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We stayed here as a couple to celebrate our 25th wedding anniversary. It was an even more wonderful hotel than we expected, and our stay—from arrival to departure—was satisfying from start to finish. As someone originally from Nagoya, the TV Tower has been familiar to me since childhood, though it has been 25 years since I left the city. I was truly surprised and moved that such a beautiful hotel had been created here. From the warm welcome on arrival, every member of staff was attentive and kind, and we felt comfortable throughout our stay. This time, we were upgraded to a larger room as a Diamond member benefit—what a lovely surprise! The welcome sweets were adorable and absolutely delicious. The view from the room was outstanding, of course. The art displayed throughout the hotel was also captivating, giving the entire property its own unique atmosphere. There were new discoveries everywhere we walked, and we thoroughly enjoyed the art tour as well. Searching for artworks together as a couple became a fun memory too (laugh). And the night view from the observation deck—an exclusive perk for guests—was truly breathtaking! We could take in all of Nagoya’s nightscape at once, making it an unforgettable moment. The hidden-door entrance leading up to the deck was incredibly stylish; its playful touch made us genuinely excited. Breakfast lived up to its reputation—delicious in every way—and we enjoyed a luxurious, happy morning while taking in the amazing view. My wife loved it too and said, “No.1 among all the hotels we’ve ever stayed at!” We’re truly happy to have found a hotel that satisfied both of us wholeheartedly. Thanks to everyone’s heartfelt hospitality, our 25th wedding anniversary became a wonderful memory we will never forget for the rest of our lives. Thank you so much to all of your staff for such an incredible experience. Whenever we visit Nagoya again, we would love to stay here again. We’re already looking forward to what kind of excitement awaits us next time!

Thank you as always. We had another comfortable stay and look forward to staying again in the future.

From the moment I arrive, I’m always deeply moved by the warm hospitality of being greeted by name. Check-in is extremely smooth, and I always love the guidance to my room and the kind, welcoming service from the bell staff. My requests made in advance were fully accommodated, and everything about the room setup and housekeeping was flawless down to every detail, allowing me to stay comfortable throughout my visit. I’m always grateful to the housekeeping team. The spa reception staff also provided wonderful service, and the concierge team’s quick and polished support was a great help. The limited-time Shine Muscat roll cake I had at the pastry shop “Sweets & Deli” was exceptional and became a delicious memory that stayed with me. I also enjoyed spending time at the lobby lounge and would definitely like to return again. Everything is truly perfect—this is a wonderful hotel that leaves me completely satisfied from the bottom of my heart. I would confidently recommend it to my loved ones, and I will definitely stay here again.

Right in front of Kugenuma Beach, it was quiet and away from the bustle of Enoshima. It’s a wonderful small Hotel where you can enjoy a special getaway while truly relaxing. The in-Room meals were delicious, and we also appreciated that the Hotel partners with great nearby restaurants and provides Shuttle Service. The staff were all kind as well. We felt it would be an excellent place to stay as a vacation home alternative.

The front desk staff were wonderful! Even though we checked in after midnight, they kindly accommodated us. We stayed here the night before heading to Kusatsu Onsen. This time, our family used the Special Room. As soon as we entered the Room, it was incredibly spacious!!! The bathroom in particular was huge and amazing!! There were plenty of amenities, which was really helpful—and when we opened the refrigerator, there were complimentary drinks!! There were also cup udon noodles on the table for each of us!! The service was excellent and we were very satisfied! For this price, the Room size and service are more than enough. A truly satisfying Hotel!! We would love to stay again.

I stayed here for a live concert in Yokohama. This was the best Accommodation I stayed at this year. Everything was comfortable, and I had a wonderful stay. Thank you to the staff for your kind and helpful service. I would love to stay here again.

From sweets and tea in the lounge to beer and wine at the restaurant, we enjoyed delicious offerings throughout the day. Everything was excellent, from the salads and sushi to the special menu item of scallop sashimi. Even though we were full, we also enjoyed the evening live performance. We would love to visit again.

The Hotel is in a great location, and the Room was very spacious, making our stay comfortable. Akita Station is also nearby, and the Akita Citizen’s Market, where you can shop, is just a short walk away, which made our stay enjoyable. If we have the opportunity, we would definitely like to stay at this Hotel again.

It was a very satisfying trip to Shirahama. This Accommodation is in an excellent location, close to Shirarahama Beach. The Room was thoroughly cleaned, and we were very satisfied. We love Onsen, so we were happy with the large public bath here. The food was delicious as well. All the staff were attentive and helpful—thank you very much. It was an Accommodation that exceeded its price. We were also blessed with good weather and could relax at our leisure. It’s an Accommodation that makes us want to come again.

I chose this hotel because it is directly connected to the station, and it was excellent. As soon as I entered, the staff greeted me warmly and handled my luggage smoothly. When I asked if there were any soup curry restaurants nearby, they kindly explained everything clearly with online information and a map, even though it was a busy time. The room was simple and comfortable—especially the bedding, which felt wonderful. And of course, the view was flawless. The hot spring felt like a luxury spa and was very relaxing. For breakfast I tried both the buffet and the Japanese set meal, and I was completely satisfied with both—especially the Japanese breakfast. I stayed at a high-end ryokan in Noboribetsu the day before, but this hotel surpassed it in every way. I would like to come back to Sapporo just to stay at this hotel again. Thank you very much.

We stayed as a couple. It was a beautiful, wonderful Hotel. The Room was great, and the large public bath was excellent. The counter seats at breakfast are also recommended. It was very tasty and enjoyable while looking out over the streets of Fujieda. If you come to Fujieda, this is a must-stay Hotel!

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

I visit Fukuoka often, but this was my first time staying here. The Plan was reasonably priced, and the location in front of Hakata Station was very convenient. Although it was a single Room, it had been renovated and was clean, so I had a very comfortable stay. The amenities were well stocked and really helpful. The lobby staff were also excellent. With more foreign-owned Hotels increasing these days, I was reminded once again how pleasant and wonderful the attentive hospitality and service unique to Japanese city Hotels can be. I would like to stay here again.

It would have been appreciated if early check-in had been available.

Perched halfway up Mt. Inasa with sweeping views over Nagasaki, this Hotel drew me in and I’m glad I stayed. At check-in, I was welcomed with the warm local Nagasaki phrase “Mattotta bai!” and even though it was raining, it instantly lifted my spirits. The building feels like it dates from the bubble era and is wonderfully luxurious—an extraordinary atmosphere that blends glamour with calm. From the Room, I could take in the city lights at a glance; while the bathroom fixtures are a bit dated, the space was very large and beautifully maintained. A shuttle bus runs regularly to the station, making it extremely convenient to head into town for dinner, and when going out, the staff kindly worried about whether I had an umbrella and saw me off—truly attentive service. The next morning brought bright sunshine; enjoying a wide variety of breakfast while looking out at a deep-blue sky and sea was delightful. I wanted nothing more than to go back to my Room and stay one more night… but checked out reluctantly. I usually stay at Business Hotels for work, but this reminded me that a Hotel isn’t just about having new Facility—the warmth of people matters too. It was a wonderful stay. If I have another chance to visit Nagasaki, I’d love to stay here again.

My mother and I stayed here together. It was our first visit in over a decade, since we came as a family of three with my late father. We were able to enjoy the delicious meals that impressed us so much back then, and simply soaking in the bath and relaxing brought such a wonderful sense of happiness. I also found it lovely to see the proprietress and everyone else working so briskly and efficiently. I shared how delighted my father had been at the time, and it became a meaningful holiday during Higan. Thank you very much.

Thank you as always for your hospitality. We had another comfortable stay and look forward to staying with you again in the future.

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

The room was spotless, and the amenities were excellent—just what you’d expect from the long-established Hotel New Grand. For breakfast, I considered room service but went to the restaurant for the Monte Cristo sandwich. The incredibly fluffy French toast and the savory bacon-and-cheese saltiness were outstanding. The tomato juice served with what was probably a domestically grown, unwaxed lemon was also superb. I’ll definitely be back!