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My first visit to Hakone in decades. I stayed at Matsuzakaya Honten, an Accommodation filled with elegance and tradition. From the warm welcome at the entrance to the farewell, everything was impeccable. The staff were wonderful—always smiling and greeting us. In particular, I was amazed at how fluent the international staff were in Japanese; it felt completely natural. All-you-can-drink alcohol and soft drinks were included, and both dinner and breakfast were delicious. Especially memorable was the grilled dried horse mackerel at breakfast—it was wonderfully rich and flavorful. Even in these times when costs are rising, I could really feel the Accommodation’s efforts. Thank you very much. P.S. Thank you as well to the staff member who guided me to my Room and served the meals (I’m sorry I can’t recall your name). Please do not send direct mail or letters to my home address.

This was my first stay in Yufuin, and I chose this Accommodation. The staff’s hospitality was very pleasant, and both dinner and breakfast were a delight—each dish was not only delicious but also beautifully presented, making it a truly blissful time. The Onsen was wonderful as well; after bathing, my skin felt silky smooth. Another Accommodation I’d love to visit again has been added to my list.

The comfort of falling asleep while gazing at the stars. The bed sheets also felt like towels and were very pleasant. Since it’s in the mountains, I wasn’t expecting much from the meals, but everything was delicious. All of the male staff who served us were friendly, and their smiles were wonderful. It’s an Accommodation I’d love to visit again in a different season.

It was a wonderful Accommodation, just as rumored. The Onsen on the first floor was especially impressive. The staff were very courteous, and since we arrived 30 minutes before our scheduled meal, they kindly adjusted the dining time for us. When making the Reservation, I had ordered a birthday cake, and they also prepared a birthday melody on a music box, a small flower basket, and even celebratory bite-sized sekihan and sweets—it was truly touching.

After five years, we finally had the chance to stay at Otogi no Yado Komeya. Over the past five years, we made several Reservations but had to Cancel the Reservation due to circumstances. This time, determined to make it happen, we went on a summer Onsen trip. The Room, hospitality, and cuisine were all outstanding. The free-flowing Onsen in particular felt like a high-quality lotion. We left feeling refreshed in both body and mind. This is our number-one Accommodation that we would love to visit again. Thank you for taking such great care of us.

Following stays at Fufu Nikko, Atami, Hakone, and Jogashima, we were also able to stay in Ginza. There is nothing but complete satisfaction with everything—the Room, the bath, and the meals. Although we have stayed at Fufu many times, we felt thoughtfulness and warmth everywhere, and it was one moving moment after another. Being able to enjoy a drink while soaking in the footbath and taking in the city views truly felt like Ginza. My mother is currently undergoing treatment, but staying at Fufu also helps boost her immunity. We can only be grateful that we were able to spend such a happy time together as parent and child. I would like to express my sincere thanks to the General Manager and all of the staff who assisted us. We will visit again later this year. We look forward to seeing you all again.

Thank you very much for your warm hospitality. Thanks to the proprietress’s thoughtful care, we were able to forget our daily routine and enjoy a wonderfully relaxing time. Both the cuisine and the Onsen were excellent, and we felt refreshed in both body and mind. Above all, your heartfelt hospitality left a lasting impression on us. My wife also gained renewed strength to focus on her medical treatment. We would love to visit again in a different season. Wishing you all good health and continued prosperity for the Ryokan. Thank you again for everything.

I was satisfied with everything—the Onsen, the service, and the meals. Soaking in the Onsen while looking out over the Tamagawa River, I was able to enjoy a truly elegant and relaxing time. The only potential issue is that parts of the road to the Hotel are unpaved, so if you’re not confident driving, I recommend using the Hotel’s Shuttle Service. If there is no snowfall or rain, driving is not a problem at all.

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

This is the most satisfying Ryokan I have ever stayed at. The hospitality was beyond anything I could have imagined. The owner, the proprietress, and all the staff were wonderful people, and their warmth truly touched my heart. The meals, centered on seafood, featured outstanding ingredients and careful preparation—I was completely satisfied. What deserves special mention is the owner’s 100% buckwheat handmade soba: its aroma and smoothness were exceptional. I live in a prefecture known as a soba mecca, but I have never had soba better than this. Even the breakfast vegetables were all pesticide-free and homegrown, made with real care. The Onsen water was a reddish cloudy spring that felt gentle on the skin and relieved my fatigue. The building has a dignified presence with a sense of history. In every way it was outstanding—an Accommodation that makes you want to return again soon.

The three of us—my 86-year-old father, my brother, and I—stayed here. When I mentioned during the Reservation that my father is elderly, they kindly upgraded us on the day to a Room with a private indoor Onsen bath fed directly from the source. My father was delighted and said he could truly relax and enjoy the Onsen. Everyone at the Ryokan, starting with the proprietress, was very kind. Their service was warm yet respectfully unobtrusive, which we really appreciated. Our Room was a traditional-style Japanese-Western suite inspired by an old farmhouse; it was spacious and luxurious, and we couldn’t help but admire the impressive beams. We were shown to a private dining room for our meal, which we had been looking forward to. The dishes were served at our pace, allowing us to savor delicious food and drinks in complete comfort. It was a wonderful Accommodation that made us want to return again after quite some time away. Thank you so much to the proprietress and all staff for your exceptional hospitality!

We stayed for a Multiple Night Stay in July in a Room with a jacuzzi. Thank you for taking such great care of us. The front desk and dining staff were extremely kind, and as a truly pet-first Accommodation, we could feel thoughtful touches that set it apart from other places. It’s hard to find this price with breakfast included anywhere else. The star-filled sky was amazing—we were even moved to see satellites with the naked eye. We would definitely like to return again next year.

Staying at the dreamlike Accommodation “Bansuirou Fukuzumi”—and on top of that, being able to make a Reservation for “Room 15”—felt unreal. I honestly thought, “No way… really?” After waiting for months, the day finally arrived, and from the moment I stepped into the front desk area, everything was already overflowing with charm. Mr. H, the manager who guided us to our Room, was incredibly kind and also took great care in showing us around the building. I’m truly grateful to have heard such in-depth stories as well—it made me realize that maintaining an Important Cultural Property involves far more effort than I had imagined. The famous ceiling painting was breathtaking too. Everything was simply stunning; outside, the evening cicadas were singing and made the atmosphere even more special. After fully enjoying Room 15, we headed to the bath—what I’d been looking forward to most: the Onsen. The indoor tiles were so cute, and the Onsen left my skin feeling relaxed and silky-smooth—absolutely wonderful. Every dish was carefully prepared and delicious as well. Thank you so much for accommodating my allergies—I truly appreciate it. Our attendant was also very friendly and lovely. And thank you for providing Shuttle Service too. Being able to stay at “Bansuirou Fukuzumi,” and having encountered this place at all, has become a lifelong memory—I feel so happy to have had such a precious experience. Even if Room 15 becomes a café someday, I’ll be cheering you on. I would love to visit again. The truly precious Important Cultural Property: Bansuirou Fukuzumi

I stayed with my elderly mother. After letting them know in advance, they prepared a Room close to the bath and even provided a legless chair, which we truly appreciated. Both dinner and breakfast offered a wide variety of dishes, and each one was delicious—we were very satisfied. My mother was especially happy to enjoy many different dishes little by little. The bath was a milky, cloudy hot spring, with the temperature just right, and it felt wonderful no matter how many times we went in. We were able to relax and spend quality time together as parent and child while warming up slowly. Most Accommodations provide only one small towel, but here there was an extra small towel in addition to the amenity set (with towels), which I found very convenient. The experienced staff had a calm, reassuring “true hotel professional” manner, and their explanations about the facilities were very thorough. The international staff also made a great effort to explain things in Japanese, and their friendly smiles left a strong impression. I think this is an Accommodation with warm hospitality that is also considerate for families traveling with elderly relatives. I would love to visit again with my mother.

My partner and I stayed for one night and two days. Surrounded by rich nature and wonderful hospitality, it was a truly healing trip for both body and mind. What impressed us first was the beautiful view of the Kouchi River from our Room. Opening the window, we could hear the soothing sound of the flowing water, and just watching it made our everyday fatigue melt away. The water was so clear and pristine that we even ended up playing in the river like kids again. The Onsen we had been looking forward to had excellent water quality that left our skin silky smooth after bathing. With three private baths available, we were able to relax to our heart’s content in a private space without worrying about others. Dinner in the evening was also incredibly luxurious and delicious—an absolute blissful time. Being soothed by the sounds of nature, soaking in a renowned hot spring, and enjoying great food—this is a wonderful Accommodation I will definitely visit again to Clear my mind regularly.

In mid-May, the three of us—my mother in her late 80s and my husband and I—stayed here. Throughout our stay, the staff, including the proprietress, showed thoughtful care for my elderly mother, and we are truly grateful. The cuisine made the most of fresh seafood from Ise Bay, Matsusaka beef, and seasonal vegetables from Mie Prefecture. Each dish was carefully crafted and delicious; even my mother, who usually eats little, enjoyed her meals. The bath overlooking the beautifully maintained Japanese garden featured a gentle Onsen that felt kind to the skin, and we were able to relax and enjoy it many times during our stay. We stayed in “Tochi,” and were able to spend a comfortable time at ease in a Room richly finished with wood and on an open veranda. The Japanese garden was stunning; there were many hydrangea buds during our visit, and imagining how beautiful they would be in bloom made it all the more disappointing to leave without seeing them—but it was still an outstanding trip.

A long-held wish finally came true, and I stayed for 2 nights and 3 days this time. Unfortunately the weather wasn’t great, but since my goal was to relax at the Hotel rather than go sightseeing, I was able to take it easy and unwind. The restaurant and Onsen were on the same floor as my Room, which made them very convenient to use. The meals were excellent—the portions and course balance were just right, and everything tasted wonderful. The Onsen was truly soothing, with the scent of trees and flowers in the air. The Room was simple and spotless, perfect for relaxing, and the library had a great selection of books plus complimentary drinks—an ideal place to unwind. Everything felt perfectly balanced with nothing lacking or excessive, all staff were pleasant, and I’d love to return next year as well. This is an outstanding Hotel where I’d like to stay longer if I can get time off!

Tamagawa Onsen is famous for its highly acidic hot springs. The Facility includes an Onsen area with baths at concentrations ranging from 50% to 100%. Instructions are provided in the Room, so we recommend reading them before you go. It was very relaxing, and my wife felt her skin became smoother. We would love to return.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.