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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

This is a truly wonderful Hotel. The service, the Room, and the breakfast are all exceptionally attentive, and there are delightful surprises everywhere. The art pieces throughout the Hotel are also fascinating. It’s fun just to walk around and look at them, and it’s especially nice that whenever I spoke to the staff, they gave thoughtful, well-informed answers. Thank you very much.

I chose “Garrya Nijo Castle Kyoto by Banyan Tree” as my Accommodation when visiting the Gion Matsuri (Saki Matsuri). I live in Nishinomiya, so it’s close enough for a day trip, but since it was the Gion Festival, I decided to stay overnight. After considering several options, I finally chose Garrya, which I’d been curious about for some time. I checked in in the evening, and as soon as I passed through the entrance and reached the lobby, I was breathless at the beautiful green garden framed by the large windows. I was even more moved by how the trees were reflected on the large stone table—it felt almost like being in an art museum. The calm atmosphere instantly eased my fatigue, and I truly felt glad I had chosen this place. My Room was on the third floor—Room 305 (Nijo Castle View Twin). The reflection of greenery even appeared above the window, creating an unexpectedly spacious feel that really impressed me. The use of stone flooring also gave it a wonderfully solid, luxurious presence. The raised area featured black tatami mats—something we Japanese guests especially appreciate. From the furniture and cushions to the bedding, every detail felt carefully considered, and I was completely satisfied. For breakfast, I chose their “Wellbeing” concept option—it was genuinely delicious and deeply impressive. The staff were flawless as well. Although it may seem like a high-end property at first glance, there were many younger staff members too, and their warm hospitality made me want to chat with them naturally. You’re sure to have a wonderful stay here.

Choosing Dogo Miyu for my first visit to Dogo Onsen was absolutely the right decision. The Room had a wonderful atmosphere, and I was able to relax comfortably, and the meals were also delicious. (Because I don’t eat much, breakfast was a bit too much for me and I’m sorry I couldn’t finish it. I tried a little of everything, and every dish was truly delicious.) Above all, the staff’s hospitality was outstanding. It was extremely hot during our stay, and one of my family members became unwell, but we are very grateful for all your thoughtful care and support. When we come back to Dogo Onsen, we will definitely stay again. Thank you very much.

With its rich history and tradition, along with the pleasant hospitality of the young staff, we were able to spend a truly comfortable time. I have heard that maintaining a historic building involves many challenges, but I sincerely hope it will be preserved just as it is for years to come. A clean Room, delicious meals, and a wonderful garden We would love to visit again.

We stayed in Room 401 with an open-air bath. The deep, expansive views, delicious food, and Onsen were all wonderful, but above all, we were most impressed by the warmth and kindness of the staff. Even among Accommodations in the same price range, many do not see guests off, so we truly appreciated it. It made us want to come back even more. Thank you very much.

Every time we visit, we’re truly impressed, and this time again we were able to enjoy a blissful stay. Thank you very much. The food was genuinely delicious, and we enjoyed it with deep gratitude. It looks like it’s going to get very hot from here on—please take good care of yourselves and keep up the great work.

I stayed for a total of two nights and was able to work comfortably. There was a desk and chair, and the chair was comfortable to sit in. From noon, there was a time when I could enjoy sweets, tea, coffee, and more, and from the evening there was a time when I could enjoy alcohol and snacks—making for a pleasant change of pace between work sessions.

I chose this Accommodation for my boyfriend’s birthday trip. It was my first stay here, and it far exceeded my expectations. Above all, the staff’s service was truly outstanding, and I was moved by every thoughtful gesture. The property has the charming presence of a grand traditional Japanese house, and the garden is beautifully maintained. We enjoyed a luxurious time dining at a relaxed pace while looking out over the garden. The basashi (horse sashimi) in particular was the best I’ve ever had—absolutely unforgettable. The Room was spacious and spotless, very comfortable, and the view from the window was wonderful. The building also has delightful surprises and playful touches that even first-time guests can enjoy, which kept me excited throughout our stay. They also offer an excellent selection of sake, so I especially recommend this Accommodation to sake lovers. It was one of the most memorable places I’ve ever stayed—completely satisfying in every way. I will definitely return.

We stayed during the Marine Day three-day weekend.\nIt was a hot, sunny day, but upon arrival we were greeted warmly and impressed by the smooth valet parking—truly the quality you’d expect from a luxury Accommodation.\nThe front desk procedures and guidance were clear and courteous. We were shown to our Room with care, and both the in-room amenities and the private open-air bath were spacious. The natural Onsen water was crystal clear, allowing us to relax and unwind at length. Dinner was a kaiseki course that felt far beyond “standard”—everything was delicious. Breakfast also offered a wide variety of dishes, and we especially enjoyed comparing different types of Yaizu’s famous shaved bonito flakes. We reluctantly prepared to leave and checked out.\nThis is an Accommodation we definitely want to plan a Reservation for again next time.

This is a Japanese-style suite reached by stairs. As you enter, folk-art furniture sits on the wooden-floored entry area; open the vermilion-lacquered double-sided kumiko shoji framed by carefully crafted natural-wood pillars and rails, and you step into a tatami Room scented with fresh rush. Seasonal hanging scrolls and flowers, and a large low table complete the setting. From the wide north-facing window, you can see the river surface and the temple’s great roof. By the window are a box hibachi used as a table and a small rocking chair. At the back of the south-side wooden-floored area, it seems an extension has been added: a large, bright bath area (a thick, oversized hinoki cypress tub big enough for about four people to soak together, washing space, footbath, and washbasin). Through the glass door you can view mountain ridges; open it to step onto the veranda and feel the breeze. The water flows continuously 24/7 despite concerns about humidity affecting wooden construction. Everything is kept very clean and well maintained—an indulgent bathing experience. After finishing an excellent meal at a calm small dining room table facing the garden, we returned to find our futons laid out. A bed would be easier, but it would probably feel out of place in this Room. I adjusted the futon orientation to my preference. In addition to air conditioning there is also a gas fan heater, so it should stay warm even in winter. Renovation work seems to be progressing in stages, and I’m looking forward to seeing newly refurbished Rooms.

Just before our stay, the open-air bath in the large public bath became unavailable due to construction. As an apology, our Room was upgraded—an extremely appreciated and thoughtful gesture! We had a similar incident at another ryokan before (name withheld), where they tried to smooth it over by simply upgrading the welcome sweets, which left us dissatisfied. This time, however, we had no complaints at all. Our 4-year-old daughter is quite picky and we often struggle with meals, but when we asked if she could have grilled fish instead of a hamburger steak, they served herb-seasoned ayu sweetfish. She loved it and finished an entire fish in no time. The adults also found everything delicious—we finished every dish! Overall, the service and hospitality were excellent. Our daughter was very happy and said she wants to come again. Because we couldn’t use the open-air bath, that part is 4 stars; everything else is perfect.

Considering the price, everything was acceptable. However, this isn’t the Hotel’s fault, but by 5 p.m. almost everything in the tourist area—including restaurants—was closed. The downside was that once it got dark, there was little choice but to spend time in the Room. I suppose there must be some kind of agreement among the local merchants.

We had an incredibly fulfilling stay. From the interior and exterior design to the furniture, decor, fixtures, amenities, lawn, and open grounds, this was a wonderfully comfortable Facility where you can feel the attention to detail everywhere. The interior is unified in a calm design, with very high ceilings that create an airy sense of openness, allowing us to fully enjoy a special time away from everyday life. The vanity area and bathroom were especially spacious and impressive—made with high-quality materials and kept impeccably clean down to every corner. The amenities also felt thoughtfully chosen; for example, Aesop hand soap was provided at the sink. All essential cookware and appliances were available, so we could stay comfortably without any inconvenience. We even enjoyed handheld fireworks in the garden. The views of Mt. Fuji and the Southern Alps were also stunning—scenery you could gaze at for hours without noticing time pass. Most memorable of all were the wood-fired sauna and cold plunge bath. The wood-fired sauna was exceptional—enjoying it while feeling the flicker of flames, hearing the crackle of burning logs, and breathing in the scent of wood was truly special. Unlike an electric heater, it had a gentle heat that warmed us slowly from deep within and helped us relax completely. A large amount of sauna stones were thoroughly heated, so we could also enjoy pleasant steam from löyly. It’s an ideal setup that I would highly recommend even to dedicated sauna lovers. They added ice to the cold plunge bath multiple times for us, so we could cool down properly. Paired with the wood-fired sauna, it was perfect—we fully enjoyed every session. In the evening we enjoyed a BBQ, and we really appreciated that the owner prepared everything—from lighting the fire to setting everything up. On top of that, we received a generous gift of fresh vegetables grown by his wife. They were all rare varieties you don’t often see day-to-day, and you could feel careful attention not only in each vegetable but also in their labels and packaging. We tried them right away at our BBQ—especially the eggplant, which was unbelievably tender and delicious. Beyond how wonderful both the Facility itself and its location are, we were truly moved by the owners’ thoughtful hospitality as well. In this extraordinary setting—with beautiful views, a wood-fired sauna experience like no other،and BBQ—we spent a luxurious yet deeply comfortable time here. We would love to stay again. Thank you very much for such a wonderful experience.

This was my first stay. With only three groups per day, it’s a private pet-friendly Accommodation with a gentle, welcoming atmosphere. The cuisine was excellent, as you’d expect from a Ryokan—especially the sesame tofu and soba. Meals were served in a private dining room. Our dog happily ate the dog pizza. We stayed in the “Kuu-chan” tatami Room on the first floor, which felt a bit too spacious, but it was comfortable with no odors. The bath was a private reservable bath assigned to each Room. Since we visited in August, it was too hot outside to do much. We heard bears may appear around places like Enakyo Gorge. One downside was that a belly band (manner belt) is required inside the Room.

Last year, I stayed at Tatsumitei for the first time and was very satisfied. I had also been curious about the annex, so this year I stayed there. As before, both dinner and breakfast were served in a private dining room, and I thoroughly enjoyed the delicious cuisine. The Room had high ceilings and felt spacious and relaxing; from the window we could admire the greenery of the trees and views of the Saigawa River, while enjoying the sound of the flowing water as time passed peacefully. In the Japanese-style room, there was a raised floor chair provided, which made it comfortable to spend time there. The open-air bath could be used without worrying about time, allowing us to unwind completely. The casually arranged flowers throughout the building were soothing, and we also enjoyed various crafts and carefully selected lighting fixtures. Thank you to all of the staff for your courteous service. I would definitely like to stay again next time.

This was a wonderful guest Room worthy of the “Special Suite Annex.” In particular, the Japanese-style Room facing Lake Shinji was a corner Room with a small Japanese garden, and we were able to relax while sitting on the veranda. It was unfortunate that we couldn’t go out onto the terrace due to the rain, but we were able to take our time soaking in the Onsen in the in-Room scenic-view bath while looking out over Lake Shinji. Each dish was excellent, and the sea bream rice at breakfast was outstanding.

We were extremely satisfied with everything—the service, the meals, and the Room. Every dish was delicious, and both dinner and breakfast were outstanding. The service was excellent as well and made us want to come back. It was hot this time so we couldn’t take a walk around the garden, but we’d like to visit again in a different season and enjoy a stroll through the garden. The food looked so good that we only managed to take photos of the appetizers.

The parking lot is less than a 1-minute walk from the Accommodation, but since we couldn’t bring the car right up to the entrance, the proprietress came to the car to pick up our luggage. Dinner was the Shige-no-Ya group dining Plan. The hot pot was served with their homemade broth instead of ponzu or other sauces, and it was very delicious. The soba rice porridge served at breakfast was also excellent. However, we chose a room with an open-air bath, and perhaps because it’s old, one tile had come off and there were stickers inside and quite a bit of dirty debris floating around, which was disappointing. There were several spots where things felt loose when touched, so I think they should be repaired before more tiles come off. My husband said both the Onsen and the garden were wonderful and he really liked them, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to, and they spoke to my daughter every time they saw her. Everyone was very friendly, which we appreciated!

From the warm welcome to check-in, breakfast, and check-out, the service was truly pleasant at every moment. They even kept our stay history from four years ago, and I was genuinely impressed when they asked, “Would you like the same morning newspaper as last time?”—such thoughtful attention to detail. I also asked for photos many times, and every staff member kindly took them without hesitation. And the breakfast—what you expect from Brighton—was absolutely delicious and very satisfying! I understand renovations will be starting soon, and I’m truly looking forward to staying again at the newly refreshed Brighton Hotel.