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I was able to relax and enjoy the Onsen. Thank you very much. The Facility was clean, and the meals were excellent. I ended up eating too much, haha. Thank you for taking such good care of me.

I stayed here two years ago and it was amazing. This time, even though it was raining due to back-to-back typhoons, it didn’t matter at all—our stay was wonderful again. I heard the interior was fully renovated about a year and a half ago, and the Room has been updated with a modern feel. It’s stairs up to around the 5th floor, but each step is low, so getting around isn’t difficult. Our two dogs get excited the moment they arrive when they like an Accommodation, and they were thrilled this time as well. They even used the provided toilet just like at home. Since they’re timid, we didn’t use the dog run. I tried three Onsen baths, and all of them were perfect—the temperature was just right. The food is simply outstanding. The sashimi is expertly prepared, and there’s more than enough overall—I couldn’t finish everything. I especially love how Shiki no Kura serves abalone, and it was truly delicious again this time. Even compared with top Hotels and Ryokan across The whole country, this place ranks among the best. Breakfast was also excellent: a selection of side dishes that anyone would enjoy paired with rice cooked in a clay pot. The staff’s guidance and conversation were great, as were their thoughtful touches in the Room. After breakfast I took a nap and checked out at 11:00—honestly, I relaxed even more than my dogs did. The building itself does feel old in places; when I wiped the floor it came up dirty. But everywhere has something these days due to staffing shortages, so it didn’t bother me. If I had to mention one thing, it would be that prices fluctuate quite a bit during Kawazu cherry blossom season and other peak times. If it were always reasonably priced, I’d make this my regular go-to (laugh). I will definitely be back again.

It was a wonderful Ryokan in every respect—hospitality, open-air bath, and meals. I would stay here again.

Older Hotels often have the best locations, so we came looking forward to the stunning combination of Mt. Fuji and Lake Yamanaka—and it was exactly as expected. Because the Hotel is built on higher ground, there is nothing to block the view of Mt. Fuji, and the panorama is outstanding. And on top of that, even during the Obon holiday period, we were upgraded to a suite—thank you very much. When I woke up in the morning and opened the large terrace window, after the previous day’s cloudy weather, a magnificent view of Mt. Fuji suddenly appeared before us. It was a birthday trip with my 92-year-old mother, and she was absolutely delighted. In the evening we enjoyed a full-course French dinner. The staff were pleasant, and everything was delicious. We also visited the café—the dessert made with an entire peach cost just 1,000 yen including tax and service charge! It was incredibly tasty, great value, and we were very satisfied. The building is undeniably old, but our stay was very comfortable. Lake Yamanaka may be less well-known among the Fuji Five Lakes, but it’s quiet and we really loved it. We would like to visit again in autumn to enjoy the fall foliage.

I chose this Hotel because I wanted my elderly father, who has trouble walking, to enjoy an Onsen, and the Room had a private Onsen. When I mentioned that he struggles with steps, they kindly took photos and sent them to us, so we were able to visit with peace of mind. The Onsen is small but open-air, and it felt wonderful. He was truly happy to be able to soak in an Onsen again after a long time. Every dish was delicious, and there was more than we could finish—we were very satisfied. Above all, every staff member was extremely kind, and we had a very comfortable stay. It’s also convenient because there is Shuttle Service from the station. We would definitely like to visit again.

The building seemed a bit old, but it was well cleaned and felt very tidy and comfortable. I stayed for one night and two days. On the first day, I used the adjacent Agannasse baths. The variety of cold-water baths was great, and there was also complimentary coffee. The next morning, I used the large public bath before departure, which was also very nice. I only had the breakfast buffet, but there was a wide selection and everything was delicious.

The building itself felt fairly ordinary, but it was clean and pleasant. Above all, the meals were outstanding, and I was extremely satisfied. They focused on local ingredients and dishes, all delicious and thoughtfully prepared—it truly made me glad I came. The omelet and raw egg made with Hinai-jidori eggs were excellent. It was my first time eating so much iburigakko with cream cheese. It turned into a very satisfying trip. If I have the chance, I’d like to stay with the Kyukamura group again.

First, I was truly impressed by the hospitality. Upon arrival, they greeted me by name, which made me feel very welcome. The Japanese-style room was spacious and spotless. There was even a homemade dessert in the refrigerator. The bath water quality was amazing—silky and smooth—and it left my skin feeling incredibly soft. My dry skin actually improved during my stay. Both dinner and breakfast were lavish, and I enjoyed a full feast. It honestly felt like the best hospitality imaginable. I definitely want to come again!

We arrived before check-in, but we were kindly shown to our Room. The Room was very clean and had all the necessary amenities and seasonings. After check-out, we were given a ride to the station by car, which was very helpful. We would love to stay here again!

It was very clean. We stayed with our relatives, including four junior high and high school students! The Onsen pool temperature can be adjusted, and even after soaking for two hours we didn’t feel tired. There is also a washer-dryer with detergent provided, so we were able to finish all our laundry and check out with everything clean! Next time the kids are eager to try again—bringing rice and using the rice cooker too. The only reason I deducted one star for the Facility was that there are some overly stylish steps/level changes, and you can unexpectedly drop down, which was startling. Not only my elderly mother, but even adults nearly stepped wrong and could have hurt a foot or their back. In particular, the entrance to the bath area was hard to see due to the colors and felt dangerous. Still, it was a wonderful place! We’ll definitely stay again.

It was the best Hotel we’ve found, especially since there are so few Hotels that allow pets. The Room was spacious, the dog run Facility was excellent, and there was no pet odor at all—my dog seemed truly happy. The dog run combines natural grass and artificial turf, making it gentle on dogs’ paws. On top of that, the accommodation cost was affordable and breakfast was free—an outstanding Hotel in every way.

This is my favorite Accommodation, where you can enjoy a large bath and delicious meals at a reasonable price (I especially love Matsunoi’s Chinese cuisine). This time, I made a Reservation because my elderly father wanted to visit with his siblings, and he came home completely satisfied. Even after the renovation, I hope Matsunoi will keep what makes it special and that we can still enjoy the same delicious shrimp in chili sauce.

I live not too far from Karuizawa. A friend from Tokyo really wanted to spend some quiet, relaxing time in Karuizawa, so we stayed there together. It feels like an Accommodation that combines the best of both a Hotel and a rental villa. The staff may feel politely hands-off at times, but if you ask, they respond with genuine care. Shuttle Service from Karuizawa Station is also available, so if you need it, it’s best to inquire and Reserve in advance. Although it’s close to Kyu-Karuizawa Ginza, you can step just a little way off the main road and escape the crowds. I also saw guests staying solo who spent their time reading throughout their stay. Rather than coming for a typical Hotel experience, you’ll appreciate this place most if you stay here to enjoy your own time. At check-in, we received lounge vouchers worth 1,000 yen per person. We had planned to have dinner at a restaurant outside and didn’t find anything we wanted at the shop. When I asked at the front desk, they suggested having homemade ginger ale in our Room after dinner. You order it at the front desk and bring it back yourself, but it was a great suggestion. If I have friends who want to stay in Karuizawa again, this is a Hotel I would recommend.

Twice a year, our family treats ourselves to a slightly luxurious trip. This time it was just the two of us, and considering the location and the Room, the price felt surprisingly reasonable—so I was a bit worried. Still, we decided to stay at Kajikaso because of its great location near the shopping street.\n\nUntil we arrived by car and were waiting to check in at the Hotel, I honestly thought we might have made the wrong choice. But after check-in, everything changed: a spacious, bright Room; a garden open-air bath with perfectly heated water flowing continuously; very comfortable beds; and even two TVs. The large public bath was impressive—big enough to swim in—and the temperature was just right.\n\nDinner was excellent, especially the appetizers and sashimi. Drinks ordered via tablet were delivered quickly, and chatting with the staff was truly soothing. We also enjoyed the karaoke room and breakfast—everything was wonderful.\n\nMy husband especially loved the complimentary beer server in our Room.\n\nThank you very much for taking such great care of us!

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!

This was our second stay, following last year. We stayed for two nights with four adults and our dog (a Yorkshire Terrier). The Room is spacious, so even a family of four can relax comfortably. The bedroom is also roomy—when we pushed the two beds together, there was still plenty of space for three people. The pet amenities were well stocked, and we had a very comfortable stay even with our dog. The kitchen is easy to use, and it’s convenient that almost everything you need is provided except seasonings. The refrigerator was pre-stocked with drinks such as wine, cup sake, craft beer, cider, and juice, as well as snacks and sweets—these thoughtful touches were much appreciated. One small disappointment was the coffee. Although there were four of us, there were only three coffee capsules; having one per person would be better. Also, we realized too late that coffee for the second day required advance request by the previous day, so we couldn’t receive it and ended up buying some from a vending machine. For a Multiple Night Stay, clearer guidance would be appreciated. The terrace feels private, and although it’s on the first floor, you can see Lake Ashi and the torii gate of Hakone Shrine through the trees—the location is excellent. Last year we noticed quite a lot of weeds in the garden area, but this time it was neatly maintained; we were happy to see that improvement. The terrace footbath was a bit too hot for us. Even at the lowest temperature setting it was still hot; we added water to adjust it but found it difficult to get just right. This may depend on the season and personal preference, but finer temperature control would be welcome. Once at a comfortable temperature, enjoying the footbath while feeling the evening breeze would be wonderful—and likely become one of our favorite moments unique to this Accommodation. The BBQ grill kept on the terrace is also easy to use, making casual BBQs another great feature. Overall, being able to spend time with family and our dog without worrying about others is what makes this place especially appealing. With well-equipped Facility features and amenities—and a relaxing atmosphere with Lake Ashi nearby—this is an Accommodation we’d love to return to again.

There are three types of Onsen: a private open-air bath, a family bath, and a large public bath—all of which were very satisfying. The meals were also delicious. We were able to spend a quiet, relaxing, and happy time.

This is a wonderful Hotel where you can fully enjoy the great nature of Lake Akan. The woody interior seems to have been recently renovated and is very relaxing. There is complimentary coffee in the lobby, and luggage storage is done by choosing your own code and using a locker. We splurged on a nicer Room, and it had an outstanding view, plenty of space, and even a microwave. Breakfast was excellent—true to Hokkaido—with not only seafood but also delicious pizza and hamburgers, plus smoothies. We also heard we could use the baths at the main Tsuruga Group building, so we went. There is a shuttle bus, but it’s about a 7-minute walk along the lakeside as well. The baths at the main building were incredibly luxurious.

We were very satisfied with the happy hour and breakfast, and the amenities were well stocked. The location was convenient, with a shopping mall nearby, and the front desk and staff were very helpful. The Room was very clean, and it felt like it had been thoroughly cleaned down to every detail. Thank you for taking care of us.

This was my first stay. It was very convenient, just a 1-minute walk from the station. The views were great, including the Shinkansen, the Bessho Line, and the mountains.