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I chose this Accommodation for my boyfriend’s birthday trip. It was my first stay here, and it far exceeded my expectations. Above all, the staff’s service was truly outstanding, and I was moved by every thoughtful gesture. The property has the charming presence of a grand traditional Japanese house, and the garden is beautifully maintained. We enjoyed a luxurious time dining at a relaxed pace while looking out over the garden. The basashi (horse sashimi) in particular was the best I’ve ever had—absolutely unforgettable. The Room was spacious and spotless, very comfortable, and the view from the window was wonderful. The building also has delightful surprises and playful touches that even first-time guests can enjoy, which kept me excited throughout our stay. They also offer an excellent selection of sake, so I especially recommend this Accommodation to sake lovers. It was one of the most memorable places I’ve ever stayed—completely satisfying in every way. I will definitely return.

This was our second stay. Since our third son (our beloved dog) joined our family five years ago, we only choose Accommodations where we can stay together, so we’ve stayed at many pet-friendly places around the Kanto area. With new Accommodations opening all the time, there are only a few we’ve ever revisited—but this one is exceptionally satisfying, so we returned during the Obon holiday period. With pet-friendly Accommodations, there’s often something you have to compromise on, but this place is almost perfect. The balcony of our guest Room had an open-air Onsen bath, a sauna, a cold plunge bath, and a relaxation area with a shower—plus an open-air bath for dogs. Inside the Room, there was a theater room with two massage chairs and a dining room where you can enjoy meals in your Room. The French cuisine served there is truly delicious. Recently, more and more Accommodations have excellent Facilities, but I don’t know any other place where you can enjoy food of this quality in your Room with your dog. Once again, everything was absolutely delicious. If you’re looking for the best Accommodation to stay with your dog, I highly recommend giving this place a try.

We stayed here overnight while traveling back home. My child loves cars, so seeing engines and car bodies everywhere was exciting in itself, and we were able to spend a fulfilling, luxurious time. As I was traveling with my mother who has difficulty walking, we ordered room service and enjoyed our meal at a relaxed pace on the balcony, feeling the pleasant breeze while watching the circuit.

While looking for a Hotel around Lake Toya where we could stay with our dog, we chose this Hotel—and it was truly an amazing experience. Both breakfast and dinner were exceptionally delicious, and we were more than satisfied. The facilities were clean and new, and all the staff were wonderful. The only thing that stood out was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. We would definitely love to visit again!

We visited to celebrate my father’s 80th birthday. It was a long drive from Yokohama to Nagano, but this was a wonderful Accommodation that truly made us glad we came. The in-room open-air bath was a little hot and needed some adjustment, but it was clean, spacious, and free of insects. The shampoo and conditioner also left our hair smooth and silky. (Some Ryokan at this level still leave your hair feeling rough.) All the staff who welcomed us were smiling, and during dinner the head chef served the main dish right at our table. Everything was delicious—made with local ingredients and carefully prepared with great attention to detail. On our way out, they even opened the souvenir shop in the main building earlier for us, so I was happy to be able to buy the souvenirs I wanted. My parents were very pleased as well, so we would love to visit again while they are still healthy.

As it’s in an area close to Zao, this was my first stay at this Accommodation. To put it modestly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air section is excellent, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance, everything was impeccably clean, and I truly enjoyed my stay.

The “Small-portion Gourmet Kaiseki” was just the right amount for seniors, and over our two-night stay the dinner was excellent in terms of ingredients, preparation, and seasoning. The breakfast also offered a variety of small dishes, and we were very satisfied from the morning with both dried fish and sashimi. The Onsen, Facility, and Room were clean and well maintained, and the staff were extremely attentive throughout our two-night stay. True to its name, it provided a five-star experience and made our trip to Izu a wonderful one.

Thank you very much for accommodating my daughter’s allergies and picky eating. At her earnest request, this was our first mother-and-daughter trip to Hanamaki to experience the world of Kenji Miyazawa. I’m always concerned about her meals, but we were able to relax and enjoy our stay with complete peace of mind. It was a wonderful Ryokan—24 hours in a day didn’t feel like enough. Next time, we would love to return with my husband, our other daughter, and the whole family. Thank you again.

A relaxing, tranquil Accommodation for adults. Watch the ever-changing sky, sea, and forest, and the sparkling stars; soak in the Onsen whenever you like; and enjoy high-quality meals... Above all, the staff’s hospitality is outstanding. During my stay, they never once asked for my name or Room number, and they even adjusted the end time of dinner to fit my spa Reservation. Thanks to their seamless communication and thoughtful care, I felt completely at ease throughout my stay. I will be back again. Thank you very much.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

I was satisfied with everything—the Onsen, the service, and the meals. Soaking in the Onsen while looking out over the Tamagawa River, I was able to enjoy a truly elegant and relaxing time. The only potential issue is that parts of the road to the Hotel are unpaved, so if you’re not confident driving, I recommend using the Hotel’s Shuttle Service. If there is no snowfall or rain, driving is not a problem at all.

It felt like a getaway abroad—an extraordinary Hotel experience. Both the Japanese staff and the fun international staff provided wonderfully pleasant service, making our stay even more enjoyable. For dinner, they introduced the menu, and our middle- and high-school-aged children were able to enjoy the meal while chatting. At breakfast, we could also see beautiful Mt. Yotei. The fresh sashimi and Hokkaido vegetables were especially delicious. The Room was spacious, with an island kitchen that felt like something overseas, plus a separate bath and shower room and two toilets. Each Room also has its own TV. The private bath was a big hit with our teenage daughter. As a mother, I was grateful for the in-room washing machine—it really helped to wash clothes that got wet during river rafting in Niseko! Just a short walk away is Tokyu Grand Hirafu’s activity Facility, where our whole family enjoyed pickleball from the morning. There are also photo spots, so we could make good use of even the little time before check-in or after check-out without wasting it—and capture great memories too. It was such a wonderful Hotel that it made us think, “We want to come back!”

This stay became one of the most memorable trips I’ve ever taken with my dog. What impressed me first was how quickly the staff learned my dog’s name, and how they greeted us warmly by name whenever we met. We never felt like “guests traveling with a dog”—instead, it truly felt as if we were welcomed as cherished family members, which made me very happy. Their hospitality was both attentive and friendly in the best way, and the entire property had a warm, comforting atmosphere. The meals exceeded our expectations as well. The Japanese cuisine featuring local ingredients was carefully prepared dish by dish, beautifully presented, and absolutely delicious. We were able to fully enjoy flavors unique to the area and were completely satisfied. There were many thoughtful touches and services throughout the property that allowed us to enjoy our time together, and it was clear that their “dog-first” philosophy is reflected in every detail. You can truly feel how much the staff love animals, which also gave me great peace of mind as an owner. Thanks to you all, we’ve added another irreplaceable memory with our dog. We would love to visit again in a different season. Thank you so much for your warm hospitality.

It was a wonderful stay, exactly as we had hoped. The Room was very clean, every dish at both dinner and breakfast was delicious, and the private Onsen was fantastic—we were completely satisfied. Some oil from the stone-grilled Tochigi Wagyu accidentally splashed onto my skirt, but when I asked for advice, they kindly prepared a tray with mild detergent and towels and explained how to care for it properly. It was a huge help—thank you. If I had one small request, it would be nice to have simple snacks such as nuts when enjoying drinks in the lounge (a Ryokan we stayed at in Nagano recently offered this, so that may be why I noticed), but we truly appreciate being able to enjoy complimentary drinks. A highly recommended Ryokan.

It was a wonderful Accommodation with thoughtful attention to detail. You can see Mount Rishiri from the Onsen and the dining area, and the view is magnificent. Beautiful flowers were arranged throughout the building, and we could feel the careful hospitality in every corner. The meals were delicious, and we are glad we stayed at Hanarebun. Thank you very much.

This was a wonderful guest Room worthy of the “Special Suite Annex.” In particular, the Japanese-style Room facing Lake Shinji was a corner Room with a small Japanese garden, and we were able to relax while sitting on the veranda. It was unfortunate that we couldn’t go out onto the terrace due to the rain, but we were able to take our time soaking in the Onsen in the in-Room scenic-view bath while looking out over Lake Shinji. Each dish was excellent, and the sea bream rice at breakfast was outstanding.

From the attentive staff and beautifully prepared, delicious cuisine to the spotless Room and two different baths that were both wonderfully relaxing, our stay was satisfying from start to finish. The Japanese sweets provided in the Room were especially delicious—I almost wanted to buy some to take home (they may even be handmade). If I had one small wish, it would be that the lounge drinks included alcohol, which I personally think would have made it even better. The staff’s warm smiles were the best hospitality of all.

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs. We would definitely like to stay again.

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

The moment we stepped into our split-level Room facing the river and surrounded by lush greenery, we could feel the fresh airflow. The private baths, available without a Reservation whenever you feel like stopping by, are each thoughtfully designed and a pleasure to try, and the large public bath is spacious and deeply relaxing. Meals in the dining area are high-quality dishes that make the most of local ingredients, and we also loved the wide selection of all-inclusive drinks. Finishing with coffee and dessert in the lounge made for an outstanding dinner experience. The next morning, after enjoying an early bath, we had an excellent breakfast with items like dashimaki tamago (Japanese rolled omelet) and freshly grilled kinmedai (splendid alfonsino). Thanks to the staff’s warm smiles and exceptional hospitality, we enjoyed a truly wonderful getaway. We would love to return in another season.