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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

This is a perfect Accommodation no matter when you visit. It was Kyoto in extreme heat, but thanks to your thoughtful care in many ways, we had a wonderful time. The pike conger is a must in this season; it is an additional-order dish, but highly recommended. We are planning to visit again in autumn.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

On a midsummer night, I arrived exhausted from the heat and work. As soon as I stepped into the new, sophisticated entrance, it was cool, pleasantly scented, and calming—I felt relieved. After check-in, a staff member explained the Facility and amenities. Their gentle service was perfect for guests who just want to sleep. There were several types of bath salts available, and the basic skincare set was Sekkisei. When I entered the Room, I could clearly see the well-maintained lawn in front of the station and the trains through the window. Watching the nighttime scene outside from a clean, cool Room made me sleepy little by little. I was also happy to find Chill Out and chocolate in the refrigerator. The shower head was ReFa, and the hair dryer was Dyson. It was comfortable and I slept very well. This is a new, clean, modern Hotel where you can sleep comfortably in an urban setting. The staff were calm, gentle, and wonderful as well. I will stay here again.

It was hot in Kyoto, so I really appreciated how close it was to the station! The Room was clean and I was satisfied, and the staff were very kind, making my stay comfortable.

Since dinner isn’t included, there is a shuttle bus to and from the Kanazawa Station area, which makes it easy to go out to eat. Even though it’s one Room, the bath and toilet are in the middle, so it feels like the space is divided, which I liked. The breakfast buffet has a wide variety of options; the Kanazawa curry is delicious, and there are plenty of side dishes too—it's a luxurious breakfast that I really enjoyed. As soon as you enter the Hotel entrance, it smells wonderful, which I loved. I will definitely stay here again when I visit Kanazawa.

I always stay here to enjoy an extraordinary and special time away from everyday life. The cocktail-time dishes, carefully prepared right in front of us by the dedicated Club Lounge chef, are of outstanding quality and impress me every time. Also, on the second day, the executive chef came around to greet guests, and I was honored to meet them. All of the lounge staff always provide warm, personal service with a smile. Even after checkout, they kindly saw me off until I got into my taxi. Once again, I was truly soothed by the delicious food and exceptional hospitality. I am deeply grateful to all of the staff. I look forward to seeing you again.

Our family of four stayed for two nights. The Room, service, and staff hospitality were all outstanding. The location was convenient for getting anywhere, and while we had checked the Room on the website beforehand, it was even nicer than we imagined. It was spacious enough for four of us to stay comfortably. The staff were kind, and above all, the meals were excellent. We had breakfast twice and dinner once; each dish used plenty of local ingredients and was not only delicious but also beautifully presented. We would love to stay here again when we visit Kanazawa.

All staff were exceptionally attentive, the Hotel was spotless and dust-free, and the Room air felt fresh. It was a quiet, comfortable space you wouldn’t expect in the city—an outstanding Hotel. Breakfast was also excellent, with an eel rice bowl, chirashi sushi, miso soup, melon, and more—down to details like tsukudani and Toraya sweet bean paste—so we could relax and enjoy it little by little. I’d love to stay again.

Although I checked in late at night, thank you for your prompt and efficient assistance at the front desk. I’m still not used to the rain shower, but it was part of the fun. I used the breakfast buffet for the first time the next morning, and every dish was carefully prepared—it really gave me energy to start the day. The staff were all so welcoming with wonderful smiles that it made me smile too. Thank you for a delicious meal. I’ll be sure to stay with you again when I visit Fukuyama. Thank you very much.

I finally had the chance to stay here, something I had been hoping to do for a long time. The Hotel is neither too large nor too small, and both the property and the Room felt calm and exceptionally comfortable. Of all the Hotels I have stayed at through IKYU, this is probably the best. The Room was spacious, and everything was perfect—the furnishings, amenities, bed comfort, towel quality—truly everything. I also appreciated having a small sink. It was also rare for a Hotel in this class to have a coin laundry in the basement, which I was very grateful for. If I had to be picky, I would have liked a few more items with the Western breakfast. The Japanese breakfast was excellent in both taste and variety. I will definitely return again soon. It has given me one more reason to look forward to visiting Tokyo.

I stayed one night in a Deluxe King room by myself. All of the hoteliers were very kind and happily responded to my questions and requests, so I felt comfortable throughout my stay. The view from the Room was so beautiful that I could have watched it forever, and I instantly changed my plans and decided to spend the day relaxing inside the Hotel. Since I live far away, if I ever need Accommodation in Tokyo again, I will choose this place. I can confidently recommend it to anyone. Thank you for a wonderful memory.

It was a wonderful trip—100% perfect. Of course, I would 100% recommend it to friends and acquaintances. The Room had an ocean view, and it felt like looking at a painted seascape. I requested Japanese-style meals, and everything was truly satisfying. The bath was great, the meals were great, the amenities were well stocked, and the Room was excellent. Since I informed you in advance that I have a disability, I was also able to park properly in the Hotel parking lot. It really was 100%. Thank you very much. This became a memorable trip, and I’m truly happy about it. I hope to visit again someday. Thank you again very much.

I made a Reservation because I wanted to stay at Hotel Chinzanso Tokyo again after a long time, and it happened to be my birthday month. Although I hadn’t mentioned anything, the restaurant where I booked lunch added a “Happy Birthday” message on the plate, and at check-out I received a birthday card. The card even included messages from the staff. I felt that this kind of thoughtful attention is exactly what makes Hotel Chinzanso Tokyo so comfortable. Relaxing in a Room with a great view, strolling through the garden to enjoy the sea-of-clouds display, and ending the night with a quiet drink at the bar—this is the perfect Hotel when you want to recharge. I would love to visit again.

On a whim, I made a same-day Reservation and stayed for one night. The Room was spacious, spotless, and wonderful. I also enjoyed the breakfast, including delicious local specialties. The staff were very courteous, and I had a truly comfortable stay. It was my first time in Hakata, and it became a precious memory. I was deeply impressed by the outstanding hospitality. Thank you very much.

I stayed around April for a live concert trip. The staff at the front desk were very pleasant and attentive, and the hospitality was excellent. They kindly agreed to store my luggage, which was a great help. I believe I chose the lowest-grade Room, but it was very spacious, spotless throughout, and comfortable. When I visit the Kansai area again, I would love to stay here again. Thank you for a wonderful experience.