Okutsu Onsen Ikedaya Kajikaen

I had a wonderfully relaxing stay. The Room was very spacious with a calm atmosphere, and the view of the Yoshii River from the large window was amazing. The Onsen left my skin feeling silky smooth, and with free-flowing natural spring water, the bath was very clean and truly refreshing.The meals were also delicious, and I was able to enjoy them slowly in a peaceful dining area. It was excellent.Thank you as well to all the staff for your kind and attentive service.

Dear Sir/Madam, thank you always for your kind support. During this trip, I stayed at two Accommodations while dealing with an illness. In my 65 years of traveling, what do you think of the way this Accommodation handled the situation?I always follow check-in times, but I arrived 20 minutes early. There was no one at the entrance. A man who seemed to be a representative of the Accommodation came from across the street and said it was still too early, so I should go for a walk around somewhere. Because of side effects from my cancer medication, I have numbness in both legs and can barely walk—yet he said only that and then disappeared.Last month, when I stayed near Wakasa Five Lakes, I arrived two hours early, but they kindly told me to relax until check-in time and treated me warmly.I also question the posted ratings here: how can “Customer Service” be rated 5? And how about the bath? (The hot water itself is good.)For reference, on the following day (the 25th), I stayed in Yumura Onsen at Asanoya—an Accommodation where I have stayed many times and know the proprietress well. There was a clear difference in pricing, service, and meals in every respect; it was a pleasant place that made me want to stay again.How do you verify the reliability of these facility ratings? What about satisfaction with barrier-free access?In any case, impressions vary from person to person, but if there are six categories and five are rated 5 stars here, then in my honest opinion everything would be rated 2 stars.