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Pickup service The Room atmosphere—everything was wonderful. The food was absolutely delicious, and we were able to spend a lovely time; we were truly happy and had a great time. We also appreciate the attentive care from the staff. Thank you for making our Miyajima trip unforgettable.

This was our first stay with you this summer. Your attentive hospitality was truly appreciated—thank you for moving the extra bed in our Room and for accommodating our request to bring dinner forward from the originally late time. The meals were outstanding: not only the aroma and texture of the ingredients, but also the dashi and seasoning were excellent, delighting all five senses. From the Reservation stage, you carefully asked not only about allergies but also about ingredients we dislike, so everyone could enjoy the food. The bath in our Room was spacious and very relaxing. Our family was delighted, and we would love to stay again if we have the opportunity.

We stayed here to celebrate my father’s 90th birthday. Thank you for celebrating with us, and for accommodating us even before check-in. The view from the Room was filled with beautiful fresh greenery, and my father was delighted. We were also able to relax in the private Onsen. Every meal was outstanding and satisfied both our eyes and our taste buds. The staff’s service was attentive, and we had a very pleasant stay. It was perfect—10/10.

We visited for a family trip to celebrate our daughter’s marriage. As it was formerly an art museum, we were overwhelmed by the meticulously designed building by Tadao Ando and the many artworks displayed throughout the property. The Room was extremely comfortable, and the pool we had been looking forward to was wonderful—we were able to fully enjoy this extraordinary space. We expected Western cuisine, but instead were delighted by beautifully refined Japanese dishes. The drink pairings matched to each course were perfect, and every dish moved us. The congratulatory wedding cake we had ordered was also truly delicious and became a wonderful keepsake. We sincerely appreciate the warm hospitality of all the staff. This is a superb Hotel where architecture, art, and food are all in harmony, and we would love to stay again.

I hadn’t visited Arima Onsen for quite some time since the COVID-19 pandemic, but if I was going to return after so long, I wanted an exceptional place for both cuisine and Onsen—so I decided to splurge on this Accommodation. I had known the name Kinzan for years, but everything was far beyond my expectations, and my mother was absolutely delighted as well. This time we fully enjoyed the live conger eel kaiseki along with the Onsen, and if possible, we’d love to visit again during crab season.

Although we arrived in rainy weather, we were warmly welcomed by many staff members, making for a wonderful start that almost felt more than we deserved. The building, designated as a Tangible Cultural Property, has a rich sense of history, yet it is meticulously maintained throughout, allowing us to relax in complete comfort. In addition to the pleasantly warm and soothing Onsen, the cuisine was truly outstanding. On departure, they even took a complimentary commemorative photo and later sent it to our home—such a thoughtful gesture that made this an unforgettable memory. Everything was exceptional, including the hospitality, and this is an Accommodation we would love to stay at again. Thank you very much.

We stayed here to celebrate a proposal—one of life’s most important milestones. What impressed us most during our stay was the thoughtful attention from everyone, especially the person in charge. For the surprise proposal, they handled everything flexibly to match the situation, including preparing and handing over the cake and bouquet, which allowed me to feel at ease on the day. Thanks to that support, it became an unforgettable, truly wonderful time. Every dish was genuinely delicious, and the explanations were perfectly paced—not too long or too short—so we could enjoy not only the flavors but also the dining experience itself. The atmosphere inside the Accommodation and the views were also outstanding, and we were able to relax from the heart. Above all, we were so happy that their desire to make our stay memorable came through in every interaction. Thanks to them, both my partner and I naturally found ourselves saying, “Let’s definitely come back for anniversaries,” and it became two irreplaceable days for us. I am truly grateful that we could welcome such an important moment of our lives at this Accommodation. This is a wonderful Accommodation I can confidently recommend to anyone who wants to spend special time with someone important—whether for a proposal or a wedding anniversary. Next time we visit, I hope we can return as husband and wife.

The staff member who welcomed us was outstanding, and the drinks and light snacks in the lobby were excellent, giving us the immediate impression that this was a top-class Hotel. The meals were delicious and high quality, and we were very satisfied with the thorough explanations and attentive service despite how busy it seemed. The location is great, with beautiful views of the Seto Inland Sea and a well-maintained building; it was comfortable, and because it faces west we could enjoy the scenery throughout without worrying about direct sunlight. The private bath was also spacious, clean, and comfortable. The late-night curry service was perfectly timed when we felt a bit hungry, which increased our satisfaction even more. If I had to mention anything, aside from the person who first assisted us and the staff member who served us at dinner, some others—while doing their best—seemed inexperienced; also, the building felt somewhat like a retreat facility rather than having more distinctive character.

Check-in was busy, but they handled the procedure at a table in the lobby instead of at the counter, so it was smooth and I didn’t have to wait, which made me very happy. The post-bath relaxation area has tatami flooring and a wonderful view overlooking the castle. The black soybean tea and muscat juice there are delicious—it's my favorite soothing space. Breakfast is always prepared with care, with a wide variety of options, all very tasty. I also really appreciate the Shuttle Service to the station in the heat. This is an Accommodation that makes me want to come back again.

On my first trip to Hiroshima, I stayed here first. The Room was clean, spacious, stylish, and very comfortable. All the food and drinks were delicious, and the staff were warm and welcoming, which made for a wonderful trip. I would definitely like to stay at this Accommodation again.

My one-year-old son and I stayed for three nights. The staff were very kind—thank you so much for bringing a chair at breakfast and clearing our tray. We had a wonderful stay. When my son fell, you promptly brought ice and a bandage. There is also a large public bath on the first floor, and the Room was clean, quiet, and comfortable, so we slept well. We would love to stay again.

I stayed at Route Inn for the first time. Even though it was a bit late at night, the staff provided pleasant service. The Room and service were excellent! It's not as far from the station as expected, so it's also recommended for those not using a car.

We stayed for one night on a family trip. We chose this Hotel as a base for sightseeing in Hiroshima City and Miyajima, and it was so comfortable that we found ourselves wishing we could spend more time relaxing at the Hotel. What we especially appreciated was the complimentary drink service. Being able to unwind with a drink after returning from sightseeing was truly relaxing and made our trip even more enjoyable. The Onsen was also clean and spacious, and it helped us fully recover from the day’s fatigue. The breakfast buffet exceeded our expectations—not only was there a great variety, but each dish was delicious, and our whole family was very satisfied. Starting the day feeling a bit indulgent is something we’ll remember. All of the staff were kind, warm, and attentive, which made our stay very pleasant. This is a Hotel we would highly recommend not only to those planning to visit Miyajima, but also to anyone who wants to enjoy some downtime at the Hotel as well. We would definitely like to stay here again when we visit Hiroshima next time. (I enjoyed my stay so much that I completely forgot to take photos!)

We stayed in a Room with an open-air bath, and it was excellent—the amenities were well stocked and the Room was clean and comfortable. Both dinner and breakfast were luxurious and delicious. The service was also very polite and attentive. This is a Ryokan we would definitely recommend.

I stayed in a newly renovated Room and enjoyed a brief escape from everyday life, surrounded by the warmth of wood. Choraku is an Accommodation where you can enjoy both the gold and silver hot springs, so if you’re looking for a place to stay in Arima, I would recommend Choraku without hesitation. Flowers were beautifully arranged throughout the building, and their thoughtful hospitality was truly appreciated. The meal served in the Room was delicious, and I especially enjoyed the fun conversation while they explained each dish—I couldn’t stop laughing. The extra-large TV wasn’t working properly, but the front desk staff came right away and fixed it. Shortly after I returned home, I received a thank-you letter from Choraku. I travel often, but I have never stayed anywhere with such attentive service. I also booked through IKYU.com, and there was a surprise roast beef dish at dinner. I would like to take this opportunity to thank IKYU.com as well.

The Room was clean, the breakfast was delicious, and the large public bath was great. However, since there was only one elevator, it got very crowded during peak check-in and check-out times, and we sometimes had to wait quite a while, which was a bit inconvenient. Also, the hallway was hot—I wish there had been air conditioning in the corridors as well. Still, considering the value for money, it’s an excellent Hotel! I’d love to stay here again when I visit Imabari.

We stayed in the annex. As a Premium Suite, it is spacious and comes with a private garden. The amenities and towels are well stocked. There are three TVs. The Room bath includes both an open-air bath with free-flowing hot spring water straight from the source and an indoor bath. The toilet is quite small, which feels like a design flaw. Meals are served in a separate building. This is also a newer building and is excellent. They put great effort into the food, with many dishes, and we were very satisfied. There are also baths in the main building as well as in the new separate building, but the in-Room open-air bath with free-flowing hot spring water was exceptionally good. It was worth more than the price.

This was my first stay here. I had no idea there was such a wonderful Onsen Ryokan less than an hour from home. The service was excellent, and we truly enjoyed the delicious meals. In particular, the steamed dish with spiny lobster, abalone, and beef was outstanding. The bath in the Room was also wonderful, and I also used the day-use Onsen. After dinner, we relaxed in the Room watching Netflix and YouTube, and the late-night snack was delicious as well. If I had to mention one request, it would be that breakfast starts a little late. As I’ve gotten older I wake up early, so I’d appreciate it if breakfast could start sometime after 7:00 a.m. That said... what disappointed me happened after breakfast. My one real hobby is watching Major League Baseball. These days, the only TV program I watch is MLB on BS channels. Since check-out is at 11:00 a.m., I thought I’d be able to relax at the Ryokan and enjoy baseball until then, so I didn’t record it at home before coming. However... when I tried to watch on the big screen by pressing the BS button, there was no BS broadcast available. I was honestly surprised—I assumed BS channels would be standard at any Ryokan (that assumption is on me). I don’t mind if Netflix isn’t available; but at minimum, I would like BS channels to be accessible. So overall it would have been perfect except for this point, but for Facility/equipment and overall satisfaction I rated it 4 stars.

The hot spring quality was excellent, and the view from the open-air bath was wonderful. The staff’s hospitality was also very satisfying. The food was delicious, and I think this Accommodation offers great value for money. In January, I’d like to come to Hokkaido for a Multiple Night Stay.

This was my second visit since coming in May. My dog (my beloved “daughter”) was thrilled. It was about 5°C cooler than down below, but the late-summer heat was still intense, and it felt hot in the sun. My dog ran around the nature-filled dog run and had a great time. Because it was a weekday after the Obon holidays, it wasn’t crowded, so we could relax and enjoy ourselves. The building was clean, and the Room was also very clean. The large public bath felt like we had it to ourselves, so we could unwind and fully enjoy it. (We went twice.) The food was delicious as well. Since it’s close to home, it’s easy to plan travel time both ways, and for me this Facility has an ideal location. I’d love to take another overnight trip with my dog. All of the staff were friendly and made us feel welcome. Thank you very much.