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I have stayed at many hotels considered top-class, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—beyond what I could have expected. Breakfast from Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

I visited Hiiragiya again. I had made a Reservation for a Room with a bath and toilet, but I was first shown to a Room without them. It was still very comfortable, but when I asked to Check Reservation, I was told there had been a mistake, and you kindly arranged for me to stay in the Room associated with author Yasunari Kawabata. Thank you for your thoughtful care. Once again, I enjoyed Kyoto’s summer flavors—chilled edamame soup topped with sea urchin, pike conger sashimi, grilled tilefish with crispy scales, jellied soft-shelled turtle broth, Kamo eggplant with sesame sauce, and more—then fully enjoyed Yoiyama and fell asleep thinking of Mr. Kawabata before continuing on to the Gion Festival. Kyoto is changing little by little, but this is the beauty of Japan—and the spirit of Japanese hospitality—that I hope will be passed on to future generations.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

This was our eighth stay. Ever since our first visit, the Room, the private bath, and the surroundings of the Hotel have been very comfortable, and the meals are delicious. We stay about once a year, and it has become something my wife and I truly look forward to. This time as well, the food was excellent—especially the Chateaubriand, which was outstanding. Although it was rainy and we didn’t go to Mount Koya this time, we were able to see exceptionally beautiful flowering peach trees and weeping cherry blossoms around Sanso Amanosato.

Every time we visit, we’re truly impressed, and this time again we were able to enjoy a blissful stay. Thank you very much. The food was genuinely delicious, and we enjoyed it with deep gratitude. It looks like it’s going to get very hot from here on—please take good care of yourselves and keep up the great work.

With its rich history and tradition, along with the pleasant hospitality of the young staff, we were able to spend a truly comfortable time. I have heard that maintaining a historic building involves many challenges, but I sincerely hope it will be preserved just as it is for years to come. A clean Room, delicious meals, and a wonderful garden We would love to visit again.

I stayed at 3rd HOUSE Inamuragasaki East Wing. This time I visited with friends. We borrowed BBQ equipment and enjoyed a relaxed meal while taking in the seaside atmosphere. It felt like a real luxury—time like this is hard to make as adults. The best part of this Accommodation is, without a doubt, how well-equipped it is. The rooftop has a sauna and a jacuzzi, and the jacuzzi after a proper sweat in the sauna—while enjoying the fresh air—is simply unbeatable. Spending time there while feeling the Inamuragasaki breeze truly feels like an escape from everyday life. The second-floor jacuzzi was also fantastic, with completely different vibes during the day and at night. We lost track of time as our conversations flowed. The Room felt open and airy, and as an entire-home rental it offers excellent privacy. It’s easy to relax without worrying about others, making it perfect not only for friends but also for families or couples. An Accommodation where you can enjoy both “the luxury of doing nothing” and “the luxury of having fun together.” Combined with the Kamakura/Inamuragasaki location, it was such a wonderful stay that I’d love to return in another season. Thank you for everything—I’ll be back again.

I chose “Garrya Nijo Castle Kyoto by Banyan Tree” as my Accommodation when visiting the Gion Matsuri (Saki Matsuri). I live in Nishinomiya, so it’s close enough for a day trip, but since it was the Gion Festival, I decided to stay overnight. After considering several options, I finally chose Garrya, which I’d been curious about for some time. I checked in in the evening, and as soon as I passed through the entrance and reached the lobby, I was breathless at the beautiful green garden framed by the large windows. I was even more moved by how the trees were reflected on the large stone table—it felt almost like being in an art museum. The calm atmosphere instantly eased my fatigue, and I truly felt glad I had chosen this place. My Room was on the third floor—Room 305 (Nijo Castle View Twin). The reflection of greenery even appeared above the window, creating an unexpectedly spacious feel that really impressed me. The use of stone flooring also gave it a wonderfully solid, luxurious presence. The raised area featured black tatami mats—something we Japanese guests especially appreciate. From the furniture and cushions to the bedding, every detail felt carefully considered, and I was completely satisfied. For breakfast, I chose their “Wellbeing” concept option—it was genuinely delicious and deeply impressive. The staff were flawless as well. Although it may seem like a high-end property at first glance, there were many younger staff members too, and their warm hospitality made me want to chat with them naturally. You’re sure to have a wonderful stay here.

All the staff had wonderful smiles, the art-filled space was relaxing, and the food was excellent—our child was smiling the whole time. We thought it would be even better if children could stay together in a wider variety of Rooms. It became a great summer memory.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

I had been wanting to try a soy sauce pressing experience for a long time, so I came to visit. I joined casually, but the deeply moving stories you shared left a strong impression on me. Enjoying freshly pressed soy sauce with grilled kuzumochi was exceptionally delicious. I was also happy that there was a lounge where we could freely enjoy wine and coffee. The wine provided happened to be from one of my favorite wineries, which made me even happier. The meal was wonderful—each ingredient’s flavor really stood out, and everything was delicious. There were so many ways to enjoy the soy sauce that my excitement never faded. The Room was very clean and comfortable. All of the staff were incredibly kind, and I’m truly grateful for your hospitality. It was a truly luxurious time for both mind and body. Every time we enjoy the soy sauces we bought as souvenirs, we’re reminded of Maruto Soy Sauce, and my husband and I still talk about how much fun it was whenever it comes up. We’ll be back again.

It was hot in Kyoto, so I really appreciated how close it was to the station! The Room was clean and I was satisfied, and the staff were very kind, making my stay comfortable.

We visited to celebrate my father’s 80th birthday. It was a long drive from Yokohama to Nagano, but this was a wonderful Accommodation that truly made us glad we came. The in-room open-air bath was a little hot and needed some adjustment, but it was clean, spacious, and free of insects. The shampoo and conditioner also left our hair smooth and silky. (Some Ryokan at this level still leave your hair feeling rough.) All the staff who welcomed us were smiling, and during dinner the head chef served the main dish right at our table. Everything was delicious—made with local ingredients and carefully prepared with great attention to detail. On our way out, they even opened the souvenir shop in the main building earlier for us, so I was happy to be able to buy the souvenirs I wanted. My parents were very pleased as well, so we would love to visit again while they are still healthy.

From check-in to departure, it was a truly relaxing stay. Not only could I get away from the usual hustle and bustle, but I also felt deeply at ease in a space surrounded by nature that was different from what I’m used to. The Hotel credit was included, so I was able to enjoy drinks at the bar as well. It was a wonderful time with excellent service and great drinks. I would love to stay again.

I found this Accommodation while looking for a place with great food and made a Reservation. Both dinner and breakfast were excellent, and we were very satisfied! It also has great access to the two shrines and one temple, and with checkout at 12:00, we could take our time—being able to go out after breakfast and come back was especially convenient. We would love to stay here again when we visit Nikko. Thank you very much.

Every staff member was attentive, the Hotel was spotless and dust-free, the Room air felt fresh and clean, and it was a quiet, comfortable space you wouldn’t expect in the city—an outstanding Hotel. Breakfast was also excellent: eel rice bowl, chirashi sushi, miso soup, melon, and more such as tsukudani and Toraya sweet bean paste—everything was thoughtfully selected down to the smallest details, so I could relax and enjoy it little by little. I’d love to stay again.

Our three-generation family stayed for two nights, and everyone was thoroughly satisfied—not only with the magnificent views from the lobby and our Room, but also with the wonderful hospitality and delicious meals. The staff’s attentive, warm service and smiles were especially memorable, and we felt a gentle, clear, comfortable atmosphere throughout the Hotel. Shizuoka has many sightseeing spots, including history museums that children can enjoy and Shizuoka Municipal Nihondaira Zoo (this zoo has many thoughtful touches and is truly recommended), making it enjoyable for all ages. After check-out, we also went to Shimizu Port to enjoy dining and shopping. We visited several attractions including Toshogu Shrine, but there was so much to see that next time we would like to stay at this Hotel again and take more time to fully enjoy the places we visited on this trip as well. Thank you very much for a wonderful time.