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This is a small luxury hotel with 55 rooms. Because of that, the staff pay close attention to every detail. They greeted me by name whenever we passed, and kindly listened to casual conversation—it's the kind of hotel that makes you want to come back again and again.

This is a perfect Accommodation no matter when you visit. It was Kyoto in extreme heat, but thanks to your thoughtful care in many ways, we had a wonderful time. The pike conger is a must in this season; it is an additional-order dish, but highly recommended. We are planning to visit again in autumn.

We chose this property because we wanted a room with a private bath and were also attracted by the lounge, and it exceeded our expectations. The entire property and our room were spotless and beautiful, and we were especially impressed by the wonderful service from all of the staff. Thank you very much. We would love to visit again.

The views, the people, the space, and the food—everything was exceptional. I felt instantly healed rather than gradually. The sunset was beautiful, and every staff member’s hospitality was heartfelt. The cooking that brought out the best in each ingredient was outstanding, as were the delicious broths. Not only dinner but also breakfast was truly elaborate and carefully prepared. I could go on forever, but in short, it was wonderful. Thank you very much.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

Thank you again for your wonderful hospitality. We were thrilled to stay for the first time in a Japanese-style room with a jacuzzi, which is usually very hard to secure a Reservation, and my cousin and I were overjoyed. We could also admire the Mid-Autumn full moon through the large open picture window at the front—it was an unforgettable, moving moment. Throughout the property, we were impressed by the thoughtful touches everywhere: simple arrangements of wildflowers and fine pieces on display that we could enjoy as we walked to the restaurant and public bath. The moon-viewing décor in the lobby lounge, as well as the magnificent folding screen and large floral arrangement at the entrance, were all wonderful. Next time, I would love to visit with my husband and family, including my son and his wife. Thank you very much.

It was my first mother-and-daughter trip in a long time with my daughter who lives in Tokyo. From the moment we left our luggage before check-in, the staff were wonderful. When I checked in and looked hot, a male staff member quickly brought me a cold wet towel. The staff we passed in the hallway, the staff who offered welcome drinks in the first-floor lobby, and the pregnant female staff member who guided us at breakfast (I wonder if she has started her maternity leave?)—everyone was so kind. The breakfast was delicious no matter what we chose, and the kitchen staff were also truly pleasant. We were completely satisfied with everything. The Room was clean and showed great taste. We rested comfortably. Perhaps because it’s not a large property, it was very quiet and relaxing. The beautifully arranged fresh flowers at the entrance were also wonderful. It became a truly enjoyable trip to Kyoto. Thank you very much for your hospitality.

We had a wonderful time in a very clean room with excellent facilities. The meal was also delicious—a meat-themed kaiseki course that felt refreshingly different from typical ryokan cuisine. The location, in the Higashiyama area, was another highlight, making it easy to explore around Kiyomizu-dera in the morning.

Thank you for taking care of our family for two nights! First of all, we truly appreciate the staff’s thoughtful hospitality. They responded flexibly to our special requests and even accommodated menu-related changes. The building has a charming atmosphere, and the Room was neat and very clean. We were soothed by having meals served in the Room and by the wonderfully silky bath that we could enjoy anytime. We’d love to visit again! Thank you very much!

Both the interior and exterior are new, clean, and functional. The parking lot is spacious, making it easy to park. The beer and sake after a bath were excellent. I tried four types of sake, and all of them were delicious. All the meals were delicious as well—the Tamba black soybean tempura was outstanding. They also had everything I wanted to drink—beer, sake, wine, and shochu—so I ended up drinking a little too much.

The room was very nice, and the spa and view were excellent.

I’m always grateful for the wide variety of breakfast options here, and I’ve also noticed that many areas—such as the baths—are barrier-free, which is very reassuring. I’d like to stay here again in the future. In particular, the Onsen doesn’t have rocky, uneven surfaces, so I don’t have to worry about slipping or falling.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

This was our first stay on the Club Floor in two years, and thanks to your courteous and pleasant service from check-in onward, we had a very comfortable time. Maybe it’s Okinawa, maybe it’s The Terrace Hotels—either way, the juice in this lounge always tastes especially delicious. We also visited the newly introduced nightcap service, and it was wonderful to relax after dinner with coffee at Maroad. There were piano performances on both nights; each pianist arranged familiar tunes from Studio Ghibli and Disney that anyone can enjoy, and my wife and I had fun listening while guessing the song titles. A lounge staff member who assisted us two years ago even remembered us—just as my wife and I had hoped—and we truly enjoyed chatting together. This time we also used the gym and La Sima for the first time, and my wife was delighted, saying, “This was our most enjoyable stay at The Naha Terrace ever!” Thank you again to all of your staff. We look forward to seeing you again next year.

My spouse, our younger daughter, and my 88-year-old mother stayed for one night. The arrival briefing was thorough and easy to understand, and whenever we had questions—at any time and in any place—the staff always responded accurately and courteously. What made us happiest was celebrating my husband’s 70th birthday at the restaurant: they kindly treated us to a special dish with sea bream, red rice, and sake. They also provided my husband with a purple outfit and took a commemorative family photo for us. It became a wonderful celebration, and we were deeply moved by the restaurant team’s thoughtful hospitality. The food was excellent, especially the fresh seafood. We also really enjoyed the Awa Odori event.\nThanks to everyone at the Hotel and restaurant, it was a truly memorable trip, and we are sincerely grateful.

Quiet and reassuring. Impeccably clean. From the stairs to the lobby, every space reflects the owner’s attention to detail. My favorite is the wraparound balcony—spending Kyoto’s magic hour here always leaves me feeling quietly happy.

This was our first stay with the VMG Hotel group, and we made a Reservation because we were drawn to the location and breakfast at Heian Shrine. With only three Rooms, the atmosphere was calm and relaxing. Even though we may have caused some inconvenience with two children, everyone at the Hotel was truly kind and helpful, making our stay very comfortable. They also handled an issue pleasantly and professionally, for which we are very grateful. As for the Room, it was a bit inconvenient that there was no luggage rack like many Hotels have. Also, since the bathroom, toilet, and sink were all in one unit, it felt slightly inconvenient for five people across three generations (as two-bedroom or connecting Rooms often have two bathrooms/toilets). That said, the Room was spacious and spotless; we could hear the bell from Kodai-ji Temple and even catch glimpses of people passing along Nene-no-Michi—full of charm and atmosphere. Thanks to the great location, we could walk to many sights. Gion at night and Ishibe-Koji Alley were also wonderful. Breakfast at Heian Shrine was a special experience as well—this stay truly made us glad we chose this Hotel. Highly recommended.

I stayed for two days, and I was truly impressed by the staff’s kind and attentive service. I have stayed at many Hotels across Japan, but I was once again struck by the meticulous hospitality at Hotel Okura Kyoto. Throughout my stay, their genuine desire to help guests feel as comfortable as possible came through naturally in many situations. During my stay, I dined at the French restaurant on the 17th floor and also used room service; both the food quality and service were impeccable. More than just its Facilities or location, I feel that the staff’s hospitality itself is one of this Hotel’s greatest attractions. It was a Hotel where I would definitely like to stay again.

I finally got to visit Ureshino Onsen, which I’d been wanting to go to for a long time! I stayed with two female friends, making three of us. It rained that day, and we got a bit lost on the mountain roads before arriving—I was glad we didn’t get there too late at night. The Room was spacious enough even for three people. The cypress bath in the Room was wonderful—I lost count of how many times I used it. We also really enjoyed the large public bath! We couldn’t use the facilities over at Taishoya this time, so I definitely want to come back! The spring water quality was truly silky and lotion-like—an Onsen I absolutely loved. For meals, the tofu at breakfast was delicious, and the sesame soy sauce topping was amazing too! It had just the right amount of privacy, and all the staff were so kind—thank you very much.

I stayed here with my parents and my 7-month-old daughter. It was even more baby-friendly than I expected! They provided a diaper disposal bin, baby bath, baby soap, bed guard, Bumbo seat, and even bath toys. In addition, the dining area for both breakfast and dinner was a private room. With tatami flooring, we could relax and enjoy our meals without worrying too much even if our baby crawled around or made a bit of noise. They also helped warm up baby food and provided tableware and a high-low chair, which was incredibly helpful. The food was delicious—we were truly satisfied! The staff also spoke to our daughter often, which made us feel very welcome. I especially recommend this place for families with children.