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We were very satisfied with everything—the staff’s service, the atmosphere of the Accommodation, and the meals. We had an unexpected issue on our side, but they responded kindly and supportively, and we are truly grateful.

This was my second stay here. As with my previous visit, the two older gentlemen who greeted us were very pleasant, and their warm welcome made us feel truly appreciated—excellent hospitality. Above all, I think Sarugakyo Hotel’s service is outstanding. There wasn’t a single staff member who made me feel uncomfortable. The person who assisted us during meals was from Nepal; perhaps they are still getting used to the work, but their sincerity really came through and I never felt uneasy at all. I ordered oolong tea, but when they repeated the order they said orange juice—so I corrected it, yet what arrived was orange juice (laugh). That was completely acceptable. It was delicious! The next morning, they greeted me with “Thank you for yesterday,” which made me happy. Thank you as well. Both dinner and breakfast were very tasty and generously portioned—we were completely satisfied. The Onsen was kept extremely clean and felt wonderful. Thanks to everyone at the Hotel, we had a very comfortable stay. We also really enjoyed playing table tennis. We will definitely come back again.

I was first impressed by the spacious layout, something you can only find in a Facility built in a more prosperous era. I headed straight to the bath—the water was quite hot, and since it’s a radium Onsen, my body stayed warm for a long time afterward. Before dinner, I was able to watch Netflix on the TV, so the time that I would usually spend feeling bored until dinner passed in a really meaningful way. Dinner also featured many Miyako specialties, and everything—from the soup to the tempura to the mixed rice—was served piping hot and was absolutely delicious. No matter which Kyukamura I stay at, the staff’s thoughtful yet unobtrusive hospitality always makes it very comfortable. Thank you very much.

My spouse and I stayed here from August 8 to 10. Since it was during summer vacation, there were various events. What we especially appreciated was the life jacket rental (cheaper than renting at the beach) and the stargazing. The stargazing was easy to join with no Reservation required and free entry/exit. There was also a guide who explained what we were seeing, so we could identify Scorpius, the Milky Way, Cassiopeia, and more under a sky full of stars—it was truly moving. All of the staff were not only kind but also friendly and easy to talk to, and chatting with them was a lot of fun. It’s an Accommodation that made us want to come back!

My wife wanted to visit Yufuin for the first time, so we stayed here. It’s in a quiet location, and the dinner and breakfast served in the thatched-roof main house were delicious. The bath was also very comfortable at just the right temperature. However, we did see stink bugs, crickets, and winged ants in the washroom and hallways, and my wife—who dislikes insects—was not happy about that. Still, since there is a semi-open-air bath, it’s understandable that insects may come in during this hot season. Other than that, it was an excellent Accommodation, and next time I’d like to bring our grandchildren.

The building is old, but the Room is spacious and clean. The bath facilities were great, especially the barrel sauna. There was also a barrel sauna by the pool, so we could enjoy using the pool as a cold plunge. Meals are served buffet-style, and everything was delicious with a wide variety of options. The rates are reasonably affordable, giving the impression of a well-balanced Resort Hotel overall. If possible, I would like the pool hours to be extended a bit longer.

I stayed here with two friends from out of town. I’ve stayed at various Hotels in Akiu Onsen, but Hana no Yu’s buffet was outstanding! You can make your own drinks, and there was a wide variety of delicious dishes from appetizers to desserts. The Room was very clean and I was very satisfied. There are three Onsen baths, so we were able to fully enjoy them. I’d love to visit again.

I contacted the property to say that I had missed the last bus from Hana-no-Miyako Park and would not make it in time for check-in. They kindly explained a walking route and told me that if I didn’t need dinner, I could take my time and come carefully. Taking them up on that, I had dinner on the way and checked in, where I was greeted warmly. They also helped me arrange breakfast. The Onsen was spacious, and especially the open-air bath—there were no other guests (maybe I went at a good time?)—so I could truly relax and recover from 14,000 steps of walking. In the morning, when I woke up at 4:30, Mt. Fuji was right in front of me—so close it filled my view. With subtle hues, it was breathtakingly beautiful. The morning bath and then breakfast—everything helped me forget everyday life, thanks to all the staff. Thank you very much.

I stayed here to celebrate a friend’s 70th birthday. The Facility is old, but well maintained, and I had a very comfortable stay. Dinner in particular was excellent—the restaurant had a lovely atmosphere (the live piano performance was wonderful), and both the wine and the food were delicious. They also prepared a celebratory dessert plate, and at breakfast they made a special drink along with congratulatory words. It was a wonderful celebration trip. Thank you very much.

I often use dinner buffets, and this is one I’d like to visit again and again. The standout was how delicious the yakiniku and shabu-shabu were. You can eat as much as you like of Kagoshima beef and Kurobuta pork, grilling it freely at your own table on a hot plate heated with solid fuel. Using the same solid-fuel setup, you can also enjoy hot pot dishes (three types) and kamameshi rice. In addition, you can cook Kagoshima beef, Kurobuta pork, and chicken just the way you like in a shared shabu-shabu pot. Chicken shabu-shabu is a dish that really works because of the quality of Kagoshima chicken. There were also local specialties such as kibinago sashimi and keihan chicken rice soup, each prepared with great care. Compared with other Hotels, there seemed to be fewer kid-friendly options, but every family appeared satisfied with the local cuisine. The baths were spacious as well, with excellent water quality and views—I was very satisfied.

The Onsen water quality was excellent. The seasonal kaiseki cuisine also lived up to its reputation and was wonderful. Nearby, many guests were enjoying river activities and BBQs, which was fun to watch as well. During the wait before check-in, we took a short walk in the mountains and found it cool and comfortable even in summer. It has become one of the places we would like to visit again if we have the chance.

It was wonderful to experience the atmosphere of a Swiss Hotel. We were glad we could reserve the bath for private family use, and we were able to use it without any waiting time.

I love British antique furniture, so this is a pension I’d been curious about for a long time. The three of us stayed as a family. The furniture, tableware, and paintings—said to have been collected by the previous owner—were all just as I expected: tasteful and wonderful. Definitely worth seeing. I gave it 4 stars because the Facility is a bit old and the soundproofing isn’t great, but everything is very clean, the owner couple are lovely, breakfast was truly delicious, and both the bedding and bath were comfortable. The parking lot is spacious and it’s close to the Tomei interchange as well… for this price, it’s an excellent value. I’d love to visit again. Thank you very much.

It was nice that this small Accommodation was quiet and peaceful. The Onsen had a gentle sulfur scent and natural mineral deposits, which felt good for the skin. Meals were served in a private dining room, so we could relax without worrying about others.

Thank you very much for your hospitality. I stayed here on a trip with my father. Because there was a family with children next door, we were slightly bothered by the sound of running inside, and it was also difficult to use the bath with the blinds open. I found myself wondering whether it might be visible from the road across from the property. Also, since there is no hedge or barrier between neighboring terraces, I thought a low fence might be helpful. As it was the season for stink bugs, there were quite a few indoors, so additional measures would make it even better. However, the food was exceptionally delicious, so overall we were very satisfied. We would love to stay again someday.

We stayed for one night right after Golden Week. The Room was thoroughly cleaned and very comfortable. We chose a plan without meals and enjoyed takeout from local restaurants in Nasu, so we could relax and spend a peaceful evening in the Room with our dog. The owner couple and their family dog were very friendly (sorry our dog is shy). We would love to stay again.

I had a Reservation for the Kasumi Geo Taxi from 8:30, so I left home at 4:30 in the morning. After enjoying the San’in Geopark from the boat, I arrived at the Ryokan early. They kindly let me into my Room a little ahead of time, so I was able to take a nap—truly grateful. That evening, I went to the Kasumi Hometown Festival (the seaside fireworks display), and due to traffic I returned to the Ryokan later than expected, but I was glad I could still use the bath. Since other guests were also going to the fireworks, they thoughtfully extended the bathing hours. As you’d expect from a cuisine-focused Ryokan, breakfast is absolutely delicious—I’m a repeat guest for that reason as well. Above all, every staff member is polite and kind, and their guest-centered care is truly admirable. The clean and well-maintained Ryokan reflects their genuine hospitality. It was a wonderful holiday both physically and mentally. Thank you very much.

As it was summer vacation, it was much more crowded than last time. Even so, the staff were very courteous and helpful. I wish the lounge had been open without a break, and I would have appreciated it if the large public bath had been available until 11:00 a.m. Guests can use the parking lot for up to 30 hours for 500 yen, so we left our car there after check-out, walked to Nagahama Port, and took the ferry to Chikubushima Island. We had a wonderful time. Thank you very much.

This was an Accommodation I was very satisfied with. The private bath and the in-room bath were especially wonderful, and I was able to relax and fully enjoy the Onsen. Overall, I felt it offered great value for the price. For breakfast, rice, miso soup, raw egg, and natto are available for unlimited refills, but the initial serving was already generous enough that refills weren’t necessary—I was very satisfied. For dinner, you can choose from two course options; however, at check-in on the first day, the sushi & shabu-shabu course was fully booked. Even so, both courses were excellent in both quality and portion size, and everything was delicious. The amenities were also well stocked, and I appreciated the snack service as well as the wide selection of yukata provided. There were complimentary ice cream and coffee services along with late-night soba throughout my stay, which made me feel how extensive the services were. The late-night soba was also very tasty. If I had to mention one area for improvement, it would be dinner service. Sometimes water or tea was provided at the start and sometimes it wasn’t; also, there were times when drinks weren’t refilled unless we asked. That point stood out slightly, but aside from that I was extremely satisfied overall and would definitely like to stay again.

The Room was spacious and comfortable with individual air conditioning, and the front desk staff were kind and attentive. The large public bath was also very relaxing, with an open-air bath and a sauna. The amenities were well stocked, and I have no complaints at all. If I’m in the area again, I will definitely stay here again. I can confidently recommend it to everyone.