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I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

Both dinner and breakfast were served in a private dining Room, so we could relax and eat at our own pace. The service timing was perfect, and we were fully satisfied with the quality and generous portions of the meals. We also loved that they featured plenty of locally sourced ingredients. The fireworks were spectacular from the rooftop, and the open-air bath in our Room was excellent.

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

This was my first visit. Perhaps due to the season, there were no guests with children, and the Accommodation was very quiet. When I stayed at other Kyukamura properties in the past, most guests were families, so I was used to a lively atmosphere; it made me wonder whether it is usually this quiet here. The calmness was truly pleasant. The staff’s hospitality was excellent, which also made my stay very comfortable. The meals were delicious, and I enjoyed them at a relaxed pace. I would also like to thank the staff member who kindly joined me on short notice and enthusiastically helped with my search for shimaenaga (long-tailed tits). I’m happy to have found another Accommodation I’d like to visit again. Thank you for a wonderful time.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

Everything about the service was outstanding! The complimentary items in the refrigerator were amazing too, and we didn’t have a single problem during our stay!

Thank you very much for taking care of us during our stay. We truly appreciate your accommodating our food allergies. The meals were absolutely delicious. The Ryokan baths, the private bath, and the public hot springs were all wonderful. It was a shame we couldn’t visit all of the public baths, but we’d love to come back and do a full hot spring tour next time! As for amenities, we didn’t have any particular issues, but I happened to forget my makeup remover and thought it would have been helpful if the Ryokan had one available. We’re grateful for the lovely time we had. Thank you very much.

This Accommodation, Sagamiya, was a wonderful place where we could truly feel traditional Japanese hospitality. As soon as we arrived by car, the staff noticed us right away and came out to assist, kindly helping us park with ease. They guided us to our Room, and the attendant came to greet us and made tea for us. These days we often stay at more Western-style Hotels, so it was a pleasure to enjoy this Japanese-style hospitality again after a long time. We enjoyed a delicious in-room meal in the tatami Room with a lovely view. The open-air bath in the Room was also excellent, and even one night was enough to leave us feeling fully refreshed. All of the staff were very pleasant. We also appreciated the many thoughtful touches throughout our stay—it felt reassuring that experienced staff could make good judgments on the spot. We would love to visit again.

We stayed on a last-minute Reservation with my elderly parents and my sister, four of us in total. We arrived a little before our scheduled 3:00 PM check-in, and we were delighted to be warmly welcomed by the Accommodation staff lined up to greet us. The Room we were shown to was old, but very clean and comfortable. We went to the Onsen first, but my mother unfortunately felt unwell from the hot bath and couldn’t make it to dinner at 5:30 PM. Even so, everyone was incredibly kind—preparing rice porridge for her and checking in on her even if they weren’t our assigned staff member. We were truly grateful for their thoughtful care. Thanks to that, she recovered by evening—enough to enjoy the Onsen again. Of course, the other three of us were still able to fully enjoy the delicious meal. We also only found out after arriving that it was the day of the Atami Fireworks Festival. My parents were able to watch comfortably from an open Room on an upper floor of the Accommodation, while my sister and I walked about 15 minutes to the beach and were guided to a guest-only viewing area right in front of us. It was an amazing experience. This was our first time staying here with a sudden Reservation, but we were deeply impressed by the heartfelt hospitality from such wonderful staff. Thank you very much. My mother says she would love to enjoy your delicious dinner next time as well, so we hope to visit again soon!

The building is old, but it’s clean and has a nice feel. If the weather is clear, a walk along the seaside would be great. You can also use the rooftop open-air bath anytime during your stay. Breakfast was a good portion and very tasty. However, it seems the menu doesn’t change even for a Multiple Night Stay, so keep that in mind. There’s also a Royal Host next door, so you won’t have any trouble. The Room is spacious enough for the price, but the sofa is small, so it’s hard for two people to relax comfortably together. Staying at a luxury Ryokan and enjoying an upscale Hotel experience is nice too, but Beppu has been getting more lively lately—so I think it’s also fun to stay at a great-value Hotel like this one and enjoy nightlife around town. I’d like to drop by again sometime.

Perfect for a family of four! The views are spectacular—no doubt about it! The owner is a true gentleman—no doubt about it! As others have mentioned, the Room has a stylish scent (maybe from an air freshener?), and some guests may feel differently about it. Sing karaoke, dance, enjoy the Onsen, have a BBQ, take in the night view and the morning view—and check-out is at 13:00. We had a wonderful time!

This was our second stay. Last time, I came with my daughter, and the French dinner was so outstanding that I knew we had to return someday. That wish came true, and this time I was able to bring my two sons. Since it was my younger son’s birthday, I ordered a cake through the Hotel website and they kindly prepared it for us. The food is, of course, top-class—both dinner and breakfast are highly recommended. The Onsen was also wonderful, with silky-smooth water. We would love to visit for a third time. Thank you very much to all the staff.

We stayed as a group of four—my elderly parents, my sibling, and me—who usually live apart. My parents were especially pleased with the heartfelt hospitality. The meals were excellent; I particularly enjoyed the dessert. We will visit again.

The night view was beautiful, and we could see Atami Castle illuminated from our Room! The bath in the Room was also great, and breakfast was delicious! At first, we missed the road leading into the Ryokan and drove past it. Going back and taking the uphill road from the main street was a bit nerve-racking! The service was excellent, and we had a very comfortable stay!

I made a Reservation just two days in advance, and the property was very clean with a calm atmosphere, so I had a comfortable stay. Since it was a one-night stay with No Meals Included, I didn’t use anything other than the Room. I didn’t have much interaction with the staff, but they greeted me politely when I went out, and their bright, friendly manner was very pleasant. The Room was spotless and well stocked with amenities, and I was able to relax quietly. The area is rural and there aren’t any convenience stores nearby, but there are small shops, an Onsen Facility, and restaurants just a short walk away, so even with children we were able to enjoy ourselves 충분に楽しむことができました。 I also got to enjoy Saga’s beautiful nature and cherry blossoms. With great weather as well, it turned into a wonderful trip.

Our family of five stayed for two nights. We had a Japanese-Western style Room, which was clean and had a great view; we could even watch fireworks at night. The only drawback was that the floor futon laid out in the tatami area was thin and gave me back pain. The bed was very comfortable. The breakfast buffet offered a wide variety, including Nagasaki specialties, and everything was delicious—especially the sara udon, which surprised us with how good it was. The bath is an Onsen, and my body stayed warm for quite a while afterward. After 9:00 p.m., it got very crowded, and there was even a line to wash up. When I entered the tub, I felt something touch my foot; when I picked it up, it turned out to be a razor—one wrong step and someone could have been injured. This may be an issue of individual manners, but it might be best to prohibit bringing razors into the bathing area. Our child got scared and stopped using the tub after that. You can also enter Huis Ten Bosch by boat from within the park area, which adds an exciting attraction-like experience that our kids really enjoyed. Overall, we were very satisfied with our stay.

All Hotel staff were very kind. Also, during dinner at Sanpou Nishimuraya, they explained the ingredients and cooking methods in detail, and we thoroughly enjoyed the seasonal dishes. After checkout, a staff member found an item we had left behind in our Room and kindly delivered it all the way to Kinosaki Onsen Station, which was a great help. Thank you very much.

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.