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Everything about the Accommodation—the Room, the meals, and the staff—was excellent and very satisfying. In particular, I was soothed by the soft, gentle waters of Sujiyu Onsen. The bath in the Room was wonderful, and I was able to relax and take my time.

My first trip to Karuizawa with my mother! This Accommodation is famous for being hard to book, and we happened to find an available date, so we made a Reservation right away!! We drove there in a rental car, and from the moment we arrived, the staff’s warm hospitality made us feel truly welcome. Everything about the Accommodation was wonderful. There are four private Onsen baths that don’t require a Reservation, as well as a large public bath and a cave bath. Surrounded by trees, it’s an Accommodation where you can feel time passing quietly. I’ve stayed at many Hotels and Ryokans before, but this was the first time I experienced such outstanding hospitality—including the food!! It’s easy to see why so many guests return again and again!

This is an Onsen Accommodation you’ll want to return to again and again, with truly outstanding dedication to cuisine. Every visit leaves me thinking, “I’m so glad I came back.” Above all, I look forward to the meals each time. They are meticulous not only about the ingredients, but also about the dashi and even the grilling. The dashi is made with bonito flakes carefully shaved in-house at this Ryokan and natural true kombu kelp. The aroma and depth of flavor you notice from the very first sip are on a different level from ordinary dishes—you can taste the care that goes into it. The grilled items are also exceptional. They grill over binchotan charcoal sourced directly from a brewery in Wakayama. The eel in particular is superb: crisp, fragrant skin with tender, fluffy flesh. It’s delicious in a way that clearly reflects the chef’s precise technique and timing. I was also delighted to enjoy premium ingredients that are hard to come by in everyday life—Ginjiro uni (sea urchin), Saikyo-style hamo (pike conger), kue (longtooth grouper), Deshiko eel, and Shine Muscat “Hareou” grapes. And it’s not just about the food. The proprietress and all of the staff are genuinely warm and pleasant; their kindness comes through naturally when you interact with them. Their heartfelt hospitality is what makes this Accommodation so comfortable. The Onsen, the cuisine, and the hospitality—everything here makes you want to come back.

We stayed to celebrate a birthday. The Shuttle Service between the nearest station and the Hotel for both arrival and departure was extremely helpful, and we truly appreciated the driver’s hospitality. We were very satisfied with the Room and the private bath, the meals were delicious, and all of the staff were warm and welcoming, allowing us to relax at ease. We would love to visit again in a different season. Thank you very much.

I was a bit worried because the building is old, but the room in the main building was well maintained, clean, and full of classic charm. It felt airy and comfortable. The hallway restroom, on the other hand, was modern—like stepping into the present day. The first day was cloudy, but we explored the property and enjoyed walking around while feeling its history. We had fun spotting traces of films and Studio Ghibli here and there. Whenever we passed staff members, they kindly shared explanations and helpful tips. Their affection for the inn really came through, and it made me feel that this is how the place has been carefully preserved over time. The bath temperature was perfect—I could have stayed in for hours—and afterward I cooled off in the evening breeze while enjoying the view. It was a truly relaxing stay. Dinner was served bento-style, but everything tasted great: beautifully presented with a good variety, and more filling than it looked—very satisfying. The flavors were gentle with a clear dashi taste rather than overly strong seasoning like many modern hotels. Since it’s such a photogenic inn, lots of people came to take pictures in front of the main building—and I happily joined in too. A soothing place filled with history and character—this is an inn I’d love to visit again.

My family and I have stayed at Yamagatakan many times, and we never get tired of it. The meals are plentiful, the futons in the guest Room are fluffy and comfortable, the warm green tea in the Room is delicious, and the Onsen is nicely hot and very relaxing. We also bought a cute Mameshiba plush as a souvenir—it’s adorable. My dad, my mom, and I all love Yamagatakan, and we’d like to visit again.

From check-in to departure, the attentive service was excellent and we were very satisfied. The only drawback was the condition of the access road; we encountered oncoming cars once on arrival and twice on departure, but managed without any issues. If given the opportunity, we would like to stay again.

Dinner included some Western-style dishes as well, and everything was delicious. The lobby’s complimentary drinks offered a great variety, and we enjoyed plenty without hesitation. We thoroughly enjoyed the Room’s Onsen (gold and silver springs), sauna, and pool many times. Thank you very much. We look forward to visiting again in a different season to enjoy the meals and Onsen!

This is a perfect Accommodation no matter when you visit. It was Kyoto in extreme heat, but thanks to your thoughtful care in many ways, we had a wonderful time. The pike conger is a must in this season; it is an additional-order dish, but highly recommended. We are planning to visit again in autumn.

Surrounded by hot springs, the gentle sound of the river, and lush greenery, our stay was deeply soothing. Most memorable of all were the staff’s warm smiles and heartfelt hospitality. The meals were exceptional—the roe-bearing sweetfish was impressively large, and the Shimanto pork and homemade ice cream were rich in flavor, making for a truly luxurious dining experience. The hot spring water left our skin silky smooth, and we were able to relax at length in the open-air bath while enjoying a pleasant breeze. When it was time to leave, we felt reluctant to go—this is an unforgettable inn where hot springs, nature, and genuine warmth come together, and one we truly hope to return to.

The parking lot is less than a 1-minute walk from the Accommodation, but cars cannot be brought right up to the entrance, so the proprietress came to our car to pick up our luggage. Dinner was the Shige-no-Ie group dining Plan; the hot pot was served with their homemade broth instead of ponzu, and it was very delicious. The soba rice porridge served at breakfast was also very tasty. However, we chose a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few dirty bits of sealant and debris floating in the water, which was disappointing. There were several other spots that felt loose when touched, so I think they should be repaired before more tiles come off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to and spoke to my daughter every time they saw her; everyone was very friendly and it was great.

My family and I stayed here the day before our Kamikochi sightseeing trip. The young proprietress was very friendly and easy to talk to, and her unpretentious, thoughtful hospitality was truly comfortable. The open-air bath in our Room felt amazing—I could have stayed in it forever. Dinner featuring Hida beef had so many dishes that we wondered if we could finish them all, but everything was delicious and we all ate every last bite. The beef tataki we received as a gift from the Accommodation was also outstanding! They also kindly helped us plan for the next day’s Kamikochi sightseeing, making our stay completely satisfying. We would definitely like to stay here again on our next trip to Kamikochi!

This was my first stay here. From the atmosphere throughout the Accommodation to the service, thoughtful hospitality, and meals—everything was flawless in sight, aroma, and taste. It was a truly delicious and enjoyable time. The Onsen is compact, but the water quality is excellent and left my skin silky smooth. I’m grateful to have found an Accommodation I’ll definitely return to. Thank you very much.

I didn’t know Kanagawa had such a wonderful place. I was able to relax and take it easy. The room was clean, and the sound of the river was soothing. In the morning, I saw three deer crossing the river. The bath and meals were both great. Tea and water are self-serve, but I think that’s part of their effort to keep the price reasonable. I’d love to visit again.

After leaving the Ryokan, I boarded the Shuttle Service bus to the station without realizing I had forgotten my smartphone. Later, a member of the Shuttle Service staff kindly made a round trip by car to deliver it to Shin-Aomori Station. I feel truly sorry and deeply grateful. Their thoughtful care meant so much to me and left me with a warm feeling until the very end. I would love to stay here again.

The meals, the Onsen, and the service—everything was absolutely satisfying!! The lounge and the puzzle-solving activities were also very enjoyable. I would love to visit again. Although I had mistakenly made a Reservation for a smoking room, I truly appreciated how quickly you accommodated my request to change it. Thank you very much for all your help. Thank you.

The staff were very kind and helpful, which made our stay wonderful. With this Plan, we were able to use the private bath free of charge. Since there are only a few guest rooms, we enjoyed a calm, relaxing atmosphere where we could clearly hear the sound of the clear stream. We would love to visit again if we have the chance.

It was my first time at Shirahone Onsen, and it exceeded everything I had heard. A milky-white, wonderfully silky bath with a proper sulfur scent—my skin felt so smooth afterward. As for the Ryokan, the hospitality was astonishing by today’s standards. They greeted us right at our car upon arrival and even carried our luggage. Every staff member was consistently polite, and if they saw us heading to the baths, they would immediately call the elevator for us. Most surprising of all was the food—everything was delicious. It was my first time trying snow trout sashimi, and I couldn’t believe how good it was. The dishes weren’t just tasty; they were also beautifully presented. The Ryokan’s Shifuku Mochi was also amazing—I bought three boxes as souvenirs. My husband usually doesn’t eat Japanese sweets, but he unusually ate four pieces. When we contacted them out of concern that heavy rain might close the roads, they kindly explained everything in detail as well. Overall, I felt the staff’s level of hospitality was exceptional—it’s easy to see why so many guests return. I’d love to come again next year. Thank you very much!

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

This was our second stay, and it was a wonderful Room where we could enjoy an open-air rock bath while looking out at the beautiful garden (with an indoor bath as well). Both dinner and breakfast were delicious, and my elderly mother was very satisfied. The service was excellent, and we truly appreciate all your help.