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We stayed with the 1-night, 2-meal plan with BBQ included. The trailer house felt quite old and slightly tilted, but it was more than made up for by the attentive upkeep and cleanliness, so it didn’t bother us at all. The air conditioner worked well, and our family of four had a wonderful evening. Both at check-in and during meals, the service was excellent—it reminded us that what makes a trip truly great isn’t just the Facility, but the people. Thank you very much for your hospitality.

I stay here almost every year, and I especially like the excellent, delicious buffet and the spacious baths where I can truly relax. The Facility is getting old, but it is well maintained and very clean. The courtyard in the accommodation building (?) looks dirty and is covered with a sheet, which doesn’t look very nice. I think it would be great if it could be improved—such as by planting trees—to make it look better.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

Thank you very much for your flexible and thoughtful support during our stay. One member of our party required special consideration regarding meals, and when we contacted you by email in advance, you replied promptly and accommodated us as much as possible. We truly appreciated your kind response despite it being a busy season. The meal prepared for our family member did not look sparse or reduced in portion, was delicious, and above all, they were very happy with the care shown. Of course, any health impact related to meals is ultimately the guest’s own responsibility (I would like to emphasize this for the sake of everyone at the Hotel), but we were genuinely moved by how considerate your approach was. Not only at the restaurant, but also from the staff who welcomed us, at the front desk, and at the shop, your attentiveness and perfectly comfortable sense of distance made us feel at ease. We were able to experience the calm elegance and excellence of a prestigious Hotel with a long tradition. We are sincerely grateful. Thank you again—we would love to visit again.

Black mineral bath after a long time This was my fifth visit. The black water is stronger at the day-use spa than at the Hotel, so I went there first—but has it been getting lighter year by year? The first time I bathed, there was sediment built up and it felt like soaking in mud. The smell was like a rotten ditch. I got hooked and came back many times, but… does it feel more diluted now? The smell was still incredibly strong, though. But that’s fine. Because I love it.

We had a wonderful time with our dog. The meals were delicious. The service was excellent. We were able to spend lots of quality time with our dog. We’d love to come again.

I stayed here for an event and a shrine visit. The front desk staff were extremely friendly, and that alone made the heat and fatigue melt away. Their explanation of the Room location and the check-out procedure was also very clear. The Room had wooden flooring, was very spacious, and comfortable to stay in. The bathroom did not have a shower curtain like a typical unit bath, so when showering in the tub I took a little care not to get the outside wet (it was fine). Two sets of amenities were provided, and it was helpful that disposable chopsticks were included as well. I used one toothbrush and one pair of chopsticks. Thanks to that, I slept well. Check-out is done by dropping off the key. It was such a good Hotel that I almost regretted not being able to say “thank you for your help” in person. If I have the chance, I would like to stay again.

The hospitality, the stylish dinner, and the ochazuke breakfast were all wonderful—I’m glad I was able to stay here. However, I have some concerns about my legs, and I didn’t realize from the Accommodation photos that it is a two-story building; I would have been happier if the toilet were on the first floor. What is the entryway area inside the Room (the earthen-floor space) intended to be used for?

We stayed here for a trip to Yamanashi. We stayed two nights, and it was disappointing not to see Mt. Fuji from the first day, but on the last day we could see Mt. Fuji perfectly from the window! There are houses nearby, but it was my first time seeing Mt. Fuji so beautifully and I was truly moved. I think this is a log cabin with a spectacular view. The cabin has a cypress barrel bath, which feels wonderfully luxurious. This time we couldn’t see Mt. Fuji while bathing, but on a clear day it seems like it would be an amazing scenic bath! The public bathhouse directly across the street was also great.

Unfortunately, due to cloudy and rainy weather, we couldn’t see the starry sky, but we’re already thinking about when to come back for another try. There was a warm, homey atmosphere among guests as well—people asked questions and helped each other out. The drink corner was a great idea, but even after trying many times, no ice came out, and there were a few things that were unclear. An elderly guest seemed troubled because the coffee wouldn’t stop dispensing. I think it would be helpful to post easy-to-understand instructions. At mealtimes, the staff serving us were all foreigners, but they were very polite. Their Japanese was quite limited at times so we didn’t always understand what they said, but we could generally guess from the context and had no issues. One thing that stood out compared with other hotels I’ve stayed at: since it’s a quiet Hotel I thought this might be normal here, but I was surprised that none of the staff said “good morning” to guests in the morning. When my husband passed by the front desk he greeted them first; they may not have heard him, but they were chatting among themselves and didn’t greet guests even as people walked right in front of them. In contrast, the foreign staff in the restaurant—even with limited Japanese—did say “good morning.” Also, the Onsen was wonderful, but there is no fan in the changing room. Having one would help guests cool down more easily and might reduce crowding there. The large public bath and open-air bath are very comfortable and warm you up well. The green view from the open-air bath—and in the morning, clouds or mist drifting over the mountains—felt truly unique. The meals were a good portion size and showed creativity within their price range. Dinner offered an enjoyable mix of Japanese- and Western-style dishes with plenty of variety. Breakfast was buffet-style with many options including both Western and Japanese items as well as desserts; everyone seemed to be enjoying it. The highland area is beautiful—it feels like it could even become a villa resort area someday. We also visited Relaxia Forest next to the Hotel (apparently used as a movie filming location). It’s a lovely forest where we could enjoy forest bathing too. There don’t seem to be any other Hotels around this area, so we’d like to stay again.

This was my fifth stay, and I visited for three consecutive months. I love the beautiful presentation, delicious food, and the open-air bath. The Room is spacious and wonderful as well. The owner is very kind, making this an Accommodation I definitely want to return to.

It was a well-deserved getaway for the two of us. Rain was in the forecast, but the Room was far better than we imagined and it became an unforgettable memory! The kitchenware was fully stocked, and both the bathroom and toilet were clean and convenient.

We stayed during the three-day weekend in November with our family of four and two dogs. The spacious bath, delicious meals, and nearby attractions like the Yamanakako Autumn Leaves Festival made our trip memorable. We also enjoyed stunning views of Mt. Fuji. It was a wonderful family trip. Thank you very much!

We stayed with a family of four and three dogs. It was our first trip traveling with dogs, so we had some concerns, but the Hotel was very dog-friendly and we were extremely satisfied. The Room was more spacious and cleaner than we expected. The bath on the second floor felt a little cool. Since it wasn’t a cold season, it only bothered us slightly. We would love to stay here again when we visit Amakusa.

We stayed in the new wing this time. The Room layout, design, and atmosphere were excellent, and we were able to spend both nights very comfortably. The meals were very luxurious, but since we had a Multiple Night Stay, the buffet was the same on both days—if the main dish changed by day, it would have been even better. Above all, there are amusement parks and a zoo nearby, and since we traveled with children, it was a flawless five-star stay. Also, the Onsen offers a mixed-gender style where swimsuits are worn, so our whole family could bathe together and our kids were thrilled. We would like to visit again around the same time next year.

This time, I stayed with my 93-year-old mother. I had informed them by phone in advance that an elderly guest would be with us, and they thoughtfully provided chairs in the Japanese-style Room and the in-room bath, and also took our mobility into account when arranging access to meals and the large public bath, which was a great help. The meals were also delicious, and we were very satisfied with this Accommodation.

This price was a great deal with next-day passport included. The Room was spacious and nice, but it was a bit disappointing to find hair in the washbasin.

The Hotel had a calm, modern Japanese-style atmosphere throughout. The view from the window was beautiful, overlooking the Nagara River and Gifu Castle. The scenery from the large public bath on the 8th floor was also spectacular. I really enjoyed breakfast, with fun and delicious options like comparing different types of rice and making my own furikake seasoning. For dinner, I chose in-Room dining, so I could eat at a relaxed pace. The only disappointment was that the tempura in the Shokado bento had gone cold, but that’s understandable for a boxed meal. All of the staff were polite, and I had a wonderful stay.

The Room with a private pool is pricey, but it was excellent. The weather is pleasantly cool, making it a great place for a summer getaway. Since there’s also a private pool and an Onsen, you could still enjoy your stay even without a pool in the Room. The meals were disappointing—despite the price, they felt very much like catered food. I understand it may be difficult to secure a chef, though…

We were able to relax in a quiet, calm atmosphere. The nearby bath was also very pleasant. The breakfast portion was just right for seniors like us. The rice was very delicious, but we couldn’t finish it and regretted leaving some. However, since we didn’t include dinner, we had trouble finding a place to eat in the evening. There were restaurants nearby, but many were closed, so we went to Gotsu. We should have checked in advance.