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We stayed in Room 401 with an open-air bath. The deep, expansive views, delicious food, and Onsen were all wonderful, but above all, we were most impressed by the warmth and kindness of the staff. Even among Accommodations in the same price range, many do not see guests off, so we truly appreciated it. It made us want to come back even more. Thank you very much.

Everything about our stay was satisfying. The Room was spacious enough for four people to sleep comfortably, and the separate bath and toilet made it very comfortable. Breakfast offered a wide variety, and even on a Multiple Night Stay the selection changed little by little, which we really enjoyed. We were especially impressed by the piping-hot rice balls made on the spot—everything we tried was delicious. We’ll look for an affordable rate again and will definitely come back to stay. Thank you for accommodating our request and preparing a top-floor Room; it made our stay even more satisfying.

From the welcome pineapple cider, beer, and simmered yam konnyaku to a feast of Yamagata specialties, we were completely full! Dinner was served in beautiful dishes that made everything even more appetizing. The post-bath lounge had a wonderful atmosphere, the massage chairs were very comfortable, and we really appreciated the complimentary drinks and snacks. Of course, the baths were spacious and very relaxing! In the morning, the breakfast ramen was delicious. I chose rice porridge instead, and with so many side dishes I was very satisfied. The watermelon was sweet and tasty too.

The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

From the warm welcome to the lovely smile of the proprietress who served our meal, everything was full of hospitality, and the food was delicious. There was also a private bath, so I was able to spend a relaxing time with my wife, and I would like to stay again.

We stayed during the Obon holiday. The Room was spacious, the meals were delicious, and my elderly mother was very satisfied. All of the international staff were kind and played with our children.

I visited with friends in March, and this time I came with my son’s family. The food is simply delicious, and even my five-year-old grandchild can have fun at the amusement park and inside the Hotel. Beer was available after bathing and during meals as well, which made my daughter-in-law very happy. The meals were excellent—both grilled Hamana Lake eel (kabayaki) and white-grilled eel (shirayaki) were so good that I ate far too much. I usually don’t eat seafood bowls elsewhere (because they’re not tasty), but for some reason I end up having them here. And the staff who prepare the food are very kind. Next time, I’d like to bring my daughter’s family too. The desserts made with local ingredients and the small dishes are also delicious. I don’t think there is any other Hotel buffet as good as this. The only problem is that I eat too much and gain weight. Even breakfast has great variety, and even the scrambled eggs taste wonderful. The shirasu and eel onigiri-style rice balls were very satisfying too. With four adults and one small child, it’s hard to deny that the room feels a bit small. But since a larger room would have doubled the price, we ended up trying to save money. Well, we only sleep there anyway. This may be a bit rambling, but considering the price, all I can say is thank you very much. If possible, I think a dry sauna would be better than the current one in the bath area.

This was our second stay. We came back because the food last time was so delicious, and once again every dish was truly wonderful. My daughter has many allergies, but the staff carefully confirmed everything with us, so she could enjoy the meal safely and deliciously. Thank you very much. We also enjoyed the open-air bath in our Room, as well as the open-air bath and lying-down bath in the large public bath area. This time we also used the hot stone spa and bedrock sauna, and we had such a lovely time that it felt like there wasn’t enough time. We were sad to leave. We will definitely come back again.

Breakfast was excellent. There were also Miyagi specialties, which we enjoyed. The Room was easy to use, and we would like to make this our regular Accommodation.

We always stay here when traveling with three generations, and we truly appreciate your hospitality. (It also feels nostalgic because my father worked here back in the Kanpo days!) Since the renovation, it has become even more comfortable for children, and we made more wonderful memories again this time. As part of the summer vacation program, our kids were thrilled right after arrival with the cardboard maze and the guests-only soft-serve ice cream and ice pops! At dinner, there were also summer-only treats like chocolate bananas and shaved ice—like a fun festival. They were set up so they couldn’t be seen from our seats at first, so after the kids finished their meal and we told them about it, they happily went to get some. We really like that both breakfast and dinner are served at the table rather than buffet-style, so we can relax and enjoy our meal. The dishes used Yaizu sashimi and rice, and we could feel the care put into the food. And we were absolutely full!!! The Onsen water quality has been great for years, and my mother and daughter were able to relax together. We stayed in a Room with an open-air bath, and had a welcome little visitor (a cicada)! The kids loved it (it was gone by morning). The staff at the front desk and shop were kind and helpful as well—this is a Hotel where we can feel safe and comfortable. If there were a Room that could accommodate six people, that would be perfect; from next time we will need to book two rooms. We would be very happy if there were an option where everyone could stay together. Thank you again for your continued support.

I booked this place for a relaxing trip with friends because I’d long been curious about the view from the open-air bath. The moment we entered the Room, we were thrilled by how clean and stylish it was—and by the amazing view right in front of us. Dinner was delicious with a great variety of dishes. The sunset from the open-air bath was incredible. Breakfast also offered plenty of options, and the freshly made rice balls were especially tasty. For a hot summer trip, it was perfect to skip sightseeing and simply unwind at this wonderful Hotel and feel refreshed—and we even got a great deal thanks to a time sale. A Hotel I’d definitely love to visit again.

The kids’ meals and amenities were excellent, and the Facility environment was wonderful for keeping children entertained. The kids’ room is open 24 hours, so even children who wake up early and are full of energy could enjoy themselves to the fullest. When our older grandchild fell ill on the second day, you were a tremendous help—preparing gentle-on-the-stomach meals and promptly taking care of the bedding. The adults who enjoy drinks also thoroughly enjoyed the all-inclusive plan. We would love to visit again. Just one request: we would feel safer if an additional lock for access to the open-air bath and footbath area could be installed higher up as well. Our 4-year-old can unlock doors on their own, and we felt anxious about them accidentally stepping out onto the terrace and potentially falling into the river. Thank you for considering this.

The Facility is old, but the atelier room was very clean, and the mountain view looked like a painting. The buffet was delicious and very satisfying. The eel rice bowl was so good that I had two servings. There were candied sweet potatoes as well, and all of the desserts were excellent. The Onsen was also great—the open-air bath had a beautiful mountain view and left me feeling refreshed. Thank you very much.

Both breakfast and dinner offer a wide selection, including meat, fish, tempura, noodles, salads—everything you could want. The food is delicious. There are many kinds of desserts, and you can also take them back to your Room to enjoy. The herbal tea was excellent. The staff’s friendly greetings were wonderful. It’s a Hotel that’s hard to book, so if you get the chance, definitely give it a try.

We stayed as two adults and one baby to celebrate my husband’s birthday. It had been about a year since I gave birth, so it was our first trip in a long time—and our baby’s very first trip. We weren’t focused on sightseeing; we wanted to enjoy the Accommodation itself. We looked for a Room with a private open-air bath, in-room breakfast and dinner, and a baby-friendly place, compared Reviews, and chose Bettei KURO. We traveled by train and used the Shuttle Service from Futo Station. The Room was spacious, beautiful, and filled with the warmth of wood. We were happy to find cute baby toys and bedding thoughtfully set up in the Room. Having wipes and a bottle-washing set also helped us pack lighter. Even if our baby cried, we didn’t have to worry about other guests, so our whole family could truly relax. The Onsen wasn’t too hot, so we could bathe together with our baby. (They manage the temperature carefully, and we were told it can be adjusted upon request at the front desk.) Both dinner and breakfast were luxurious and delicious. We hadn’t mentioned in advance that we wanted non-alcoholic drinks for both of us; my husband’s aperitif came with alcohol and I wasn’t sure what to do, but when we told them on the spot they changed it immediately. We didn’t order an extra cake because we thought we’d be too full, but there was a “Happy Birthday” message on the dessert plate—apparently based on the purpose noted at Reservation (birthday). We felt this kind of thoughtful hospitality in many other ways as well, which made us feel it is truly wonderful Accommodation. Seeing the ocean view and beautiful stars was also a great memory. We’re really glad we chose this place for our long-awaited trip.

This was our fourth stay, and this time we stayed in a newly opened guest room that was added this August. The amenities, facilities, spaciousness, balcony with an open-air bath, and access to the top-floor lounge—everything made us glad we made the Reservation. The staff were all very courteous, and we had a comfortable stay. Dinner was delicious. I didn’t have much of an appetite at breakfast (perhaps because I ate too much the night before), but I felt the selection was a little limited. This time, three of us stayed together. Although it was only for one night, bedding was prepared in both the Japanese-style and Western-style areas of the room, so we were able to relax very well. We would love to stay again. Thank you very much.

Due to a change of plans, I made a Reservation the day before. It was a rainy day and I arrived early, but I was able to choose a book from the many available and enjoy reading at a relaxed pace with a cup of coffee in hand. The spacious bath, especially the bubble bath, was very soothing. The meals were so plentiful that I couldn’t finish everything. The sunrise the next morning was beautiful. There were also goats and rabbits, and if it were closer, it’s a place where I’d love to bring my dog for a Multiple Night Stay.

At dinner, the proprietress came to speak with us, and when we mentioned our 30th wedding anniversary, she gave us a wonderful handwritten gift that truly moved us. We were so happy. We have it proudly displayed at home. The unexpected present became a very special memory.\nThe views from the Room and the dining area were exceptional as well.\nAt breakfast, we also had the chance to chat with a staff member from our hometown. We were touched by everyone’s kindness and thoughtfulness.\nIt was a truly wonderful Accommodation. Thank you very much. We hope to visit again someday.

We stayed here for a family trip. Both the baths and the food were excellent. The selection of salads was especially impressive. The staff were also lively and welcoming. One request: please move the smoking area to a different location instead of in front of the dining venue. It was cloudy so we couldn’t see Mt. Fuji, but we’d like to stay again if we have the chance.

It was a wonderful Hotel stay spent with my grandchild. Since Risonare is family-oriented, there were many young children, and breakfast was lively; however, no one disrupted the atmosphere, so we could relax and enjoy our time comfortably without feeling self-conscious. There were also activities for children, and we had plenty to enjoy within the Hotel. The challenge programs gave children confidence. We didn’t use the bath in the Room and instead relaxed in the large public bath. It was a Hotel where we could stay with peace of mind. Thank you.