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From the moment I arrive, I’m always deeply moved by the warm hospitality of being greeted by name. Check-in is extremely smooth, and I always love the guidance to my room and the kind, welcoming service from the bell staff. My requests made in advance were fully accommodated, and everything about the room setup and housekeeping was flawless down to every detail, allowing me to stay comfortable throughout my visit. I’m always grateful to the housekeeping team. The spa reception staff also provided wonderful service, and the concierge team’s quick and polished support was a great help. The limited-time Shine Muscat roll cake I had at the pastry shop “Sweets & Deli” was exceptional and became a delicious memory that stayed with me. I also enjoyed spending time at the lobby lounge and would definitely like to return again. Everything is truly perfect—this is a wonderful hotel that leaves me completely satisfied from the bottom of my heart. I would confidently recommend it to my loved ones, and I will definitely stay here again.

A beautifully designed modern Japanese-style building and an impressive sense of space. Japanese aesthetics can be felt throughout, and it was a wonderfully comfortable stay—spacious yet deeply relaxing. The welcome service at CAFE SKY LIBRARY was excellent, and I was truly impressed by the staff’s understated hospitality. The large public bath and sauna were also very comfortable, allowing me to unwind and recover from travel fatigue at a leisurely pace. Getting to the airport was smoother than expected thanks to the moving walkways. I even had time to enjoy shopping at the airport early the next morning. When traveling in Hokkaido, this is a hotel I would definitely want to stay at as my final stop.

I have stayed at many well-known Hotels in Tokyo, and this was without a doubt the No. 1 experience. The view toward Tokyo Station and the Imperial Palace was outstanding. While other Hotels have unfortunately lost their former views due to new high-rise construction, I believe this Hotel will continue to offer an unchanged panoramic view of Tokyo for years to come. The Room was very relaxing, and the thoughtful touches such as fruit and items in the refrigerator made for a comfortable night’s stay. I also visited the bar—the authentic pizza was delicious, and the staff were attentive, which made me very satisfied. For breakfast I had the American breakfast; everything was high quality, and with the pleasant service from the staff, it was a truly enjoyable time. If I had to mention one thing, I would have liked a more extensive selection of amenities, but overall it was an experience that ranks among my No. 1 stays.

It was hot in Kyoto, so I really appreciated how close it was to the station! The Room was clean and I was satisfied, and the staff were very kind, making my stay comfortable.

I’ve been coming here since I lived about 30 minutes away by train. Even after moving to a place about two hours away, I still visit from time to time specifically to stay at this Hotel and explore Takasaki. From the moment you step into the entrance with flowing water, you’re drawn into an extraordinary world. More than anything, I love the atmosphere of the large public bath. If you bathe before sunset, sunlight pours in and it’s bright and truly wonderful. Soaking in the open-air bath while listening to Shinkansen announcements as background music is pure bliss—I can forget everything. Both the guest rooms and the entire property are clean and comfortable. Since I’ve stayed many times, every visit feels like “I’m back.” The breakfast venue is very open and airy, and just as comfortable. The honey butter was so delicious that next time I plan to enjoy it generously again. Thank you always, and I look forward to staying with you again!

Staying at the Tokyo Station Hotel had been a long-held dream, and it was even more wonderful than I imagined. From our Dome-side room, we could watch the flow of passengers coming and going through the ticket gates, and enjoy unique features of Tokyo Station such as the original brick walls preserved since its construction. Despite its rich history, not only the guest room but also the corridors and shared areas were impeccably cleaned—beautiful, spotless, and truly impressive. The staff’s service was also outstanding, allowing us to enjoy a flawless stay. The bathroom was spacious and relaxing, and breakfast was delicious as well. We stayed to celebrate our 35th wedding anniversary, and we were deeply touched by the warm hospitality—preparing a commemorative gift for us and taking photos to present as a keepsake. Thank you for giving us such wonderful memories.

How many years has it been…? I’ve always felt this Ryokan offers more than its price—I've always been very satisfied with the Room, the baths, the food, and the service. I used to love Ishida-san. However… This time, I’m disappointed. Even now, I still haven’t heard from a manager… I’m not sure that’s acceptable.

It was a very cozy Hotel. The delicious breakfast, the staff’s warm smiles, and the clean Room—everything offered service and quality beyond the price. Because of the rain, we spent more time at the Hotel, but it was very comfortable. When I visit Kyoto again, I would definitely like to stay here.

My first trip to Shizuoka was very comfortable. The Facility was new and pleasant. One disappointing point was that they couldn’t arrange a taxi, and when I was told to handle it ourselves because they couldn’t get through, I felt disappointed that some Hotels are like this.

We also used the lounge at the sister Hotel, and both lounges were great. At the station-front location, the salted squid and plum wine were delicious, and we went back for seconds several times. They also gave us a map showing where the nearest bus stop to the sister Hotel is and a bus timetable, which made it easy to use. There were many restaurants around the station-front location that all looked good, so it was hard to choose. The ramen shop next door always had a line as well, so I’d like to try it next time. The Room was spacious enough for three adults including my elderly mother to relax comfortably. We could only stay one night this time, but if we have another chance, we’d like to stay two nights. Since it was a hot season, it was also nice that there was Häagen-Dazs ice cream in the freezer. It was a bit disappointing that the washroom lighting felt slightly dim, but overall we were satisfied.

I stayed for three nights and was completely satisfied!! The Hotel was spotless throughout—bright, clean, and beautifully maintained. The front desk staff and housekeeping team were friendly and welcoming, which created a great atmosphere. The amenities were refined, and I was especially happy to have organic coffee. One small note: the complimentary mineral water in the Room refrigerator had to be picked up at the front desk from the second night onward. It would be even better if it could be placed in the Room during cleaning. The Room was bright and clean, with no odors in the bedding. I’m a bit particular about cleanliness, but there was nothing that bothered me here—I felt very comfortable. The bath area and changing room were also very clean, and the open-air bath was wonderful. The ReFa hair dryer and other amenities such as shampoo were great as well. I especially loved the post-bath lounge and terrace. I think this is one of the best Hotels in this price range. I already have a Reservation for next month. This time I had a Room with a view of Mt. Asama, and the sunrise was beautiful. I’d be happy if I could have a mountain-view Room again next month—can I request that? Thank you for a wonderful stay.

Thank you for taking care of us during our Multiple Night Stay. I was once again impressed to see the owner leading the way and working hard from early in the morning. The soba was truly delicious, and I was disappointed that I couldn’t have it for dinner on the second night. To the person who kindly accommodated my request as someone who likes sweet alcoholic drinks, I was really looking forward to enjoying them on the second night. The freshly cooked rice was wonderful! The soy sauce with an egg-like flavor is becoming a staple in our home. This is an Accommodation we’re excited to visit again. Thank you very much.

From the moment we arrived, the parking guidance, check-in, shop, and breakfast venue staff were all very welcoming, and their smiles and service made our stay truly comfortable. The Room was also clean and well maintained. We also appreciated the complimentary beer and ice cream after bathing. Thank you very much.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

This was my first stay here, and I felt thoughtful attention to detail throughout, making it a very comfortable experience. First of all, the location—right in front of Kyoto Station’s Hachijo Exit—is extremely convenient. Even with large luggage, getting around was easy, which was a huge help on this trip. Inside the Hotel, the lobby is spacious and there is also a guest-only lounge, which I really appreciated for relaxing. The lounge is accessed by tapping your Room key card, and there is a wide variety of drinks available—not only coffee but also options like matcha latte—free to enjoy. You can even take drinks back to your Room, and I was surprised that the lounge could be used even after check-out. It’s a wonderful service that lets you relax until the very end. And what I especially loved this time was the large public bath. It was kept very clean, with thorough cleaning and well-stocked amenities. During my stay I used it three times—in the evening, at night, and in the morning—and it was pleasant every time. You bring towels from your Room, but just in case you forget, spare towels were prepared at the entrance as well. I really appreciated this kind of consideration for those “small inconveniences.” I felt this is a Hotel that not only has excellent Facilities but also pays close attention to every detail so guests can enjoy their stay comfortably. I liked my stay so much that I would definitely like to stay here again when visiting Kyoto.

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

This was my third stay, and the warm hospitality was as wonderful as ever. This time I stayed in the Japanese-style Room “Odamaki” for the first time; it has a spacious layout, and the wide veranda truly lives up to its name! The chair was very comfortable, and I spent most of my time in the Room right there. After enjoying the private open-air bath, I relaxed completely at the private café “Ume no Mitsu.” It’s great that there’s a massage chair, and the homemade sweets were delicious. There are two private baths in the property; they’re compact, but both are very comfortable. I’m on Team Yamakaze. The meals were also excellent with nothing to complain about—I especially loved the tomato mousse. I also love shiso rice and wanted seconds, but I was already full so I held back. Next time I’ll make sure to save more room in my stomach. I’m looking forward to visiting again.

This was my first stay, and the Accommodation was very clean and well maintained. The women-only floor also made me feel safe and comfortable during my stay.

I visited on the 17th and 18th of last week for a refresh vacation. When I arrived, there were so many people along the Narai-juku street that it was difficult to make my way in. The garden outside my Room was spacious and could be enjoyed from the floor-to-ceiling window, creating a calm atmosphere where time seemed to slow down. I was able to spend some quiet, relaxing moments. Both the food and drinks were absolutely delicious! I was also very satisfied with the dinner pairing—the selections matched perfectly. Personally, one dish featuring locally grown vegetables and the gin and tonic served as part of the pairing were especially memorable! The staff at BYAKU Narai were easy to talk to, and I really enjoyed our conversations—it became a wonderful memory. This time I missed out on trying the whisky, so next time I’d like to make sure I don’t forget. I also forgot to buy a bottle for home (haha).

This was my second stay. Last time I had plans and couldn’t use the lounge, but this time it was raining, so I was able to relax there both during the day and at night. The complimentary alcohol service and duck soba were a wonderful touch. Although I hadn’t booked a Plan with breakfast, I wanted to try it and bought a ticket the next morning. There was a wide variety of dishes and everything was delicious—especially the zunda mochi, which truly lived up to its reputation as a Sendai specialty. It was an extremely satisfying breakfast. Everyone at the front desk, in the lounge, and at the breakfast venue was genuinely kind and provided excellent service, making my stay very pleasant. The Room felt clean, there were several types of pillows to choose from, and I personally appreciated having two towels. I would love to stay here again. Thank you for taking such good care of me.