ทั่วประเทศ × โรงแรมธีมหนังสือการบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

Last summer, after renting a nearby vacation home and visiting Morito Beach, we discovered SCAPES THE SUITE. We made a Reservation because we were drawn to the easy beach access and the property’s atmosphere, and we had been looking forward to our stay. Thanks to you, we were able to enjoy the sea with our family, including our two young daughters. We used the pick-up and drop-off service from Zushi Station, and being greeted by a classic Cedric taxi instantly set a resort mood. We arrived a little early and planned to wait in the lobby, but perhaps because of my IKYU Diamond membership, we were shown to our Room right away. It was the twin “Mandarin Orange.” It felt more spacious than expected, with the Shonan sea right in front of us and Enoshima clearly visible at all times. Due to the weather we only caught a faint glimpse of Mt. Fuji for a moment, but having the ocean always in view was truly soothing. After the concierge kindly showed us around the Room, they helped arrange our one-hour private jacuzzi time (per Room) as well as breakfast time. We were worried about an approaching typhoon, but fortunately it took a course that didn’t affect us much—so we even enjoyed occasional sunshine. Our daughters’ family was able to swim several times, while we grandparents stayed in the Room caring for our 7-month-old grandchild. It was wonderfully relaxing. With children aged three and zero with us, we ate out for dinner; however, the Hotel restaurant also looked very appealing. This time we only had breakfast and lunch here, but next time we would love to try dinner as well. No matter where you look from within this property—the balcony or even from the jacuzzi—the view of the sea never gets old. That scenery itself felt like your greatest hospitality. We also strongly felt how much everyone working there loves Hayama—and loves this Hotel. The pride and care of both the concierge team and those serving at breakfast/the restaurant really came through. We were also delighted by your gift: Genbei’s famous beach sandals. You coordinated sizes and colors for each family member perfectly—our daughters’ family was thrilled. Finally, after receiving an outstanding carrot dressing as well, we headed home feeling refreshed. Not only in summer but in any season, SCAPES is a place where you can truly relax—and we would love to return again. Thank you very much to everyone at the Hotel.

Thank you for taking care of us for two nights and three days. I have stayed in many places around Japan, but this is the first time I’ve written a Review. It was a wonderful stay, and although I didn’t have time to properly express my thanks in person, I’d like to do so here. Work has been very busy lately, and this time I came hoping to “just relax,” and this Accommodation was exactly what I was looking for. From our Room we could look out over the sea at Matsushima, and without having to leave the Accommodation much at all, we were able to spend slow, luxurious time simply gazing at the ocean. The cheerful and courteous service from the staff in charge of our Room left a strong impression on me, and thanks to them we felt comfortable throughout our stay. At the dining venue as well, they casually checked in with us—“Are you cold?”—and even someone like me who gets cold easily was able to relax comfortably. The tea sweets provided were delicious, and the bath was extremely soothing. After bathing, it’s also a fond memory that I could unwind by reading while enjoying cold tea at “Salon Kura.” Every meal was truly delicious. In particular, the anago (conger eel) takikomi rice really stayed with me. We were told that any leftovers could be made into rice balls, but it was so easy to eat that we kept reaching for more with our chopsticks and finished it all. My partner seems especially impressed by the Sendai Kuroge Wagyu steak. Being able to grill sasa-kamaboko at breakfast also made me happy—it felt uniquely Miyagi. Even when we were leaving, you prepared sightseeing maps and gourmet information for us as well, and we felt your warm thoughtfulness right until the end. It was a truly lovely Accommodation where you can take your time enjoying both Matsushima’s scenery and how comfortable everything feels on-site. It ended up being a stay that refreshed both body and mind. We would love to visit again. Thank you very much for everything during our stay.

This was our second stay, and even though we arrived nearly two hours later than planned, thank you very much for welcoming us so kindly. Both the Room and the bath were very clean. We were a bit concerned about mosquitoes given the season, but effective measures with a wonderful fragrance were in place, so we felt completely at ease throughout our stay. The sound system in the loft theater room was excellent—it truly felt like being in a movie theater. We were also shown to a private dining room, which allowed us to relax and enjoy the delicious food at our own pace, almost like in-Room dining. All of the staff were courteous from start to finish, and we had a truly wonderful time. We would love to stay again. Thank you very much for everything.

The Accommodation’s calm atmosphere, the cuisine, and the baths were all wonderful, but what impressed me most was the exceptional hospitality of the staff. Everyone we spoke with combined deep knowledge with warm, attentive service, making our stay truly comfortable. I initially wondered if this trip might be a bit luxurious for traveling with my three underage sons, but they seemed to experience what true quality means, and I am now wholeheartedly satisfied.

I first learned about this Accommodation in a travel magazine and had wanted to visit for years. From the moment I made my Reservation, the staff reached out several times with thoughtful messages, which felt truly warm and welcoming. I’m grateful for their kind advice on transportation as well as nearby recommended spots and restaurants. Set on a vast property, the Accommodation offers wonderful views, and I was thrilled to encounter deer while strolling around. The Onsen had excellent water quality, the Facility was well maintained, and I was able to unwind and soothe my fatigue while enjoying the scenery. A local regular I spoke with in the bath said they stay here every month—I couldn’t help but envy them. It was an outstanding Accommodation where both mind and body could fully relax. I would love to visit again. Every staff member was gentle and attentive, and their hospitality made it possible for me to truly feel at ease throughout my stay—each day felt happy. Thank you very much for such a wonderful time.

Before our stay, I didn’t expect to enjoy the Hotel experience itself this much. But once we checked in, the atmosphere and the book-filled spaces were even more comfortable than imagined—in the best way, it far exceeded our expectations. Our family loves relaxing at a Hotel, so it was wonderful that each of us could spend time however we liked without having to visit lots of tourist spots. The well-known bakery and restaurants nearby were also great, and we enjoyed exploring the area as well. It was a scorching midsummer day when walking outside was tough, but just staying inside the building was more than satisfying. When making our Reservation, I was a little surprised by how high the Review ratings were, but after staying there, I completely understand why. You can enjoy it together with the Kadokawa Musashino Museum—it’s truly a Hotel where staying itself becomes the purpose. Everyone in our family was very satisfied, and it’s a great find that makes us want to stay again.

Pickup service The Room atmosphere—everything was wonderful. The food was absolutely delicious, and we were able to spend a lovely time; we were truly happy and had a great time. We also appreciate the attentive care from the staff. Thank you for making our Miyajima trip unforgettable.

Last year, I stayed at Tatsumitei for the first time and was very satisfied. I had also been curious about the annex, so this year I stayed there. As before, both dinner and breakfast were served in a private dining room, and I thoroughly enjoyed the delicious cuisine. The Room had high ceilings and felt spacious and relaxing; from the window we could admire the greenery of the trees and views of the Saigawa River, while enjoying the sound of the flowing water as time passed peacefully. In the Japanese-style room, there was a raised floor chair provided, which made it comfortable to spend time there. The open-air bath could be used without worrying about time, allowing us to unwind completely. The casually arranged flowers throughout the building were soothing, and we also enjoyed various crafts and carefully selected lighting fixtures. Thank you to all of the staff for your courteous service. I would definitely like to stay again next time.

With its rich history and tradition, along with the pleasant hospitality of the young staff, we were able to spend a truly comfortable time. I have heard that maintaining a historic building involves many challenges, but I sincerely hope it will be preserved just as it is for years to come. A clean Room, delicious meals, and a wonderful garden We would love to visit again.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

The Facility in the guest room was excellent, the meals were very delicious, and above all, the service provided by the staff was outstanding, creating a very comfortable atmosphere. I would love to visit again. Thank you very much.

We were very satisfied with the wonderful Room overlooking the ocean and the golf course. The breakfast was even more delicious than expected, and I’m already talking about coming back with my husband, who couldn’t make it this time. It was a great holiday. We look forward to staying again.

All the staff had wonderful smiles, the art-filled space was relaxing, and the food was excellent—our child was smiling the whole time. We thought it would be even better if children could stay together in a wider variety of Rooms. It became a great summer memory.

We decided to come on short notice, and once again we received warm, attentive hospitality, just like last time. We were able to relax in the lounge with drinks, refresh in the stone sauna in the morning, and enjoy the open-air bath in our Room many times, which helped us unwind. It was so good for a third visit that we felt this is the only Ryokan nearby where we can truly relax. We will definitely visit again.

Thank you very much for taking care of us during our stay. We truly appreciate your accommodating our food allergies. The meals were absolutely delicious. The Ryokan baths, the private bath, and the public hot springs were all wonderful. It was a shame we couldn’t visit all of the public baths, but we’d love to come back and do a full hot spring tour next time! As for amenities, we didn’t have any particular issues, but I happened to forget my makeup remover and thought it would have been helpful if the Ryokan had one available. We’re grateful for the lovely time we had. Thank you very much.

Thank you very much—I’m truly grateful for such a wonderful trip experience. I had errands in Hita City (where record-high temperatures have been continuing), so I stayed overnight in Yufuin as well. It was intensely hot that day too، but from evening through night Yufuin felt like another world—so cool that air conditioning didn’t seem necessary. While winters are certainly very cold، I never expected Yufuin to be this cool in summer، so it turned out to be a happy surprise. The Onsen temperature was perfect—even in summer—for soaking slowly，and all my fatigue disappeared. In the morning，with Mt．Yufu right ahead of me，surrounded by birdsong，I enjoyed an unhurried soak. It was amazingly cool even then. As described，the shower does take a little time before hot water comes out. If set to mist mode，it stays cold. There are two private family baths، but one was under adjustment and unavailable، so I deducted one star. In-room drinks were available freely. Daifuku were prepared according to our party size؛ since they were cream-based، those who don’t like creamy sweets didn’t eat them. A more classic type of sweet might suit everyone better—but I personally enjoyed them. Dinner started with eel shabu-shabu before the main Wagyu steak course. I felt slightly uneasy at first—but it turned out absolutely superb!! It was part of the July menu (Fumizuki)، and I'd love to have it again. The plump texture and deliciousness clearly came from careful preparation. The soup after drawing flavor from the broth became wonderfully rich؛ I asked for refills many times。 They offered zosui (rice porridge)，but we chose to enjoy it as soup instead。 Then beautifully glossy white rice arrived—and turning that into porridge would have been such a waste，so I'm glad we kept them separate。 All other dishes also left my family—usually quite strict with reviews—very satisfied。 We could bring our dog without any hesitation۔ There is also a dog run that's just right for small dogs，and ours looked delighted running around。 Even though we'd stayed years ago ،they remembered that our dog hadn't finished his meal then ،and had eaten half at dinner و half at breakfast—which made us feel reassured۔ Service-wise ،there wasn't even once when something felt off۔ Although our interaction time wasn't long ，they took great care of us۔ Thank you again for everything۔ I hope we can return throughout different seasons۔

With only a few Rooms, it is quiet and offers a private atmosphere, making it ideal for guests who want to relax. The staff are very courteous, and the service is attentive. The meals featured plenty of delicious ingredients from Hakodate. It is conveniently located with easy access to buses and streetcars for getting around. We stayed in a Junior Suite Room, and our family was able to enjoy a comfortable, relaxing stay.

On weekends, the business district is calm and quiet. The renovated, clean guest rooms, large bath, and breakfast made it a comfortable Hotel. The service that lets you check how crowded the bath is was also convenient.

Both the Room and the open-air bath were wonderful, and the ocean view from the Room was beautiful. We were able to enjoy delicious crab even in summer. When we mentioned that we were celebrating a special occasion, you kindly showed thoughtful consideration, which made our family very happy. From showing us around the Room to serving us at dinner, your service was truly pleasant, and everyone’s smiles were lovely. From check-in to check-out, you took great care of us, and we were just as impressed by your hospitality as we were by the Room and the cuisine. We would love to visit again. Thank you very much.