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This was a Hotel I definitely want to stay at again! Not only were the amenities and play area great, but the private family bath was surprisingly easy to use when we wanted, and we were able to relax and enjoy a bath together as a family. Free laundry and drying were also available, which was a huge help—especially with our 2-year-old, when we ran out of spare clothes and started to panic. Meals were buffet-style, so we ended up eating quite a lot and couldn’t make it for late-night snacks, which was a shame—but next time I’ll plan better (haha). Just one thing: the kids’ meals didn’t change much between breakfast and dinner, so our child got a bit bored. It would have been nice to have a little more variety.

Due to a change of plans, I made a Reservation the day before. It was a rainy day and I arrived early, but I was able to choose a book from the many available and enjoy reading at a relaxed pace with a cup of coffee in hand. The spacious bath, especially the bubble bath, was very soothing. The meals were so plentiful that I couldn’t finish everything. The sunrise the next morning was beautiful. There were also goats and rabbits, and if it were closer, it’s a place where I’d love to bring my dog for a Multiple Night Stay.

My parents, my younger brother, my child, and I stayed here using two cars this time. Since there is a drop-off parking area in front of the Hotel, it was easy to unload and check in with my child, and we could take our luggage to the Room in one trip. The parking lot was also close by, spacious, and easy to park in! The Room was clean, and my child made a beeline for the hammock chair! They enjoyed it with a big smile—and it was fun for adults to use too. My child was fascinated by the manual coffee grinder provided in the Room. They ground the beans themselves and made coffee for the whole family! My parents were delighted by coffee prepared by their grandchild. Seeing my child look so proud was adorable! We used the baths a lot (we tried all of the private baths), so being able to get drinks and replenish salt anytime was really appreciated. The meals were delicious—I ate so much I felt stuffed (lol). It was great that my child, who usually watches a lot of TV, had so much fun playing table tennis—we all enjoyed it as a family! My child got the most exercise there. We also enjoyed karaoke—there never seemed to be enough time. All of the staff were kind and attentive with their explanations and support, which made our stay very comfortable. We would love to stay again!

This was our second stay. We came back because the food last time was so delicious, and once again every dish was truly wonderful. My daughter has many allergies, but the staff carefully confirmed everything with us, so she could enjoy the meal safely and deliciously. Thank you very much. We also enjoyed the open-air bath in our Room, as well as the open-air bath and lying-down bath in the large public bath area. This time we also used the hot stone spa and bedrock sauna, and we had such a lovely time that it felt like there wasn’t enough time. We were sad to leave. We will definitely come back again.

We stayed in March last time, and this time we stayed again in August for my wife’s birthday. Our 4-year-old daughter fell in love with Suginoi Hotel during our previous stay, so this time we chose the seasonal Aqua Beat (pool) and stayed in the same building, Nijikan, as before. She was thrilled with Aqua Beat. It was crowded because of summer vacation, but we still had plenty of fun. The Facility and meals were also very satisfying. If I could ask for one thing, I’d be happy if raw eggs were available as well as Onsen eggs (I love rice with egg). We’ll most likely stay again for our daughter’s birthday trip next time. The cost is not cheap, but it makes for the best trip for our family (especially our daughter). When she gets older, we’d like to stay in a different building instead of Nijikan.

This was our first trip to Okinawa as a family. Although we decided to travel with a typhoon approaching, the services at this Hotel were excellent and truly helpful. Even on days when the weather was severe, we were able to spend meaningful time with our daughter in the indoor pool and Onsen. In addition, you showed thoughtful consideration in many ways for our daughter’s birthday, and as parents who chose this Hotel, we felt very proud. At breakfast, we enjoyed both Japanese and Western options from the buffet; for guests on a Multiple Night Stay, the Japanese dishes changed daily, which was very satisfying. We would like to take this opportunity to once again express our sincere gratitude for everyone’s kindness at this Hotel.

This was our first overnight stay since our baby was born. To show my appreciation to my wife, who works so hard every day caring for our child, I was looking for an Accommodation where we could relax with a baby without worry—and that’s how we found KURO. Upon arrival, we were impressed by how spacious and spotless the Room was. On top of that, you had prepared a play mat for the baby, a nap futon, and even toys in advance—we were truly touched by your thoughtful attention to detail. Every dish was absolutely delicious and very filling, yet well balanced throughout the meal. We even finished all the rice balls served as a late-night snack between the two of us. We were also able to enjoy the in-room open-air bath at our own pace without worrying about anyone around us. It was wonderful to see my usually busy wife fully relax and feel refreshed. This time we stayed in the Star Room, but once our child turns one and is more active, we’d love to try the Garden Room next time as well. Thank you very much for such a wonderful stay!

We stayed to celebrate the youngest of our three sons’ birthday—this was about our fifth visit. The room has evolved into a family room, and with the slide, swing, and bouldering wall, they played nonstop. All three were very happy and said they want to come again and stay again. Thank you as well to K for taking such great care of us during our meals—it made the memories even more special. Next time, we’d love to visit for our second son’s birthday. Thank you in advance.

We checked in after doing some shopping at a nearby AEON. The Accommodation had everything we needed for cooking, including a pot and even a small hot plate, so it was easy to prepare meals (though you’ll need to bring your own seasonings). Complimentary drinks were also stocked in the refrigerator. Since it was our child’s birthday, we projected a birthday video with the projector and celebrated—it was a huge hit. The third-floor bath was spacious, and the Onsen water made it incredibly relaxing. The first-floor sauna was low-temperature, so my husband found it a bit mild, but I enjoyed taking my time and felt very satisfied. There was also a table on the balcony where we could relax, so we had breakfast there. Overall, everything was very clean, and having a washing machine was really helpful—everything about our stay was great. It’s an Accommodation we’d love to visit again.

No matter when you stay, the thorough cleaning makes it a comfortable place to spend time. The kitchen is fully equipped, so you won’t have any trouble, and BBQ tools are also provided. When we met the staff at the gate at checkout, they kindly saw us off, and we felt great until the very end—we’d love to stay again!

On a whim during the Obon holidays, I made a Reservation for one night starting August 15, booking on August 13. I have a shellfish allergy, and since it was such short notice I thought it might be difficult, but they replied right away, “No problem.” The Hotel does feel a bit old, but it is well kept and clean, so my stay was very comfortable. The meals were generous and delicious. Above all, what makes this Hotel special is how kind everyone is. They don’t say unnecessary things, but if you ask something they think it through as if it were their own matter and respond sincerely. It left me feeling warm inside. It really shows that you don’t need a luxury Hotel to have a great stay. I highly recommend staying here at least once.\nI do not recommend climbing the 365 steps of the Ikaho Onsen stone staircase in midsummer—I was drenched in sweat and completely out of breath.

This was my first stay. Since there is no toilet, I rated the Facility 4, but the main house is nearby so it wasn’t much of an issue. The dome tent was comfortable, and even the heavy rain from a linear precipitation band didn’t bother us at all. The furnishings such as the chairs and lamps were lovely, the meals were delicious, and we were able to relax with our dog. All of the staff were always smiling and responded politely. Afterward, I contacted you because I had forgotten my hat, and you handled it right away. I’d love to visit again.

Meals are served buffet-style, with separate venues for breakfast and dinner and a wide variety of options. Even over two nights, there was more than we could try. Dinner in particular featured Hokkaido specialties such as seafood and Ainu cuisine, with plenty of unique dishes beyond the usual, which we thoroughly enjoyed. The baths were also spacious, with various options like a jet bath and bubble bath, making it very relaxing. If possible, I would have preferred an easy-to-move-in separate outfit such as a samue instead of a yukata—so that is the only reason I rated it 4 stars.

The Room was spacious and uncluttered, so it felt like pets wouldn’t be able to get into mischief. It also felt reassuring even with a baby. There was a large trash bin, and being able to throw everything away in one place was more convenient than having multiple small bins. Meals were great as well—BBQ was prepared for each Room, so we only had to grill. The meat was very delicious, and the rice had already been cooked in advance, which showed how thoughtfully everything is arranged. There is very little direct interaction with staff, but if you need anything and call, they come quickly and help. The in-Room bath was wonderful, and there is also a large public bath where you can enjoy different types of baths. The large public bath was almost private during our stay. Each Room also has a cart, making it easy to get to the large public bath. Driving the cart was a fun bonus. There are many insects outside, but measures are taken so they don’t get into the Room or onto the balcony, and there were none at all in the large public bath. A lot of insects fly around outdoors, but it’s impressive how well they prevent them from coming inside. Insect repellent is also provided, which made us feel fairly at ease. It’s an Accommodation I’d like to visit again—next time for a Multiple Night Stay.

We stayed here after enjoying a rainy day at DisneySea. Our shoes and socks got soaked, but the shoe dryer in the Room was a huge help! They dried quickly, and we were able to head home the next day feeling comfortable in dry shoes. The Room was spacious, clean, and very comfortable. The water dispensers on each floor were also convenient. It was great to have a Lawson on-site so we could buy a late-night snack. We’d love to stay here again when we visit Disney. Thank you for the Shuttle Service as well.

I stayed in the new wing, and the Room was clean and comfortable with a spacious desk. The staff were also very kind. The bath facilities are new as well, and the water is silky—truly feels like an Onsen. The sauna wasn’t too hot, and the cold bath wasn’t too cold, so it felt gentle on the body. It was very relaxing. Sauna mats were also provided. However, there is no trash bin inside the bathing area for disposing of used amenity items such as body towels or facial wash packets, so everyone had to return to the changing room trash bin while still wet. I would appreciate it if a small trash bin could be placed next to the shampoo area or near where sauna mats are returned. There were also manga and massage chairs in a space near the lobby, which helped me relax even more after bathing.

I had a very comfortable stay. Since I could use the lounge at any time, I think it helped keep overall costs down, including meals. All of the staff were kind and helpful. There were also some international staff members, and they did their best to communicate; if I didn’t understand something, they quickly handed things over to a Japanese staff member, so I was assisted without having to wait. The Room was very spacious, and best of all, it had a washing machine—so after using the pool I could spin-dry my clothes in the Room without waiting in line, which was great. I’d like to stay here again the next time I visit Okinawa.

We had been looking forward to our stay even before arriving. We stayed in a Room with a slide, and the kids were thrilled (an early elementary schooler and a 3-year-old). The Facility offerings were also excellent, so we had no trouble at all even with children (including a space where kids can play). They also organized a festival event inside the Hotel during our visit, and we joined that as well. All the staff were kind, and we felt their hospitality everywhere. The view from the rooftop terrace was wonderful (morning is recommended). During dinner, there was live music, and they included songs that children would enjoy, so it never got boring. Highly recommended for families with children. Of course, I think it would be a very satisfying stay for adults only as well. We will definitely return. Thank you very much for everything.

We stayed here on a couples’ trip. The welcome pizza was incredibly delicious, and even though we asked for seconds many times, the staff kindly baked fresh pizzas for us each time with a smile. Thank you very much. Perhaps because there were many families with children, our bathing times didn’t overlap, so even though we used the bath several times, we never shared it with anyone and were able to relax as if it were private. This was my fault, but the pizza was so good that I ate too much and ended up leaving some of my dinner, which I felt sorry about. I thought it would be nice to have an option with a smaller dinner portion. The dessert contained peaches, and when I declined due to my allergy, they offered to prepare an assortment of seasonal fruits instead. Since I’m allergic to fruit in general, I had to decline as well, but I truly appreciated their thoughtful consideration. Breakfast was also very delicious and satisfying. We would definitely like to stay again.

I was looking forward to the sauna, but the detached Onsen was only open until 9:00 PM, and we finished dinner after 8:00 PM, so I gave up. However, the Onsen in the Hotel was also great. I used the detached Onsen for a morning bath, and it was amazing! The food was very satisfying! Also, the smoking area on the 3rd floor is excellent!