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At happy hour from 6:00 PM, you can enjoy one beer and one plate of curry. Breakfast isn’t luxurious, but it was tasty and filling. The Room is spacious, and there is a large public bath where you can relax. They also lend amenities, which is very kind. You can hear some noise from the neighboring Room, but it was only for a short time, so I have no other complaints. I’d be happy to stay again if I have the chance.

This was our 10th stay or more, and thank you as always for taking such great care of us. The food and the Onsen were excellent.

The Room was spacious, beautiful, and spotless, and there were three open-air baths. The meals were buffet-style with a wide variety of options. The lounge was excellent!

Our family of four stayed in a room with a private open-air bath, and it was amazing—even putting it mildly. The meals, baths, and views were all excellent. The food was generous and delicious, and at night we enjoyed a sky full of stars. The bath left our skin silky smooth—especially the morning bath, which I highly recommend. This was our first stay, but it’s an Accommodation we definitely want to visit again. Thank you very much.

The building is spread out horizontally, so depending on where your Room is located, it can be quite a walk to the restaurant, baths, and lobby. Other than that, there were no particular issues or complaints. It was a truly wonderful Accommodation. Although the large public bath is not an Onsen, it offers three different water temperatures (high/medium/low) and water types, plus a carbonated bath. Other guests also mentioned that it might be more effective than some Onsen. The restaurant (buffet-style) had a wide variety of dishes, and the staff were excellent—one thoughtful touch was that they even informed us that ice cream could be taken back to our Room. I believe drinks inside the facility were reasonably priced as well—for example, a 350 ml can of beer was 350 yen. The souvenir shop opens from 7:30 a.m. It has a great selection, and you can probably find most things you need there.

The Accommodation Fee was reasonably priced for this season, so I didn’t have high expectations, but it was a very good Ryokan that truly showed the strength of a long-established property. In particular, the meals were not an ordinary kaiseki course; we thoroughly enjoyed a delicious course centered on Koshu beef. It was a menu that left a stronger impression than standard kaiseki. All staff were friendly and consistently attentive in their service. I have stayed at several other Ryokan in Isawa, but I would definitely consider Tokiwa Hotel again on my next visit. As for the Onsen, I would have been able to relax even more if the open-air bath had been a bit larger, as it felt somewhat small. Regarding the Room, although it is an older Ryokan, everything was well maintained, and the bathroom areas were spotless and comfortable. Given the excellent value and reasonable Accommodation Fee, I have no complaints—it felt like the result of dedicated management efforts. Thank you very much.

It was a No Meals Included Plan. I checked in after 8:00 PM and left the Hotel by 7:30 AM. Since it was a no-meals Plan and I didn’t need to do any shopping, there wasn’t much that stood out… but the service from the two male front desk staff members was outstanding. They were polite yet approachable, and they spoke at a pace that matched the guest—truly wonderful hospitality. The Hotel wasn’t new, but I had a very comfortable stay.

We stayed here on our way to Osaka, and the lakefront was just a short walk away—our grandchildren were happier than we expected. The adults were also satisfied because the meals were delicious. However, there were only a few washing stations in the large public bath, and we were surprised to see so many people waiting. Perhaps it was because there were many families during summer vacation. It was not something we often see elsewhere.

My companion loves the Onsen here, so this is our third stay. I think we’ll come again. Thank you.

The room was clean and comfortable. The breakfast service was excellent, offering a variety of bread, yogurt, milk, juice, various beverages, soups, and even noodle soups—so many options to choose from. Although I only used the shower this time due to the season, the bathtub is designed deeper for those who want to soak and relax—a thoughtful touch appreciated by Japanese guests. The Wi-Fi connection was stable enough for me to work comfortably at the accommodation. The accommodation cost was also reasonable, and I would love to stay here again if I have work in this area.

I stayed here to visit Ghibli Park! The interior was so clean you wouldn’t believe it’s a container, and even though I checked in late at night, the air conditioning was already running, so I had a very comfortable stay. I’d love to stay here again. Thank you very much.

Thank you very much for your hospitality. This was our first family trip since losing our beloved dog, and we traveled with my elderly parents who have difficulty walking. I thought it might feel a bit sad, but everyone was so kind and had such wonderful smiles that it became a truly enjoyable trip! Our dog’s name was also Fuji, so it felt like we were meant to be here. My parents were also happy that, thanks to the walking support cart, they could choose their own dishes at the buffet. Every dish was amazing—beautifully presented and delicious. The meat was tender as well, and everyone loved it. We also enjoyed the water bar, the old-fashioned game arcade, and the souvenir shop! The bath was spacious and great, but there weren’t many handrails, so my mother seemed a little uneasy. Still, it felt wonderful. The Room was of course clean and very comfortable. We went to the pool area to take photos, and I thought it was a pleasant place for a walk. We would definitely like to stay again. Thank you very much.

The meals were absolutely luxurious! All the staff were attentive and kind. The all-you-can-drink options at dinner were very extensive, and the glasses were kept chilled in a dedicated refrigerator, which felt very clean. The bath facilities were also great, and the locker keys felt very secure. Just one thing: the trash bin under the sink in the Room washbasin area hadn’t been emptied, so that was the only negative point.

Great value for the price, and the meals were very satisfying.

I stay here 2–3 times a year. There are two baths, so it’s nice to be able to choose depending on my mood. This time I stayed one night and used them four times. The greenery around the open-air bath was vivid. Meals are buffet-style all you can eat, but perhaps because of my age I can’t eat that much anymore, so I enjoyed small portions of what I liked. Everything was delicious.

Checked in after visiting nearby wineries. This time, we chose a No Meals Included plan and fully enjoyed private time for just the two of us—absolutely satisfying. We paired the wine we brought with game meat purchased from a local butcher and vegetables from a roadside market, cooking them on an iron plate. The retro-style dining area allowed us to enjoy this self-catering experience without any interruptions—it was perfect. The luxury of eating what you want, when you want it! With all the necessary cutlery provided, all you need to bring are your ingredients. Despite being a traditional Japanese house, the air conditioning worked perfectly, and the bedroom was extremely comfortable. The open-air bath was also fantastic! Surrounded by quiet vineyards, it was an ideal place to unwind and relieve daily stress at our own pace. Highly recommended as a base for winery tours or exploring Yamanashi while enjoying luxurious moments tailored to your own schedule.

I’m a Yamagata resident. I was satisfied with both the food and the Onsen. The breakfast and dinner buffets were especially outstanding. The ramen served at the breakfast buffet and the beef bowl with Yonezawa beef were exceptional. At the dinner buffet, the handmade soba was particularly delicious. There was also imoni, which visitors from outside the prefecture may enjoy, but locals will enjoy it even more. The Accommodation rate was affordable, and you can enjoy wonderful food and an Onsen at a great price. I’m glad I stayed here. I’ll be back.

Above all, the slope from the parking area into the Ryokan felt truly welcoming. At check-in, the staff spoke politely and with great hospitality, and they answered exactly what we needed right away—with a smile. Since it is run by Chateraise, the sweets and tea served on arrival were also wonderful. There was a wide variety of black teas as well.

I stayed for two nights in August and did not experience any major inconveniences. The meals were delicious. The Onsen was spacious, and I was able to relax and enjoy it. The staff were also very helpful. There was only one designated smoking area outside, but it was not particularly inconvenient.

This was my third stay. Each time, I have stayed in a Japanese-Western style room with an open-air bath. The spacious in-room open-air bath is large enough for four people, and you can enjoy the golden hot spring water. There is also a shower room, and I feel the price is very reasonable. The service was courteous, and the front desk staff at check-in were especially friendly, with a bright smile that left a great impression. Also, the restaurant staff member from overseas spoke excellent Japanese and carefully cleared empty dishes without making noise. I have stayed at about four Itoen Hotels, but this Grand Hotel is my favorite. I will make another Reservation.