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We returned again, unable to forget the delicious meals and the staff's exceptional hospitality from last year. This is our second stay as a couple with our dog. We love the calm and quiet atmosphere of this accommodation with only three rooms. Thank you for your thoughtful

Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. Pet amenities are well stocked, and there’s also a dog run, so you can stay with peace of mind. All the staff clearly love animals, which made our ti

I’m one of the repeat guests who visits whenever the dining menu changes, and no matter how many times I come, this Hotel always offers a comfortable stay that never gets old and lets me fully enjoy an escape from everyday life. This time, just before the menu changed, I had the FIJI course at OYAMA—six exquisite dishes and dessert, all delicious, showcasing the chef’s carefully selected ingredients, skillful techniques, and thoughtful creativity. As always, the staff’s timing in serving each dish and their attentive yet natural communication made for a truly pleasant dining experience.

The Facility and service were excellent, and it’s a place where I’d like to stay one more night or visit again. This is a recommended Accommodation. Unfortunately, there were two issues: 1. The shower in Room 106 had almost no water pressure, so I couldn’t wash my hair. I went somewhere else in the middle of the night to wash my hair. I would like enough water pressure in the Room shower to be able to wash my hair. 2. There was no lobby with staff on site at the Accommodation; if anything happened, I was told to scan a QR code and talk via smartphone. However, I could not access the system from my phone no matter how many times I tried. Even though I went there to relax, I had to struggle for a long time with setting up a smartphone system that didn’t work. Please place a telephone in the Room.

I was looking for a Hotel around Lake Toya where I could stay with my dog, and chose this Hotel— it was truly an outstanding experience. Both breakfast and dinner were exceptionally delicious, and I was completely satisfied. The facilities were clean and modern, and all the staff were wonderful. The only thing I noticed was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. I would love to visit again!

The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

Biwafront was exactly what we had been looking for—new, spotless, great food, and an Onsen we could enjoy while staying with our dogs. Even before we reached the entrance, the staff were already waving to welcome us, and that was the start of one wonderful moment after another.

The guest rooms, club lounge, pool and Onsen, as well as strolling through the Japanese garden—all were comfortable and made me feel like I was living here. Now that I've been accepted into a university near Chinzanso Garden, I plan to use this Hotel again when visiting family

I thoroughly enjoyed the flavors unique to the area and left completely satisfied. There were many thoughtful touches and services throughout the property that we could enjoy together with our dog, and I could really feel their “dog-first” philosophy in every detail. It was clea

All the meals were truly delicious! The splendid alfonsino was especially tasty, and I’m glad I added it. This is a traditional Accommodation, but it didn’t feel old at all—everything was spotless and wonderful. The bath was also great. I was able to relax at a leisurely pace and feel refreshed. Thank you very much!

This was our second stay at the accommodation with our beloved dog, and we were just as satisfied as the first time. The room's bath was spacious, and the water quality was silky and pleasant. There was also a pet bath for dogs, with a wide washing area that was very convenient

We have stayed here multiple times, and once again, we had a wonderful holiday in a warm and dog-friendly atmosphere. The dinner was, of course, excellent, and the Japanese-style breakfast was also incredibly delicious. The large public bath is equipped with the latest hairdryers

I really loved the room interior. Enjoying Pierre Hermé desserts in the lounge at tea time was wonderful, and the lounge’s evening atmosphere was so lovely that dinner was especially memorable. The Mountain Lights right in front of the Hotel were also beautiful. The breakfast buffet offers a wide variety, has a lively atmosphere, and is delicious. This is a Hotel I would love to visit again.

We stayed here for a birthday trip, and it truly was a completely satisfying stay. Dinner was top-class in every respect—flavor, presentation, and the quality of the ingredients—and the smoked splendid alfonsino was especially outstanding. They also kindly prepared a special birthday message plate at dinner, which was a wonderful touch. The restaurant service and atmosphere were excellent as well. The next morning’s Japanese breakfast was also high quality, and the presentation using a wooden bento box felt fresh and very memorable. The Room was very spacious, and the ocean view from the second floor was breathtaking—sea and sky blending into one. Soaking in the open-air bath (Onsen) in our guest room while gazing at the moon was an indescribably happy moment. Thanks to there being no TV on purpose, we were able to enjoy a digital detox and fully immerse ourselves in nature. Our daughter loved the pool too, so I would highly recommend it for families with children. The lounge bar offered an excellent variety of drinks and alcohol, and it was convenient and appreciated that we could bring them back to our Room. We would love to stay again.

Each Room comes with a private open-air bath, and meals can be served in the Room as well, so we were able to relax without worrying about others. What made us happiest was how well the Accommodation is set up for dogs! In addition to a private dog run just for our Room, there is an indoor dog run on-site, and outside the Accommodation there are two more dog runs—one with wood chips and one with grass—making four in total. We could choose where to play depending on our mood and the weather. The meals were also delicious, making great use of Izu’s fish, meat, and vegetables. There was an excellent selection of menu items for our dog as well, and they finished everything in no time. All of the staff were very dog-friendly, and it really showed how much they care about dogs. It became a wonderful memory where we could truly relax together with our dog. Thank you very much.

A very dog-friendly accommodation. The facility was well-equipped with a dog run and pool, allowing us to relax and enjoy our time with our beloved pet. Shared spaces were accessible as long as the dog was in a stroller, and it was delightful to enjoy the reading area and fre

We visited with my son’s family. Traveling with our 8-month-old baby, we had some concerns, but even though we made Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many situations, which made our stay truly enjoyable. Thank you very much—it became a wonderful memory. My son’s family also said they would like to come again, and we hope to visit again as well.

Given the great reviews, we had high expectations—and they were exceeded! The entire facility was spotless; pet carts and diapers were provided free of charge; and the spacious dog run was available without overlap with other guests due to slightly bad weather—a big plus for us.

Our dog also relaxed by the poolside and at the top of the stairs, happily watching them play. The anniversary fruit plate we requested as a surprise made both of my parents very happy, and it became a wonderful way to celebrate with them. It seems our nieces left something behin

All of the other dishes also satisfied my family members who are usually quite critical with their reviews too. We could bring our dog without any hesitation; there is also a dog run that’s just the right size for small dogs, and our dog looked happy running around there too. E