ทั่วประเทศ × ที่พักธีมโฟรเซ่นการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was our first stay here, and among all the places we’ve visited, it was the best Accommodation for Western-style cuisine. Thank you to all the staff for your hospitality from welcome to farewell. The Room (very relaxing) and the bath (the in-room bath was more than enough) were both excellent. Above all, the meals were outstanding—both dinner and breakfast. Each dish was beautifully presented (including the tableware) and delicious, and we were amazed by how many items there were in the Japanese breakfast (we finished everything). We will definitely visit again during the autumn foliage season. One request: it would be nice to have body wash towels available in the bath area.

The carefully prepared, healthy cuisine, the clean and stylish Room, the luxurious amenities, and the bath where you can soak while listening to the gentle murmur of the river—everything was deeply satisfying and made for a truly wonderful stay. What left the strongest impression was the hospitality of all the staff. There were several international staff members as well, and seeing them serve guests earnestly in Japanese and make an effort to embrace Japanese culture was heartwarming and put me at ease. This is an Accommodation I would love to visit again. Thank you very much for such a wonderful time.

It was my first time in a while soaking in a bath with a strong sulfur scent, and it truly felt like, “I’m at an Onsen!!!” I was very satisfied. The front desk staff and the dinner service staff were also young, efficient, and excellent.

I stayed with my parents and husband—four adults in total. There was a complimentary alcohol service available until 10:00 p.m. (there was even beer in the Room refrigerator!), and the all-inclusive drinks with meals also offered a great selection of alcohol. We could even enjoy sparkling wine at breakfast—wonderful for my father and me, as we both love drinks. Every summer, we stay one night at an Accommodation in Fukushima to coincide with my mother’s visit home, and my father really loved this place, saying, “Let’s stay here again next time—let’s make it our regular.” From the bath to the lobby to the Room, every space had beautiful interiors and a wonderful sense of design. The staff were also warm yet polished in their hospitality. It was our first trip where I treated my parents to a stay, so it became a truly memorable experience for us. Thank you very much.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

It was a quiet Onsen Accommodation that suited the town of Hida-Furukawa perfectly. Everything was wonderful, and it’s rare that I’ve been able to relax and enjoy myself this much. What was so great? Everything! The only disappointment was that I could hear footsteps from the Room on the third floor, and it bothered me until late at night. Next time I stay, I plan to request a Room on an upper floor. It’s an Accommodation I would definitely like to stay at again next year.

We stayed with my son’s family—six of us in two Rooms. There was a free shaved-ice service in the arrival lobby, which delighted the kids. The Room was spacious and comfortable. The only drawback was that we couldn’t adjust the air-conditioning temperature very well, but everything else was fine. The large Onsen public bath was also spacious, and we were able to relax and enjoy the Onsen. It may have been a circulated bath, as there was a slight chlorine smell, but there was also a sauna and we had a pleasant stay. Both dinner and breakfast were buffet-style for the first time in a while. Dinner offered all-you-can-eat sushi, sashimi, sukiyaki, steak, and more; breakfast was also very tasty, including local ingredients. I think this is a great Ryokan where three generations can enjoy themselves and everyone can be satisfied.

Everything—from the staff and guest rooms to the meals—was perfectly balanced and very comfortable. The staff were friendly without being intrusive, and we had a wonderful time. It would not be an exaggeration to say this was one of the best Hotels we have ever stayed at. Thank you very much.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.

This was my first stay. I found this Hotel online at short notice, but the 12:00 checkout and child-friendly breakfast appealed to me. The room was very clean and offered excellent value for money. The staff were also very kind and helpful. I would like to stay again. Thank you very much.

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

The service was outstanding, and I’m truly glad we chose this Hotel. All the food and drinks were delicious. On the front desk floor, there were complimentary coffee and cold barley tea, and in the lounge area they even provided ice bars and Yakult for the next morning—everything was thoughtfully prepared. Of course, we also enjoyed the late-night soba. We had no complaints at all and had a wonderful stay.

Directly connected to Shin-Urayasu Station, and even when we arrived around 1:00 p.m., the front desk smoothly stored our luggage. With Atre and AEON nearby, it’s convenient to grab a meal or do some shopping before check-in. The guest room offered great views through the large windows, and the glass-walled bathroom made the space feel especially open. Being able to enjoy the outside scenery from the bathtub felt like a luxurious touch. The TV was placed at the foot of the bed, making it easy to watch while relaxing. We also visited the bar on the 22nd floor; the night view from the counter seats was beautiful, and it was a calm place to unwind. The parking lot is underground, and guests can use it for just under JPY 3,000 per night. It seems there is also a Plan that allows you to keep your car parked for a while after check-out, which should be convenient for those traveling by car.

The food quality is exceptional—everything we tried was truly delicious. The breakfast buffet is not only tasty, but the staff also keep it clean and well organized at all times, so you can enjoy it comfortably. The Room facilities are not brand-new, but everything—including the bathrooms—is thoroughly cleaned, making for a comfortable stay. From the doorman onward, many of the staff are incredibly kind and greet you with warm smiles, which makes you feel welcome. Rather than staying just to visit a theme park, this is a Hotel that makes you want to stay simply because you want to stay at Hotel Okura—a place full of heartfelt hospitality.

I always spend the summer in Hokkaido, and this time I visited Niseko again after a long time. Niseko seems to have changed quite a bit recently, and I chose this place because I wanted to see what it’s like now while also sensing an atmosphere somewhat like Karuizawa. The Hotel Room had a spacious layout that I really loved, and the Onsen was amazing—open 24 hours with free-flowing natural spring water. Dinner, one of the true highlights of traveling, was also outstanding. It was my first time having a chef prepare and serve each dish fresh right in front of me, and I truly enjoyed such a luxurious meal. The service was attentive down to the smallest details, and I was deeply impressed. If I have the chance, I would definitely like to stay here again.

Overall, we were satisfied with the Accommodation Fee. However, please note that the parking area is small.

We stayed here for our first fan trip, and both the exterior and the interior were wonderful. We were very happy that our Room was upgraded for four guests. The staff were professional and courteous, which made our stay very comfortable. I was personally pleased to find bath salts among the amenities. For breakfast, we could make a Reservation via QR code at our preferred time, so we weren’t tied to a schedule and could head to the buffet at a relaxed pace. The buffet offered a wide variety of dishes, all well-seasoned and delicious. With early-bird discounts and campaigns, the price was great value, making this an extremely satisfying fan trip. My friends were also very happy, and we’re already talking about staying here again. We look forward to seeing you next time as well. Thank you very much!!

I stayed here four years ago and came back because I was craving soba. The Onsen water still has that silky feel, and it’s as wonderful as ever. This time I enjoyed a Multiple Night Stay and was able to truly relax. The soup curry at breakfast was also delicious, so I bought soba dipping sauce and packaged curry as souvenirs. We laughed remembering how last time we wondered, “Can we get through this way?” and then had to turn back from a dead-end road—classic Hokkaido travel. It really reminded me that eastern Hokkaido has great Onsen Accommodations. I’d love to come again.

I thought it would be difficult to get there without a car, but there was a free Shuttle Service bus, so it was easy to reach by train as well. There was also a Shuttle Service to Sukayu Onsen, and I was very satisfied to be able to enjoy an Onsen with different water quality from the Hotel’s. The meals were all carefully prepared using local ingredients. The restaurant had a great atmosphere, and everything was delicious. All of the staff were very pleasant and helpful. Unfortunately, due to heavy rain and wind on both days, we couldn’t use the Hakkoda Ropeway, but we were able to relax at the Hotel until it was time. We had a wonderfully relaxing summer vacation. Thank you very much.

We stayed one night before visiting Disneyland and one night after visiting DisneySea. I traveled with my daughter, but the day before we left, our hair curling iron broke—so we had to go to an electronics store near Shin-Urayasu Station! On the way there, we used the Resort Line and JR, but my daughter looked it up and we were able to return on a single bus that stopped right in front of the Hotel. So convenient! It was raining, and being able to get around cheaply without transfers was really helpful. Shin-Urayasu has supermarkets and other shops, which made things easy—and I was able to buy what I wanted as well. We spent less time at DisneySea, but a pinch turned into an opportunity. Disney Hotels are convenient in many ways, but they can be inconvenient for sudden shopping trips. Having this Hotel in a location where you can handle situations like that without stress is “the best!” We’ll stay here again next time.