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I chose this Accommodation for my boyfriend’s birthday trip. It was my first stay here, and it far exceeded my expectations. Above all, the staff’s service was truly outstanding, and I was moved by every thoughtful gesture. The property has the charming presence of a grand traditional Japanese house, and the garden is beautifully maintained. We enjoyed a luxurious time dining at a relaxed pace while looking out over the garden. The basashi (horse sashimi) in particular was the best I’ve ever had—absolutely unforgettable. The Room was spacious and spotless, very comfortable, and the view from the window was wonderful. The building also has delightful surprises and playful touches that even first-time guests can enjoy, which kept me excited throughout our stay. They also offer an excellent selection of sake, so I especially recommend this Accommodation to sake lovers. It was one of the most memorable places I’ve ever stayed—completely satisfying in every way. I will definitely return.

I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

I visited “PGM Okinawa Resort,” which just had its grand opening in July 2026! It has a refined, high-end atmosphere that Halekulani lovers will adore—the sophisticated design and overall vibe feel very similar. Since it has only just opened, there were still few guests and nothing felt crowded anywhere, so it was a lucky stay for me and I was truly satisfied. The Facility and service were genuinely outstanding, so I’m posting this Review to show my support! Room & Amenities The amenities are all L’OCCITANE, and the lovely scent is incredibly soothing. I also appreciated that the in-Room drinks were complimentary. Dining (Breakfast) A huge variety, including Japanese, Western, and Okinawan dishes—absolutely satisfying! As it’s newly opened, we were smoothly seated with no waiting time no matter when we went. *For a Multiple Night Stay, breakfast is held at the same venue on the second day as well, so it would be even better if guests could choose between venues. Service & Hospitality The staff’s service was truly excellent and full of hospitality. They took tons of photos for us—almost to an impressive extent—so we came home with lots of great memories (lol). Outdoor & Indoor Pools Outdoor pool: Located next to the golf course, offering lush greenery and an open feel that’s different from a seaside pool—fantastic! You can also use the covered poolside gazebo for free. Indoor pool: Spacious, with three kids’ slides—great for families. Sauna Options: Three types—a sauna with löyly (steam), an aroma sauna, and a cooling Snow sauna. Snow sauna: It was my first time experiencing snow falling from the ceiling in a sauna—I was amazed! It felt incredible on my heated body. One thing to note Because everything is such high quality overall, the only disappointment was that there isn’t a large public bath where you can soak up to your shoulders. Overall, this resort exceeded expectations in hospitality, Facility quality/specs, and comfort. I wholeheartedly recommend it to anyone who loves refined spaces like Halekulani or wants to enjoy Okinawa in true luxury!

Thank you, as always, for a wonderful stay experience. With this visit, I have successfully completed my 8th stay, and have now completed two full rounds of all four venues included in the “Gastronomy Plan.” Compared to when I first stayed, the staff’s service feels even more composed, and I truly sense that an excellent environment has been established. The quality of the club lounge has also improved significantly, making my stay even more comfortable. I am scheduled to stay again next month and am very much looking forward to it. It is wonderful to see the General Manager and all staff members growing day by day as you aim to become one of Japan’s top Hotels. This is a Hotel I hope will continue striving for even greater heights. Reviewer FACT: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 720+ stars. Elite member across all three major airline alliances.

After watching a TV program featuring purple sea urchin, we visited looking forward to the dining experience. The cuisine, making the most of Amakusa’s abundant natural bounty, was far beyond our expectations—truly outstanding. We also appreciated the thoughtful explanations about the ingredients and stories about the producers, and enjoyed a wonderful time with the paired drinks. Dinner enjoyed while watching the beautiful sunset is a special memory we will never forget. A stylish and comfortable Room, an Onsen with ocean views, and breathtaking scenery right before our eyes—everything was exceptional and deeply relaxing. Most memorable of all was the warm hospitality of your staff, who clearly love Amakusa. Their desire to share Amakusa’s charm and ensure every guest truly enjoys their stay came through in every detail, and thanks to their attentive care we felt comfortable throughout. It became an unforgettable stay for us. Thank you from the bottom of our hearts.

We enjoyed the pool for over two hours, and it was a very satisfying stay for our children. The Room had a calm interior, and we were able to relax. The all-inclusive drinks and light snacks were delicious, and this has become one of our favorite Accommodations. We would love to come back again.

This was my first stay, and just as everyone says, it was a truly wonderful Accommodation. The food was delicious, the Onsen water was silky-smooth, the staff were great, everything in the fridge was free, and the price was reasonable. The view was beautiful and very relaxing. Also, since I love drinks, I was thrilled by the wide selection of rice shochu... Thank you very much! I’ll definitely visit again.

This Hotel was the very purpose of our trip to Kagawa Prefecture. We didn’t do any sightseeing at all, but from the bottom of my heart I’m so glad we came. Throughout the entire Facility, we could feel the owners’ attention to detail and refined sense of beauty in every corner, and at the same time we were truly grateful for their warm hospitality toward guests. Vintage and modern, Japan and Europe—things that are completely different were seamlessly combined through their sensibility. The interior design, the cuisine, and even its presentation were all wonderful and deeply inspiring. The old sofa in our Room had real character, was very comfortable to sit on, and matched perfectly with the modern furniture. Over time, the linen has developed such a beautiful color! I could really understand why the owner is so particular about that sofa. Also, since I’ve been considering buying the chair at the writing desk myself, I was happy to be able to try how it feels to sit in it. Everything they have selected was fascinating and exciting. Above all, their personalities are wonderful—we definitely want to come back again. (A stylish husband and an adorable wife!!) We’d love to stay in other Rooms as well, and see the garden in a different season too. For us, this was a truly meaningful encounter that brought new insights. With heartfelt thanks—thank you for such a delightful time. We’ll visit again. Please take care!

I visited Hiiragiya again. I had made a Reservation for a Room with a bath and toilet, but I was first shown to a Room without them. It was still very comfortable, but when I asked to Check Reservation, I was told there had been a mistake, and you kindly arranged for me to stay in the Room associated with author Yasunari Kawabata. Thank you for your thoughtful care. Once again, I enjoyed Kyoto’s summer flavors—chilled edamame soup topped with sea urchin, pike conger sashimi, grilled tilefish with crispy scales, jellied soft-shelled turtle broth, Kamo eggplant with sesame sauce, and more—then fully enjoyed Yoiyama and fell asleep thinking of Mr. Kawabata before continuing on to the Gion Festival. Kyoto is changing little by little, but this is the beauty of Japan—and the spirit of Japanese hospitality—that I hope will be passed on to future generations.

We stayed in Yokohama on the first day, visited Yokosuka on the second day, and decided to stay overnight on the Miura Peninsula. The Accommodation is a renovated historic building, and it beautifully preserves the original design from that time inside—it was truly atmospheric and moving. Our child was also surprised at how spacious and clean it was. Miura may not have the flashy feel of other tourist spots, but we were impressed by how many buildings have a nostalgic, old-fashioned charm. In the evening we went to a nearby seafood restaurant, and it was outstanding. I also highly recommend taking the Nijiiro Sakana-go boat tour. The staff at the Accommodation were very kind as well. Thank you very much.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

It was a wonderful stay. I hope to visit again someday. If I could make one request, I would have preferred the bedside water to be a Japanese brand as well.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

I have stayed here many times. The meals are served buffet-style to order, with each dish carefully and beautifully presented, and everything tastes amazing. The menu changes with the seasons, and it’s so delicious that I always end up eating too much. On my dog’s birthday, the staff also offered their congratulations. Everyone speaks kindly to the dogs, and my dogs truly enjoy it. The spa treatments, Onsen, food, and staff—everything is soothing, and the hospitality is always outstanding no matter when we visit.

Our adults-only family stay was wonderful. With spacious beds, a Room featuring an open-air Onsen bath, and a location overlooking Matsuyama Castle, we ended up spending a lot of time relaxing in the Room. The amenities were excellent, including the in-room hair dryer (it was a ReFa), and every detail was thoughtfully arranged to eliminate the little stresses that can come with traveling. Both dinner and breakfast were delicious and generously portioned, and we truly felt the warm hospitality throughout our stay. As a souvenir, we bought the diffuser that scented the property; its fresh citrus fragrance still brings back memories of our lovely time here even after returning home. Thank you very much. This is an Accommodation I would highly recommend to anyone planning to visit Dogo Onsen.

I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

Every time we visit, we’re truly impressed, and this time again we were able to enjoy a blissful stay. Thank you very much. The food was genuinely delicious, and we enjoyed it with deep gratitude. It looks like it’s going to get very hot from here on—please take good care of yourselves and keep up the great work.

Thank you very much for the Shuttle Service from the airport. I’m not familiar with the area and can’t drive, so it was a huge help. The Room had a calm, relaxing atmosphere, and the large sofa made it easy to unwind while enjoying the view. The meals were beautifully presented on lovely tableware, and they were served in perfect timing to match our pace—thank you so much. As expected of Otsuka Pharmaceutical, the hospitality was truly outstanding. I personally love Oronamin C and Fibe-Mini, so I was delighted by the complimentary drinks in the refrigerator. The Otsuka Pharmaceutical toner and serum provided in the bath felt wonderful to use, and I’m considering purchasing them. This is a truly wonderful Accommodation that I would love to visit again.