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From June 28 to 30, just after the typhoon and the end of the rainy season, we were able to arrive in Miyako safely and this was our second stay at Ferris. We were upgraded to a twin-bed Room for our family of three, and it also happened to be my wife’s birthday. The cake and bed decorations were wonderful surprises, making our first trip back to Miyakojima in two years truly memorable. Thank you very much to all the staff. Coming back from snorkeling and slipping straight into the private pool in our Room felt amazing—we could have stayed in forever while looking out at the mangroves. We enjoyed San’s shabu-shabu in our Room, and everything was delicious right down to the soba at the end. Next time, we’d love to try lunch as well! We look forward to staying with you again.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

As a reward for my eldest daughter’s junior high school entrance exams, I stayed with a mom friend and our children—five females in total. The view from the Accommodation was amazing, both the ocean during the day and the illuminated scenery at night—so open and refreshing. There were generous amounts of welcome snacks, mineral water, alcohol, and amenities provided—it was truly impressive!! The pool was a perfectly sufficient size for what felt like a private pool, and the kids had a great time. We stayed for 2 nights and 3 days, but we left wishing we could have enjoyed it even more—it was hard to say goodbye. The staff who assisted us were incredibly quick to respond; it really surprised me. Thank you very much. It was a bit of a splurge for our family, but if we have another chance, we would love to stay again.

Thank you very much for having us. The Accommodation was spotless, and everything—from the beautiful pool and dog run to the sauna—was perfect. There were plenty of toys for our dog to choose from, and he was thrilled. It was his first time using a pool, but there was also a life jacket for dogs, so he could make his debut in a safe environment. Above all, the owner was incredibly pleasant and supportive. We requested a BBQ set at short notice, and they kindly accommodated us. They also recommended nearby markets, which helped us enjoy our meals as well. Even though it was only one night, it was a very satisfying stay. Early check-in and late check-out are rare at other places, so that was extremely helpful. Most of all, seeing our dog relaxed and happy throughout made us truly happy. We would love to stay again! Thank you very much.

Room, bath, amenities, meals, and hospitality—everything was extremely satisfying. My grandchild is still very young, but we would love to visit again when they are older—I’m sure they’ll be delighted. Before that, we’ll be back again as a family (lol).

The Room was clean, and the amenities were well stocked—including tableware and insect repellent—which was very helpful! We were told we could enjoy fireworks, and there was also a bucket for putting them out, which made the kids really happy. The sauna was amazing, and we could relax in the outdoor bath without attracting bugs by keeping the main lights off and using only the jacuzzi light. We also heard that if we wrote a Review, we would receive a case of beer—it was already chilled in the fridge, and my husband was delighted with such great service! The Room with a pool wasn’t available this time, so if we have another chance, we’d love to stay in one next time.

The Room size, facilities and amenities, cleanliness, and the breathtaking ocean view are all flawless. I think it offers far better value for money than staying at a nearby Resort Hotel. However, you may be a bit confused if you arrive expecting a typical Hotel. There is no front desk or management office; instead, it’s an Airbnb-style setup where you enter the PIN sent to you after completing pre-registration. In my case, the registration email ended up in my spam folder, so I didn’t know what to do on site and only figured it out after calling the emergency contact number. I tried to upload the required ID documents for verification, but the connection was poor and it was difficult; in the end, I had to get the PIN by phone in quite a rush. If you complete pre-registration in advance, check-in should be smooth, and from the second stay onward there likely won’t be any issues—but it would be helpful if IKYU clearly noted these differences from a standard Hotel in the Facility description as well. Please also note that there is no elevator. In addition, the entrance floor is made of stepping stones with water around them. It may look stylish, but if you drop your phone or anything similar it’s game over, and it’s inconvenient when carrying heavy luggage—so there seems to be room for improvement.

We stayed in the West Wing with my parents, siblings, nieces and nephews, and our family—6 adults, 3 children, and 2 dogs. Everyone was thrilled, and it became a wonderful travel memory. As we were celebrating a special occasion, we asked for balloon decorations and to purchase fireworks. For meals, we hired a private chef. Inamuragasaki holds many memories for us. With the ocean right in front of us—and no power lines visible from inside—it was truly a special location. Since the kids are still small, they were overjoyed to use the rooftop jacuzzi like a pool instead of going into the sea. The adults could watch them safely and relax while enjoying the ocean view in complete comfort. The food was also excellent—hiring a private chef was absolutely the right choice. We also got to try out karaoke that you’re considering introducing as a service. Our child who loves singing was delighted and held onto the microphone nonstop. At night we enjoyed fireworks and made so many great memories with the kids. Everything was prepared in such a comfortable setting—easy for adults and fun for children. Our surfer family members even went into the ocean twice. It truly was an amazing place. We highly recommend it for family trips. We will definitely be back again. Thank you very much.

The building is new and very clean. Even though it was the summer off-season, it was a great deal to get dinner included at this price. The Room was clean and spacious, with a clear view of Mt. Yotei, and we were even able to see a sea of clouds in the morning. Dinner was delicious, and the portion size was just right—not too much. The large public bath is compact, but there are several types, so we were satisfied. I accidentally left something behind in the Room, but when I contacted them they responded immediately and sent it to my home. This is a Hotel that makes me want to stay here again if I visit Niseko.

This was my second stay. The property feels relatively new, so it was clean, and the bathroom and other facilities were compact, easy to use, and very satisfying. Also, this time the Room had a toilet separate from the washroom, which was convenient. Thank you very much. As a suggestion, the extra bed felt quite narrow, so I would prefer a standard single-bed width. I also think it would be even more convenient if there were a mirror at the desk. (The bed width is listed on your website in advance, so this is simply a request.) I would appreciate it if you could consider these points in the future.

Everything felt compactly arranged—tight, but everything you need is there. There is no complimentary bottled water, but there is a water pitcher in the Room and a water dispenser in front of the elevator. I did laundry in the Room, and there was an iron and ironing board in front of the elevator that I was able to use.

We stayed in the largest Room with five people! It was comfortable, with private spaces as well. We were impressed to find three toilets and a sauna. The stylish space, well-stocked amenities, and spotless cleanliness throughout made our stay very comfortable. Thank you to all the staff for your help. We would love to stay again.

As a couple, we were able to relax and enjoy a comfortable stay. We had high expectations because the Reviews were highly rated, and this Hotel truly lived up to them. The Room layout is closer to that of a Business Hotel, but it was very clean, well equipped, and we had no complaints. The large public bath was never crowded, so we were able to use it several times during our stay. There was also a massage chair, which made it easy to unwind and relax. Breakfast was a standard buffet with plenty of variety. The French toast in particular was delicious. We also enjoyed visiting the adjacent Isuzu Plaza more than we expected. If you stay here, I recommend making a Reservation in advance for the tour.

We stayed here to celebrate a birthday. Above all, what left the strongest impression was the warm hospitality of the staff. Since it was a birthday trip, everyone was very supportive, and every staff member treated us with genuine kindness. We were able to spend our entire stay feeling comfortable and welcomed. The meals were also excellent—each dish showed great care and attention to detail, and everything was delicious. What I remember most is the rice at breakfast. It was so good that I kept asking for refills, and in the end they brought the whole clay pot to our table. That rice was truly amazing as well, and I ended up eating far more than I intended. We really appreciated this kind of thoughtful consideration. The Room felt completely private, and since we were quite tired after hiking the day before, we were able to relax deeply and recharge. The only reason I rated the Facility a 4 is that it would have been even nicer if there had been something like a large public bath. That said, the bath in our Room itself was very spacious and could be opened up like a semi-open-air bath, with direct access out to the balcony—an excellent design. Overall, we were more than satisfied with our stay. The staff’s hospitality, the food, and the Room were all wonderful, and we’re truly glad we chose to spend such an important birthday trip here. We would love to visit again.

Thank you as always. We had another comfortable stay and look forward to staying again in the future.

Everything in the hotel was spotless, the meals were delicious, the hot spring water was exceptional, and the view from our room was stunning. Above all, we were truly moved by the warm hospitality of the staff. Not only did we complete the Jomon Sugi trek, but thanks to our stay here, our trip to Yakushima became an unforgettable memory. Thank you very much. When we visit Yakushima again, samana will be our only choice.

We were completely satisfied with everything from start to finish. This time, we stayed to coincide with my eldest son and grandchild coming home. And on the day we checked out, we went ahead and made a Reservation for the following month to coincide with my second son coming home. In any case, we were completely satisfied with everything.

We stayed here with a family of five and one dog. Our check-in was a little late, but thank you for accommodating us. We were also very satisfied with the staff member’s courteous explanation at check-in. As for the meals, our whole family worked together and prepared everything smoothly, and we enjoyed it very much. That night, we ended up chatting late into the night as a family and may have had a bit too much to drink. Not only the building itself, but also the dining area, bedrooms, bath, sauna, dog run—everything exceeded our expectations and became a wonderful memory. Next time, we’d like to stay for two nights and three days and relax at a slower pace. Thank you again for everything.

It was an absolutely amazing stay. I was truly impressed by the outstanding, well-equipped Facility that anticipated every need. The staff were very considerate with the luggage we sent in advance, prepared a pool for the children, and even when an accident happened, their first words were to check on us. Talking with friends around the barbecue, setting off fireworks with the kids under the sunset sky, and looking up at the stars late at night—every moment became a wonderful memory. My only regret is that because it was so hot, we couldn’t enjoy the outdoor facilities outside the cottage, such as basketball and the trampoline. We will definitely visit again next year. Thank you very much.

Was this heaven? I had such a dreamlike stay. The ocean-view scenery, the unhurried pace of time—every moment was perfect. Whenever I went out to the pool or the beach, the staff immediately checked in and prepared my seat. It was truly wonderful. Breakfast looked great and tasted great—there’s nothing not to love about Halekulani. It’s a Hotel I definitely want to return to.