is great. Since it’s a Business Hotel, the entrance made me think, “Is this really it?” The Room is old, but the bed is spacious, the bath was excellent, and breakfast was a Japanese set meal. The staff were kind, the food was delicious, and I left feeling very full. Overall satisfaction for the price was very high.

It had switched to the early-summer menu. Even when I’m worn out from work and forget the sense of the season, staying at Sunset Susami always lets me head home feeling a little more refreshed. The creative dishes made with fresh, seasonal local ingredients are wonderful, and the Onsen—with different temperatures depending on where you bathe—is always excellent. The building is always kept spotless whenever I visit, and even when staff change over, they carefully clean tables after meals. One of this Accommodation’s charms is how strongly you can feel the staff’s sincerity. The special dessert introduced this time—the Inazumi Roll made by a front desk staff member—was truly delicious. The sponge was moist, and it paired perfectly with coffee. (As expected from a former Dojima Roll pastry chef—it really is on another level.) That’s given me yet another reason to stay at Sunset Susami. I love that I can always relax here (lol).

The complimentary treats like popcorn and shaved ice were especially great, and we also enjoyed fun extras such as the bubble bath. Since children stay free, it’s an excellent choice for families with kids. If I have a chance to visit Osaka again, I’d love to stay here. I highly recommend giving it a try.

Despite being in the city center, the top floor features an open-air natural Onsen bath with panoramic views over Mutsu Bay. After staying here, I can’t go back to other Business Hotels. The Room was spotless, the TV was large, and having a door between the entrance area and the bedroom made it easy to relax and sleep well. Breakfast was packed with Aomori specialties. I was very satisfied.

I finally had the chance to stay here, something I had been hoping to do for a long time. The Hotel is neither too large nor too small, and both the property and the Room felt calm and exceptionally comfortable. Of all the Hotels I have stayed at through IKYU, this is probably the best. The Room was spacious, and everything was perfect—the furnishings, amenities, bed comfort, towel quality—truly everything. I also appreciated having a small sink. It was also rare for a Hotel in this class to have a coin laundry in the basement, which I was very grateful for. If I had to be picky, I would have liked a few more items with the Western breakfast. The Japanese breakfast was excellent in both taste and variety. I will definitely return again soon. It has given me one more reason to look forward to visiting Tokyo.

The front desk staff were wonderful! Even though we checked in after midnight, they kindly accommodated us. We stayed here the night before heading to Kusatsu Onsen. This time, our family used the Special Room. As soon as we entered the Room, it was incredibly spacious!!! The bathroom in particular was huge and amazing!! There were plenty of amenities, which was really helpful—and when we opened the refrigerator, there were complimentary drinks!! There were also cup udon noodles on the table for each of us!! The service was excellent and we were very satisfied! For this price, the Room size and service are more than enough. A truly satisfying Hotel!! We would love to stay again.

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs. We would definitely like to stay again.