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Close to the station, clean, and I was very satisfied with the service. We also enjoyed the welcome drink and breakfast, and I think this price is an excellent value! The male staff member at the front desk was kind and courteous, and I will definitely stay here again. Thank you.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

I wanted a change from my usual Accommodation in Hakone, so I stayed here for the first time. I could really feel the care put into the meals. Nothing about the ingredients, pairings, or cooking methods felt ordinary—everything was surprising and delicious. I enjoyed every dish while thinking how much ongoing research and refinement must go into it. This has become an Accommodation I’d love to visit again. There was only one small thing I noticed: I wish there had been an ottoman in the Room. I wanted to stretch out my legs and relax. It was also my first time seeing deer in Hakone. It became a wonderful memory.

I stayed here while reuniting with an old friend. As soon as I entered the Room, fireworks at Marine Stadium went off, making it feel like a warm welcome. The check-in and guidance were very courteous, and breakfast the next morning was truly delicious. My friend who traveled from far away was also very happy. I will stay here again. Thank you very much, and congratulations on your 35th anniversary!

The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

We stayed here during the Obon holidays with our family of five after a day at Disney. We used a Room with two bunk beds—our kids’ favorite. When making the Reservation, we expected a typical Business Hotel, but the woman at reception was refreshingly kind and welcoming—almost like a Disney cast member. After an exhausting, scorching summer day at Disney, her hospitality truly made an impression. The Room was more spacious than expected, and unlike many budget bunk-bed hotels, there was no “where do we put our luggage?” problem. Even with our bags lined up along the wall by the TV, we still had plenty of space to walk around comfortably. Everything was perfectly clean, and we felt safe using the bathroom with our children. We will definitely consider this Accommodation again when we visit Disney. One request: We arrived at 10:30 PM and all nearby paid parking lots were full. After driving around repeatedly—and honestly debating street parking—we ended up parking in a park lot because there is a police station next door. However, it didn’t seem to have security cameras and the area was deserted late at night, so we were worried about theft. Since we couldn’t reserve parking at the Hotel, this happened—so we hope there can be some improvement regarding parking availability.

On a midsummer night, I arrived exhausted from the heat and work. As soon as I stepped into the new, sophisticated entrance, it was cool, pleasantly scented, and calming—I felt relieved. After check-in, a staff member explained the Facility and amenities. Their gentle service was perfect for guests who just want to sleep. There were several types of bath salts available, and the basic skincare set was Sekkisei. When I entered the Room, I could clearly see the well-maintained lawn in front of the station and the trains through the window. Watching the nighttime scene outside from a clean, cool Room made me sleepy little by little. I was also happy to find Chill Out and chocolate in the refrigerator. The shower head was ReFa, and the hair dryer was Dyson. It was comfortable and I slept very well. This is a new, clean, modern Hotel where you can sleep comfortably in an urban setting. The staff were calm, gentle, and wonderful as well. I will stay here again.

A lot has happened recently, and my husband took the lead and worked hard through it all. Now that things have finally settled down, we chose to stay here so he—and our dogs—could relax and enjoy some carefree time together. My husband said he was happy to experience something out of the ordinary again after a long time! The food was delicious, and we were truly satisfied with everything, including the Hotel staff’s hospitality and their thoughtful care for our dogs. Thank you very much for giving us such a wonderful time!

A foot-wiping towel was provided at the entrance, and we had a wonderful 3-day, 2-night stay—thank you to all the staff for their hospitality. They kindly accommodated our personal requests, and the team’s service—like that of a luxury Hotel concierge—made us feel we’d love to come back again next year. If I had to mention just one suggestion, there is a microwave on the lobby counter, and I would have liked to see a free drink dispenser placed nearby. The service and value for money are outstanding, so even if the room rate were higher, it wouldn’t be an issue at all.

Everything was thoughtfully prepared and truly delicious; the foie gras, in particular, was cooked in a way I’d never experienced before and was astonishingly good. The ayu was also expertly prepared and delicious, but I got too full to finish it all the way to the head, which was a shame. Next time, I’d like to come with a bigger appetite and take on the challenge.

I felt a little uneasy on the way up into the mountains, but once we arrived it was a truly wonderful space—like an adults-only hideaway—and the staff were very kind and made us feel comfortable. The complimentary drinks were exceptionally well provided, and the meals were beautifully presented and absolutely delicious. We had a thoroughly satisfying stay.

It was a wonderful Ryokan. I loved the Onsen water quality, and I was able to relax completely in the open-air bath on the rooftop. The meals were also very delicious. You could really feel the chef’s care in each carefully prepared dish; I hope the rice served will be of a standard that matches it. I couldn’t say it was at its best, so I think it could be improved further by adjusting how it’s kept warm, for example. It was an excellent Accommodation.

I stayed at this Accommodation to meet friends. From arriving in the lobby through check-in and check-out, the staff’s courteous and pleasant service was truly wonderful, and thanks to them I was able to spend my entire stay comfortably. For dinner, I had the “Tanchou” course. Enjoying a meal with wine while watching Sapporo’s beautiful evening sky shift into the night view was exceptional. After dinner, I finished the night at the “SKY J” bar. When I visit Sapporo again, I would definitely like to stay here.

We stayed here to celebrate our beloved dog’s birthday, as he loves swimming. The Room was very clean and beautiful, and the pool was spacious enough even for a large dog to swim comfortably. There were also plenty of amenities provided, which was very convenient. The next day, the owner kindly offered us a late check-out, so our dog got to swim a lot and was completely satisfied. We would love to stay again.

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

This was our first time staying with our Toy Poodle. The amenities, dog run, and photo spots were irresistible for dog lovers. Everything was clean, and there were no unpleasant odors. Above all, the Hotel staff were kind. With their pleasant greetings and helpful support when we needed it, the atmosphere was wonderful, and we would definitely like to stay again.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

I have stayed here several times. The building is a bit old, but it is well cleaned and comfortable. Breakfast has improved even more than before with a wider variety of side dishes, and the curry in particular keeps getting better. If I may mention one complaint: could something be done about the showerhead? I would like to relax with a gentler water flow.

Thank you very much for taking such wonderful care of our entire family the other day. We are truly grateful for your thoughtful hospitality in every detail. ・Your warm congratulations on our special occasion, along with the kind consideration that perfectly matched our eldest son’s preferences, deeply moved all of us. ・Thanks to your care, we were given a truly lovely Room, and we were able to relax wholeheartedly while surrounded by the warmth and scent of wood. ・With your thoughtful arrangement that allowed us to enjoy handheld fireworks, we were able to create the best summer memories unique to this season. ・Every dish was carefully prepared and absolutely delicious, and everything was served at just the right timing in line with our pace. Above all, the staff member who served us spoke with us warmly and cheerfully throughout with a bright smile, making mealtime even more vibrant and memorable. ・Both throughout the building and in our Room, everything was spotless down to every corner. The soothing Onsen, lush greenery, and gentle fragrance throughout the property helped us unwind and forget our everyday busyness. Thanks to your understated yet heartfelt hospitality, it became an unforgettable stay for our family. We would love to visit again as a family in another season. Thank you very much for everything.

For this price, it’s wonderful to be able to stay right in front of Kita-Senju Station. The happy hour was also great. The loan umbrellas were very helpful when it suddenly rained. I will stay again.