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Thank you for your continued support. Staying at this Hotel is a special pleasure for us as a couple. In summer, we stay here after SUP in Zushi, and in winter, around our wedding anniversary. The location is incredibly convenient—close to Kamakura Station and just steps away whether you want to shop for souvenirs or buy freshly harvested vegetables at Renbai. The moment we step into the Hotel entrance, that distinctive scent brings us back, and it makes us smile. All the staff are kind and provide truly pleasant service. That’s why we never feel like trying another Hotel (laugh). We’ve already made our winter Reservation! Until then, we’ll keep working hard.

We stayed with an infant and a young child, and had a very comfortable stay. The Room was spacious and comfortable, and every staff member was extremely kind and hospitable, so we felt at ease throughout our stay. The meals were well prepared and thoughtfully presented. Since we have children, we are careful about ingredients and additives, but we were able to enjoy everything with peace of mind right through to the final dessert. It was also convenient that the bus stop for the Komagatake Ropeway Station is right in front of the Accommodation. For families with small children, this Accommodation has it all—the spacious Room, the warm support from the staff, reassuring meals, and a convenient location—making it very easy to stay here. We would definitely like to return.

We stayed here to celebrate my girlfriend’s birthday. Because she has allergies and we were visiting for her birthday, we exchanged emails in advance. You responded so kindly and thoughtfully that we were able to arrive with no worries at all. It was raining on the day, but you came out to greet us with an umbrella, carried our heavy luggage to the front desk, and even brought it up to our Room while we were checking in. From the very beginning, we felt reassured and could truly sense your outstanding hospitality. The tea and shaved ice served at check-in were also delicious. The Room was even more wonderful than in the photos. The contrast between the lush green bamboo grove beyond the window and the beautifully shaped white bathtub was breathtaking, and we were able to relax in a refined, calm space. Although it should have been hot outside, once we soaked in the open-air bath we didn’t feel the heat at all—it was incredibly pleasant. Bathing while watching a butterfly resting on leaves right in front of us felt truly extraordinary. Dinner allergy accommodations were perfect. Even with allergen ingredients removed, you ensured each dish still looked just as impressive as others, so my girlfriend could eat with peace of mind. Everything tasted amazing, and I ended up drinking quite a lot. The truffle rice was especially delicious—I had seconds—and I now regret declining when you kindly offered me a third bowl… I later tried to order truffle rice balls via room service at night but service had already ended, so I wished I had eaten more then (laugh). It seemed everyone had been informed about my surprise plan as well; you supported me smoothly throughout so I could prepare within time and carry out the surprise without her noticing. The charlotte cake I requested was also delicious. Thank you so much. To sum it up: choosing Miwa Yugawara for this birthday trip was absolutely the right decision. Every staff member was wonderful and highly service-minded, and I’m truly glad we stayed here. We soothed our fatigue in the open-air bath, felt satisfied with the delicious meals, and your thoughtful care healed our hearts. Thank you again for everything. We look forward to visiting again. Oh—and breakfast was delicious!

Everything was excellent—no complaints at all. It was a truly memorable Hotel. The food in particular was outstanding; it may have been the best of any place we’ve stayed so far. Not only was it delicious, but the portions were generous—we’re big eaters, and even we left completely full. The Room was also wonderful, with a lovely view of Lake Biwa. Simply the best. To prove it, as soon as we got home we made another Reservation for the crab course—it's six months away, but we’re already excited to enjoy your料理 again. Thank you in advance, and we look forward to our next stay.

It had switched to the early-summer menu. Even when I’m worn out from work and forget the sense of the season, staying at Sunset Susami always lets me head home feeling a little more refreshed. The creative dishes made with fresh, seasonal local ingredients are wonderful, and the Onsen—with different temperatures depending on where you bathe—is always excellent. The building is always kept spotless whenever I visit, and even when staff change over, they carefully clean tables after meals. One of this Accommodation’s charms is how strongly you can feel the staff’s sincerity. The special dessert introduced this time—the Inazumi Roll made by a front desk staff member—was truly delicious. The sponge was moist, and it paired perfectly with coffee. (As expected from a former Dojima Roll pastry chef—it really is on another level.) That’s given me yet another reason to stay at Sunset Susami. I love that I can always relax here (lol).

I fell ill and had to ask my brother’s family to go in my place. My nephew loves rice, and I have never seen him eat bread. However, dinner was bread-based, so they assumed he wouldn’t eat much. Instead, they said everything—the dishes and the bread—was delicious, and the three of them finished a meal meant for four. They also told me breakfast was truly wonderful. My brother and his wife, who are constantly worried about their son, said they had a very comfortable Hotel stay thanks to the excellent care from all the staff. Thank you very much for your kindness. Thank you as well for the get-well gift for me. June is both my birthday month and your Hotel’s celebration month, so I was disappointed that I couldn’t visit myself. I hope to visit again soon.

This is a well-established, reliable Hotel in Amami. There is an Onsen on the top floor, and soaking in the open-air bath while taking in a panoramic view of Naze Port washes away your fatigue. From your Room, the ocean is right in front of you. The sea below has coral reefs, and tropical fish—even Nemo and friends—swim by. The staff are kind and always make you feel comfortable, so it feels like coming home. Whenever I visit Amami, I spend one night here and have dinner at Yani. Resting while looking out over Amami’s sea from your Room feels wonderful, and in the morning you can relax over breakfast with views of the garden and ocean—this is a Hotel that leaves you feeling refreshed.

The delicious meals and everyone’s warm hospitality were truly soothing. In particular, thank you to the person in charge of our dinner for your thoughtful care in so many ways. This is a wonderful Accommodation, with a spacious public bath and an open-air bath where the greenery of the trees and mountains feels almost within reach. The garden open-air bath was at just the right temperature, and perhaps thanks to thorough insect control even in summer, we weren’t bothered by insects at all. Although it was fully booked, maybe our timing was good—the public bath was almost private, and we enjoyed it to the fullest. After returning home, my husband and I are quietly aiming to try every Room with a garden open-air bath. We would love to visit again, and we appreciate your continued kindness when we do. Thank you very much for taking such good care of us.

Our First Visit to Ubud no Mori All of the staff were incredibly kind and spoke to our dog so warmly. Thanks to them, we felt welcomed and comfortable from start to finish. The food was absolutely delicious—we were more than satisfied!! We even got to enjoy the late-night soba, which made the evening even happier. Being able to relax and have such a wonderful time with our dog became a truly special memory for us. We would love to visit again! Thank you so much for a wonderful stay!

Although it is located in a place that is hard to reach without navigation—after driving quite a while up a narrow uphill road from the national highway—once you step onto the property, you immediately feel like you are at an Izu Onsen. The sound of wind chimes in the lobby eased half of my driving fatigue, and while the large public bath and open-air bath were of course wonderful, the indoor bath in the Room was exceptional and completely melted away my tiredness. The bathtub, water volume, and water temperature were all perfect. Another highlight you can’t experience in a city apartment was the sheer amount and power of hot water from the shower—it was impressive. Dinner featured an excellent salt-grilled ayu and lava-grilled beef, along with a variety of dishes served on many different plates that were fun to look at. And the rice was delicious.

We were kindly offered an upgrade to a special Room. In addition to the wonderful Room, the service was excellent. We truly enjoyed a relaxing vacation. In particular, a front desk staff member (I regret I don’t remember their name) recommended great places for delicious grated soba and apple pie, which my wife and I both enjoyed. It was an Accommodation we would definitely like to visit again.

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

A spacious, stylish Room. The lush green trees seen through the large windows were wonderful. The open-air bath had excellent water quality and the temperature was just right—so relaxing. All of the staff were very kind and lovely. We chose the counter kappo dining, and each dish prepared right in front of us and served with plating and explanations was deeply flavorful and delicious. With the Shuttle Service, we also visited Aquaignis, where we fully enjoyed the large public bath, spa treatments, bread, desserts—everything. At the summit of Mt. Gozaisho (reached by ropeway), it was a bit cooler and perfect for a pleasant walk. I’d love to visit again in a different season. If we choose another Room that caught our interest and select different meals, it feels like it would be a completely different trip. Though honestly, the counter kappo was so good that we might choose it again. My mother was also very happy. Thank you very much. The breakfast rice, grilled nori seaweed, and local chicken miso soup were especially delicious.

Thank you again for your warm hospitality, delicious meals, and wonderful baths. I truly appreciate your kindness in celebrating my friend’s birthday and for your thoughtful consideration regarding my husband’s sudden passing. Thank you very much. We will visit again with our family, and we look forward to seeing you.

This is a dog-friendly Hotel, and both the Room and the dog run were clean. The bath was also excellent, so we had a very comfortable stay. The late-night tantanmen was delicious as well! Above all, all of the staff were very pleasant. In particular, the staff during meals and the chef who made the tantanmen were wonderful, which made our trip even more enjoyable. Thank you very much. We would love to stay again.

I stayed here on a solo trip as a treat for myself. From the moment I arrived, I was comforted by the staff’s warm and attentive hospitality. The meals were packed with fresh vegetables, with generous portions—I was completely satisfied. On top of that, the all-you-can-drink option, pre-dinner snacks, and dessert service made it a truly pampering stay. I was so full after dinner that I unfortunately couldn’t eat dessert, but next time I’d like to plan my appetite better so I can enjoy it. Even when we drove past the Hotel on our way out, the staff waved to me with big smiles, and it left me feeling warmly happy—almost to tears. Next time I’ll come with my family. Thank you for such a wonderful time.

Because we enjoyed our previous stay so much, we came back again. It was convenient to leave our luggage at the information center in front of Kintetsu Nara Station. The Room had an even better view than last time, and my mother was delighted. We were able to relax in a private dining room for both dinner and breakfast. The meals were delicious as well. Thank you very much.

We stayed here as a couple. The Room was a Japanese-style room where we could relax, and the staff were very courteous, which we truly appreciated. There was information saying the Onsen has radium-rich water that is good for the body, so we went in three times. The meals were so delicious and beautifully presented that we wanted to take photos. We would definitely love to visit again.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

This time, we invited our eldest son and his partner. It’s a small Onsen, yet never crowded, so you can relax and truly enjoy it. Above all, the food was delicious—they were completely satisfied with their one-night stay. Perhaps it’s because Fukushima’s ingredients are excellent, but the dishes made the most of them. They said every dish was wonderful. And breakfast: they may have had a bit too much to drink, but they were very pleased with a breakfast that gently soothed them. The day before, they stayed at a Japanese-style Accommodation around Zao, but they preferred Aalto’s cuisine. Even as I write this review, I want to go again. Every time we stay, there is always at least one memorable dish—and when we return next time, an even more impressive plate appears. Our eldest son drinks quite a lot, and he said the wine and other drink selections were extensive and delicious—so he ended up drinking too much without meaning to. We look forward to visiting again soon.