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It was a wonderful villa. Mount Fuji was right in front of us, and we could see it clearly thanks to the great weather! The meals were all delicious, and we were very satisfied! We brought our dog along, and they had so much fun playing around. We would love to stay here again. Thank you very much!

As the property is relatively new, the building, Facility, and amenities were all new and spotless. The appliances were thoughtfully selected too—I liked them so much I wanted to use them at home, and I even bought some after returning. Since it is set a little back from the road, we were able to spend our time in peace and quiet. We also encountered wild rabbits and deer, which made it feel like a true getaway. Despite the typhoon’s impact, we still enjoyed a barbecue! Our dog seemed to have a great time as well. We would love to stay again.

It was a wonderful stay. I hope to visit again someday. If I could make one request, I would have preferred the bedside water to be a Japanese brand as well.

We enjoyed the pool for over two hours, and it was a very satisfying stay for our children. The Room had a calm interior, and we were able to relax. The all-inclusive drinks and light snacks were delicious, and this has become one of our favorite Accommodations. We would love to come back again.

From the attentive staff and beautifully prepared, delicious cuisine to the spotless Room and two different baths that were both wonderfully relaxing, our stay was satisfying from start to finish. The Japanese sweets provided in the Room were especially delicious—I almost wanted to buy some to take home (they may even be handmade). If I had one small wish, it would be that the lounge drinks included alcohol, which I personally think would have made it even better. The staff’s warm smiles were the best hospitality of all.

This was my first time visiting Sarugakyo Onsen, and to be honest, it didn’t feel like there was much sightseeing, but this Accommodation was so wonderful that I’d come back just to stay here again. The staff were all very hospitable, and the food was excellent. The pizza in particular was truly delicious—I ended up eating far too much. I’d love to visit again! Thank you very much.

The view from the Room was wonderful, and the meals were delicious—everything was excellent. If I had to mention one thing, I would have liked a little more time to use the bath at a relaxed pace. I will visit again in a different season. Thank you for your hospitality.

This was a wonderful guest Room worthy of the “Special Suite Annex.” In particular, the Japanese-style Room facing Lake Shinji was a corner Room with a small Japanese garden, and we were able to relax while sitting on the veranda. It was unfortunate that we couldn’t go out onto the terrace due to the rain, but we were able to take our time soaking in the Onsen in the in-Room scenic-view bath while looking out over Lake Shinji. Each dish was excellent, and the sea bream rice at breakfast was outstanding.

This was my first stay, and the Facility was very clean. The staff were also wonderfully welcoming, and I had a great time. The Room was clean and comfortable, with a beautiful view of the lake right in front of us. It was also great to be able to watch various streaming videos on the large projector. I understand this can’t be helped in summer, but it was disappointing that there were so many insects on the outdoor terrace that we couldn’t really use it. The food was delicious as well, but I noticed that some drinks listed on the menu were sold out. It’s a small thing in itself, but details like this can give the impression that things aren’t being managed thoroughly. (In the end, though, it led me to try something new—so it worked out!)

We visited again this summer vacation at everyone’s request. The Room was spacious, there was a dome, and even a pool—and the kids could get excited without being scolded (haha). There were massage chairs, and every Room had a TV where we could watch YouTube and more. They also prepared plenty of delicious coffee for us. We enjoyed an amazing feast until we were completely full, plus a surprise cake. The yokai quiz, late-night udon, running around on the lawn, and taking a bath while looking at countless stars and a beautiful moon—there’s nowhere else this close by where both adults and children can be so satisfied! We were also happy that everyone remembered our favorite staff member we see every year. We were told it was their day off and said how disappointing that was—then they surprised us by coming to greet us the next morning before we left. The kids were thrilled to hand over the letters they brought and to chat together! Thanks to your warm hospitality, we made wonderful summer vacation memories again this year. Thank you very much.

It was my first visit. I was completely satisfied with everything, but there are three highlights worth mentioning. I have stayed at many Hotels, and the dining here was exceptionally satisfying. It’s rare to find Western cuisine of this quality. I was amazed by the consommé made from chicken and vegetables—it concentrated the natural flavors of the ingredients beautifully. None of the dishes felt heavy, and I enjoyed everything right to the end. The ayu paired wonderfully with eggplant as well, and I was impressed by how it all came together. My husband and I even said we would like to stay again just for the meals. The wonderful location was also a major plus. I could truly relax while taking in such a luxurious view. I believe that’s thanks to how meticulously everything is kept clean—from the rooms to the large public bath and even the garden. We enjoyed coffee in the library, and used cups were promptly cleared away; there wasn’t a single unpleasant detail. Above all, what stood out most was how wonderful your staff are. Everyone—the person who provided Shuttle Service by bus, the front desk team, each member of restaurant service staff, and housekeeping—was warm and professional. There were also staff members with charming Fukushima dialects, which sounded lovely to me. In particular, one restaurant staff member remained poised while still engaging in pleasant conversation; unfortunately I didn’t get their name. I hope to see them again on my next visit. Thank you very much.

We stay here every year, and since the rebranding and reopening, both the cuisine and the service have been taken to an even higher level—making for a truly satisfying stay. I was genuinely impressed by the chef’s careful selection of ingredients and the time and effort put into each dish. Even breakfast featured thoughtfully prepared items, and our food-loving family was more than satisfied. Being able to see the chef at the end of the meal and exchange a few words made dining even more special. The course itself reflected the chef’s warm personality, which makes us look forward to our next visit. We would love to return in a different season. Thank you for making our family vacation such a meaningful time.

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

This was my first stay. With only three groups per day, it’s a private pet-friendly Accommodation with a gentle, welcoming atmosphere. The cuisine was excellent, as you’d expect from a Ryokan—especially the sesame tofu and soba. Meals were served in a private dining room. Our dog happily ate the dog pizza. We stayed in the “Kuu-chan” tatami Room on the first floor, which felt a bit too spacious, but it was comfortable with no odors. The bath was a private reservable bath assigned to each Room. Since we visited in August, it was too hot outside to do much. We heard bears may appear around places like Enakyo Gorge. One downside was that a belly band (manner belt) is required inside the Room.

This time, we invited our eldest son and his partner. It’s a small Onsen, yet never crowded, so you can relax and truly enjoy it. Above all, the food was delicious—they were completely satisfied with their one-night stay. Perhaps it’s because Fukushima’s ingredients are excellent, but the dishes made the most of them. They said every dish was wonderful. And breakfast: they may have had a bit too much to drink, but they were very pleased with a breakfast that gently soothed them. The day before, they stayed at a Japanese-style Accommodation around Zao, but they preferred Aalto’s cuisine. Even as I write this review, I want to go again. Every time we stay, there is always at least one memorable dish—and when we return next time, an even more impressive plate appears. Our eldest son drinks quite a lot, and he said the wine and other drink selections were extensive and delicious—so he ended up drinking too much without meaning to. We look forward to visiting again soon.

We stayed here for a birthday trip for my mother and our dog. The Facility and the food were excellent, but even more than that, every staff member we met was wonderful, and we were able to spend a truly comfortable time. What impressed us most was that all the staff remembered our dog’s name and greeted us using it. We will definitely stay again. Thank you very much.

I felt a little uneasy on the way up into the mountains, but once we arrived it was a truly wonderful space—like an adults-only hideaway—and the staff were very kind and made us feel comfortable. The complimentary drinks were exceptionally well provided, and the meals were beautifully presented and absolutely delicious. We had a thoroughly satisfying stay.

We stayed here as a couple. The Room was a Japanese-style room where we could relax, and the staff were very courteous, which we truly appreciated. There was information saying the Onsen has radium-rich water that is good for the body, so we went in three times. The meals were so delicious and beautifully presented that we wanted to take photos. We would definitely love to visit again.

First of all, the meals were outstanding. I’ve had enohara fish before, but this was the most delicious I’ve ever tasted! They paid close attention to how we were doing during the meal, and the timing of each next dish was perfect. Everyone on the staff greeted us with smiles throughout our stay, which made us feel very comfortable. Thank you very much. We’d love to visit again in a different season.

While looking for a Hotel around Lake Toya where we could stay with our dog, we chose this Hotel—and it was truly an amazing experience. Both breakfast and dinner were exceptionally delicious, and we were more than satisfied. The facilities were clean and new, and all the staff were wonderful. The only thing that stood out was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. We would definitely love to visit again!