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This was my first stay, and just as everyone says, it was a truly wonderful Accommodation. The food was delicious, the Onsen water was silky-smooth, the staff were great, everything in the fridge was free, and the price was reasonable. The view was beautiful and very relaxing. Also, since I love drinks, I was thrilled by the wide selection of rice shochu... Thank you very much! I’ll definitely visit again.

Thank you very much for the Shuttle Service from the airport. I’m not familiar with the area and can’t drive, so it was a huge help. The Room had a calm, relaxing atmosphere, and the large sofa made it easy to unwind while enjoying the view. The meals were beautifully presented on lovely tableware, and they were served in perfect timing to match our pace—thank you so much. As expected of Otsuka Pharmaceutical, the hospitality was truly outstanding. I personally love Oronamin C and Fibe-Mini, so I was delighted by the complimentary drinks in the refrigerator. The Otsuka Pharmaceutical toner and serum provided in the bath felt wonderful to use, and I’m considering purchasing them. This is a truly wonderful Accommodation that I would love to visit again.

I always spend the summer in Hokkaido, and this time I visited Niseko again after a long time. Niseko seems to have changed quite a bit recently, and I chose this place because I wanted to see what it’s like now while also sensing an atmosphere somewhat like Karuizawa. The Hotel Room had a spacious layout that I really loved, and the Onsen was amazing—open 24 hours with free-flowing natural spring water. Dinner, one of the true highlights of traveling, was also outstanding. It was my first time having a chef prepare and serve each dish fresh right in front of me, and I truly enjoyed such a luxurious meal. The service was attentive down to the smallest details, and I was deeply impressed. If I have the chance, I would definitely like to stay here again.

I was looking for a Hotel around Lake Toya where I could stay with my dog, and chose this Hotel— it was truly an outstanding experience. Both breakfast and dinner were exceptionally delicious, and I was completely satisfied. The facilities were clean and modern, and all the staff were wonderful. The only thing I noticed was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. I would love to visit again!

Because it’s close to Zao, this was my first stay at this Accommodation. To put it mildly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air bath is excellent as well, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance of attentiveness and distance, and everything was impeccably clean—I truly enjoyed my stay.

It felt like an extraordinary Hotel experience, as if we were traveling abroad. Both the Japanese staff and the fun international staff provided wonderfully pleasant service, making our stay even more enjoyable. At dinner, they introduced the menu, and our middle- and high-school-aged children were able to enjoy the meal while chatting. At breakfast, we could also see beautiful Mt. Yotei. The fresh sashimi and Hokkaido vegetables in particular were truly delicious. The Room was spacious, with an island kitchen that felt like something overseas. There was a separate bath and shower Room, two toilets, and TVs in each Room. The private bath was a big hit with our teenage daughter as well. As a mother, I was especially grateful for the washing machine in the Room—it really helped to be able to wash clothes that got wet during river rafting in Niseko! Just a short walk away is Tokyu Grand Hirafu’s activity Facility, where our whole family enjoyed pickleball from the morning. There are also photo spots, so we could make good use of even the small amount of time before check-in or after check-out without wasting it—and capture great memories too! It was such a wonderful Hotel that made us think, “We want to come back!”

We visited again this summer vacation at everyone’s request. The Room was spacious, there was a dome, and even a pool—and the kids could get excited without being scolded (haha). There were massage chairs, and every Room had a TV where we could watch YouTube and more. They also prepared plenty of delicious coffee for us. We enjoyed an amazing feast until we were completely full, plus a surprise cake. The yokai quiz, late-night udon, running around on the lawn, and taking a bath while looking at countless stars and a beautiful moon—there’s nowhere else this close by where both adults and children can be so satisfied! We were also happy that everyone remembered our favorite staff member we see every year. We were told it was their day off and said how disappointing that was—then they surprised us by coming to greet us the next morning before we left. The kids were thrilled to hand over the letters they brought and to chat together! Thanks to your warm hospitality, we made wonderful summer vacation memories again this year. Thank you very much.

It was a wonderful stay, exactly as we had hoped. The Room was very clean, every dish at both dinner and breakfast was delicious, and the private Onsen was fantastic—we were completely satisfied. Some oil from the stone-grilled Tochigi Wagyu accidentally splashed onto my skirt, but when I asked for advice, they kindly prepared a tray with mild detergent and towels and explained how to care for it properly. It was a huge help—thank you. If I had one small request, it would be nice to have simple snacks such as nuts when enjoying drinks in the lounge (a Ryokan we stayed at in Nagano recently offered this, so that may be why I noticed), but we truly appreciate being able to enjoy complimentary drinks. A highly recommended Ryokan.

I visited with my wife. Even in the rain, the staff waited for our arrival and came out to greet us with an umbrella. We were truly impressed by their thoughtful and warm hospitality. The meals were excellent, featuring Japanese cuisine made with plenty of fresh seafood from Chiba, as well as generous portions of meat and vegetables. Every dish was carefully prepared and delicious—I ended up eating more than I intended. The semi-open-air Onsen bath attached to our Room was also wonderful, and we were able to relax and enjoy the Onsen at our own pace without worrying about others. The food, Onsen, and service were all outstanding, allowing us to spend a peaceful time together as a couple. We would love to visit again.

From the warm welcome to the heartfelt send-off, we were truly satisfied with the hospitality. With the carefully designed interior and a beautiful garden view, we could freely enjoy a variety of delicious Ureshino cold teas, which helped us forget the heat. Dinner was delicately prepared with deep flavors and was beautiful to look at; even my mother, who has visited Onsen all over The whole country, was deeply moved. The bath in our Room was also a continuously flowing Onsen, and it felt wonderful. All of the staff were genuinely kind, and their smiles were soothing as well.

At first, I felt the price was high, but after staying there, I was more than satisfied with the value. Both the Accommodation and the Room felt open and airy, and in a secluded, hideaway-like atmosphere, the staff’s warm smiles made my stay truly comfortable. The food was excellent and delicious, and the bowls and plates—beautifully chosen to match each ingredient—were also wonderful. You may get insects or leaves blowing in, but that’s only natural in such surroundings. Everything was kept very clean, so it didn’t bother me at all. It’s an Accommodation that makes you want to come back.

I stayed at Banshokaku Shikishima again this summer while visiting my hometown, and once again I truly felt it is an Accommodation where attentive care and consideration reach every detail. All of the staff were extremely polite and kind, and I could really feel their warmth and compassion. The meals were very thoughtfully prepared, delicious of course, and left me completely satisfied. The staff who welcomed me at the front desk and in the parking area also assisted me very courteously, which made me feel great. I also remember seeing a staff member giving directions to another guest—explaining slowly, clearly, and with great care. This time as well, I am simply grateful for the warm support from the front desk staff when I was leaving. Thanks to you all, I was able to relax comfortably at my own pace and feel refreshed. I would definitely like to stay at Banshokaku Shikishima again next time too. To everyone on the team, I look forward to seeing you again someday. Thank you very much.

Both the meals and the bath were excellent.

It was a calm, adults-only Accommodation with a relaxing atmosphere. The attentive service, guest room, and bath facilities were all high quality, and we were very satisfied. The meals were not too much—just the right amount for seniors—and truly excellent. Finally, I sincerely appreciate your honest and considerate response when I mistakenly thought I was a Diamond member. Thank you very much.

From the warm welcome upon arrival and guidance to the Room to the attentive service during meals, the hospitality was exceptional and made our stay very comfortable. We were extremely satisfied with the view from the Room, the open-air bath, and how clean everything was. We were also very pleased that many items in the refrigerator and much of the room service were available at no additional charge.

My wife and I visited from Kyoto. As it had not been long since the renovation, everything was very clean, and we had a comfortable one-night stay. The open-air bath in the guest room lets you fill it yourself—add cold water if it’s too hot, or add hot water if it’s too cool—so you can adjust the temperature to your liking. Both the hot and cold water flow were plentiful, making it a truly stress-free Onsen experience that’s hard to find. The meals were also excellent; each dish was thoughtfully prepared, and I felt the chef must be very talented. If I had to mention one minor complaint, it would have been perfect if we could have seen Mt. Aso clearly from the bath, but I understand that can’t always be helped.

Due to a change of plans, I made a Reservation the day before. It was a rainy day and I arrived early, but I was able to choose a book from the many available and enjoy reading at a relaxed pace with a cup of coffee in hand. The spacious bath, especially the bubble bath, was very soothing. The meals were so plentiful that I couldn’t finish everything. The sunrise the next morning was beautiful. There were also goats and rabbits, and if it were closer, it’s a place where I’d love to bring my dog for a Multiple Night Stay.

The staff’s hospitality, attentive care down to the smallest details, delicious meals, and well-maintained Facility all made this an outstanding Ryokan with nothing to fault. The Onsen was wonderfully smooth, free-flowing from the source, and because the temperature is relatively low, you can enjoy it again and again. We had a truly elegant stay. Highly recommended. Thank you to all the staff—we would love to visit again.

We traveled around Kumamoto by rental car with my spouse and our two sons, and stayed at Soan in two Rooms. Overall, we were very satisfied with our stay. The staff were kind and attentive, which made us feel truly welcome. The Onsen water quality was excellent, and we felt deeply relaxed after bathing. The Rooms were clean and comfortable, making this Accommodation a great choice for a family trip. I highly recommend it, and would love to stay again if we have the chance.

There was a much more impressive large public bath than I expected, and it really helped me refresh after the trip.\nI was also pleasantly surprised that the massage chairs were free to use.\nFrom the entrance to the Room, everything is tatami, and our 1-year-old daughter loved it.\nRecommended for families with small children.