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For the past few years, we have stayed here almost every year. It reminds us how wonderful it is to spend time with family in nature. The Room and the surrounding greenery are beautifully maintained, and we also enjoy the delicious meals. The fun activities and the relaxing time are both fantastic. Above all, all of the staff are truly wonderful, and it became a joyful summer family memory. Thank you again for this year.

My family of three stayed here recently. It was a last-minute trip, so we made our Reservation right before traveling. The Room we got was an 8-tatami Japanese-style room. I was a little disappointed at first, but once we checked in, I opened the door and found the entrance to the private bath right in front of us. A light at the entrance shows whether it’s in use, so whenever it was off, we could head straight in—such a convenient location. Best of all, the private bath is free, which was very appealing. The meals were also perfectly timed as a course menu, and everything was delicious! Both dinner and breakfast were exactly to our taste. It was a truly relaxing two days. This has become an Accommodation we’d love to visit again as a family soon.

A parent-and-child trip by car. We stayed here as our first Accommodation on a round-Hokkaido journey. The Accommodation shows a bit of age in places, but it is solidly built, and above all, the beautiful view of Lake Toya spreading out from the Room window was outstanding. (We also enjoyed the fireworks at night.) The meals were more than satisfying in both variety and taste for breakfast and dinner. The baths were wonderful as well—the open-air bath was very relaxing, and the cave bath in particular felt unique to us and had great atmosphere, which we thoroughly enjoyed. The staff were kind, too, and I can confidently recommend this as a great Accommodation.

The large public bath was clean and very nice.\nWe enjoyed the well-equipped recreational area on the first floor, including table tennis.\nWe were satisfied with the service.

I stayed here again for the first time in 15 years. When staying in Kuju, this Accommodation is definitely the right choice. I was satisfied with everything—the views, the open-air bath, the service, and the meals. One small thing: the faucet at the Room sink was a bit too short and slightly inconvenient to use (haha). I made wonderful memories.

This was my first time staying at this Hotel. The front desk staff were wonderful, and the food was delicious—I was very satisfied. Just one thing: coffee was provided in the morning, but it was a coffee drink rather than brewed coffee, which was a little disappointing. Still, considering everything overall, I felt it offered excellent value for money. Thank you very much.

The Room was very clean, and we were very satisfied. Breakfast in the morning also met our expectations. We would like to stay again.

It has already become a brand (at least for me). Reasonable price. This price includes a breakfast buffet. The location, like other AZ facilities, is conveniently situated in key areas. Necessary facilities are, of course, well-equipped.

Stayed with a family of four and one dog. The view from the terrace was nothing but lush greenery, and we could truly enjoy a perfect resort atmosphere. Breakfast on the terrace while listening to birds and insects was incredibly soothing. The garden was spacious, and we were able to play badminton and other games with the kids. The amenities felt thoughtfully selected to include only what’s necessary, which left a great impression. There were washrooms on both the first and second floors, with two hair dryers provided. A washer-dryer and detergent were also available, so we had no inconveniences at all. If I had to mention one thing, as others have noted, the sauna temperature is low so it may feel a bit underwhelming—but considering various factors, I can understand why it’s set up that way. The disposable slippers were nice, and everything was thoroughly cleaned down to every corner—exactly what you’d expect from Rakuten STAY Villa. There is a large nature park across the street where dogs are allowed, so morning walks were very pleasant. Dog supplies are somewhat limited: a few pee pads, two types of food bowls, wet wipes, and something like plastic bags for picking up waste are provided. There wasn’t a dedicated trash bin for dog waste, so we ended up throwing used pee pads into the kitchen trash bin; it would have been nice to have one for dogs. Our whole family agreed that we’d love to stay here again next year.

I didn’t stay here when I lived in Chitose, but I did come for a meal. I stayed here for the first time in 25 years, and it was spacious and clean. It was very comfortable.

We stayed here on a ski trip to Kurumayama. There was no snow, so driving was not a problem. We arrived around noon and asked the front desk where we could change into our ski wear, and they kindly showed us. After that, we used the Shuttle Service to and from the ski resort. It was disappointing that a Reservation was required for the bus and that it only ran about once an hour, so we were told we needed to book in advance. We checked in in the evening, and our Room was a bit far away, but it was spacious and nice once we got inside. However, there were not enough hangers and the closet was small, so it was hard to find space to hang our ski wear (it was helpful that they added more hangers when we asked at the front desk). The meals were buffet-style, and even though it’s in the mountains there was sashimi; it was crowded but items were replenished quickly, so we enjoyed it. We went as a family and had a great time overall.

I stayed here the night before climbing Kirishima. The location, Facility, and service were all very close to the ideal Business Hotel experience. Thank you very much for providing such a comfortable Hotel stay.

My grandchild happily joined in activities like catching sweetfish and baking bread. We also enjoyed the pool to the fullest. The Onsen was great too.

We stayed as a family. The front desk staff were kind and courteous, which made us feel at ease. For parking, we unloaded our luggage in the lot across from the Hotel and left the car key at the front desk. There are many izakaya nearby, so finding dinner wasn’t a problem, but it was so crowded that you may not get into popular places without a Reservation. If we have the chance, we would like to stay again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The meals were all delicious, leaving us with very fond memories. It was a soft-shelled turtle course, and the price felt so reasonable that in Tokyo, accommodation would likely be charged separately. Although the building itself is old, it was well-maintained and did not bother us at all. Next time, we would like to have a multiple night stay. Thank you very much!

The star-filled night sky was breathtaking, and the night trekking—something you rarely get to experience—was simply amazing. I was able to make irreplaceable memories with my 8-year-old daughter. Thank you so much.

After touring the Komoro Distillery, we walked from Komoro Station to this Ryokan. The website said it was a 20-minute walk, but it took us about 30 minutes. We took a taxi on the way back. At the front desk, we were served plum soda and then shown to our Room. This time we stayed in a Room with a private indoor Onsen bath. It was a bit old, but very clean and well maintained. There is also a large public bath, but it is up quite a steep stone staircase, and my husband said it would be safer to use the bath in our Room instead—so we did. The Onsen left our skin feeling wonderfully smooth. I have had dinner at many Ryokan over the years, but every dish here was truly delicious. You could call it creative Japanese cuisine—both the presentation and flavors were excellent. They served salt-grilled ayu (sweetfish). I usually give ayu to my husband because of all the bones, but they told us you can even eat the bones in the head here, so I tried it for the first time—and really didn’t notice any bones at all. Because the food was so good, we also enjoyed it with their sake tasting set. Having an in-room bath meant we could enjoy it whenever we liked, which was wonderful. Breakfast included barley rice with grated yam (mugi-toro), grilled fish, ginger-flavored Onsen egg, and many other dishes—we enjoyed everything. A taxi to Komoro Station costs 1,000 yen, which is much better than walking for 30 minutes. It made me want to visit Komoro again next time as well.

Thank you for accommodating our requests. The food was delicious and the portions were generous, so our stay felt very satisfying. Thank you very much. There was just one disappointing point: we noticed what looked like coffee stains during the Room cleaning (on the kettle and the tatami), which really bothered us. The stain on the tatami may not come out, but the kettle stain came off with just a rinse, so it made us wonder whether it had been cleaned. That part was a little disappointing.

Right after breakfast I had to work, and they kindly kept things quiet—even during cleanup, they were very careful not to make noise. The bath was also wonderful. Some people mention insects or noise, but I didn’t experience any of that at all!