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The lobby and front desk staff always greeted us and were very polite and kind. The complimentary drink service and amenities were excellent. Our Room was on the top floor, with views of Tokyo Skytree and Tokyo Tower in the distance from the window. This is a quiet Hotel where you can relax at ease. The smart TV was also great. Breakfast offered a wide variety, and the omelet was especially delicious. The parking staff were also helpful, making it easy to use the parking facilities. We will come again.

I checked in at night, and although it was fairly crowded, the staff handled everything smoothly and discreetly handed me a bag for the amenities. When I entered the Room and opened the curtains, I could see the lights of the Grand Nikko Tokyo Bay Maihama, which was exciting for us with DisneySea planned for the next day! Above all, the Facility was excellent. The next day we stayed at an official Hotel, but this Accommodation was better. I would love to stay again. Thank you very much.

Once again, we had a wonderful time and were able to relax. We enjoyed the beautiful night view from the Aqua Lounge, and lunch at Rendez-Vous was also delicious. As always, all of the staff were very kind and friendly, and every time my mother and I say, “That’s the Imperial Hotel.” Ever since we held our wedding here 35 years ago, it has been our favorite Hotel. We will visit again.

The Hotel Room was very spacious, with a sitting area and large paintings, which allowed me to relax and feel at ease. I had an online interview to secure a new project, and I was so impressed by the elegant Room that it put me in a confident mindset. Perhaps because I took the interview calmly, I was told, “Perfect.” The spaciousness of the Room brought peace of mind, and I was extremely satisfied. The balcony had a table and chairs, there was also a TV in the bathroom, and the ceiling featured special curved woodwork that made it feel like being on a ship. I was able to spend truly meaningful time here. I look forward to staying again.

I have stayed here many times. The Room is clean, with a separate bath and toilet, and high-quality amenities such as face masks and bath salts are fully provided. The slippers are also of good quality. There is also a compact massage device in the Room, which is excellent.

I visited again after about a year, and as expected, many things had been improved. There were new systems related to cleaning, and even small touches like having tissue paper in the washroom. From the start, it was already a very convenient Hotel—with an amenity buffet, separate bath and toilet, and a washbasin in the bathroom—and I also loved how pleasant it was to be greeted by every staff member I passed in the building. On top of that, after check-in, when I asked at the front desk for extra towels, they arranged for additional towels every day during my stay. I was impressed by such thoughtful attention. Once again, it was a very satisfying stay!

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

I had admired this Hotel for a long time, and this time I finally decided to stay. I was delighted by an unexpected Room upgrade, and soaking in the bathtub at a relaxed pace soothed my flight fatigue, leaving me feeling more energized each day (haha). While other Hotels are becoming more simplified, your wonderful hospitality reminded me, “Yes—this is what a Hotel should be like,” and I truly hope you will continue to carry it forward. Thanks to you, everything I needed to do went smoothly, and I’m grateful for the great environment you provided. It was truly a happy time! Thank you very much. I look forward to visiting again.

We stayed for two nights while sightseeing in Tokyo. Everything was very clean, and even after walking around all day in Tokyo, we were able to relax thanks to this Hotel. The bathroom and toilet were easy to use, there were plenty of hangers, and the disposable slippers felt hygienic. What surprised me most was the amenities available at the front desk—good-quality toner, sheet masks, and cooling patches. I applied a patch to my swollen legs after all the walking; it felt refreshingly cool and was so soothing. The Room wasn’t the largest one with a separate bath and toilet, but it was spacious enough. There were two floor-to-ceiling windows that made it feel open, and the night view was beautiful. It’s a Hotel that made me think, “This is where I want to stay again when I come back to Tokyo.” Our children liked it a lot as well. Everyone at reception was professional and kind.

On weekends, the business district is calm and quiet. The renovated, clean guest rooms, large bath, and breakfast made it a comfortable Hotel. The service that lets you check how crowded the bath is was also convenient.

Everything went smoothly throughout our stay. A beautiful universal-access room with a shower booth in this location is truly a rare find! The staff were very attentive both at the front desk and on the 30th floor, and all of the dining options were delicious—I was already thinking about how I’d spend my time on my next visit. Thank you very much.

Conveniently located, reasonably priced, and kept very clean throughout the Facility. It’s also nice to be able to move around the Facility, including the dining area, in Room wear. Breakfast offered a wide variety of options, and I enjoyed a well-balanced and satisfying meal. I will continue to stay here in the future.

Maybe it was because of a sale, but I was really lucky to stay in a quiet, spacious single room for 6,800 yen just a few minutes from Kamata Station. There are plenty of restaurants around the West Exit, and the bathtub was large for a Business Hotel. The desk and TV were at a comfortable distance from the bed, which made it easy to work. Thank you very much—I’d like to stay again.

I had everything I needed for a comfortable stay. I stayed here to visit Keisei Rose Garden. It’s not right next to the station, but it’s only a few minutes on foot, so the location is fine. It’s a stylish Hotel. The TV in my Room was 50 inches—very large. They set up a DVD player for me, so I watched Mozart’s opera “Mitridate, King of Pontus.” You can also watch YouTube on the TV. The TV is excellent and easy to watch from the bed, which was great. Come to think of it, this Hotel is part of the same group as Keyaki Gate Fuchu. I use Keyaki Gate often and will be staying there again next week; both Keyaki Gate and Lumiere Kasai are highly satisfying Hotels. Comfortable, clean, good-quality food, reasonable rates—and the TV is top-tier. It’s rated 5 out of 5, but honestly it deserves even more than that. One thing to note: there is an inner courtyard with an open atrium design that looks stylish, but if you’re afraid of heights it can be difficult when staying on higher floors. Because it’s open through multiple levels, walking along the corridors can feel scary. I stayed on the second floor and was fine, but if you don’t like heights you should book a Room on a lower floor. Checkout time is early, so I requested an extension at check-in. A two-hour extension cost 3,000 yen. Breakfast doesn’t have a huge variety of items, but it was tasty and I was satisfied with it.

This was our fourth stay. Thank you for the kind and attentive service from the staff. We were very satisfied with the Onsen, which we could use even late at night, as well as the ice cream, Yakult, and drinks available afterward. It was a wonderful three-day stay. Thank you very much for taking care of us. We would love to stay again.

This was my first time in Shizuoka, and I chose Prive as my Accommodation near the station—I was very satisfied. It’s truly close to Shizuoka Station, and even after checkout they kindly stored my luggage, so I could pick it up without rushing to catch the Shinkansen home. Above all, the spa was wonderful; as a woman, I really appreciated that Re products, cleansing items, and other amenities were fully provided. After returning from the bath to the Room, I couldn’t stop praising it to my husband. Of course, I went to the spa again in the morning too. Thank you for a lovely stay. I’ll definitely use your Accommodation again when I visit Shizuoka—and I’ll recommend it as well.

A true professional in every way. So relaxing. Thank you, as always, for your thoughtful care beyond what I expected. Outstanding as ever. Thank you again for everything this time.

At check-in, it was probably the same staff member as last time, and they welcomed me warmly again. There were no issues, and I stayed comfortably in a clean Room until check-out. My Room was near the elevator, but it was very quiet—perhaps because the other guests were considerate. However, due to time and energy constraints, I couldn’t use the large public bath again... Next time for sure...!

This is a very comfortable Hotel to stay at. I was very satisfied with the Facilities, including the cafe hours, the large public bath, and the sauna, and my stay was pleasant. Although I also stay at luxury Hotels, this Hotel—especially thanks to the staff—stood out as truly considerate and welcoming for guests. I also appreciate how you handled an unexpected incident. I would definitely like to stay here again next time.

We stayed as a family during the Obon holidays. This was our second visit. Last time we couldn’t use the gym at all, but this time we had more time and were able to use it. It was a wonderful space and we really enjoyed it. The Room was spacious and clean, and it was truly great. If I had to mention one thing, I wish there were a few more options for the selectable breakfast menu.