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This is my favorite regular inn—my go-to place to reset both mind and body. This time again, the dinner I had been looking forward to was far beyond my expectations. The upgraded local fish sashimi was unbelievably fresh! I was especially happy that it included two rare types of local white fish: “Hoki-hata” and “Hige-dara.” The pleasant springy texture and rich umami of the Hoki-hata, and the refined, deep sweetness of the Hige-dara—I took my time savoring these special flavors that you can only encounter at this inn. The handwritten note listing the fish varieties also conveyed such warm hospitality. The napa cabbage macaroni gratin was outstanding—the homemade-from-scratch white sauce was perfectly balanced. Rich yet light with a gentle finish, it brought out the natural sweetness of the vegetables, and I couldn’t stop eating. The Izu seaweed soup also felt like it gently soaked into every part of my body. I feel fulfilled from within by the delicious food, then healed from without by the free-flowing natural hot spring water and suina massage therapy. Once you experience this luxurious private space, you truly become hooked. I left fully recharged once again—and I’ll be back for another boost!

We stayed here for a surprise proposal trip. We considered many accommodations, but in the end we are truly glad we chose Tsuruga. From the pickup at Koriyama Station to how to spend time after arrival, the meals, drinks, and our departure the next day, the manager and all staff supported us warmly with just the right sense of distance. Dinner was outstanding. While enjoying Aizu local cuisine and basashi (horse sashimi), what especially impressed us was that they recommended local sake to match each dish. Since we both love sake, that alone made choosing this inn worthwhile. Above all, for this proposal they kindly helped us with everything—from advance consultations to preparations on the day. Thanks to them it was a success, and it became an unforgettable trip for both of us. We are truly happy that we were able to choose this inn for such an important milestone in our lives. We would love to come back to Tsuruga someday—and also visit your Akasaka restaurant. Thank you very much.

I’ve stayed here several times, and the 1st Cottage is always amazing no matter when I visit. The weather wasn’t great this time, but I relaxed indoors with my dogs while enjoying delicious meals. The cottage’s interior is wonderful, so staying in is part of the fun. I’d love to come back once more before the end of the year—looking forward to the seasonal dishes.

This is a small luxury hotel with 55 rooms. Because of that, the staff pay close attention to every detail. They greeted me by name whenever we passed, and kindly listened to casual conversation—it's the kind of hotel that makes you want to come back again and again.

It was two days full of surprise and inspiration. I only knew it was a museum Hotel, and to be honest, I came mainly for Briance—but it truly felt like an actual museum. Even while exploring the building, the staff kindly provided detailed explanations, which made it even more enjoyable. Every piece is one of a kind, and through the art tour program we also received in-depth commentary. I understood why so many guests return again and again, and it made me want to explore even more myself. The Room was very comfortable and easy to use, the lounge food was delicious, and even though we had dinner at Briance—the original purpose of our visit—we ended up fully enjoying the bar and lounge as well. The wonderful smiles and thoughtful hospitality from all the staff were outstanding, allowing us to spend a truly relaxing holiday. Thank you very much. Needless to say, we thoroughly enjoyed Briance as well.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).

I visited during the rainy season, a time I don’t usually choose. Both dinner and breakfast featured exquisite dishes that felt refreshingly cool to the eye and captured the early-summer atmosphere, lifting the gloom of the rainy skies. What makes this Accommodation truly exceptional is being able to enjoy outstanding cuisine at any time, thoughtfully crafted to reflect the season through sight, aroma, and taste. I also deeply appreciate the warm, friendly hospitality shown by all of the staff.

Luxury is woven into every corner of this hotel. It is the ultimate retreat where you can feel indulgence with all five senses. From fluffy towels you can truly feel against your skin and wonderfully comfortable bedding, to rooms filled with every comfort, everything here is designed for relaxation. There are also three private reservable natural hot-spring baths—perfect for unwinding at your own pace, warming both body and soul without worrying about anyone else. The cuisine is equally exceptional: beautifully presented, seasonal dishes made with a strong commitment to local ingredients. The in-room minibar also features carefully selected drinks, and the all-inclusive bar counter offers an impressive lineup of fine spirits. And the best background music of all is nature itself—the sounds of insects and birds as you do nothing in particular and simply relax. For those used to city life surrounded by man-made structures, the sweeping rural scenery and the gentle fragrance of seasonal flowers feel like a feast for the heart. This is how “luxury” quietly spreads through every part of you. Above all, the greatest luxury is meeting the wonderful staff. From welcome to farewell, their flawless yet heartfelt hospitality soothes you in every moment—it’s true healing. We always look forward to our conversations with everyone here. Before each stay, it has become our tradition to visit Niutsuhime Shrine—a UNESCO World Heritage Site about five minutes away by car. This time, we joined a talk held from 5:00 PM in the lobby lounge about Niutsuhime Shrine. The storyteller shared fascinating behind-the-scenes stories that only someone closely connected to the shrine could tell; before we knew it, around 30 minutes had flown by. The next day after checkout, we visited Niutsuhime Shrine again and also explored nearby historic spots we learned about during the talk. It allowed us to worship from a completely new perspective—and we discovered power spots we never would have found on our own. The traditional house café near the shrine that was recommended to us was also wonderful, making this trip even more meaningful than ever! We heard these talks will continue on an irregular basis—if one happens during your stay, we highly recommend joining. We also heard that on some days there is a guided visit starting at 7:00 AM (meeting at the lobby lounge) for worship at Niutsuhime Shrine. No matter how many seasons pass or how much time goes by, this is a place we want to return to again and again. It’s truly a blissful hotel—so full of happiness that it feels impossible to find anywhere else!

We stayed here as a couple to celebrate our 25th wedding anniversary. It was an even more wonderful hotel than we expected, and our stay—from arrival to departure—was satisfying from start to finish. As someone originally from Nagoya, the TV Tower has been familiar to me since childhood, though it has been 25 years since I left the city. I was truly surprised and moved that such a beautiful hotel had been created here. From the warm welcome on arrival, every member of staff was attentive and kind, and we felt comfortable throughout our stay. This time, we were upgraded to a larger room as a Diamond member benefit—what a lovely surprise! The welcome sweets were adorable and absolutely delicious. The view from the room was outstanding, of course. The art displayed throughout the hotel was also captivating, giving the entire property its own unique atmosphere. There were new discoveries everywhere we walked, and we thoroughly enjoyed the art tour as well. Searching for artworks together as a couple became a fun memory too (laugh). And the night view from the observation deck—an exclusive perk for guests—was truly breathtaking! We could take in all of Nagoya’s nightscape at once, making it an unforgettable moment. The hidden-door entrance leading up to the deck was incredibly stylish; its playful touch made us genuinely excited. Breakfast lived up to its reputation—delicious in every way—and we enjoyed a luxurious, happy morning while taking in the amazing view. My wife loved it too and said, “No.1 among all the hotels we’ve ever stayed at!” We’re truly happy to have found a hotel that satisfied both of us wholeheartedly. Thanks to everyone’s heartfelt hospitality, our 25th wedding anniversary became a wonderful memory we will never forget for the rest of our lives. Thank you so much to all of your staff for such an incredible experience. Whenever we visit Nagoya again, we would love to stay here again. We’re already looking forward to what kind of excitement awaits us next time!

As a car and racing enthusiast, I love the details of this Hotel. The weather wasn’t great this time, but I was glad I could still see Mt. Fuji from my Room. I always choose the “view assigned by the Hotel,” and you can enjoy it no matter which side you get. This time again, we had dinner at Robata Oyama, and it was delicious—we were very satisfied. I also really like the breakfast.

Thanks to the warm hospitality of the Gold Lounge staff, we felt comfortable throughout our stay. The pool area with its breathtaking views was also wonderful, and we fully enjoyed everything—scenery, dining, and relaxation. This time we stayed with relatives and had a great time at the Gold Lounge while enjoying champagne. Thank you for the wonderful memories. We would love to visit again.

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.

We stayed here last year and had such a wonderful time that we definitely wanted to come back. This year, we chose our travel destination mainly because we wanted to stay at this Accommodation again, and it did not disappoint. Our Room had an indoor bath, but the open-air bath was so relaxing that we never even found time to use the indoor one (laughs). This is truly an Accommodation we want to return to again. Thank you very much.

This was my second stay. The property feels relatively new, so it was clean, and the bathroom and other facilities were compact, easy to use, and very satisfying. Also, this time the Room had a toilet separate from the washroom, which was convenient. Thank you very much. As a suggestion, the extra bed felt quite narrow, so I would prefer a standard single-bed width. I also think it would be even more convenient if there were a mirror at the desk. (The bed width is listed on your website in advance, so this is simply a request.) I would appreciate it if you could consider these points in the future.

We look forward to visiting here every year. Thank you for your consistently attentive service and hospitality. We always enjoy delicious meals, relax at our own pace, and leave fully satisfied every time. My son and I are looking forward to visiting again. Thank you very much.

Unfortunately, it was pouring rain on the day of our stay, but we were happy that you welcomed us with umbrellas upon arrival. We thought the ocean view from the Room must be beautiful on a clear day. There were several types of Onsen, and we enjoyed them privately, which was great. The meals were also delicious, and we would love to visit again in a different season. We came with high expectations, and this Accommodation exceeded them even more than we imagined. We’ll be back!

We visited to celebrate my father’s 80th birthday. It was a long drive from Yokohama to Nagano, but this was a wonderful Accommodation that truly made us glad we came. The in-room open-air bath was a little hot and needed some adjustment, but it was clean, spacious, and free of insects. The shampoo and conditioner also left our hair smooth and silky. (Some Ryokan at this level still leave your hair feeling rough.) All the staff who welcomed us were smiling, and during dinner the head chef served the main dish right at our table. Everything was delicious—made with local ingredients and carefully prepared with great attention to detail. On our way out, they even opened the souvenir shop in the main building earlier for us, so I was happy to be able to buy the souvenirs I wanted. My parents were very pleased as well, so we would love to visit again while they are still healthy.

This time, I stayed with my parents. In a word, it is a refined Accommodation—like a hidden retreat for adults. The lobby has high ceilings and an open, airy feel, with beautifully maintained gardens. Tasteful jazz plays from a glass vacuum-tube audio system. The staff are calm and friendly. When I mentioned at dinner that I am left-handed, the younger staff shared the information, and they had chopsticks set accordingly at breakfast the next morning—I was truly happy. Small touches like this mean a lot to guests. “Quality” includes the building and furnishings, of course, but what moves guests and makes them want to return is hospitality above all else. The meals were excellent, and the selection of alcoholic drinks was also outstanding. The tableware had great taste as well. My mother said the portion sizes were just right and she could fully enjoy them. That night all three of us said, “Let’s come again.” More than anything flashy, quietness, genuine hospitality from the staff, and delicious food are what make an Accommodation truly exceptional. I would love to visit again during pufferfish season.