Ukiha Annex Shinshiyou

Six of us (all men) stayed here.We were very satisfied with the Onsen.The staff were also very helpful and pleasant.When we made the Reservation, we worried there might not be enough food, but we were fully satisfied.However, there are no convenience stores nearby, so if you want to drink in your Room, it’s best to buy what you need on the way (there is a refrigerator).Also, since the only smoking area is in one corner by the main entrance, it would have been nice to have one near the emergency exits on each floor as well.

The Room was comfortable, and the Onsen, meals, and hospitality from all the staff were wonderful, so we had a very pleasant stay. Overall, we were very satisfied.However, there was one disappointing point. When I made the Reservation in April, I requested that we be assigned a location with as little walking as possible because I was traveling with my elderly mother. Yet two days before our stay, we were informed that the lobby is on the 3rd floor and there is an elevator up to the 2nd floor, but to reach our reserved Room on the 1st floor there are about 20 steps of stairs. By then it was already within the period when a Cancellation Fee would apply, so in the end my mother had to push herself and use the stairs.Given the property’s location and structure, I understand that having stairs cannot be helped. However, since I had mentioned at the time of Reservation that we wanted to minimize movement due to traveling with an elderly guest, it would have been more reassuring if you could have informed us then about access from the lobby to the guest Room.Because everything else—the Room, Onsen, meals, and service—was truly excellent, this was my only lingering regret.If you are staying with an elderly person or someone who is unsteady on their feet, I recommend confirming access to your Room when you make your Reservation.