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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

I visited Hiiragiya again. I had made a Reservation for a Room with a bath and toilet, but I was first shown to a Room without them. It was still very comfortable, but when I asked to Check Reservation, I was told there had been a mistake, and you kindly arranged for me to stay in the Room associated with author Yasunari Kawabata. Thank you for your thoughtful care. Once again, I enjoyed Kyoto’s summer flavors—chilled edamame soup topped with sea urchin, pike conger sashimi, grilled tilefish with crispy scales, jellied soft-shelled turtle broth, Kamo eggplant with sesame sauce, and more—then fully enjoyed Yoiyama and fell asleep thinking of Mr. Kawabata before continuing on to the Gion Festival. Kyoto is changing little by little, but this is the beauty of Japan—and the spirit of Japanese hospitality—that I hope will be passed on to future generations.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

This was our eighth stay. Ever since our first visit, the Room, the private bath, and the surroundings of the Hotel have been very comfortable, and the meals are delicious. We stay about once a year, and it has become something my wife and I truly look forward to. This time as well, the food was excellent—especially the Chateaubriand, which was outstanding. Although it was rainy and we didn’t go to Mount Koya this time, we were able to see exceptionally beautiful flowering peach trees and weeping cherry blossoms around Sanso Amanosato.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

This was my first stay. (Room name: Akebono-an) It was extremely comfortable, and I was able to relax and take my time. All of the staff were very kind, and it left a strong impression on me how they always greeted me with a smile. In particular, the staff member in charge of our Room supported us thoughtfully in every way—from day-to-day needs to sightseeing advice and suggestions—and I truly appreciated it. They also kindly accommodated a change to the Shuttle Service pickup/drop-off location due to our circumstances, and they handled food allergies properly as well, so we were able to stay with peace of mind. The Room had a modern, sophisticated design and was wonderful. Everything was thoroughly cleaned down to the smallest details, and it felt very fresh and spotless. I was also happy that it even had a mist sauna. Above all, the mountain views from the Room were spectacular, and we could spend time leisurely while enjoying the open scenery. Also, because meals were served in-room, we could relax in a quiet environment without worrying about surrounding noise—this was another highlight. The amenities (such as Touvert lotion) were high quality as well, and you could feel the attention to detail throughout. On the other hand, there were a few points that I felt could make it even more comfortable. If a hair iron were provided, it would be more convenient for women. Also, for indoor slippers within the building: rather than using them only up to the shoe cabinet partway down the corridor, I felt it would be clearer if guests could wear them all the way to each Room entrance—so you don’t have to walk barefoot or risk slippers being mixed up. Regarding the Room design: I thought removing closet doors and making it open would not only improve usability but also better match the current modern and refined atmosphere. The lighting around the washbasin area was slightly dim, which felt somewhat inconvenient when getting ready. I moved a tabletop mirror into the dining area to do my makeup; if that area could be made brighter around the sink counter, it would be easier to use. Also regarding shower fixtures: having an additional holder positioned at a height suitable for showering while standing would be even more convenient. I’ve listed several requests above; however overall this was an extremely satisfying stay. Thanks to everyone’s warm hospitality among your staff members at this Accommodation , we were able to spend our time comfortably and at ease. We would love to visit again.

From check-in to departure, it was a truly relaxing stay. Not only could I get away from the usual hustle and bustle, but I also felt deeply at ease in a space surrounded by nature that was different from what I’m used to. The Hotel credit was included, so I was able to enjoy drinks at the bar as well. It was a wonderful time with excellent service and great drinks. I would love to stay again.

I found this Accommodation while looking for a place with great food and made a Reservation. Both dinner and breakfast were excellent, and we were very satisfied! It also has great access to the two shrines and one temple, and with checkout at 12:00, we could take our time—being able to go out after breakfast and come back was especially convenient. We would love to stay here again when we visit Nikko. Thank you very much.

I was satisfied with everything—the Onsen, the service, and the meals. Soaking in the Onsen while looking out over the Tamagawa River, I was able to enjoy a truly elegant and relaxing time. The only potential issue is that parts of the road to the Hotel are unpaved, so if you’re not confident driving, I recommend using the Hotel’s Shuttle Service. If there is no snowfall or rain, driving is not a problem at all.

It was a wonderful trip—100% perfect. Of course, I would 100% recommend it to friends and acquaintances. The Room had an ocean view, and it felt like looking at a painted seascape. I requested Japanese-style meals, and everything was truly satisfying. The bath was great, the meals were great, the amenities were well stocked, and the Room was excellent. Since I informed you in advance that I have a disability, I was also able to park properly in the Hotel parking lot. It really was 100%. Thank you very much. This became a memorable trip, and I’m truly happy about it. I hope to visit again someday. Thank you again very much.

I stayed in a garden-side suite with a friend to celebrate my birthday. From check-in, the staff welcomed us warmly, and they had champagne and flowers prepared in the Room, which truly moved me. We also received handwritten birthday cards from many staff members, and I am deeply grateful for their heartfelt hospitality. We relaxed in the club lounge and spa, then took an evening stroll through the illuminated gardens on our way to “Unakiku.” With the enchanting garden views and delicious meal, we were able to enjoy a truly luxurious time. The next morning, we could admire the beautiful Tokyo Sea of Clouds enveloping the gardens from our Room—it was such a wonderful view that made us forget we were in the city. Thanks to all the staff, I was able to spend an unforgettable birthday. I would love to visit again in a different season.

We stayed as a mother-and-daughter trip to celebrate my daughter’s birthday. We have stayed at many Accommodations, but our time at Fufu Nikko was truly unforgettable and the best experience we could have hoped for. The Room was extremely comfortable, and the in-room Onsen was wonderfully relaxing—we enjoyed it many times during our stay. The dining was also outstanding. Each dish was beautiful to look at, thoughtfully presented on lovely tableware, and you could really feel the care and attention behind every detail. Everything tasted delicious. The final dish—rice with conger eel and lotus root—was especially wonderful, but we were so full that we couldn’t finish it. That is my only regret. Even now, my daughter and I still say, “We wish we had eaten it all.” The whole cake we requested in advance for my daughter’s birthday was also set up beautifully when we returned to our Room after dinner. They even added flowers along with the cake, and my daughter was deeply touched by their thoughtfulness. Thanks to you, it became a truly memorable birthday. Above all, what stayed with us most was the hospitality of the staff. From the warm welcome on arrival to the heartfelt send-off at departure, everything felt comfortable. Wherever we met someone, they greeted us kindly, and each small gesture of consideration felt genuinely warm. The explanations of each course were clear and attentive, and the casual conversations in between were enjoyable as well. The service never felt formal or stiff—just perfectly attentive with a comfortable sense of distance—and both my daughter and I were completely charmed. Of course the Facility and cuisine were exceptional, but this stay reminded me that what ultimately makes you think “I want to come back” is always the people. Even after returning home, my daughter and I haven’t stopped talking about Fufu Nikko. We’ve become big fans of “Fufu,” and are already planning which Fufu property to visit next—with hopes of visiting them all someday. I sincerely thank all of your staff for making this important birthday trip with my daughter such a wonderful memory. We will definitely return again. Thank you very much.

From the welcoming staff to the front desk team, Room guidance, and dining staff, everyone was courteous and made us feel truly comfortable. The Room was clean, and both the indoor bath and open-air bath were very relaxing. Each dish was beautifully prepared—from seasoning to presentation—and everything was delicious. Thank you for giving us such a soothing time on this trip with friends. Next time, we would love to visit again with our family.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

This is our second stay. We felt so comfortable last time, the meals were delicious, and we slept well, so my husband and I came back. The seasonal dishes are amazing too! Once again, we were able to relax and unwind. We also really enjoyed the simmered potatoes made by your grandfather—they were delicious. We’d love to visit again during the colder season!

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

The moment we stepped into our split-level Room facing the river and surrounded by lush greenery, we could feel the fresh airflow. The private baths, available without a Reservation whenever you feel like stopping by, are each thoughtfully designed and a pleasure to try, and the large public bath is spacious and deeply relaxing. Meals in the dining area are high-quality dishes that make the most of local ingredients, and we also loved the wide selection of all-inclusive drinks. Finishing with coffee and dessert in the lounge made for an outstanding dinner experience. The next morning, after enjoying an early bath, we had an excellent breakfast with items like dashimaki tamago (Japanese rolled omelet) and freshly grilled kinmedai (splendid alfonsino). Thanks to the staff’s warm smiles and exceptional hospitality, we enjoyed a truly wonderful getaway. We would love to return in another season.

I stayed here for a concert trip this time. Because of the concert end time and traffic, I didn’t arrive until 9:00 PM, and I ended up getting to dinner very late, but you welcomed me with a smile and I had a wonderful time. Breakfast was also delicious, and since I had some time before checkout, I was able to take a walk in Kenrokuen Garden across the street. The location is excellent, and above all, every staff member was smiling and seemed genuinely happy—I would definitely like to stay here again the next time I visit Kanazawa. Thank you as well for your thoughtful thank-you email.