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This is a truly wonderful Hotel. The service, the Room, and the breakfast are all exceptionally attentive, and there are delightful surprises everywhere. The art pieces throughout the Hotel are also fascinating. It’s fun just to walk around and look at them, and it’s especially nice that whenever I spoke to the staff, they gave thoughtful, well-informed answers. Thank you very much.

The blend of nature and luxury was wonderful. I loved taking my time in the sauna, and the wood-burning stove was truly soothing. Both dinner and breakfast were excellent. I’ll definitely be back.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

We were blessed with great weather this time, and the view from the in-room semi-open-air bath was wonderful. The Onsen may feel a little lukewarm, but it keeps you warm for a long time. We heard the meals had just been updated with new offerings, and everything was delicious. With all amenities provided, this Accommodation is truly appreciated for allowing us to visit lightly and casually. We would love to return again in different seasons. Thank you very much again for this stay.

We stayed here for a live concert at LaLa Arena TOKYO-BAY in Minami-Funabashi and to enjoy Tokyo DisneySea the next day. Since it’s a Hotel directly connected to Maihama Station, it was very convenient that we could leave our luggage both before check-in and after check-out. Breakfast starts at 6:30 a.m., which was great because we had plenty of time to line up before the park opened. You can also choose amenities freely, and there were plenty of options that helped relieve the fatigue from all the walking. The Room was a twin (Casual 2). It’s slightly compact, but it wasn’t an issue as we could spread our luggage out on the bed. We’d like to stay again.

I have stayed here many times. Although it is an older Accommodation, the Room and baths are always kept very clean, which makes for a very pleasant stay. The staff are attentive and considerate while maintaining a comfortable sense of distance—truly a wonderful Accommodation. The early-summer dishes this time were also delicious. They looked refreshing and beautifully presented. I would love to visit again in winter. Thank you very much.

I stayed here last year and was very satisfied, so I chose this Hotel again this year. Above all, the highlight is the wide variety of food. Everything was delicious, and I ended up going back for seconds many times. The pork shabu-shabu served in a small hot pot was especially outstanding, and I loved that you can shabu-shabu not only pork but also seafood. With several broth options to choose from, I could enjoy it exactly the way I like. In addition, there were sushi and sashimi, Tokushima ramen, freshly fried tempura, and a great selection of other dishes such as crispy lotus root and sweet potato chips—so much variety that I enjoyed every bite without getting bored until the very end. At the large public bath, bath towels and face towels were provided in the lobby area, so it was very comfortable to be able to use fresh towels each time. There was also complimentary ice cream after bathing, which felt like a thoughtful touch. The night view from my Room was also wonderful—the sparkling city lights were truly beautiful and made for an unforgettable moment. I was completely satisfied with everything—food, baths, service, and views—and it’s a fantastic Hotel that makes me want to come back again.

It was a wonderful trip—100% perfect. Of course, I would 100% recommend it to friends and acquaintances. The Room had an ocean view, and it felt like looking at a painted seascape. I requested Japanese-style meals, and everything was truly satisfying. The bath was great, the meals were great, the amenities were well stocked, and the Room was excellent. Since I informed you in advance that I have a disability, I was also able to park properly in the Hotel parking lot. It really was 100%. Thank you very much. This became a memorable trip, and I’m truly happy about it. I hope to visit again someday. Thank you again very much.

We stayed here for a birthday trip for my mother and our dog. The Facility and the food were excellent, but even more than that, every staff member we met was wonderful, and we were able to spend a truly comfortable time. What impressed us most was that all the staff remembered our dog’s name and greeted us using it. We will definitely stay again. Thank you very much.

I had the pleasure of staying in the newly renovated “Minna” at Betsuyu. As you’d expect from a Good Design Award winner, the space was so impressive that I couldn’t help but gasp when I entered. The Room was exceptional in every way—its generous size, high ceilings, and luxurious private Onsen, sauna, and wash area created a one-of-a-kind layout. Saunas can sometimes feel enclosed, but being able to enjoy it while looking out at the sea made it truly outstanding. The service was excellent as well, with great Diamond member benefits. From the delicious ohagi welcome sweets to late-night snacks and even bread as a souvenir, everything was more than satisfying. I chose a crab course for dinner that was slightly out of season, so next time I’d like to visit in a different season and enjoy other dishes. There is also a large public bath, but having everything—Onsen, sauna, and cold bath—complete within my own Room made this an incredibly satisfying stay. Thank you very much for your hospitality.

It had been a while since we last gathered—this time, all our children and grandchildren came together to celebrate my wife’s and my birthdays. We chose a long-established Ryokan located at the gateway to beautiful Nara Park, just a 2-minute walk from Kintetsu-Nara Station—an ideal meeting point for our family coming from both the Kanto and Kansai regions. The Shosoin-inspired building we had often admired on the way to Nara Park turned out to be Kasuga Hotel. It was our first stay, and it proved to be a wonderful Accommodation that stands at the entrance to historic Nara Park. Here are a few memorable moments from our visit. With its major restoration now underway—the first in about 120 years since FY2022—Kofuku-ji Temple’s National Treasure Five-Story Pagoda will be something we look forward to enjoying again from our Room once the work is completed.

This was my first stay, and every staff member I met in the Hotel offered truly wonderful greetings and service. The meals were delicious, the service was attentive, and being able to enjoy several types of wine at the wine server corner was a great Facility for wine lovers. These days, when staying at foreign-owned Hotels, services are often simplified; however, this Hotel feels like it carries on Japan’s heartfelt hospitality from a better era. Thanks to the staff’s excellent attentiveness and consistently comfortable service, it became a wonderfully relaxing trip. Thank you very much. I would love to visit again.

Our family of five stayed for two nights. We had a Japanese-Western style Room, which was clean and had a great view; we could even watch fireworks at night. The only drawback was that the floor futon laid out in the tatami area was thin and gave me back pain. The bed was very comfortable. The breakfast buffet offered a wide variety, including Nagasaki specialties, and everything was delicious—especially the sara udon, which surprised us with how good it was. The bath is an Onsen, and my body stayed warm for quite a while afterward. After 9:00 p.m., it got very crowded, and there was even a line to wash up. When I entered the tub, I felt something touch my foot; when I picked it up, it turned out to be a razor—one wrong step and someone could have been injured. This may be an issue of individual manners, but it might be best to prohibit bringing razors into the bathing area. Our child got scared and stopped using the tub after that. You can also enter Huis Ten Bosch by boat from within the park area, which adds an exciting attraction-like experience that our kids really enjoyed. Overall, we were very satisfied with our stay.

The other day, my family and I stayed at Suma Sea World Hotel. My elderly mother said she wanted to visit the newly renovated Suma aquarium but couldn’t walk anymore, so I made a Reservation at the Hotel to celebrate her birthday while she’s still feeling well. Since I requested a wheelchair when making the online Reservation, everything went very smoothly. The front desk staff and restaurant team were all kind and sincere, which made our stay truly comfortable. The restaurant meals were buffet-style, and every dish was delicious and beautifully presented. The view from our Room balcony was wonderful, and just watching the dolphins swimming in the pool was so relaxing. I had reserved a birthday cake via Room service in advance, but forgot to request a message card—thank you for leaving such a lovely card in our Room anyway. The cake with the large orca message cookie was also delicious. My mother was very happy as well. If we have another chance, we would like to make a Reservation again.

This was our second stay with children. Last time, we stayed after visiting Disney. Located inside Kasai Rinkai Park, it’s perfect for letting kids play. This Plan included breakfast, and the food was excellent—no surprise given it’s part of the Okura group. Dinner wasn’t included in the Plan, but we used the restaurant and it was delicious as well. The large public bath was clean and spacious. There aren’t many Hotels in Tokyo with such a large bath, so it was very relaxing. The staff were very kind and helpful, especially to our child. They also stored our luggage on both check-in and check-out days, and we could rest in the lobby and reorganize our bags, which was a big help while spending time in the park with our child. Thank you very much.

Both dinner and breakfast were excellent. The hoto noodles at breakfast were especially amazing! The staff were very kind and provided great service. The building and rooms had a cute retro feel, which we really liked. The only downside was that the bathroom was a unit bath, but even so, it’s a Hotel we would like to stay at again.

I had a memorial service in Inazawa City, Aichi Prefecture, and I usually book a Hotel in Nagoya, but this time I decided to look in Gifu and found this place. A (new) Hotel located inside a park. The front desk area and the Room were clean and functional. There’s no bathtub in the Room—only a shower—but there’s a public bath nearby, and guests can use it for 500 yen with the accommodation discount, so it didn’t bother me at all. Drink prices at the shop are reasonable too. There were no negative points at all, but if I had to mention one thing, it might have been nice to have a chair in the guest room (maybe I should have requested one). I was traveling with someone (this time my son in his 20s), and we ended up sitting side by side on the sofa, but the space between the sofa and the bed was narrow and a bit awkward to use—that’s about it. Recommended for young couples or families with children, including for its location.

We stayed for two nights during the Obon holiday period in August. From our email exchanges before arrival, we already felt this was a very attentive Accommodation, and our stay fully lived up to that impression. The Accommodation has the charm of a traditional Japanese Ryokan, yet it never feels outdated—rather, it offers an elegant and calming atmosphere. What impressed us most was how impeccably clean everything was wherever we went. Even in shared areas such as the lobby, the large public bath, and the massage area, we didn’t notice any dust or litter at all. Needless to say, the Room was also cleaned with great care, including the private open-air bath attached to it. The Onsen water temperature in our Room was just right, allowing us to soak and relax comfortably; even after bathing we stayed pleasantly warm, and we felt it was truly high-quality Onsen water. We only used the large public bath once or twice because it felt a bit shallow for us, but both the washing area and changing room were spacious and very comfortable to use. The private bath was also excellent; however, the only issue was that the tub surface inside was extremely slippery—I nearly slipped and fell. I later noticed there was a warning sign, but it might have been helpful if someone had mentioned this in advance. What made us happiest about both the large public bath and private baths was that towels (both sizes) and amenities were all provided there. These days many places ask guests to bring towels from their Room to shared baths (or private baths), which is always inconvenient and frustrating. Here, towels were available at every bathing area—and there were plenty of towels in the Room as well—so we could enjoy bathing very comfortably. The only Facility/amenity improvement I would hope for is regarding the indoor slippers provided in the building: they were quite tight around my toes and didn’t fit me well, so my toes rubbed painfully enough to peel skin. If possible, I would have appreciated having an alternative option such as sandals alongside them. The meals were delicious with no particular complaints; however, I’m giving four stars simply because I hope they will become even better going forward. Overall: a comfortable and spotless Accommodation; every staff member (including housekeeping) was genuinely polite yet friendly, with wonderful thoughtfulness throughout. It’s an Accommodation we would definitely like to visit again.

We stayed here to celebrate my husband’s birthday. Everything was simply wonderful. The Room had a beautiful night view, and the Hotel was calm and relaxing. The location was great, and we were able to unwind. Having the bathroom and toilet separate was exactly what we wanted, and it really helped. My husband was very happy, and we were able to have the best celebration. We would love to stay again.

I stayed with you during Golden Week, and I had been hoping to bring my mother next time. She was truly delighted as well. This time, thanks to IKYU’s Diamond benefits, we were able to spend an even more elegant and relaxing time. By chance, we stayed in the same Room as last time, and the Room number matched my eldest son’s birthday, which felt like a wonderful connection. We were also warmly welcomed back with “Welcome home,” which deeply moved us. Your wonderful Hotel and the hospitality of your staff always impress us. Everyone is friendly and easy to talk to with a smile, making our stay truly comfortable. I would love to visit again soon. Thank you very much.