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Everything was excellent! The staff were kind, and the Hotel, meals, and baths were all outstanding! I’d love to visit again!

I stayed for one night on a round trip from Kagoshima Airport. It was quite tucked away, but I’m glad I came. I was overwhelmed by the large baths. There were many creatively designed baths, and I spent over an hour soaking. There were lots of day-use visitors, so the changing room was crowded and lively. The well-maintained garden and the cedar trees were also impressive. It’s far, but I’d like to visit again. The only disappointment was that three men were squatting right in front of a spot where they could see into the passageway to the women’s bath area. It was obvious what they were doing and they didn’t seem to care, so I felt staff patrols are needed.

I soaked 9 times over a 3-day, 2-night stay. That’s because you can bathe all night long except for three hours in the morning and 30 minutes in the evening. It’s so relaxing that your everyday fatigue feels like a lie. The Onsen quality is truly the best. This time, my skin checker even showed an age of 25. Thanks to the “Beautiful Skin Deity.”

Above all, the Onsen is wonderful. Fresh spring water flows continuously straight from the source. It has a faint sulfur scent and is a clear, silky-smooth Onsen. For the price, the Room is spacious and even comes with a private indoor bath. Of course, yukata, bath towels, and even brand-new face towels are provided. Breakfast and soft drinks are free! There are also two large private baths available for exclusive use. It’s rare to find an Accommodation that offers this much at such a reasonable price. At check-out, we were even given bottled soft drinks to take with us. An outstanding Accommodation that’s easy to visit anytime.

The guest room, hospitality and service, Onsen, Facility, and meals—everything far exceeded my expectations, and I was amazed at how satisfied I was. The atmosphere of the bath and the water were especially wonderful; I wanted to stay in forever. The food was also outstanding, and my wife was delighted. We also enjoyed playing table tennis, and thanks to the light exercise and the Onsen, we slept soundly at night—better than at home. We will definitely return together. Thank you very much to everyone at the Accommodation.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

I had visited before for a day trip, but this was my first overnight stay, fully expecting peak Obon pricing. Since it’s an Onsen Ryokan, I assumed the guest rooms would be Japanese-style, but unlike the shared areas with samurai armor and other traditional touches, my Room was a stylish and relaxing Western-style space. I also appreciated the in-room coffee machine service. Above all, the baths were outstanding. The alkaline water left my skin feeling wonderfully smooth. There were three beautiful private baths, and after 9:00 p.m. they could be used freely without a Reservation. Perhaps because many families with children were staying, it was quiet late at night—so I tried them all. Including the large public bath, every bath was at just the right temperature; no matter how many times I soaked, I never felt overheated or unwell, and I truly enjoyed Onsen to the fullest. There are several Accommodation options in Nakagawa Onsen, but when it comes to bath management—including temperature control and cleanliness—I feel an Onsen Ryokan is still the best. We also enjoyed table tennis, and even after checkout they kindly let us use the large public bath area as a place to change after playing in the river. They were also very flexible and extremely kind regarding Shuttle Service arrangements and other requests. Thank you very much.

We stayed here as three generations, traveling with my parents-in-law. Before our stay, I contacted the Accommodation twice to ask whether our Rooms could be on the same floor, whether we could dine in the same venue, and about meals for the children. Both times, the staff responded courteously, which made us feel at ease on the day of arrival. As this is a long-established Ryokan, the building is not new, but it has a calm atmosphere that suited my parents-in-law perfectly. Some wallpaper in parts of the Room was peeling, and perhaps due to a special type of wallpaper there was some fuzz that seemed to float around, but overall the Room was relatively clean. The meals were kaiseki-style and just the right amount; our family enjoyed them very much. The staff also explained each dish carefully, making it a truly pleasant dining experience. There was also an excellent selection of alcoholic drinks. When traveling with children we often end up choosing buffet-style dining elsewhere, so it was a great experience for them to enjoy kaiseki cuisine as well. In the lounge, perhaps because it is open to non-staying guests too, all seats were taken at first; once seats became available they called our Room via internal phone so we could use it. We were able to spend relaxing time together as a family. As for the Onsen, there is nothing to complain about—the water quality was wonderful and the large public bath was clean. Overall, I felt that the high level of hospitality from all staff members is what drives guest satisfaction here. The Facility itself may not stand out compared with other Ryokan in every respect, but their hospitality more than makes up for it. Thank you very much.

The meals, the Onsen, and the service—everything was absolutely satisfying!! The lounge and the puzzle-solving activities were also very enjoyable. I would love to visit again. Although I had mistakenly made a Reservation for a smoking room, I truly appreciated how quickly you accommodated my request to change it. Thank you very much for all your help. Thank you.

It was a wonderful villa. Mount Fuji was right in front of us, and we could see it clearly thanks to the great weather! The meals were all delicious, and we were very satisfied! We brought our dog along, and they had so much fun playing around. We would love to stay here again. Thank you very much!

Although this is a historic Onsen Ryokan, the property is impeccably maintained throughout, and we felt thoughtful attention to detail and quality in every corner. Our family of four enjoyed a truly wonderful stay with dinner and breakfast included. Above all, the Room was fantastic! It was very spacious, with plenty of room for each of us to relax comfortably, while also being perfect for gathering together as a family to chat and enjoy tea and sweets. The in-room beverages were also well stocked—the coffee and tea were excellent—and of course the private open-air bath in the guest room was amazing. We had both dinner and breakfast in a private dining room. The staff member who took care of us was highly professional and kind; everything from the timing of each course to the explanations of every dish and overall service was flawless, allowing us to enjoy our meals comfortably from start to finish. And finally, the greatest highlight here is definitely the Onsen! There are many different types of baths on site—so many that we seriously discussed “the best order” to try them all (laughs)! We were so busy enjoying the Onsen that we didn’t have time to relax with drinks in the lounge. That just gives us an excuse to come back. In short, our family of four thoroughly enjoyed this stay with dinner and breakfast included. The Room, cuisine, service, and Onsen—all exceeded our expectations. This Accommodation comes highly recommended for anyone who loves hot springs or wants a relaxing time at an Onsen Ryokan. We would love to stay again!

We stay here mainly for Arashi no Yu, and it’s always one amazing experience after another—thank you again this time. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful stay.

Over the past few years, this Accommodation has become a place our family wants to visit at least once a year, and both kids and adults are always completely satisfied. This summer vacation we weren’t planning a trip to the Izu area, so we thought a summer stay might not be possible—but when we learned about the summer vacation discount offer, we knew we had to go and made a last-minute Reservation. With prices rising everywhere, we truly appreciate this thoughtful gesture from the Facility. As always, every staff member—from arrival to departure—shows wonderful hospitality that makes for a genuinely relaxing stay. The Facility is also very clean. The summer vacation pop-up stalls were unexpectedly enjoyed more by the adults than the kids; it was fun seeing everyone feel like children again. It was disappointing that we couldn’t play tennis due to construction on the tennis courts, but there were so many enjoyable activities that we barely had enough time. We also love the surrounding satoyama countryside nature, so next time we’d like to stay in spring.

I stayed with my grandchildren, a kindergarten senior and a 2-year-old. The Room was more spacious than expected, clean, and relaxing. There were children’s amenities and yukata rentals, and the staff were very helpful. The dinosaur fair was more authentic than I expected, and there was also a small kids’ area. The accommodation cost was affordable, so we were satisfied.

I made a Reservation for two nights, but it was so comfortable that I ended up staying three nights. From check-in, all the staff made a great impression—they were friendly and easy to talk to, so I felt relaxed right away rather than feeling like it was our first meeting. Since pets are welcome, I got to meet adorable dogs every day, and I also appreciated how kindly the staff interacted with them. They even took photos of visiting dogs, placed them in a mini album, and kept it in the lobby for guests to browse freely. The shop staff also seemed to love dogs—giving them treats and chatting with them created such a warm atmosphere. The staff were kind both to guests and to their dogs. Meals during a Multiple Night Stay can start to feel repetitive, but on both the second and third nights we received one special dish each as part of the Multiple Night Stay service—something not available at the buffet—which made me very happy. With the buffet, I treated it like “If I miss something today, I’ll try it tomorrow,” and managed to try everything over dinner (laugh). Breakfast included bread, yogurt, milk, and smoothies, so I mainly enjoyed bread-based options. At dinner there was unlimited soft drinks; at breakfast there were milk, smoothies, lemon water, and coffee. Alcohol at dinner cost extra, and there was also an all-you-can-drink Plan. My Room was a spacious Japanese-Western style room with two beds. Since I mentioned in advance that my knees aren’t great, they kindly arranged a Room on the 3rd floor near the elevator—I really appreciated that. The location of the Room was surrounded by trees and stayed quite dim even during the day (so we kept the lights on), but there is a free shuttle bus for hot-spring hopping to Mori no Soran iwa nearby. From when the shuttle started running until before dinner each day، I enjoyed their open-air baths، relaxed in their free massage chairs، or lay down on comfortable cushions in their bright spacious lobby. It seems you can use their indoor pool for free as well، but it sounded lively with children، so as an adult traveling alone، I chose instead to take my time enjoying my favorite open-air baths. I bought after-bath pudding and panna cotta at the shop， returned here for dinner， relaxed until bedtime， then went back into the baths again. This Accommodation has more varieties of baths than Mori no Soran iwa؛ if you walk further inside from within大浴場 along its corridor، you’ll find two open-air baths plus scented baths、 standing baths، and more—there’s plenty to enjoy. I’d love to visit again.

This was a Hotel I definitely want to stay at again! Not only were the amenities and play area great, but the private family bath was surprisingly easy to use when we wanted, and we were able to relax and enjoy a bath together as a family. Free laundry and drying were also available, which was a huge help—especially with our 2-year-old, when we ran out of spare clothes and started to panic. Meals were buffet-style, so we ended up eating quite a lot and couldn’t make it for late-night snacks, which was a shame—but next time I’ll plan better (haha). Just one thing: the kids’ meals didn’t change much between breakfast and dinner, so our child got a bit bored. It would have been nice to have a little more variety.

Thank you for your continued support. This is an Accommodation my mother loves, and we have stayed here many times after visiting our family grave in Kyoto. The staff are always wonderful, and although I make the Reservation on her behalf, I ask for various requests each time. After her stay, when I asked how the Accommodation was, she happily told me that this time she enjoyed all of the women’s baths. It seems she was also able to fully relax and enjoy the private open-air bath. We are grateful every time for the thoughtful care shown by your staff. We have a Reservation at year-end as well, and we would appreciate your kind attention to my parents again then.

This was my first stay, and I was completely satisfied with everything—the Room, spa treatments, baths, and meals! Since it’s all-inclusive, there were complimentary drink services in various areas, and it was wonderful to enjoy the café while soaking in the footbath. The amenities were well stocked, and perhaps because it was a weekday, the baths were almost private so I could relax at my own pace. There’s also a gym, making it an ideal Hotel stay. I’d love to stay again.

We were kindly offered an upgrade to a special Room. In addition to the wonderful Room, the service was excellent. We truly enjoyed a relaxing vacation. In particular, a front desk staff member (I regret I don’t remember their name) recommended great places for delicious grated soba and apple pie, which my wife and I both enjoyed. It was an Accommodation we would definitely like to visit again.

This was my second stay, following last year. The lobby, Room, and large public bath are clean, spacious, and comfortable. The large public bath is excellent. The Onsen leaves your skin feeling smooth, and I especially liked the open-air bath with a very hot option. Breakfast featured many Chichibu specialties and was healthy, so I could eat plenty without feeling heavy—while still offering hearty options for those who want a more filling meal. I’d love to stay here again when I visit Chichibu.