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Once again, we had a wonderful stay. The room and meals were excellent, of course, but what stayed with us most was the warm kindness of all the staff. On our last day, my husband unexpectedly fell at the gym. Thankfully it was nothing serious, but we truly appreciated all the care and consideration you showed us. At check-out, the Hotel kindly arranged a car to take us to Tokyo Station. After getting out and starting to walk toward the station, I casually looked back and saw that the car had not driven away right away—it remained there quietly seeing us off. I was deeply moved by that warmth and by how much you valued your guests until the very end. We would love to stay again. Thank you very much.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

We were welcomed with the staff’s bright smiles at check-in. The Room was spacious and clean. As always, no matter where we met them, the staff greeted us with a smile, and the team at the dinner venue did as well. Their smiles are truly warm hospitality.

My parents and I had a very comfortable stay. They said they would like to come again, which made me happy as the one who gave them this trip as a gift. All the staff were very courteous and attentive to every detail. We relaxed with coffee in our Room, warmed up to the core in the free-flowing Onsen, and slept soundly. Every dish was delicious. The acqua pazza, in particular, was the best I have ever had.

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

We stayed with my son’s family—six of us in two Rooms. There was a free shaved-ice service in the arrival lobby, which delighted the kids. The Room was spacious and comfortable. The only drawback was that we couldn’t adjust the air-conditioning temperature very well, but everything else was fine. The large Onsen public bath was also spacious, and we were able to relax and enjoy the Onsen. It may have been a circulated bath, as there was a slight chlorine smell, but there was also a sauna and we had a pleasant stay. Both dinner and breakfast were buffet-style for the first time in a while. Dinner offered all-you-can-eat sushi, sashimi, sukiyaki, steak, and more; breakfast was also very tasty, including local ingredients. I think this is a great Ryokan where three generations can enjoy themselves and everyone can be satisfied.

I stayed here for the first time last year and had a very comfortable stay, so I chose this Accommodation again. Just like last year, I was completely satisfied. The view was different from my previous Room, and it was exciting to watch the Shinkansen arriving at and departing from Tokyo Station below. Since it was a corner Room, both the Room and the bathroom were spacious, allowing me to relax comfortably. I would definitely like to stay here again next time.

I was able to enjoy my stay again this time with no complaints. Some people may have different opinions, but I was personally satisfied.

The service was outstanding, and I’m truly glad we chose this Hotel. All the food and drinks were delicious. On the front desk floor, there were complimentary coffee and cold barley tea, and in the lounge area they even provided ice bars and Yakult for the next morning—everything was thoughtfully prepared. Of course, we also enjoyed the late-night soba. We had no complaints at all and had a wonderful stay.

We stayed for one night in early September. The weather was cool, with cicadas still singing, and morning and evening walks were very pleasant. The baths were both relaxing; I personally preferred the Kura bath. We also used the foot massage machine after bathing. Dinner was an all-you-can-eat mochi pork shabu-shabu course, and even with the kaiseki dishes included, it was so delicious that we went back for seconds! The slices were thick yet tender, with no odor—truly excellent. The dining Room was a private Room, so we could enjoy our meal calmly together with our dog. Our dog’s meals also looked delicious—honestly, I felt like I could have eaten them myself. Breakfast was of course great as well, with plenty of side dishes that paired perfectly with rice. Refills were available, and we were very satisfied. After breakfast we settled the bill, and checkout was smooth. The Japanese-style Room was on the smaller side but comfortably cozy. I usually prefer beds, but I slept well on the futon too. The door used an auto-lock keypad system, which made it easy not having to manage a key—very convenient. If we have another chance, we would definitely like to stay again. Thank you very much.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a great help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this a wonderful trip. Thank you very much.

I love Niigata in midwinter, but I also really enjoy Niigata in the season of wild mountain vegetables after the snow melts. In terms of Onsen Ryokan within the prefecture, I have previously stayed at Satoyama Jujo, HATAGO Issen, ryugon, Hinano Yado Chitose, and Rankei-so. Each Accommodation was unique and charming, and this time I was finally able to visit Shiki Yuzawa QUATTRO, which I had been curious about for a while. As you can probably tell from the above, we travel around various Accommodations because we like places with great food. From that perspective—this is how my spouse and I both felt—the breakfast side dishes were good, but not “exceptionally delicious.” As for the seaweed (“nori”), it had a color and taste we had never seen before, which made us wonder: had this processed product changed over time? Or is this its intended final form in terms of appearance and seasoning? It left us feeling a bit uneasy. Perhaps for guests who usually select ingredients carefully and cook at home on a regular basis, it may not be especially impressive. That said, we truly appreciate that they prepared such a large number of dishes at the in-room chair-and-table seating area and offered their very best hospitality. We felt they were doing everything they could to provide a comfortable stay despite limited staff and time. We would recommend it more to guests with a hearty appetite who have no concerns about their legs or knees. This is because getting into a bathtub without handrails can become difficult as you get older. Both the indoor bath and open-air bath in the room continuously supplied Onsen water, so we could soak at a comfortable temperature again the next morning. We also enjoyed relaxing on the second-floor terrace. Since this season is neither too hot nor too cold—and there are no bugs—why not plan a trip now? The room seemed renovated and was very clean, and there was also a hair straightener in addition to the hair dryer. We were satisfied with the amenities! Thank you to everyone for your kind assistance throughout our stay. The large public bath at Sakura-tei was also nearby, so getting there was easy.

The location was excellent, close to Takasaki Station. It had been a while since I used a non-card key, so I was a little confused at first, but the Room was clean and comfortable. There are also plenty of parking lots nearby, so it seems convenient even if you drive. Breakfast was delicious as well. I will consider staying here again when I visit Takasaki.

The hospitality was outstanding. Despite the reasonable price, dinner was served in a private room, and the staff providing service were excellent. I would like to stay here again when I visit Echigo-Yuzawa.

I booked this Onsen with a scenic-view bath after it caught my eye while searching for an Accommodation. Since meals are served in the Room, I was a bit concerned about staff coming in and out, but they delivered the food outside the door, which made it much more comfortable. We also laid out our own futons, so no one entered the Room during dinner—this suited us well. It felt like that helped keep the price a bit more reasonable. Dinner had many dishes and was delicious, and we were even more satisfied with the tasty local rice. The bath was a good size and perfect for relaxing at our own pace. The Shuttle Service to the station was also very convenient. We’d like to stay again. Thank you very much.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

Everything was beautifully picture-perfect, and we spent two very peaceful days enjoying coffee and drinks. Even on a rainy day, the garden greenery and the pond’s surface looked even more vibrant, making for a wonderfully relaxing time. Thank you for arranging the birthday card. We would love to visit again.

Although there is no large public bath, we were able to use five thoughtfully designed private baths for free as many times as we liked. The Room, the baths, and the post-bath lounge area were all very relaxing. It was great to have iced coffee in the post-bath lounge area—it was perfect for cooling down after a soak. The drinkable yogurt delivered to our Room in the morning was also delicious. One small downside to the meals was that the portions were large. Everything was so tasty that I wanted to eat it all, but I couldn’t finish—what a dilemma (lol). On the day we stayed, there was a town fireworks festival, and although it wasn’t huge, we enjoyed fireworks launched very close by.

Thank you for taking care of us again, following last season. We had made a Reservation at the end of last year, but you kindly contacted us to let us know there wasn’t much snow, so we canceled once and visited in February. We were glad it happened to be available. The Accommodation was clean, the meals were delicious, and the location was perfect—you can ski right back to the Accommodation from the slopes. All of the staff were kind and very pleasant. Thanks to you, our child has completely fallen in love with skiing. We would love to stay with you every season. Thank you very much.