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My first time at Zao Onsen. I love sulfur springs, and I thoroughly enjoyed both the indoor bath and the open-air bath. It was lightly raining, but they had a hat-like cover (like what Jizo statues wear) available so my head wouldn’t get wet. Thanks to that, I was able to relax in the open-air bath as well.\nThe meals were also excellent—Yamagata beef and all the other dishes were delicious. The rice was Tsuyahime, making for a high-quality dinner with local ingredients.\nThanks to the staff’s warm smiles and attentive service, I had a wonderful time.

From the Accommodation’s architecture to the bath and cuisine, every detail reflected excellent taste, allowing us to enjoy an elegant and special time of relaxation surrounded by art. As there seem to be various Room types available, we would love to return and stay in a different Room next time. Thank you very much.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

I requested allergy accommodations, and I am truly grateful for the kind and attentive support you provided. Also, the way you interacted with our child was incredibly respectful—treating them as an individual. You gently answered all their questions while expanding on the conversation, and it seems they not only made new discoveries but also genuinely enjoyed connecting with people. After waving goodbye until you were out of sight, they even burst into tears. This is an Accommodation I can wholeheartedly recommend to families with children!! The curry you served our child at dinner was delicious!

We stayed with our 3-year-old and our 2-month-old baby. We chose this Accommodation because the Room has a private open-air bath, and in-room dining—now quite rare—meant we could relax even with small children. About two days before our stay, we received a confirmation call and were grateful for the details about the Shuttle Service pickup location. When we told them our children’s ages, they kindly said, “We’ll make sure your Room is thoroughly cleaned.” The Facility felt a bit dated, but the Room was very clean. Everyone at the Ryokan wore hakama, which looked wonderful. Since we arrived with children, they guided us to our Room first, and being able to complete check-in in the Room was also a big plus. We were welcomed with matcha tea and warabi mochi, which helped us unwind after traveling. With only eight guest Rooms, it was very quiet throughout our stay—comfortable like having a private villa. They had already laid out futons so our child could lie down anytime, and they spoke warmly to our older child by name—thoughtful service that really stood out. Every in-room dining dish was delicious, especially the fish dishes. The private open-air bath attached to the guest Room had a lovely hinoki aroma. It rained on arrival day, but the next morning we enjoyed a bath while looking out at the sea. There is also a reservable open-air bath on the rooftop; after putting the kids to sleep, my spouse and I took turns using it. We even enjoyed stargazing at night—such a special memory. Thanks to all of their thoughtful care, this became an unforgettable family trip. We would love to stay again when we visit Izu. Thank you very much!

We had seen a Review saying the pool temperature was low, and since it was a chilly day we were worried, but it was comfortably warm. The first-floor flooring is also not slippery, so I think it’s dog-friendly. If possible, it would have been even better if the second-floor flooring were made of similarly non-slip materials. The quality of the free-flowing Onsen water was great as well, and it was a wonderful Accommodation that makes not only dogs but also people want to come back.

It was an outstanding Hotel in every way! For lunch, I had ramen at the Hotel, and it was delicious with three slices of tender seared chashu pork. The Onsen and sauna were also excellent! Every meal was delicious, and even the bread was unbelievably good!

All of the meals were delicious. The Room had a wonderful view of the mountains and nature, which was very refreshing. All of the staff were kind and welcoming. The Room was thoroughly cleaned and very comfortable. The Onsen was great, but the changing area was hot because the air conditioning wasn’t working well. To get to the large public bath you need to go down a few stairs, so it would be nice if an elevator could take you right to the entrance. The welcome-drink coffee in the lobby was very tasty, but I would be even happier if it were free. The honey apple vinegar in front of the restaurant was freely available and very delicious. The ropeway is right in front of the Hotel, and there is also a Lawson convenience store and souvenir shops nearby, which made it very convenient. The hot spring water was excellent and offered great value for money—overall, it was a truly wonderful Hotel. Thank you very much!

It was my first time staying in Zao Onsen. The meals and the Onsen were excellent. In particular, I really enjoyed relaxing on my own in the private family bath; with its high metasilicic acid content, it left my skin smooth and felt wonderful. The food suited my taste and was delicious. I’ll be back again, perhaps in autumn.

I often used Zao Onsen for day-use bathing. This was my first stay, as the value was excellent even during the Obon holiday period, and we could also enjoy visiting the baths at affiliated Hotels. The meals were delicious, and the Onsen water quality was outstanding. It was quiet and relaxing, so we had a wonderful time. I had long wanted to do a bath tour, and thanks to the staff kindly explaining how to get around, we were able to visit five locations. However, there is no Shuttle Service for the bath tour—you need to go on foot or by private car. We went on foot, but there are many slopes, stairs, and narrow roads, so you need to be careful—and you’ll need some stamina as well! I also felt that walking would be difficult in winter or when there is snow on the ground. After trying various baths, this one ended up being the best. I’d like to do another bath tour including Facilities we couldn’t visit this time, so I hope to return in a different season.

This was my first stay, and both the view and the meals were excellent. The large public bath was a bit too hot for me, but I really enjoyed the massage chair. The Room was wonderful, so I made a Reservation for my next stay because I want to stay in the same Room again. I’m looking forward to it, and I hope to visit again soon.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

The Room was spacious, and dinner was delicious—we were very satisfied. We were warmly welcomed at the entrance and guided for parking, which made it feel like we were staying at a Ryokan. At this time of year in Zao Onsen, there are few places where you can have dinner, so choosing a plan with dinner included was the right decision. The Yamagata beef shabu-shabu was excellent.

We stayed as a couple. The open-air bath was outstanding—easily the best among all the Onsen Accommodations we’ve stayed at. The water quality was excellent, and we were able to fully enjoy Manza Onsen’s signature milky, cloudy waters to our heart’s content. It was our first time trying a mixed-gender open-air bath, but we decided to go in together “since we were here and wanted to make a memory.” We were a little nervous at first, but it turned into a truly fun experience and an unforgettable memory for us as a couple. When I asked a staff member who was cleaning the washing area by the open-air bath, they responded very politely, and I really appreciated the kind service. The meals were more than satisfying, and the Room was spacious and comfortable—there wasn’t anything to complain about. Before staying, I thought, “At this price point, it’ll probably be about what you’d expect,” but after actually staying here, it far exceeded our expectations. It honestly felt like twice the value for money—we’re extremely satisfied. Next time, we’d love to visit in another season and enjoy these wonderful hot springs again.

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.

I’ve visited Hakone several times on day trips, but this time we took a three-day, two-night summer getaway before my wife’s birthday. We used a hometown tax donation coupon and enjoyed a Multiple Night Stay at Haori. It was a wonderful Accommodation that lived up to its reputation. We also received an unexpected Room upgrade, and were able to relax in a spacious Room and spend a truly restful time. It became a memorable trip—thank you very much. The morning footbath terrace felt exceptionally refreshing.

This was my first visit. Perhaps due to the season, there were no guests with children, and the Accommodation was very quiet. When I stayed at other Kyukamura properties in the past, most guests were families, so I was used to a lively atmosphere; it made me wonder whether it is usually this quiet here. The calmness was truly pleasant. The staff’s hospitality was excellent, which also made my stay very comfortable. The meals were delicious, and I enjoyed them at a relaxed pace. I would also like to thank the staff member who kindly joined me on short notice and enthusiastically helped with my search for shimaenaga (long-tailed tits). I’m happy to have found another Accommodation I’d like to visit again. Thank you for a wonderful time.

The rooms were very well cleaned, and the meals were made with great care for the ingredients, so we felt at ease. This is a Hotel we want to visit again and again. The staff were friendly and kind, and we were able to truly relax. Thank you very much.

It was a wonderful, very comfortable Accommodation. The Room layout and atmosphere were excellent, and simply gazing at the forest view from the window was soothing—I lost track of time. The in-room Onsen was easy to use, and the water temperature was perfect whenever I bathed. The staff who assisted us were also wonderful. The meals were delicious, and the portions were just right. I would love to stay again in a different season.

I booked a same-day stay with No Meals Included because I mainly wanted to soak in Zao’s powerful Onsen rather than focus on meals. The system was a bit confusing at first, but it seems like a good setup for guests looking for a therapeutic Onsen stay or those who prefer minimal contact, and I could see the effort to reduce costs. The Room air conditioner is basic, but it worked well enough and I was satisfied. I was also surprised to see some guests cooking for themselves in the kitchen. One thing I noticed is that the in-room slippers are used when going outside the Room; sandals would be preferable for that purpose. I would like to stay here again when I visit Zao.